The contact owns a 1999 Mercury Cougar. He stated that the sunroof shifted to the side and he heard a crack when he attempted to open it, which caused the bracket to break. The problem occurred on two occasions. Approximately one year ago the track and bracket were replaced however the sunroof would no longer close. The failure mileage was 83,000 and the current mileage was 87,000.

- Middle Port, OH, USA

- the contact has a 1999 Mercury Cougar with a failure mileage of 107,000. When the contact opened the sun roof she heard a snapping sound. The contact took the vehicle to the dealer, and was told that she had to replace the sun roof assembly. She felt that this was a very expensive repair for a part that only needed a plastic piece replaced. The current mileage was 137,000 miles. The consumer has provided multiple pages of various customers and the problems of their Mercury Cougar which are located on www.cougarsunroof.com and broken sunroof poll. The consumer has also provided the invoice with an estimate for repair. Update 05/09/07

- Carmel, ME, USA

Sunroof broke loose. Is stuck now but could potentially release from vehicle while driving. This is a major issue affecting many many vehicles. Refer to www.cougarsunroof.com. list of over 1000 complaints there. It is only a matter of time before this gets someone killed. I have a bachelor's degree in fire protection and safety engineering technology from Oklahoma state university's world renowned program and this is a serious issue.

- Long Beach, CA, USA

The sunroof on my 1999 Mercury Cougar has stopped working. It stopped in the raised position and upon investigating the problem it seems that the plastic pieces on the track have broken. While researching the problem I discovered that this is a known problem and can be dangerous because there have been many reports of the sunroof panel actually flying off the car while moving. Ford/Mercury knows this was a problem because they changed the plastic pieces to aluminum after this manufacture year. It is a shame that someone doesn't make this company fix the problem before someone gets hurt or killed by one of these sunroof's malfunctioning and flying off the car or falling on someone while trying to get it to close. Your attention in this matter would be appreciated.

- Brandon, MS, USA

Sunroof failed to close on 99 Mercury Cougar looked on the web and I am not alone www.cougarsunroof.com/.

- Milan, MI, USA

Faulty equipment in the sunroof assembly (plastic pieces that hold the sunroof to the track guides). These pieces also take a considerable amount of "stress" when the sunroof is in the open position. They are supporting most of the weight of the sunroof itself. And also on my car, left side track is broken and jammed. Take a look at www.cougarsunroof.com please take the time to read some of the complaints. They Focus around the same problem, as I have described above. I think a recall should be issued for any 1999 and up Mercury Cougar that have sunroofs.

- Erie, PA, USA

The issue is with the design flaw for a sunroof on the 1999 Ford Mercury Cougar, which happened about a month ago when trying to open one day. I bought the car with low mileage of 53000, sunroof one of main reason for purchase. Did some research, there is great website that shows thousand plus owners who have had same problem and no help from Ford. Problem is small plastic piece in design of sunroof cannot support roof, therefore breaks and entire roof must be replaced even though part cost a few dollars. The cost to fix vehicle from Ford with labor has been quoted between 1500-2500 dollars, unbelievable for design flaw. Also causes safety issue for some as sunroof is loose on top of roof and will not shut all the way for many owners, but since no injuries have been reported yet, Ford has not recalled faulty design. My only request is that someone from Agency takes a look at the this website as the administrator has done a terrific job explaining the problem, the unfair treatment from Ford, and also complies a very long list of owners who have all had the exact same problem. The website will allow the Agency a very good understanding of the issue and hopefully take action for those who feel cheated by the company (I was directed to the NHTSA from that site). Please review this website as it will explain all that is needed for the complaint and hopefully allow the Agency to take some action for the consumers. www.cougarsunroof.com/faqs.php and www.cougarsunroof.com/index.ph.

- Wadsworth, IL, USA

1999 Mercury Cougar sunroof broke and the cost of repair is unbelievable! I have seen many websites with the same complaint. Thousands of complaints. Something has got to be done. There has to be something wrong when all these sunroofs are breaking constantly.

- Mount Vernon, OH, USA

Sunroof failed to close at 40K miles and is stuck open. It will cost about $2K to fix. It rattles when driven and I am afraid it will fly off on the freeway. I am concerned for the safety issue not to mention that all sorts of weather conditions have ruined the interior of the car. I read about this site on a web site devoted to broken Cougar sunroof's ( www.cougarsunroof.com ) and there are over 800 people with the same complaint already. Please look into this before someone does get hurt.

- Northridge, CA, USA

The sunroof broke, is a common and known problem (with a website dedicated with over a thousand testimonials). Ford refuses to do anything. Only option is $1700 repair.

- Indianapolis, IN, USA

We bought our first Cougar in 2001. It is a 1999. A month after I bought it, the sunroof broke and froze in the up position. I had an extended warranty that was told to us covered this part. When took it in to get looked at, it did not cover it and they said that the sunroof would cost $2000 to fix. Rain, snow, and anything else comes into my car now and the fabric is now ruined. It is utterly ridiculous that this manufacturer made such a faulty product and refuses to do anything to help fix it. I haven't seen a Cougar since with a sunroof that is not broken. Please recall this item!!!

- Cordova, TN, USA

My sunroof broke and almost flew off of my car!!!!!!

- Lehighton, PA, USA

(1) sun roof was closed for about 1 month prior to event. (2) sun roof began to open and stopped, remaining in a partially open position. (3) failure is not corrected. Parts and labour will run $1500. Safety concern in the event of a crash, sun roof in a partially open position may cause additional injuries to passengers. Additionally, concern about sun roof remaining intact in the open position for extended period of time during interstate driving. Possibility that sun roof may dislodge.

- Catonsville, MD, USA

Sunroof arms break and sunroof goes flying off the car at high speeds. There are also over 800 people with this simlar problem. The full list is at www.cougarsunroofs.com.

- Linden, NJ, USA

I have had multiple problems since I purchased the car in 10/99. I have had the sun roof replaced once and now needs it again for the same reason; the track broke ($1000 to fix, $2000 if I go to the dealer). The ignition switch has been changed twice because it sticks (it need to be changed again). In 2/00 it started: Whenever the car got cold, the car would either not turn on or would just shut down while I was driving. The car was brought to the dealer multiple times for the same problem. He changed numerous parts but was unable to resolve the issue, until a 2004 recall for something to do with the fuel system. About three years ago the engine light came on at which time the dealer replaced the catalytic converter. A few weeks later the engine light came on again at which time the dealer told me it was the head gasket. That, I had replaced by an independent mechanic and then still had to bring it back to the dealer to have the catalytic converter done a second time, and to have the computer reset to have the engine light shut off. Anytime I have work done on the car, even just maintenance, the check coolant light or the engine light comes on and I have to bring it to the dealer to have it shut off. In 9/05 the coolant light illuminated and a day later the engine light came on, I brought the car to an independent mechanic who changed the overflow tank because he believed it to be a bad sensor. After fixing that, the engine light would not go off as well as one of my brake lights. He did multiple tests and determined that it is something electrical, unfortunately he could not pinpoint the exact cause of the electrical problem. For some reason those lights have gone off but I expect them come back on soon.

- Spotswood, NJ, USA

Consumer complained about a sun roof problem. When the button was pushed to raise the roof it went off the track. Consumer contacted the manufacturer, who was not standing behind its product.

- Louisville, KY, USA

The battery seemed low on the car, indicated by interior lights not being very illuminated, but then dashboard lights started flashing and windows rolled up very slowly. I charged the battery for many hours and it took a charge, so I could get to the Mercury dealer. It died when I got there and they were closed, so I had to jump it and move to a safe location to leave overnight. This had happened twice before in the past 2 1/2 years, so I new it was the alternator again! that's three alternators in 2 1/2 years. This time I am out of warranty and am expected to pay $550 for a recurring problem that clearly will happen again. The dealer can not tell me why this is occuring, and Ford "customer service" could care less. After researching this problem on the internet, it seems that many Cougar owners have experienced this problem continually. I have also had to have the transmission replaced, as well as the motor for the sunroof.

- Fort Worth, TX, USA

Sunroof fails to open... over a $1000 to repair... plastic rail at fault... funny 2000-01 have metal rails... why wasn't this defect recalled-if manufacturer knew of weak part. Now passes this fault on to the consumer instead of fixing it....at high price to repair.

- Park Forest, IL, USA

Sunroof opens when switch is pushed. Then when switch is pushed the sunroof will not close. You can hear the motor trying to work to close the sunroof but it just never happens. After waitng a few hours to a couple of days and then try to close the sunroof by pushing the switch, the sunroof will close. The dealership said that the entire motor needed to be replaced which doesn't make sense becasue if the motor works to open the sunroof, then it should work to close the sunroof.

- Sarasota, FL, USA

Sunroof will not work properly, just quoted $1000 for a whole new assembly, the car has only 32,000 miles on it. Have read numerous complaints about this, why isn't a recall being done"??"

- Aberdeen, SD, USA