This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I got recall notice from Mazda (safety recall 9516E) in the month of July 2016. Mazda dealership did not replace the airbag yet. Called Mazda customer service, they pushed me to dealer and dealer is saying part is not available. I need your help to replace the airbag asap. Mazda is not behaving responsibly.
The dashboard on the passenger side is made of a material that melts during hot sunny periods and takes on a reflective surface which acts like a mirror. When sunlight hits the surface not only is the sun reflected off the surface of the dashboard but it's also projected onto the windshield instantly blinding the driver of the right half of the entire windshield, turning the whole side of the windshield into yet another mirror bouncing direct sunlight into the eyes of the driver instantly blinding them. Visibility is substantially reduced and it becomes extremely difficult to see other motorists on the road. Also this melted dashboard is the surface of the passenger front airbag. Being that it's defective and melted one would be led to believe that the deployment of the airbag would also be effected or defective. The glare off of the airbag / dashboard and the projected light reflected off the windshield is constant all times when the sun is shining. This is not just dangerous it's deadly and a genuine hazzard to the operator of the vehicle, the passengers, and every single motorist and their occupants that pass by the defected car and every motorist who interacts with this defective Mazda and the blind driver. This can kill people. Recall this deadly car, from this point forward if the recall is not mandated and someone dies just remember this department could have prevented it.
The contact owns a 2010 Mazda 6. the contact received notification of NHTSA campaign number: 16V356000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 12/01/16 updated 12/05/16.
Takata recall. The contact owns a 2010 Mazda 6. the contact received notification of NHTSA campaign number: 16V356000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN confirms parts not available.
Takata recall. The contact owns a 2010 Mazda 6. the contact stated that the recall notice for NHTSA campaign number: 16V356000 (air bags) was received in July. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/10/17
- Bangor, ME, USA
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Takata recall. The contact owns a 2010 Mazda 6. the contact received notification of NHTSA campaign number: 16V356000 (air bags); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall- the recall notice on safercar.gov shows May 2016 and have not received an update that the parts are available at this time. The notification of not being able to have people ride in the front seat is not an option. This is the second such safety issue from Mazda where my family's safety is being compromised.
Takata recall. The contact owns a 2010 Mazda 6. the contact received notification of NHTSA campaign number: 16V356000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Mazda 6. the contact received a recall notification for NHTSA campaign number: 16V356000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The VIN was unknown. The contact had not experienced a failure. Parts distribution disconnect.
There are two recalls open for my vehicle and for none there are no parts available in any dealer. My Mazda 6 2010 has a passenger air bag inflator recall and a melter dashboard recall. Both create safety hazards for me and my family yet the melted dashboard has been an issue for over two years and I am still awaiting from Mazda the second letter they promised to send me to take the vehicle to repair. The rubber or plastic that is melting is converting into a glue like substance that gets on my cloth seats and worst of all, in my windshield which causes glare and disrupts my vision. I end up having to remove it with other material that causes my windshield to become sticky. The material ends up in my steering wheel resulting in additional safety issues. I have tried to sell the car but no one will buy it in that condition. I have been patient for two years but at this point it is unreasonable the amount of time that I had to wait. I own another Mazda but fortunately it has not had similar issues. The situation is abusive and should have been resolved already. If Mazda cannot fix it in a timely manner they should be providing a replacement vehicle temporarily due to the safety concerns. I just contacted ocean Mazda in miami and the service dept. Confirms that they still do not have the parts for both recalls. It is insulting! I am sending an email flash to 21,000 + service providers that the company that I work for has in their data base so that they become aware of the issue and stay away from Mazda and their vehicles.
Takata recall. The contact owns a 2010 Mazda 6. while driving approximately 65 mph, the front air bag warning indicator illuminated intermittently. The vehicle was not diagnosed. The contact received notification of NHTSA campaign number: 16V356000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000. VIN tool confirms parts not available.
Noticed the dashboard on the passenger was starting to get shiny. I checked and found the shiny area. I check to clean it and found it sticky. As I tried to clean it it began to separate as if it was tar. I am concerned about the safety of the passenger in regards to the airbag is under this dash and for the driver being blinded by the reflection of the melting dashboard as it is shiny. I checked with Mazda and the said they were not responsible for it and would not cover any cost to fix it. My vehicle is a 2010 Mazda 6. I feel the Mazda should cover this because they sold a car with defective materials that can compromise the safety of the vehicle.
A D V E R T I S E M E N T S
- Boca Raton, FL, USA