This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Yesterday (6/21/15) at approximately 630pm; my wife was driving our 2007 Mazda CX9 grand touring (AWD). As she was pulling out of a subdivision at approximately 10mph, she heard a loud bang and then immediately lost control of the vehicle. There was no other traffic in the vicinity and she was able to maintain control and get stopped. The right front passenger wheel at broken free of the suspension and steering mechanism. According to the repair shop the lower ball joint broke, pushed out and broke the axle shaft. Also the force of the shifting wheel/tire pushed the right quarter-panel into the right passenger door, making the door inoperable. I've heard of others with this same incident with the CX9. Fortunately this occurred at low speed, with no other traffic or pedestrians in the area.
I was pulling into a driveway and my Mazda cx 9 came to a sudden stop. When I got out of the car I realized that the suspension broke and the front drivers side wheel was no longer attached to the bearing. The car was not drivable and had to be towed...updated 08-12-15 the consumer stated the part was replaced. Updated 08/25/15
The contact owns a 2007 Mazda Cx-9. while driving approximately 35 mph and making a left turn, the contact heard a loud pop and the front passenger side wheel detached from the vehicle. The vehicle was towed to a dealer where it was diagnosed that the passenger side lower ball joint fractured and needed to be replaced and the axle fractured and lodged into the engine. The vehicle was later towed to an independent mechanic where it was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.
The contact owns a 2007 Mazda Cx-9. while driving 10 mph, the contact turned the steering wheel to the right and heard a loud banging sound. The vehicle was towed to an independent mechanic where it was diagnosed that there was a fractured ball joint and axle. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 94,000.
While backing out of my driveway the right front ball joint separated and then the pulled wheel away from the vehicle, pulling the axle out. We had to remove the wheel, insert the axle and put the wheel back on before we could even move the car onto the tow truck.
- Wallingford , CT, USA
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The passenger front wheel disconnected from the lower control arm, resulting in immediate loss of control of the vehicle. Fortunately the vehicle was being driven thru a residential area at a low speed. Two months prior to the failure, the car had a front-wheel alignment, and the mechanic assured me that there was no detection of the imminent failure. I certainly do not wish to have this occur at highway speeds. I had both lower front ball joint/lower arm assemblies replaced. I still have the failed part in case you are interested.
We have had our Mazda Cx-9 since 2007. At 58,000 miles we noticed a "humming" noise. We took the vehicle into the Mazda dealership since it was still under warranty. We got the run around stating it was our tires; however, it turned out the front wheel bearings were bad. They replaced the bearings and one year later we are having to replace the rear bearings. Through research we are finding that Mazda has a service bulletin issued 2/1/2008 about the rear bearings. Basically stating the noise is from an improper shape of the ABS sensor and this is only covered if there is still a warranty on the vehicle. My question is if they know this is a problem then why is this issue not recalled because a frozen bearing is and can be very dangerous. Mazda refuses to help replace our rear bearing since we are now at 74,000 mile and our warranty is out. All we keep getting is a run around by our local dealerships. We also have had problems with our driver side mirror. Mazda replace the mirror a few weeks after we bought of Cx-9 but it still shakes.
Since the first day I had the new car it has pulled to the left, it has been in the shop 4 times to be fixed, each time I get the car back with the same pulling problem, on the final time it was in they tried to fix it 3 times unsuccessfully, they finally called me and told me there was nothing else they could do. Lemon Mazda CX9 is a lemon.
A D V E R T I S E M E N T S
- Channahon, IL, USA