The contact owns a 2011 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and were not able to confirm when the parts were to become available. The contact had not experienced a failure.

- Columbus, GA, USA

I received from lexusimportant safety recal about air bag recall on May 23 2016. I call Lexus division to request replace the air bag at :1-800-255-3987 about 3 time but they said air bag are not avalable and the said when ever air bag available they will call but I still wait untill today and not thing hapen. Please help thank, [xxx] phone: [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Friendswood, TX, USA

"takata recall" I received a letter May 23, 2016 that the takata airbags were defective and to wait for instructions. I called Lexus July 19, 2016 and asked when the replacements would be available "we don't know" was their answer. NHTSA should have the authority to tell takata you will put no air bags in any new car sold in the United States until you have fixed all of the "takata recalls". I need a whole car with my family. I went to buy a new car (not a Lexus) because of this problem and was offered less money for my trade in because of the "takata problem". if NHTSA does not hold takata's feet to the fire, then NHTSA is protecting takata and americans. [xxx] [xxx] sugar land, tx. 77478 [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Sugar Land, TX, USA

Takata recall. I live in zone a. my Lexus dealer still has no parts. Your repair rate chart has no listing for Lexus. I take this to mean that no Lexus air bags have been replaced. I find this very disturbing. I would like to know when I can expect the air bag in my car to be replaced.

- Atlanta, GA, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however, the part to do the repair was unavailable. The contact mentioned that the dealer stated that when the part became available for the recall repair a call would be made to have the vehicle serviced. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/21/17 updated 10/20/2017

- Gilmer, TX, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) however the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Irvine, CA, USA

Takata recall NHTSA recall number 16V340 manufacturer recall number G2G as of April 23 2017 O airbag replacement for recall bag has been provided by Lexus and danger remains

- Miami, FL, USA

Takata recall. I received a recall notice eleven months ago. May 2016. I was told the replacement would take place in late December 2016 or by January 2017. It is now April 21, 2017 and as of this day nothing. Toyota has had ample time to resolve this issue. My vehicle is in zone a recall. We have inquired through Lexus every 60 days, as to staus of repair/recall and each time have been told there is no information or remedy available as yet. One year is ample time to find a solution to this problem. What is my recourse at this point?

- Beaufort, SC, USA

Takata recall. I received a recall notice eleven months ago. May 2016. I was told the replacement would take place in late December 2016 or by January 2017. It is now April 20, 2017 and as of this day nothing. Toyota has had ample time to resolve this issue. My vehicle is in zone a recall

- Pinson, AL, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.

- San Jose, CA, USA

(undated) takata recall; NHTSA no. 16V-340 received from Lexus several months ago. Upon inquiry, was told front passenger air bag should be replaced "in the third quarter of 2017". several other inquiries have received no response. My car lives in Florida--high humidity--and is old--2011.

- Boca Raton, FL, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Carolina Shores, NC, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect...updated 06/23/17

- Laguna Woods, CA, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Missouri City, TX, USA

Takata air bag recall - the recall letter for air bag was issued on May 23, 2016 and the car manufacture Lexus has no remedy yet for passenger air bag replacement. It is approaching one year since the recall for the passenger air bag recall. It is unacceptable to take almost one year without remedy.

- Houston, TX, USA

Takata recall. Please see complaint number 1039859, dated 11/07/16. This situation is still unsatisfied. I received a recall notice last July. It said that parts would be available in November. Then it was December; then January; then March. My latest call to a local dealer resulted in them telling me that the parts would be there in September. Meanwhile, the car sits. I can't even sell it. This is totally unacceptable. Why haven't I heard from either Lexus or your office regarding the excessive delay. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Porter Ranch, CA, USA

Takata recall - Lexus is not stepping up to fix this problem. I have had this open recall for almost a year. When calling Lexus to schedule repair I get a response of "we will have parts in 2 weeks, we can;T take appointments yet!". this has been going on for a year!!!!. there interim solution is to not have anyone sit in the front passenger seat"?" fine if that was for a day or two - but a year!!!

- Murrieta, CA, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Boyton Beach, FL, USA

Takata recall. I have been afraid to use the passenger front seat since the recall was announced. Therefore, I can use only 3/4 of the car. They are taking way too long to address this. If they cannot fix it, they should compensate me for the missing 1/4 of the car.

- Fullerton, CA, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Palm City, FL, USA