NHTSA — Exterior Lighting Problems

10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
83,342 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Mercury Grand Marquis lights problems

lights problem

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2003 Mercury Grand Marquis Owner Comments (Page 4 of 10)

« Read the previous 20 complaints

problem #125

Feb 192016

Grand Marquis

  • miles

A D V E R T I S E M E N T S

Well I bought this car and it has recalls on it but know the Ford shop won't fix I thought it was free to get recalls fixed wow

- Wichita, KS, USA

problem #124

Nov 142015

Grand Marquis

  • 190,000 miles
Loss light power while driving at night on city street, which was probably caused by a defeated controlling light module, as suggested in this recall.

- Washington, DC, USA

problem #123

Jan 262016

Grand Marquis

  • 82,200 miles
While driving my lights just shut off by themselves and I have to hold the lever towards me to continue to have light until the sensor decides to shut back on. This is a safety hazard and I have 2 small children that I ride back and forth to school in this vehicle.

- Lafayette, LA, USA

problem #122

Jan 042016

Grand Marquis

  • 147,000 miles

A D V E R T I S E M E N T S

The contact owns a 2003 Mercury Grand Marquis. While attempting to start the vehicle and utilize the headlights, the contact noticed that neither the headlights nor the tail lights were operational. In addition, the turn signals failed a few weeks prior to the exterior lighting failure. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures. The failure mileage was 147,000.

- Taylors, SC, USA

problem #121

Dec 052015

Grand Marquis

  • 233,800 miles
I was driving and my headlights went out. I couldnt see the road. They never came back on. I was on a city street

- Houston, TX, USA

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problem #120

Nov 052015

Grand Marquis

  • miles
The lights, to include blinkers and brakes, suddenly stopped working. This vehicle belongs to my 85 year old mother, who lives on a limited budget.

- Anderson, SC, USA

problem #119

Oct 052015

Grand Marquis

  • 265,000 miles

A D V E R T I S E M E N T S

The contact owns a 2003 Mercury Grand Marquis. While driving 45 mph, the headlights, turn signal, instrument panel, and interior lighting failed without warning. The vehicle was taken to a dealer where it was diagnosed that the lighting control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 265,000.

- Pinellas Park, FL, USA

problem #118

Oct 052015

Grand Marquis

  • 265,000 miles
I was driving home from school at 8:30 P.M. on Monday October 5, 2015 and my lights suddenly stopped working while I was driving. I am now stuck in a parking lot until the sun returns and can drive safely.

- Pinellas Park, FL, USA

problem #117

Jun 012015

Grand Marquis

  • miles
My 2003 Mercury Grand Marquis has had an issue with the lighting module for the headlights. The headlights will not turn on anymore and from what I see from others complaints about this model is that the majority of the complaints with this vehicle are with the same issue! I really hope that this issue becomes a recall since obviously they are aware of how many people are having this problem. Do you know how hard it is not to be able to drive at night"! let alone when it's rainy or foggy out. I have young children what if theres an emergency?? this issue needs to be addressed before more people get into an accident! are they waiting for someone to die first!" another issue I have is with the windshield wipers- they only have one speed- fast. I don't know why they wouldn't make them with slower settings, every time it rains lightly I have to turn them on for a second and off repeatedly because there aren't any slower settings. I like the comfort of my Grand Marquis but these issues really need to get resolved or I'll be forced to by another vehicle and if they don't do a recall on the exterior lights I will never buy another vehicle from Ford Motor Company because it will show that they really don't care about people's safety!

- Toledo, OH, USA

problem #116

Aug 302015

Grand Marquis 8-cyl

  • 106,712 miles
While driving home my head lights went out. I tried to pull over when I noticed but it was dark and not a good place to stop a vehicle. I found my hazards and tried to creep to a safer spot. Luckily I made it out of this safely, I live in san diego where there's a lot a traffic and some areas are not well lit or suited to pull over. I felt like this was a hazard that could have caused an accident and risked my safety. I was shocked when I got home and read on the internet that this is the most common problem for a 2003 Mercury. This safety hazard needs to be addressed and corrected. Thank you

- San Diego, CA, USA

problem #115

Aug 222015

Grand Marquis

  • 194,000 miles

A D V E R T I S E M E N T S

My headlights went out while I was driving D I wn the interstate and they wouldn't come back on.

- Dublin, GA, USA

problem #114

Nov 102011

Grand Marquis

  • 42,000 miles
The contact owns a 2003 Mercury Grand Marquis. While driving at approximately 40 mph, the headlights were activated and suddenly flickered intermittently. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the light control module failed and needed to be replaced. The vehicle was not repaired. The vehicle was later taken to an independent mechanic and the vehicle was repaired. The detail repairs were unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 42,000.

- Carlstadt, NJ, USA

problem #113

Mar 102015

Grand Marquis

  • 108,000 miles
The contact owns a 2003 Mercury Grand Marquis. While driving 35 mph, the headlights failed to illuminate intermittently. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of of the failure. The failure mileage was 108,000.

- Leander, TX, USA

problem #112

Jun 012015

Grand Marquis 8-cyl

  • Automatic transmission
  • miles
2003 Mercury Grand Marquis. Consumer writes in regards to dissatisfaction with head lamp issue. The consumer stated the issue with the head lamps potentially failing should be fixed now, and not after the failure.

- Brimfield, MA, USA

problem #111

Jun 022015

Grand Marquis

  • 155 miles
I was on my way too work and my lights cut off.

- Oklahoma City, OK, USA

problem #110

May 182015

Grand Marquis

  • 51,223 miles
Intermittent failure of headlights throughout life of vehicle. Headlights cease to work; high beams work if flash to pass lever is continuously pressed. On 5/18/15, complete headlight failure, speed on drive home estimated at 5 mph max as roads were dark and driving with flash to pass lever activated requires one handed driving. Very unsafe. Symptoms consistent with lcm failure reported by multiple marquis and Crown Victoria owners and Ford bulletin 14N01. Contacted Ford and stated we never received 14N01 - Ford customer service stated they were unable to provide copy of 14N01 !" and referred to dealer. Contacted dealer who stated I would need to physically come to dealership for a copy of 14N01, if the dealer diagnosed a 14N01 issue, the repair would take two days. I asked if a loaner would be provided. Dealer stated no and dealer stated they could not order the part ahead of diagnosing the vehicle per my request to expedite lcm replacement. The Grand Marquis and Crown Victoria 2003-2005 should be recalled. Has anyone at Ford ever driven without headlights? this is a safety issue which is a recall issue, not a stealth Ford customer satisfaction campaign attempt at pacifying consumers with non working headlights. This problem was originally identified in 2008; why are consumers driving cars with malfunctioning headlights in 2015? why does a Ford owner have to obtain a copy of 14N01 on the NHTSA website versus from Ford via email" so much for the "go further" promises of Ford; we car owners aren't "going further" with no headlights.

- Beverly Hills, MI, USA

problem #109

May 152015

Grand Marquis

  • 96,000 miles
While driving at night the head lights suddenly went out. The only way the lights would work after that is if you hold the high beam lever back.

- North Haven, CT, USA

problem #108

Oct 012014

Grand Marquis

  • 100,000 miles
The contact owns a 2003 Mercury Grand Marquis. While driving various speeds at night, the headlights failed and the lever to activate the high beams had to be held for visibility. The failure recurred continuously. The vehicle was not taken to a dealer or diagnosed. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000. The VIN was not available.

- Rex, GA, USA

problem #107

Apr 172014

Grand Marquis

  • 125,000 miles
The headlights would turn on intermittently and then began to fail completely. With the dash switch in the proper place, the headlights would not come on. The high beams would continue to work, but the low beams would not. A Ford dealership declared that it was a bad lighting control module.

- Ames, IA, USA

problem #106

Dec 232014

Grand Marquis 8-cyl

  • Automatic transmission
  • miles
2004 and 2003 Mercury Grand Marquis. Consumer received repairs due to recall notice and is requesting reimbursement. The lighting control module was replaced.

- Liberty, TX, USA

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