This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Black dashboard and inside door panels are melting on my 2007 Lexus Is 250. While driving, the sun will glare off of the melting dashboard compromising viability to the driver. If you touch the dashboard, an imprint Is left. Valet services are unable to place tickets, or any other material for that matter, on the dashboard because it will stick to the dashboard and leave residue. The same material Is used for the door panels. As you open the car door from the inside of the vehicle, the black material gets caught under male and female fingernails, gouging the material. I believe this Is a manufacturing defect. This Is not a result of owner neglect. On a side note; this vehicle has lived in many environments - Colorado (dry climate), Texas (dry climate), and Florida (moist and warm climate). Lexus customer service has been contacted and does not take responsibility for the defect. If I want it fixed, Lexus states that it Is my financial responsibility to replace. If cosmetics and quality are not important to Lexus, safety should be!
As I drove down I95 my visibility was impaired by a large glare on my window cause by a reflection off of the melted and defected Lexus IS250's dash board. I have brought this up to Lexus of pembroke pines and was told the can not do anything for me.
The dash of my 2007 Lexus Is 250 has been deteriorating for over a year. It appears to melting and Is very shiny causing extreme glare to the front windshield. The glare can be so severe at times that it impedes visibility. I have been in contact with the nearest Lexus dealership multiple times regarding this issue. I have sent pictures at their request and can't seem to get a definitive answer as to when repairs will be initiated. The service department Is in agreement that this a "severe" case of dash material breakdown I have researched "melting dash" on the Lexus forums and the problems with my dash Is not an isolated problem.
- Lake Charles, LA, USA
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- Port St Lucie, FL, USA