Technical Service Bulletins (TSBs) for the 2017 MKC are official communications between Lincoln & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. Read More »
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ... Read More »
WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. Read More »
WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. Read More »
2013-2019 vehicles equipped with a LKS system with customer complaints of steering wheel vibration, steering pull or vehicle drift may be due to an alert and/or steering aid input from the LKS. Read More »
SOME 2015-2017 ESCAPE AND MKC VEHICLES WITHOUT A VEHICLE DYNAMIC SUSPENSION SYSTEM AND BUILT ON 1-APR-2015 AND THROUGH 1-OCT-2016 MAY EXHIBIT A RATTLE AND/OR CLUNKING NOISE FROM THE REAR SUSPENSION WHILE DRIVING OVER BUMPS AND/OR MAKING ... Read More »
SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. Read More »
SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. Read More »
SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing ... Read More »
Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2. Read More »
2017 vehicles equipped with a 2.0L GTDI, 2.3L GTDI, or 2.5L PFI engine will either be equipped with a diamond washer on each side of a smooth-faced crankshaft timing sprocket (early build), or a crankshaft timing sprocket with laser ... Read More »
Some 2017 Escape and MKC vehicles equipped with a 1.5L, 2.0L or 2.3L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0455, P0456, P144C and/or P1450 stored in the powertrain control module (PCM) memory. Read More »
TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. Read More »
SOME 2015-2017 EDGE/MKX, ESCAPE/MKC, FUSION/MKZ AND EXPLORER VEHICLES EQUIPPED WITH A 2.0L OR 2.3L MAY EXHIBIT DAMAGE TO THE ENGINE APPEARANCE COVER, VALVE COVER AND/OR INTAKE MANIFOLD WHEN ATTEMPTING TO REMOVE THE APPEARANCE COVER. Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
Some 2017 Escape and MKC vehicles equipped with a 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine built on or before 20-Aug-2016 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in ... Read More »
Some 2017 Escape and MKC vehicles equipped with a 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine built on or before 20-Aug-2016 may exhibit a lack of power drivability concern with an illuminated MIL and DTC P0234 stored in ... Read More »
For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Read More »
Certain 2015-2019 MKC and 2016-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission Powertrain Control Module Reprogram Submitting Owner Letters Read More »
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator ... Read More »
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator ... Read More »
Some 2017-2020 Fusion/MKZ and 2017-2019 Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may require replacement of the long block engine assembly. Read More »
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Read More »
Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in DRIVE or REVERSE. Read More »
Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Read More »
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator ... Read More »
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator ... Read More »
Some 2015-2018 Edge and 2015-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator ... Read More »
Some 2017-2019 Escape/MKC vehicles equipped with a 1.5, 2.0L or 2.3L EcoBoost engines may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04F0 and/or P144C stored in the powertrain control ... Read More »
2015-2018 Edge, Fusion, Focus, MKZ, MKC, Escape vehicles equipped with a 2.0L EcoBoost engine may exhibit coolant consumption, white smoke and/or a runs rough condition. Read More »
Some 2015-2018 Fusion/MKZ/MKC/Escape/Edge vehicles equipped with a 2.0L EcoBoost engine may exhibit a runs rough condition with DTCs P0300, P0301, P0302, P0303, P0304 and/or P0316. Read More »
Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2. Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded ... Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
Some 2017 Escape and MKC vehicles equipped with a 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine built on or before 20-Aug-2016 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in ... Read More »
Some 2017 Escape and MKC vehicles equipped with a 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine built on or before 20-Aug-2016 may exhibit a lack of power drivability concern with an illuminated MIL and DTC P0234 stored in ... Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. Read More »
Some 2017 Escape and MKC vehicles equipped with a 1.5L, 2.0L or 2.3L engine may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0455, P0456, P144C and/or P1450 stored in the powertrain control module (PCM) memory. Read More »
Certain 2015-2019 MKC and 2016-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission Powertrain Control Module Reprogram Submitting Owner Letters Read More »
Certain 2015-2019 MKC and 2016-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission - Transmission Extended Warranty Coverage Updated Owner Letters: 20N07/20B27 S1 Read More »
Certain 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with the 2.3L engine and 6F35 transmission; Powertrain Control Module reprogram. Read More »
Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in drive (D) or reverse (R). Read More »
This program extends the warranty coverage of the automatic transmission torque converter for twelve (12) months from the RO date of Powertrain Control Module reflash under Customer Satisfaction Program 20B27. Read More »
In some of the affected vehicles, customers may experience adverse NVH, vibration and/or rough idle in Drive or Reverse, low performance/lack of acceleration during launch, sluggish vehicle operation and shudder while ... Read More »
In affected vehicles, the transmission torque converter may overheat in certain driving conditions. If the torque converter overheats it can lead to adverse NVH, rough idle, and low performance concerns. Read More »
In some of the affected vehicles, customers may experience adverse NVH, vibration and/or rough idle in Drive or Reverse, low performance / lack of acceleration during launch, sluggish vehicle operation and shudder while driving. Read More »
Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Read More »
On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Read More »
Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3. Read More »
Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3. Read More »
Some 2015-2019 MKC vehicles may exhibit an electronic power assist steering (EPAS) gear clatter-type noise over bumps that is only present on extremely rough road surfaces. Follow the Service Procedure steps to correct the condition. Read More »
THE 2017 POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL HAS BEEN REVISED FOR DIAGNOSING ELECTRONIC THROTTLE BODY (ETB). FOR ALL ETB CONCERNS, THE APPROPRIATE DIAGNOSTIC MUST BE COMPLETED BEFORE THROTTLE BODY REPLACEMENT. Read More »
THE 2017 POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL HAS BEEN REVISED FOR DIAGNOSING ELECTRONIC THROTTLE BODIES (ETBS). FOR ALL ETB CONCERNS, THE APPROPRIATE DIAGNOSTIC MUST BE COMPLETED BEFORE THROTTLE BODY REPLACEMENT. Read More »
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Read More »
Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in DRIVE or REVERSE. Read More »
Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Certain 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with the 2.3L engine and 6F35 transmission; Powertrain Control Module reprogram. Read More »
Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. Read More »
THE 2017 POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL HAS BEEN REVISED FOR DIAGNOSING ELECTRONIC THROTTLE BODIES (ETBS). FOR ALL ETB CONCERNS, THE APPROPRIATE DIAGNOSTIC MUST BE COMPLETED BEFORE THROTTLE BODY REPLACEMENT. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Certain 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with the 2.3L engine and 6F35 transmission; Powertrain Control Module reprogram. Read More »
Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2. Read More »
Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3. Read More »
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Read More »
Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass??A???A???A???A?/LincolnWay??A???A???A???A? app indicating Vehicle Has Entered Deep Sleep Mode. Read More »
Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access ... Read More »
Some 2016-2017 Ford and Lincoln vehicles with a new body control module (BCM) installed may exhibit a programming error when using IDS versions 122.03 through 123. Read More »
Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Read More »
Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. Read More »
Some 2017-2019 Escape/MKC Some 2017-2019 Escape/MKC vehicles equipped with all-wheel drive (AWD) may exhibit a binding/shudder and/or bump/clunk from the rear drive unit (RDU) when turning at low speeds and parking lot maneuvers. Read More »
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. Read More »
Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. Read More »
Some customers may experience a notification in the FordPass and/or LincolnWay apps that indicates their vehicle has entered "deep sleep mode". Read More »
SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is ... Read More »
Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. Read More »
For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Read More »
Some 2015-2019 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the appropriate Ford diagnostic scan tool may ... Read More »
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, ... Read More »
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). Read More »
Some 2015-2019 MKC vehicles equipped with memory mirrors built on or before 16-Feb-2019 may experience a ratcheting/clicking noise from the exterior mirror(s) glass which can occur when one or more of the following actions occur: ... Read More »
Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool ... Read More »
Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool ... Read More »
Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. Read More »
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ... Read More »
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. Read More »
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, ... Read More »
If a trailer hitch receiver is installed on a 2013-2018 Escape or 2015-2019 MKC vehicle equipped with a hands-free liftgate, the hands-free liftgate function will become inoperative. Read More »
Some 2017-2018 Continental, MKC, MKX, MKZ, and Fusion vehicles with an instrument panel center mounted speaker and 2017-2018 Escape vehicles with Sony audio systems may exhibit an inoperative speed compensated volume feature. Read More »
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. Read More »
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »
Some 2015-2017 MKC/MKZ, 2016-2017 MKX and 2017 Continental vehicles equipped with a Telematics Control Unit (TCU) built on or before 15-Aug-2017 may exhibit inoperative remote features via Lincoln Way Mobile app, incomplete user ... Read More »
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »
Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Read More »
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. Read More »
Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. Read More »
Some 2017-2018 Escape/MKC and 2017 Edge vehicles equipped with 2.0L Gasoline Turbocharged Direct Injection(GTDI) engines may exhibit illuminated malfunction indicator light(MIL) with DTC P04DB(crankcase ventilation system disconnected) ... Read More »
SOME 2017 MKC VEHICLES WITHOUT THX AUDIO SYSTEMS MAY EXHIBIT A SUBWOOFER DOUBLE POP NOISE DURING A WAKE-UP EVENT AND/OR THE SPEAKER FADE SETTING RETURNS TO DEFAULT AFTER A KEY CYCLE. Read More »
Some 2017 Ford and Lincoln vehicles equipped with SYNC 3 and navigation may exhibit a condition in which the SiriusXM Traffic Listing is not loading but all remaining Travel Link features operate properly. Read More »
WHEN HOOKING UP THE VEHICLE COMMUNICATION MODULE (VCM) AND INTEGRATED DIAGNOSTIC SYSTEM (IDS) TO THE DLC LOCATED ON THE DRIVER SIDE UNDER THE STEERING COLUMN AT THE GWM, MAKE SURE THAT THE IGNITION IS OFF BEFORE CONNECTING TO IDS. Read More »
SOME 2016 ESCAPE/MKC/FIESTA/F150/EXPEDITION/NAVIGATOR/MUSTANG /TRANSIT/FOCUS/C-MAX/MKX/TAURUS/MKS/FLEX/MKT/EDGE AND 2017 ESCAPE/EXPLORER/MKC/FUSION AND MKZ VEHICLES EQUIPPED WITH SYNC 3 MIGHT EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC ... Read More »
SOME 2015-2017 MKC VEHICLES EQUIPPED WITH A DSP MODULE MAY EXHIBIT DIAGNOSTIC TROUBLE CODES (DTCS) B1A10, B1A11, B1045 AND/OR B13FD WITH NO OBSERVABLE AUDIO MALFUNCTION AFTER PERFORMING A DSP MODULE ON-DEMAND SELF TEST. Read More »
SOME 2017 MKC VEHICLES WITHOUT THX AUDIO SYSTEMS MAY EXHIBIT A SUBWOOFER DOUBLE POP NOISE DURING A WAKEUP EVENT. A WAKEUP EVENT COULD INCLUDE ANY OF THE FOLLOWING ACTIONS: DOOR OPEN, KEY FOB USED, TAILGATE ACTIVATED, ETC... Read More »
SOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON ... Read More »
SOME 2016-2017 FORD/LINCOLN VEHICLES WITH SYNC 3 MAY SEE A NAVIGATION FAULT MESSAGE APPEAR ON THE MAP ON THE HOME SCREEN OR A SYSTEM LOCK UP WHEN THE PHONE IS CONNECTED. Read More »
When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ... Read More »
Some 2016-2018 MKC vehicles built on or before 20-Sep-2017 may exhibit a no crank condition due to a discharged battery from the Rear Gate Trunk Module (RGTM) keeping the vehicle network awake. Read More »
SOME 2016-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. Read More »
SOME 2017 MKC AND CONTINENTAL WITH ALL AUDIO SYSTEMS AND 2017 ESCAPE WITH SONY AUDIO SYSTEMS BUILT ON OR BEFORE 23-DEC-2016 MAY EXHIBIT A DISCHARGED BATTERY. A REPETITIVE CYCLING NOISE SIMILAR TO A CD EJECTING NOISE MAY ALSO BE PRESENT. Read More »
Some 2016-2018 MKC vehicles built on or before 20-Sep-2017 may exhibit a no crank condition due to a discharged battery from the Rear Gate Trunk Module (RGTM) keeping the vehicle network awake. Read More »
Some 2016-2017 Ford and Lincoln vehicles with a new body control module (BCM) installed may exhibit a programming error when using IDS versions 122.03 through 123. Read More »
Some 2017-2018 Escape and MKC vehicles equipped with 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine built on or before 18-Sep-2017 may exhibit a MIL illuminated with DTC P04DB (crankcase ventilation system disconnected) in ... Read More »
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. Read More »
In affected vehicles, the transmission torque converter may overheat in certain driving conditions. If the torque converter overheats it can lead to adverse NVH, rough idle, and low performance concerns. Read More »
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. Read More »
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »
Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Read More »
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. Read More »
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. Read More »
Some 2016-2017 Ford/Lincoln vehicles SYNC 3 may exhibit an intermittent blank screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. Read More »
SOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA ... Read More »
ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU):SOFTWARE
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Read More »
Some 2015-2019 MKC vehicles may exhibit a whistle and/or wind noise at highway speed from the exterior mirror area. Use Workshop Manual (WSM), Section 100-04 and 501-00 for diagnosis of whistle and/or wind noise. Read More »
Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Read More »
2013-2019 Escape and 2015-2019 MKC vehicles equipped with a power roof opening panel will exhibit a small vent opening position of 5 mm (.197 in). Read More »
Some 2015-2019 MKC vehicles equipped with memory mirrors built on or before 16-Feb-2019 may experience a ratcheting/clicking noise from the exterior mirror(s) glass which can occur when one or more of the following actions occur: ... Read More »
SOME 2017 MKC VEHICLES MAY EXHIBIT A BUZZ/RATTLE NOISE FROM THE LEFT SIDE OF THE DEFROST VENT TRIM PANEL. THIS IS DUE TO THE DEFROST VENT TRIM PANEL CONTACTING BARE METAL ON TOP OF THE COWL CLOSE TO THE WINDSHIELD. Read More »
Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. Read More »
Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. Read More »
For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. Read More »
SSM 47909 - 2017-2019 Escape, MKC - License Plate Bracket Nut(s) Damaged With Over Torqued Screw(s) 2017-2019 Escape and MKC vehicles may exhibit a concern of the license plate bracket nut(s) being damaged due to the screw(s) being over ... Read More »
2015-2017 Lincoln MKC is equipped with satin chrome front grille and roof moldings. If they require cleaning due to stains, water spotting, or discoloring do not use Motorcraft Custom Bright Metal Cleaner which is used for bright chrome ... Read More »
If a trailer hitch receiver is installed on a 2013-2018 Escape or 2015-2019 MKC vehicle equipped with a hands-free liftgate, the hands-free liftgate function will become inoperative. Read More »
Some 2016-2018 MKC vehicles built on or before 20-Sep-2017 may exhibit a no crank condition due to a discharged battery from the Rear Gate Trunk Module (RGTM) keeping the vehicle network awake. Read More »
Some 2016-2018 MKC vehicles built on or before 20-Sep-2017 may exhibit a no crank condition due to a discharged battery from the Rear Gate Trunk Module (RGTM) keeping the vehicle network awake. Read More »
If a trailer hitch receiver is installed on a 2013-2018 Escape or 2015-2019 MKC vehicle equipped with a hands-free liftgate, the hands-free liftgate function will become inoperative. Read More »
Some 2013-2019 Escape and 2015-2019 MKC vehicles may exhibit a vibration attributed to the tires. Prior to performing any road force balancing procedures or related diagnosis, make sure the vehicle tire pressure is correct and is driven a ... Read More »
If a trailer hitch receiver is installed on a 2013-2018 Escape or 2015-2019 MKC vehicle equipped with a hands-free liftgate, the hands-free liftgate function will become inoperative. Read More »
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, ... Read More »
Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan ... Read More »
Some 2015-2017 F-150/Mustang, 2015-2018 Edge/MKC, 2016-2018 MKX, 2013-2018 Explorer/Taurus/Flex/MKT, and 2017-2018 Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, ... Read More »
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »
Some 2016-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator and Taurus or 2017 Explorer and Super Duty vehicles equipped with SYNC 3 and built on 1-Jul-2015 and through 31-Dec-2016 may exhibit a SYNC display ... Read More »
Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in ... Read More »
Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. Read More »
Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator ... Read More »
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, ... Read More »
Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. Read More »
SSM 47909 - 2017-2019 Escape, MKC - License Plate Bracket Nut(s) Damaged With Over Torqued Screw(s) 2017-2019 Escape and MKC vehicles may exhibit a concern of the license plate bracket nut(s) being damaged due to the screw(s) being over ... Read More »
Some all-wheel drive (AWD) 2013-2018 Escape vehicles equipped with 1.5L/1.6L/2.0L EcoBoost/Fusion vehicles equipped with 2.0L/2.7L EcoBoost/MKZ vehicles equipped with 2.0L EcoBoost, 2017-18 MKZ vehicles equipped with 3. Read More »
Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Read More »
Some 2013-2018 C-Max, 2013-2019 Escape/Fusion/MKZ, 2015-2018 Focus, 2015-2019 Edge/F150/MKC/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017 Super Duty, 2018-2019 EcoSport/Expedition, and 2019 Nautilus vehicles may experience seat pan ... Read More »
2015-2019 MKC vehicles are equipped with a satin chrome front grille and roof moldings. If they require cleaning due to stains, water spotting, or discoloring do not use Motorcraft Custom Bright Metal Cleaner which is used for bright ... Read More »
Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. Read More »
Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or ... Read More »
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »
Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. Read More »
REPLACING THE ORIGINAL EQUIPMENT SYNC/NAVIGATION SYSTEM WITH EITHER AN AFTERMARKET SYNC/NAVIGATION KIT OR MODIFYING ORIGINAL SYNC/NAVIGATION PARTS TO PROVIDE ADDITIONAL FEATURES IS NOT RECOMMENDED NOR SUPPORTED ON ANY FORD, MERCURY OR ... Read More »
SOME 2017 MKC AND CONTINENTAL WITH ALL AUDIO SYSTEMS AND 2017 ESCAPE WITH SONY AUDIO SYSTEMS BUILT ON OR BEFORE 23-DEC-2016 MAY EXHIBIT A DISCHARGED BATTERY. A REPETITIVE CYCLING NOISE SIMILAR TO A CD EJECTING NOISE MAY ALSO BE PRESENT. Read More »
THE 2017 POWERTRAIN CONTROL/EMISSIONS DIAGNOSIS (PC/ED) MANUAL HAS BEEN REVISED FOR DIAGNOSING ELECTRONIC THROTTLE BODIES (ETBS). FOR ALL ETB CONCERNS, THE APPROPRIATE DIAGNOSTIC MUST BE COMPLETED BEFORE THROTTLE BODY REPLACEMENT. Read More »
SOME 2015-2017 MKC, 2016 MKX, AND 2016-2017 MKZ VEHICLES EQUIPPED WITH A TELEMATICS CONTROL UNIT (TCU) BUILT ON OR BEFORE 19-OCT-2016 MAY EXHIBIT LOSS OF FUNCTIONALITY OF REMOTE FEATURES VIA THE MYLINCOLN MOBILE APPLICATION. Read More »
SOME 2017 MKC VEHICLES WITHOUT THX AUDIO SYSTEMS MAY EXHIBIT A SUBWOOFER DOUBLE POP NOISE DURING A WAKEUP EVENT AND/OR THE SPEAKER FADE SETTING RETURNS TO DEFAULT AFTER A KEY CYCLE. Read More »
SOME 2015-2017 MKC VEHICLES EQUIPPED WITH A DSP MODULE MAY EXHIBIT DIAGNOSTIC TROUBLE CODES (DTCS) B1A10, B1A11, B1045 AND/OR B13FD WITH NO OBSERVABLE AUDIO MALFUNCTION AFTER PERFORMING A DSP MODULE ON-DEMAND SELF TEST. Read More »
SOME 2017 MKC VEHICLES WITHOUT THX AUDIO SYSTEMS MAY EXHIBIT A SUBWOOFER DOUBLE POP NOISE DURING A WAKEUP EVENT. A WAKEUP EVENT COULD INCLUDE ANY OF THE FOLLOWING ACTIONS: DOOR OPEN, KEY FOB USED, TAILGATE ACTIVATED, ETC... Read More »
SOME 2016-2017 FORD/LINCOLN VEHICLES WITH SYNC 3 MAY SEE A NAVIGATION FAULT MESSAGE APPEAR ON THE MAP ON THE HOME SCREEN OR A SYSTEM LOCK UP WHEN THE PHONE IS CONNECTED. Read More »
Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Read More »
Some 2016-2018 Ford and Lincoln Vehicle equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit a concern where USB Audio playback and App Link applications will not function properly. Read More »
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »
Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. Read More »
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. Read More »
Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. Read More »
Some 2016-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator and Taurus or 2017 Explorer and Super Duty vehicles equipped with SYNC 3 and built on 1-Jul-2015 and through 31-Dec-2016 may exhibit a SYNC display ... Read More »
Some 2017 Ford and Lincoln vehicles equipped with SYNC 3 and navigation may exhibit a condition in which the SiriusXM Traffic Listing is not loading but all remaining Travel Link features operate properly. Read More »
Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit functional concerns where USB audio playback and App Link will not operate. Read More »
2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. Read More »
Some 2017-2018 Fusion/MKZ/MKC/MKX/Continental with all audio systems and 2017-2018 Escape with Sony audio systems may exhibit an inoperative speed compensation volume feature. Do not attempt any repairs at this time. Read More »
SOME 2016-2017 FORD AND LINCOLN VEHICLES EQUIPPED WITH SYNC 3 AND NAVIGATION MAY EXHIBIT A CONDITION IN WHICH THE SIRIUSXM TRAFFIC LISTING IS NOT LOADING BUT ALL REMAINING TRAVEL LINK FEATURES OPERATE PROPERLY. Read More »
Some 2017 Fusion/MKZ/MKC and Continental with all audio systems and 2017 Escape with Sony audio systems may exhibit an inoperative audio system after a battery disconnect/reconnect. Read More »
Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. Read More »
Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Read More »
Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. Read More »
SOME 2016-2017 VEHICLES EQUIPPED WITH SYNC 3 MAY EXPERIENCE THE FOLLOWING CONCERNS; THE GPS NOT TRACKING THE VEHICLE POSITION CORRECTLY, THE VEHICLE LOCATION ARROW ICON SPINNING IN CIRCLES ON THE NAVIGATION SCREEN OR A SPINNING COMPASS ON ... Read More »
Some 2013-2017 C-MAX Energi, 2013-2018 Focus battery electric vehicle (BEV), 2013-2020 Fusion plug-in hybrid electric vehicle (PHEV), 2015-2017 MKZ/MKZ Hybrid/MKC, 2016-2017 MKX and 2017 Continental vehicles equipped with 8 inch or larger ... Read More »
This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, ... Read More »
Some 2017-2018 Escape and 2017-2019 MKC vehicles may exhibit a lack of A/C cooling performance during PDI. This may be due to a insufficient/low refrigerant charge. Read More »
SOME VEHICLES MAY EXHIBIT AN ILLUMINATED MIL WITH DIAGNOSTIC TROUBLE CODES (DTCS) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 AND/OR P0025. THIS MAY BE DUE TO SMALL DEBRIS CAUSING THE VCT SOLENOID TO STICK. Read More »
In some of the affected vehicles, customers may experience adverse NVH, vibration and/or rough idle in Drive or Reverse, low performance/lack of acceleration during launch, sluggish vehicle operation and shudder while ... Read More »
Some 2015-2017 F-150/Mustang, 2015-2018 Edge/MKC, 2016-2018 MKX, 2013-2018 Explorer/Taurus/Flex/MKT, and 2017-2018 Fusion/MKZ/Continental vehicles built on or before 19-Oct-2017 may exhibit an inoperative adaptive cruise control, ... Read More »
SSM 47909 - 2017-2019 Escape, MKC - License Plate Bracket Nut(s) Damaged With Over Torqued Screw(s) 2017-2019 Escape and MKC vehicles may exhibit a concern of the license plate bracket nut(s) being damaged due to the screw(s) being over ... Read More »
2015-2019 MKC vehicles are equipped with a satin chrome front grille and roof moldings. If they require cleaning due to stains, water spotting, or discoloring do not use Motorcraft Custom Bright Metal Cleaner which is used for bright ... Read More »
Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. Read More »
Some 2013-2017 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT/Mondeo/Kuga/EcoSport AWD vehicles where diagnosis leads to a RDU clutch issue, a rear drive unit (RDU) service kit is available. Read More »
Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. Read More »
Some 2015-2019 MKC vehicles built on or before 01-Apr-2019 may exhibit an air conditioning (A/C) system with a difference in the discharge temperature between the left and right vents. Read More »
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). Read More »
Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). Read More »
Some 2017-2018 Escape and 2017-2019 MKC vehicles may exhibit a lack of A/C cooling performance during PDI. This may be due to a insufficient/low refrigerant charge. Read More »
Some 2015-2018 MKC vehicles equipped with a AC power outlet socket may exhibit a condition with the assembly door becoming disconnected, jammed or locked closed. If the door is disconnected, re-install the end cap and door. Read More »
Various 2014-2020 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. Read More »
SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is ... Read More »
