Takata recall. The contact owns a 2011 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Los Altos, CA, USA

Takata recall. Over a year to rectify the air bag problem"! come on, this is just absolutely ridiculous! I find it offensive that Lexus even suggests that no one sit in the passenger seat until the problem is fixed...really"! Lexus should compensate their customers for the anguish and time associated with this problem. One of the reasons I bought a Lexus is because of minimal safety concerns...will definitely consider this issue when purchasing a new vehicle in the future.

- Granada Hills, CA, USA

Takata recall. In May 2016 I received a recall notice from Lexus that my airbags must be replaced. It is now over one year and I am still attempting to have this item replaced.

- Belle Isle, FL, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with Lexus of palm beach (5700 okeechobee blvd, West palm beach, fl 33417) who stated that parts were not available, and that the contact would be notified by mail once parts became available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lakeworth, FL, USA

The contact owns a 2011 Lexus ES350. The contact received a recall notification for NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Jupiter, FL, USA

Takata recall. Ln April 2011 we bought a 2011 Lexus E350 from, pohanka Lexus in chantilly (13909 lee jackson memorial hwy, chantilly, va 20151, pohankalexuschantilly.com, (703) 968-9100). In September 2016 we received a E letter informing us of a dangerous condition requiring a recall and immediate repairs. The condition was that the passenger side air bag could explode during deployment and cause serious injury or death to vehicle occupants. Since then, we have called pohanka Lexus numerous time and all we get is the classic runaround that they are "working the problem." That is not good enough. They should either fix this dangerous condition or give us a replacement vehicle of similar year, model and condition. The dealer has not repaired the vehicle.

- Vienna, VA, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fullerton, CA, USA

No action taken on the part of Lexus regarding recall for unsafe airbags. Recall was issued in may of 2016; it's been one year.

- Palm Springs, CA, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Crozet, VA, USA

The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jim falk Lexus (located at 9230 wilshire blvd, beverly hills, ca 90212) was contacted and stated that they did not know when the repair parts would arrive. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Studio, CA, USA

Takata recall. When do they propose to do something since it has been over a year since I received the notice. It is nice that they say don't drive with an occupant in the front passenger seat. However, not everyone has the luxury of doing this. Maybe Lexus executives have multiple vehicles so they do not have to have passengers ride with them. If that is their solution, the CEO of Lexus can lend me one of his cars until they get around to fixing mine.

- Bluffton, SC, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not notified. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- Greensborro, NC, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (Lexus of nashville downtown, 2010 rosa L parks blvd, nashville, tn 37228) confirmed that the parts were not available for the recall remedy. The manufacturer did not know when the parts would arrive. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pegram, TN, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and provided a loaner vehicle. The contact did not speak to a dealer. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fort Myers Beach, FL, USA

I was informed of this recall back in December 2016 and it now June 2017 and I still don't have my car fixed.

- Bixby, OK, USA

Takata recall the NHTSA recall no. 16V-340. Dealer, henessey Lexus, located on satellite blvd., duluth Georgia, committed to February 2017 airbag replacement and did not follow through. They have now moved the timeline to October 2017 at the earliest which is completely unacceptable and they offered no alternative. Please advise what action can be taken to ensure the airbag replacement is completed asap as we are very concerned about the ongoing safety issue. Thanks you, [xxx] [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Suwanee, GA, USA

Takata inflators no remedy one year later!!!

- Marietta, GA, USA

Takata recall I received a recall notice June 9, 2016. On October 3, 2016 I spoke with laurie who alleged that I was in zone a which would be among the first to be repaired (anticipated date of repair the first of the year). I called back on 1-11-17 and spoke with joel. The dealership had not rec'd the parts, they have not heard from takata. In the interim I have been asked that no one sit on the passenger side until the issue is resolved. I should continue paying for a luxury vehicle that they have asked no one sit in. It is my belief that neither Lexus or takata intend on remedying this defect. I am outraged that in almost a year absolutely nothing has been done. Yet, Lexus still expects payment. And, to add insult to injury they have put, in writing, that the vehicle is not safe. In writing: High temperatures and humidity (state of Georgia) cause the issue to worsen. Does the NHTSA deem this appropriate?

- Stockbridge, GA, USA

Takata recall. The contact owns a 2011 Lexus ES350. The contact stated that NHTSA campaign number: 16V340000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in March of 2016. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 07/13/17 updated 08/11/2017

- Houston, TX, USA

The contact owns a 2011 Lexus ES350. The contact received notification of NHTSA campaign number: 16V340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- North Las Vegas, NV, USA