The dash is shining and obstructs my view of the road

- Renton, WA, USA

I purchased a previously-owned Lexus IS 250 in 2017. At the time I was unaware of the "melting dashboard" issue that is associated with the make and model. As I begin to notice the sticky appearance of the dashboard, I began to conduct some research. During my research, I found that Toyota Corporation was aware of the situation and issued an extended warranty and that a recall has never been issued. Unfortunately, my complaints to Lexus other reiterated this decision. The melting dashboard has become a safety concern. When the sun shines on the dashboard, it produces a reflection that makes for poor visibility. (For the date this incident occurred, I am entering that date of filing this form).

- Vallejo, CA, USA

The dashboard of the car becomes sticky and shiny when under the sun. This creates glare on the windshield of the car and Is so bright that it makes it hard to see the road during the daytime.

- Garden Grove, CA, USA

My dashboard has a sticky substance, causing a glare on my windshield and blocking my ability to see out of my front window. I recently learned Lexus has been aware of this issue for years, but only considered it a "cosmetic defect." However, per the photographs, this defect Is causing significant impairment to my ability to see out. I have had my car serviced at nalley Lexus in smyrna, ga since I first owned it and the recall was never brought to my attention because they deemed it "cosmetic." I have sent pictures to Lexus's corporate offices showing the blocked visibility - the same pictures I am attaching to this claim. They offered me $400 towards the $2000-2500 replacement cost. I am unsure of the exact date which the issue started. It has progressively worsened. Only in the past month did I begin searching online for solutions and found this Is a well-known Lexus/Toyota defect. Lexus should be required to notify customers of any defect at their dealers, not just ones they deem as safety.

- Atlanta, GA, USA

Rear view mirror Is blurred and develops interior scratches rendering the mirror practically useless.

- Lake Placid, FL, USA

The interior dashboard becomes sticky and has formed spots of smooth areas that dangerously reflect sunlight into the driver's eyes. The dashboard has started to pit and crack leaving pieces of melted dash on the interior of the car. The door panels seem to be made of the same material as the dash, as they too are pitting and cracking.

- Norfolk, VA, USA

Rearview mirror is defective and not able to see behind you. The clarity is very poor and black splotches cover most of the mirror glass

- Salado, TX, USA

The contact owns a 2007 Lexus Is 350. The contact received notification of NHTSA campaign numbers: 14V647000 (fuel system, gasoline), 13V395000 (engine), 13V030000 (visibility/wiper), 11V029000 (fuel system, gasoline), and 10V309000 (engine and engine cooling). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Waikoloa, HI, USA

My dashboard Is sticky and melting and when the sun shines it causes a glare. It Is worse in warmer weather.

- Williamston, SC, USA

Dashboard has melted with a liquid appearance. When the sun Is high in the sky, a reflection causes a severe glare on the windshield. Often it Is necessary to move my head over around the glare to see whats directly in front. The dealer so far has just stated we should get the dash replaced at our expense, but this does not seem like something that should have to be replaced on a luxury car after only 5 or 6 years. We may be forced to do this to keep the car safe. We have heard there are some class action lawsuits starting in some states. We may be interested in participating in one of these to get the dash replaced.

- Lake Jackson, TX, USA

Vehicle dash is deteriorating/breaking down and the glare is so bad it is difficult to see out of the windshield as the glare reflects onto the windshield - in warm weather the dash is very sticky and gummy and almost impossible to clean or wash as everything sticks to it - this is a known issue as I have seen several other complaints and blogs - Lexus should definitely do something about the deterioration of the material used in their dashes causing a definite safety issue.

- League City, TX, USA

The dashboard panel has deteriorated to the point that it Is soft, tacky, and a significant glare Is reflected onto the windshield reducing a driver's visibility. The deterioration continues to worsen spreading throughout the dashboard where the passenger airbag Is enclosed.

- Houston , TX, USA

I have a sticky dashboard with all four of doors are cracking, soft and sticky, upon touching the sticky soft dash rubs off onto your hands and clothes, there's a glare that reflects unto you eyes when the sun shines upon sitting and/or driving which causes a severe vision impairment which can and will cause an accident eventually.

- Decatur, GA, USA

The dashboard seems to be melting and Is sticky and shiny. It creates a blind spot when the sun hits it just right. I contacted my Lexus dealer in austin and they say car Is out of warranty so they want us to pay to fix it. I don't think a dashboard should be melting and turning glossy. This should be considered a defect that poses a safety issue.

- Leander, TX, USA

The dashboard Is melting and causing a huge glare on the windshield making it hard to drive. Also the material on the door panel Is like clay. Your nails dig in.

- Tampa , FL, USA

Dashboard Is extremely sticky as if melted and causes an awful glare on the windshield during night and day hours. Lexus said this was a vanity issue and would not warranty it out. I do not have the money to replace the dashboard. Also the handles on the doors where the same materials Is, very soft and able to be manipulated which does not affect driving but it Is an issue.

- Largo, FL, USA

Dashboard on this vehicle Is slowly melting off causing a hazardous glare when driving. The glare interferes with vision while driving. With the dashboard melting I am now questioning whether the air bags are in full function or if they are faulty. The door panels are staining clothing and handbags as well. Lexus has said this has been reported many times and they are aware but they are unable to assist with this issue. Driving this car during daylight Is becoming dangerous.

- Tampa, FL, USA

The manufacturer needs to recall the dashboard in these vehicles, they become very shiny and sticky in the heat and causes extreme glare while driving. I am worried about how the vehicle safety will be affected by such a sticky surface covering the air bags. Lexus dealership was of no help, this needs to be a recall!

- Sacramento, CA, USA

Took car to dealership due to shiny and sticky dashboard. Was told this Is a known problem but will not repair under good will since warranty has passed. Dashboard Is extremely sticky, will this cause air bag problems during an accident? the shiny surface also reflects and makes driving difficult in sunlight.

- Salinas, CA, USA

Very big glare in dashboard that blinds your view in the windshield while driving.

- Land O Lakes, FL, USA