The lighting control module is defective. We have no headlights. The dealer replaced a general electric module, part #5W7Z13C788ac in 2014 when we brought the car to NJ from NY after my husband's father passed away. They were supposed to replace the lighting control module but said it was a "similar part". the headlights flickered at that time. Now, the headlights are completely out and our mechanic said its covered under recall 15S39. Winner Ford said our vehicle is not covered under 15S39 recall. Ford said our vehicle is not covered under the recall 15S39 but we should pay for the replacement of the lighting control module and keep the receipts. This is a safety issue that should be covered under the recall and winner Ford and Ford manufacturers are refusing despite the defective vehicle. We drove 60 miles without headlights! the vehicle only has 75,000 miles and should not be without headlights. We shouldn't have to pay $1,500 to replace a lighting control module that is part of a recall both in 2014 and in 2017. Can someone please investigate and advise us. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Westville, NJ, USA

Takata recall: My lights go off while driving down the road.

- Vicksburg, MS, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the interior lighting, headlights, tail lights, and tag lights all failed to work. The vehicle was taken to mullinax Ford of mobile (7311 airport blvd, mobile, al 36608) and a relay jumper was performed on the lights; however, the failure continued. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 15V861000 (exterior lighting). The vehicle was not diagnosed or repaired. The failure mileage was 95,000.

- Mobile, AL, USA

The car was stationary. The right blinker started blinking faster than usual. Then the headlights went out. After searching on line I discovered recall 15S39. The problem is the "lcm" lighting control module. I took the car to penske Ford (alex uribe) in chula vista. They said they had the part but they lied. They kept my car 5 days, never called me regarding status, I called them on the 5 th day and I was told my car was modified and they could not fix it. I explained it was previously secret service car that's why it had additional wiring. Told me I had to remove the wired before they could fix or he could do it for $135 hr. And it would take 5 to 6 hours. I refused. How did the interceptors get repaired or were they not included in the recall" the more I search on line I"M finding the dealers don't want to do the repair because it's too labor intensive. If that's the case what recourse do I have? I have no headlights, no taillights and no dash lights. When I picked up my car they told me "we got your headlights to work, but they could go out anytime" great! I can't drive at night and I'll probably get a ticket for no tail lights. I called Ford but the person in the phillipines couldn't grasp what I was saying. Is there no U.S. customer service" help please.

- San Diego, CA, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the headlights failed to illuminate. There was no warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the headlight switch failed and needed to be replaced. The vehicle was repaired. The vehicle was not taken to a dealer. The VIN was included in NHTSA campaign number: 15V861000 (exterior lighting). The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 108,802.

- Bolingbrook, IL, USA

Lights go off. Both stationary and moving. Very scary. Contacted dealer and the said they can't get the recalled part for my car. The lighting modgule

- Wharton, NJ, USA

The contact owns a 2005 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (newins bay shore Ford in bay shore, NY) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bay Shore, NY, USA

Head lights go on and of by itself while driving

- Irvington, NJ, USA

The contact owns a 2005 Mercury Grand Marquis. Each time the vehicle was driven, the headlights failed to illuminate intermittently. The vehicle was taken to bates Ford (1673 w main St, lebanon, tn 37087, phone: (615) 444-8221) where it was diagnosed that the lighting control module failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and stated that the VIN was not included in a recall. The approximate failure mileage was 126,000. Consumer stated headlights unexpectedly would not shine.updated 8/23/18

- Mt Juliet, TN, USA

The contact owns a 2005 Mercury Grand Marquis. After the vehicle was repaired per NHTSA campaign number: 15V861000 (exterior lighting), the tail lights failed to operate when the headlights were turned from "automatic" to "on". the headlights worked, but the tail lights did not unless the brakes were being applied. Leon riley Ford in benton, ky (99 main St.) was notified and contacted the manufacturer about payment for the repairs. The manufacturer stated that nothing could be done. The VIN was unknown. The failure mileage was approximately 109,000.

- Hickory, KY, USA

The contact owns a 2005 Mercury Grand Marquis. The contact received a recall repair from a dealer (court street Ford, 558 william R latham senior dr, bourbonnais, il 60914, (815) 939-9600) for NHTSA campaign number: 15V861000 (exterior lighting). Six months after the repair, the lights failed to function for the low beams, high beams, and day time running lights intermittently. The dealer was informed several times, but they were unable to replicate and diagnose the failure. The contact felt as if the remedy failed to provide a solution. The dealer indicated that the part needed to be replaced again. The vehicle was serviced by an independent mechanic to replace the part. The manufacturer was notified that the remedy for the recall failed to provide a solution and also indicated that the part still needed to be replaced after the repair. The failure mileage was not available.

- Bourbonnais, IL, USA

Previously shows an open recall from Dec. 2016 for cracking solder on headlights going into the circuit board. Needs a solution to correct safety issue.

- Spring Hill, FL, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while operating the vehicle, the head lights failed. The cause of the failure was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The contact was informed that the VIN was included in the NHTSA campaign number 15V861000 (exterior lighting) but the remedy was still not available. The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 100,000. The VIN tool confirms parts not available.

- Howell, MI, USA

My car's light model has been recalled but mine failed before recall. I had it repared locally by a non Ford shop. At the time of my recall I had over the 250,000 miles allowed on the car. The local Ford shop (woolwine collins ms) refused to repair my car or reinburse me for my repairs I had done about 6 months before the recall. I continue to get notices from Ford to correct the problem but what can I do??

- Mt Olive, MS, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that NHTSA campaign number: 15V861000 (exterior lightning) exceeded a reasonable amount of time for the repair. The contact received the recall notification in July of 2017. The dealer nor the manufacturer were contacted or made aware of the failure. The contact stated that the lights were going out intermittently until the last three months they failed completely without warning. The failure mileage was approximately 239,000. VIN tool confirms parts not available.

- Gastonia, NC, USA

The contact owns a 2005 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the Lincoln of troy dealer (located at 1950 w. maple road, troy, mi 48084, tel: (248) 643-6600) to be repaired on several occasions. The contact was informed that the parts to remedy the vehicle were not available. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Troy, MI, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the seat belts failed to function properly in the vehicle. In addition, the air bag warning light remained illuminated. The vehicle was included in NHTSA campaign number: 15V861000 (exterior lighting). The vehicle had not yet been diagnosed by a dealer. The manufacturer was notified of the failure and the contact was waiting for a response to schedule a repair solution with a dealer. The approximate failure mileage was 70,000.

- Stokesdale, NC, USA

Dec 21,2015 manufacturer recall number15S39 NHTSA recall number15V861000 recall statusrecall incomplete, remedy not yet available not completed in a timely manner, it has been 17 months since recall notice.

- Springfield, MO, USA

The lighting control module (lcm) is to be replaced and the owner is to be notified when the part is to be available for replacement. The recall date was December 21, 2015-recall number: 15V861000. It appears that the Ford company is taking too much time and doesn't plan to correct this problem. The problem should have been fixed in a timely manner.

- Reno, NV, USA

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the recall notice for NHTSA campaign number: 15V861000(exterior lighting) was received in December of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.

- Holmdell, NJ, USA