Consumer states that the sunroof will not close. Cause is unknown.

- Hattiesburg, MA, USA

I own a 1999 Mercury Cougar. I just bought the car in January of 2003 with 32,000 miles on the car. Two weeks after purchasing the car the alternator died, which is a common problem with this car, and the dealership replaced the alternator. But two or three weeks after that, my power sunroof broke, which is also a very common problem, and because the car was not under warranty anymore it cost me over $1200 with labor to fix. I have since learned that there are many Cougar owners that have had the sunroof break because the 1999 and 2000 Cougar were made with plastic rails that easily break. The 2001 and 2002 Cougar were made with metal rails and work fine. The parts that you order now for the 1999 and 2000 Cougar are metal, so my question is, why wasn't this a recall, and why should we all have to pay for a defective part that is very expensive and breaks only because it is poorly manufactured? when I bought the car I had no idea how much money I would have to put into fixing the stock parts, such as the alternator, sun roof, and fuel pump, and rear hatch door, which are also very common problems.

- Philipsburg, PA, USA

The sun roof did not work properly.

- Louisville, KY, USA

The sun roof was stuck in the open position. The drivers window shutters when going up or down.

- Orlando, FL, USA

I feel like such an idiot because I bought this car!! unbelieveable problems, and now I have to try to sell this car. I paid $16000 for this crap, and then I had to pay $300 because the rotors warped on my rear brakes, and then the track on my sunroof completley broke, and that is going to cost me at least $800. Ford/Mercury should be sued for making a totally crappy car. As you can see by the number of complaints on your website, something needs to be done about this!!!! thanks, rosie

- Shoreview, MN, USA

Sunroof ceased operating. Taken to Mercury dealer approx. Aug/Sept. 2001 was told whole roof assembly had to be replaced. Cost approx. $ $1500. Moonroof only had approx. 40-60 hrs. Use.

- New Windsor, MD, USA

Sunroof quit working while in an open position and made noises.

- Rock Port, MO, USA

Vehicle experiencing a momentary loss of steering when driving over a water puddle, and intermittently causing malfunction to instrument panel lights. Dealer / manufacturer notified, and unable to locate cause. Both side mirrors fell off. The cd and the radio are not operational. The radiator hose broke after 2 months of purchasing the vehicle. The back window wiper failed. The sun roof failed. This vehicle had numerous mechanical problems.

- Cincinnati, OH, USA

Ive had problems with this car since I drove it off the lot almost every month it is in the shop for the same reasons first the radio has been fixed twice and then finally replaced the speakers have been replaced and that has yet to solve the problem, my trunk release on my car has been worked on atleast 4 times and they still think it is not a problem but they dont open it every day either, starting in January of 2000 I called the dealership 6 or more times complaining about the brakes and every time they worked on it they said all brakes pulsate and squeek a little but low and behold a recall letter suprised me in the mail today, my sunroof was in the shop dont know the date because it was squeeking and the panel that surround the keys was loose they"fixed" but the day I got it out of the shop for getting the radio replaced the sunroof quit totally, just talked to them today and they said they have had several people with the same problem it appears that the wiring in the sunroof it worn out I asked if this was normal for a car that was a year old and they said it was just from being opened and closed but im sorry its only a year old they said it is a $1200 dollar problem to fix without labor and couldnt garuantee that it wouldnt have to be replaced next year again. The alarm system randomly goes off and wont shut off its actually called a panic system but goes off like an alarm system after asking other Cougar owners about theirs and comparing notes looks like we have all had the same things going wrong except a friend of mine has already had her engine rebuilt at 20,000 miles ------help me before mine goes out to. Thank you

- New Albany, IN, USA

Sun roof failed upon opening. Jammed in track

- Roseville, MI, USA

Had to change front brakes 3 times. Now rear brakes have same problem and dealer refuses to change calling the problem acceptable. Sunroof assembly failed 3 times. Was driving for 3 months with problem before the part came in. Afraid the sunroof would fly off the car when in high speed.had to change intirior cloth 1 time because it had water stains. Had to change weather gard on driver side door and it is still not done right.window has marks from it when I open it.

- Phila, PA, USA

Sunroof inoperable.

- Suitland, MD, USA

Panel under sunroof is held on by plastic clips, has come off twice, dealer replaced sunroof

- Grandville, MI, USA