This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Led running lights flickering only 29000 miles, past the 36 month warranty. Requires replacement of the entire headlight assembly at a cost of$1000+.many complaints online about this problem.Mazda should extend warranty to 100,000. Not safe and to costly to repair
The daytime running lights on the passenger side failed. The process to repair the lights is exorbitantly expensive and I believe will dissuade consumers from getting them repaired due to the high cost. Dissuading customers from getting this repaired is a serious safety issue. To repair the light bulbs costs more than $1000. The repair requires the entire headlight to be replaced, and also requires removing and reinstalling the front bumper assembly. This is just to replace a light! this is a very poor design and will impact owner safety in my opinion.
Passenger side day time running led light stopped working just after 3 yr warranty expired. Cost to replace over $1000. There is a lot of reports of similar issues with the 2016 model.
At 76,000 the driver's daytime running light failed to illuminate when the car is running. This is a safety hazard. Before it went completely out I noticed it flickered.
Many complaints on google of flickering daytime running lights on headlights that are a hazard and distraction to oncoming drivers, may cause seizures for some. Many people with the same car have only had this car 3 years and Mazda will not respond to this or acknowledge the need for this recall, to have this fixed is a minimum of $1200. Lighting is necessary and if it is faulty, it becomes dangerou.S this needs to be corrected and Mazda needs to take respinsibility. Too many vehicle owners are having this problem.
- Sun Prairie, WI, USA
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At 30,000 miles, but out of warranty the driver's day time running light started flickering and at times was completely out. I was told by the dealer that the entire light module needed to be replaced and the part was$1000. Daytime running light flickering occurs while driving & when car is parked with motor running.
Noticed passenger side led headlight flickering while stopped behind another car at traffic light. Inspected the light once I get home and found the day time running portion of the head light assembly is the problem. It now flickers at all times since this comes one during the day automatically. Service department from dealer the car was purchased said this is not covered by Mazda and it would be out pocket repair ($1,200).
The daytime running light on my 2016 Mazda Cx-5 grand touring started flickering on the driver's side a few weeks ago. I've had other drivers honk or flash their lights at me during the day (oncoming traffic) most certainly due to the annoyance of the flickering led. This seems to pose a safety hazard to others and myself. The only solution Mazda currently has is to replace the whole headlight assembly at an approximate cost of $1,200. I cannot afford this fix especially with the passenger side led light likely to fail at any time bringing the cost to $2,400. I believe this is a safety concern to other drivers especially those that have an adverse reaction to the strobe-effect nature of the flickering light that can trigger seizures. It is also a safety concern to me if I'm less visible to oncoming traffic. I have viewed 100's of complaints for this very same problem and it seems only appropriate for Mazda to take ownership of this poorly designed/manufactured component.
The led daytime running lights on both sides of my 2016 Mazda Cx-5 have burned out/stopped lighting after 39K miles and out of the warranty period. The repair requires the replacement of the entire headlight assembly with an estimated cost of $1200 per assembly. ($2400 total). Because this is a safety issue, and one apparently known to Mazda, this should be a recall.
Led drl halo started dim flickering at 39,000 miles on passenger side. Burnt out completely. A short time later. A very expensive repair that should be covered with a factory recall. This is my second Cx-5 and my eighth overall Mazda. My plan was to purchase my 3rd Cx-5 in Jan 2020. After this I will probably look at at a vehicle that has a 4 yr/50,000 mile bumper to bumper warranty
Passenger side front daytime running light failed at 40K miles, just outside of warranty period. Took to dealership and was offered no assistance and required $1200 to fix/replace the entire headlight assembly. Unacceptable to pay for the technology package for led daytime running lights only for them to die at just over 3 years. Wrote a letter to Mazda North America corporate office 4 months ago but no response.
The led daytime running light in both the right and left headlight assembly have failed. On one side the entire led strip has failed and on the other side the led strip is flashing. This lends itself to my car being less visible: As well as' being a distraction to other drivers seeing the flashing in the rear view mirror. These problems were not the result of any incident, the led strips just failed from normal use in a much shorter span than appropriate.
Drivers side led headlight not working after 3 years and ~25K miles. I see so many complaints with the headlights on online forums and no recall has been made by Mazda over this issue. This is obviously a manufacturing defect and needs to be fixed via a recall and not charge customers for an expensive full headlight console replacement. What is the use of getting a more expensive tech package for these lights at the time of purchase when they don't even work for 3 years.
Daytime running light (led halo) on rider's side flickering. Vehicle has under 50K miles. Has aged out of warranty. Entire unit must be replaced at a cost exceeding $1200. A flickering light is a safety concern and reduces visibility. Can also be seen as a distraction to other cars on the road.
Led daytime running lights systematically fail. Driver's side failed at just under 36,000 miles. Passenger side failed at 53,000 miles. The failure requires complete replacement of headlight unit. Cost is $1100-1200 or more. Flickering or failing lights are a distraction for oncoming traffic. Lack of drl may violate some state laws.
Daytime running light (led halo) on rider's side no longer works. Vehicle has 30098 miles, but has aged out of warranty. Entire unit must be replaced at a cost exceeding $1200. Will not pass state safety inspection as is.
Vehicle has less than 33,000 miles and the driver-side daytime running light has gone out. This is a safety issue and should not happen with led lights this early in the vehicle's life.
My husband noticed differences between the headlight brightness as I drove behind him. After parking, he inspected the lights and noticed flickering in the passenger side led daytime running light. The car has 29,650 miles. The repair involves an entirely new headlight assembly and my local Mazda dealership quoted me $1,300 to fix this repair. The daytime running light is a safety feature, and it's unacceptable that Mazda is taking no responsibility with what appears to be a known defective part. Two different dealerships have said they are familiar with the problem since they have done repairs. I've seen dozens of complaints online for the same year/make of car with defective running lights. I called up the Mazda customer experience and did not receive a good experience since they said they needed a diagnostic when you can clearly see the light flickers visually. The diagnostic costs $150. I don't see the point in paying $150 to diagnosis something you can visually see there is a problem which is already a known issue among Cx-5 owners.
The driver's headlight halo for the daylight running lights was having issues at 30,939. I was able to get it replaced under warranty and it would have cost $1,000. Now the passenger side is having issues at 33,183 miles and now that it is out of warranty the current quote is $1,200. A three year old car under 36,000 miles should not be having these issues, nor should they be almost $2,500 in repairs. This is ridiculous. I noticed it while driving and seeing the less bright reflection coming off the car in front of me at a stop light for the passenger side. I spoke with shavon on the help line and she was extremely professional and courteous answering my questions (*****)
The driver side led running light burned out around 45,000 miles. The repair involves an entirely new headlight assembly; my local Mazda dealership quoted me $934 for this part and the work required. The running light is a safety feature of all newer-make cars, and it's unacceptable that Mazda is taking no responsibility with what appears to be a defective part. I've seen dozens of complaints online for the same year/make of car with defective running lights.
A D V E R T I S E M E N T S
- Worcester, MA, USA