The dash is shining and obstructs my view of the road

- Renton, WA, USA

I purchased a previously-owned Lexus IS 250 in 2017. At the time I was unaware of the "melting dashboard" issue that is associated with the make and model. As I begin to notice the sticky appearance of the dashboard, I began to conduct some research. During my research, I found that Toyota Corporation was aware of the situation and issued an extended warranty and that a recall has never been issued. Unfortunately, my complaints to Lexus other reiterated this decision. The melting dashboard has become a safety concern. When the sun shines on the dashboard, it produces a reflection that makes for poor visibility. (For the date this incident occurred, I am entering that date of filing this form).

- Vallejo, CA, USA

The dashboard of the car becomes sticky and shiny when under the sun. This creates glare on the windshield of the car and Is so bright that it makes it hard to see the road during the daytime.

- Garden Grove, CA, USA

My dashboard has a sticky substance, causing a glare on my windshield and blocking my ability to see out of my front window. I recently learned Lexus has been aware of this issue for years, but only considered it a "cosmetic defect." However, per the photographs, this defect Is causing significant impairment to my ability to see out. I have had my car serviced at nalley Lexus in smyrna, ga since I first owned it and the recall was never brought to my attention because they deemed it "cosmetic." I have sent pictures to Lexus's corporate offices showing the blocked visibility - the same pictures I am attaching to this claim. They offered me $400 towards the $2000-2500 replacement cost. I am unsure of the exact date which the issue started. It has progressively worsened. Only in the past month did I begin searching online for solutions and found this Is a well-known Lexus/Toyota defect. Lexus should be required to notify customers of any defect at their dealers, not just ones they deem as safety.

- Atlanta, GA, USA

The rear view mirror has black lines on it, which indicates the coating behind the mirror is deteriorating in some way. I looked up the issue now and realized this is a more widespread issue. Some customers online have indicated it's hard to see anything using the rear view camera, thou my rear view has not go to that point.

- Richardson, TX, USA

I cant see im blinded by the dash board its melting the clare from the sun is blinding on the dash melted plastic

- District Heights, MD, USA

I have a Lexus Is 250 2007, the dashboard material is low grade and unsafe, for visibility while driving in day hours. When I was notified by a friend that the Lexus organization have made a recall on the all the Lexus cars such as mine, I called the dealership in my city houston tx and they did not help me, and they said the recall don't exist.

- Houston, TX, USA

Defective lcd/touch screen. While driving in the rain, the touchscreen digitizer failed on my car. The windows started to fog up and I realized since the touchscreen failed, I had no way to defog my windshield and other windows. Because I am only able to access the fan controls for both heat and ac, via the touchscreen. So I had to pull over on the sparse emergency pullovers on I66-va several times to manually wipe my windows so I could see. This happened at the worst time because it was during rush-hour, in a downpour. This created a very dangerous situation for me and other drivers as visibility was poor during the downpour. I have researched this on several Lexus/Toyota sites and the wiring of lcd/touchscreen digitizer appears to be a common defect and fails regularly. I am surprised that such a life - safety feature would be dependant on a failure prone system.

- Fairfax, VA, USA

Dash has started to get stickey and shiney which reflects off the windshield making it impossible to see the road in front of the automobile, this is especially dangerious in sunlight or bright streetlight this condition has progressively worse over time!

- Kilgore, TX, USA

Rear view mirror Is blurred and develops interior scratches rendering the mirror practically useless.

- Lake Placid, FL, USA

The interior dashboard becomes sticky and has formed spots of smooth areas that dangerously reflect sunlight into the driver's eyes. The dashboard has started to pit and crack leaving pieces of melted dash on the interior of the car. The door panels seem to be made of the same material as the dash, as they too are pitting and cracking.

- Norfolk, VA, USA

Approximately 2 years ago my entire dash board and side panels started to melt. I have contacted Lexus and they continue to say they are waiting on the manufacturer for parts. I live in marrero Louisiana with extremely high humidity and temperatures. This has been a safety hazard. When the sun hits my windshield, the glare from hitting the melted dash completely blinds me. I have to lean to the right side just to see out of my windshield. It is melted to the point of it being untouchable without getting sticky glue on your hands. Anything that rubs against the side door panels creates grooves and marks because it's like clay. Now theres a recall with the takata inflators in the front passenger airbag which really concerns me because its affected by high temperatures and humidity causes degrading of the part. Since my dash board is completely melted to the consistency of hot glue, I can't imagine that helps with my airbag situation either. I have been contacting Lexus for the past 2 years with no luck. If I should have an accident due to the dash glare, I will expect to have the production company held accountable. Any help you can offer with getting this message across to anyone at this point would be greatly appreciated. Thanks.

- Marrero, LA, USA

The dashboard over the instrument panel and the front and rear side door panels are melting, cracking and deteriorating which causes dents in the material to the touch. All of the material is discolored and sticky or melting. This needs to be replaced immediately and a recall needs to be dictated by the NHTSA asap. Lexus notified me of the problem almost a year ago, and when I called they told me it would take another 9 to 10 months before they could replace the dashboard and side door panels. So, it would be over a 1 or more years since the original Lexus notice that they maybe can fix the problem. This is unacceptable and this is why the NHTSA needs to demand Lexus initiates a official recall for the affected vehicles with the melting dashboard and side door panel issues

- Charlotte, NC, USA

My dashboard Is sticky and melting and when the sun shines it causes a glare. It Is worse in warmer weather.

- Williamston, SC, USA

My dash has been melting for several months now, it doesn't matter if I use something to block out the sun. Not only is the dash melting, it is breaking off in chunks in certain areas. When you touch it, it is sticky and leaves a print of whatever touched it. I am not able to clean it and it leaves a bad glare from the sun when you are driving. This isn't the first case I have read about this - what is going to be done, if anything.

- Goldsboro, NC, USA

I lost power steering and very hard to turn the steering wheel. Ps light is came on the dash.

- Arlington, TX, USA

Dashboard has melted with a liquid appearance. When the sun Is high in the sky, a reflection causes a severe glare on the windshield. Often it Is necessary to move my head over around the glare to see whats directly in front. The dealer so far has just stated we should get the dash replaced at our expense, but this does not seem like something that should have to be replaced on a luxury car after only 5 or 6 years. We may be forced to do this to keep the car safe. We have heard there are some class action lawsuits starting in some states. We may be interested in participating in one of these to get the dash replaced.

- Lake Jackson, TX, USA

Material on my dash appears to be sticky, possibly due to hot weather, and can cause a significant amount of light reflection producing glare on the windshield. Depending on the sun's relative direction to the car, it can hinder visibility to where driving during the daytime is not feasible.

- San Diego, CA, USA

The dashboard panel has deteriorated to the point that it Is soft, tacky, and a significant glare Is reflected onto the windshield reducing a driver's visibility. The deterioration continues to worsen spreading throughout the dashboard where the passenger airbag Is enclosed.

- Houston , TX, USA

I have a sticky dashboard with all four of doors are cracking, soft and sticky, upon touching the sticky soft dash rubs off onto your hands and clothes, there's a glare that reflects unto you eyes when the sun shines upon sitting and/or driving which causes a severe vision impairment which can and will cause an accident eventually.

- Decatur, GA, USA