Safety recall notice 15S39/NHTSA recall 15V-861 not completed on my car. Was notified by Ford Jan 2016 that repair would be accomplished but it has not.

- Palm Coast, FL, USA

The contact owns a 2003 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 04/05/17lj updated 10/6/2017

- Charlotte, NC, USA

The recall is over a year old and the lights are now failing to come on. If I wack the console I can get the lights on but it's getting worse. What can be done to remedy this?

- Oklahoma City, OK, USA

I live in a remote part of Hawaii and am a physician who gets called in the middle of the night for emergencies. I was driving on the upper road with several drop offs and my lights went out in the middle of driving. The high beams did not work either, but I had to hold down the lever for the lights to work. I almost wrecked my vehicle and I could have driven off the road and killed myself. In addition, my patient needing emergency surgery could have died because I was not there to administer anesthesia. There is no excuse for this. Absolutely none! I have changed fuses, lights and the light switch. This was on an isolated highway with no lights in the mountains on the big island. There was nothing to light the highway but the stars. I was driving between 55-60 miles an hour.

- Waikoloa, HI, USA

The contact owns a 2003 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting). The part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was experiencing a failure in which the exterior lighting randomly shorted while waiting months for the parts. The failure mileage was not available. VIN tool confirms parts not available.

- San Antonio, TX, USA

I understand there is a problem with the headlights failing and a letter was issued about a year ago, but no parts were furnished to dealers.

- Marysville, KS, USA

Lcm recall - the dealer will not order parts from the manufacturer for a failing lighting control module for my 2003 Grand Marquis. They told me that the parts are not available, and just don't drive after dark. I cannot get my headlights to work at random times. They will just shut off, or not come on at all occasionally. Car can be in motion, or stationary.

- Pleasant Grove, UT, USA

Headlights will not stay on need to hold back the headlight switch

- Cleveland, OH, USA

Received notice from Ford-12/15/2015-headlight switch deficient-could cause dangerous driving if fails-Ford recall - replace -switch - have heard nothing since-same per my dealer

- Dunwoody, GA, USA

The contact owns a 2003 Mercury Grand Marquis. While driving 45 mph, the headlights failed without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 15V861000 (exterior lighting). The manufacturer was notified of the failure. The failure mileage was 70,000.

- Bourbon, MO, USA

The contact owns a 2003 Mercury Grand Marquis. While driving 55 mph, the headlamps failed to illuminate without warning. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 15V861000 (exterior lighting); however, the parts were not available to remedy the recall. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Seminole, FL, USA

The contact owns a 2003 Mercury Grand Marquis. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting) however, the parts to do the recall repair were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Hughes Springs, TX, USA

The contact owns a 2003 Mercury Grand Marquis. While driving 55 mph, the headlamps failed to operate. The failure occurred without warning. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.

- Memphis, TN, USA

On 25 April 2016 driving on a two lane country road at night both headlights suddenly turned off. I was able to pull into a farm access space and avoided the ditch. Although the parking lights seemed to work I was not able to turn on the headlights for several minutes. Finally after many trys with the light switch the headlights did come back on. I was able to reach home without further incident but now fear driving car at night!

- Shelbyville, KY, USA

The contact owns a 2003 Mercury Grand Marquis. While driving 70 mph, the headlights failed to operate. The contact received a notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was 41,000. Parts distribution disconnect.

- Nutley, NJ, USA

The contact owns a 2003 Mercury Grand Marquis. The contact stated that the exterior lighting did not function unless the dimmer switch was held. The vehicle was taken to the delaer where it was diagnosed that a new dimmer switch was needed. The vehicle was not repaired. The manufacturer was not notfied of the failure. The failure mileage was approximately 203,000.

- Mccomb, MS, USA

The contact owns a 2003 Mercury Grand Marquis. While driving at various speeds, the headlamps failed to illuminate without warning. The contact had to activate the high beams to see while driving at night. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The VIN was not included in NHTSA campaign number: 15V861000 (exterior lighting). The failure mileage was 265,000. Updated 06/29/16 the consumer stated the high beams only worked when holding the button/lever. Also, the brake light stayed on. Updated 06/30/16.

- Port Charlotte, FL, USA

The contact owns a 2003 Mercury Grand Marquis. The contact stated that while driving 35 mph, the vehicles low beam headlights failed without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 150,000.

- Nashville, TN, USA

The contact owns a 2003 Mercury Grand Marquis. While driving 35 mph, the low beam headlights failed to illuminate; however, they illuminated while the vehicle idled. The failure recurred intermittently. The contact mentioned that the high beam headlights were still working. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 78,000.

- Cincinnati, OH, USA

The contact owns a 2003 Mercury Grand Marquis. While driving approximately 70 mph at night, the headlights failed to illuminate. After tapping onto the lighting control module, the lights activated. The failure recurred intermittently. The VIN was not included in NHTSA campaign number: 15V861000 (exterior lighting).the contact replaced the lighting control module himself. The manufacturer was not notified of the failure. The approximate failure mileage was 170,000.

- Blytheville, AR, USA