This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2016 Kia Soul. While driving approximately 40 mph, the vehicle made a strange noise. The contact stopped the vehicle, added two quarts of oil, and continued to drive. Suddenly, a loud pop sound was heard. The contact and three passengers exited the vehicle and saw flames coming from the engine area. There was no warning indicator illuminated. The fire department was called to the scene and extinguished the fire. Both police and fire reports were filed. The vehicle was totaled and towed to a tow yard. There were no injuries. The dealer and manufacturer were not made aware of the failure. The cause of the failure was not determined. The failure mileage was approximately 40,000.
The contact owns a 2016 Kia Soul. The vehicle was serviced for NHTSA campaign number: 19V120000 (engine, engine and engine cooling) at summit place Kia (located at 4200 interpark dr, auburn hills, mi 48326, (248) 682-6002) in April of 2019. While driving 65 mph, the vehicle lost power. There were no warning indicators illuminated. The contact was able to park the vehicle on the side of the road. The vehicle was towed to ed voyles Kia (located at 2145 cobb pkwy SE, smyrna, ga 30080, (770) 952-2621) where it was diagnosed with engine failure. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 76,472.
I was driving my vehicle on the interstate (I-90 wb) on 10/11/2019 at approx 70 mph. My engine started to lose power then I saw smoke coming from under my hood. I immediately pulled off the interstate and checked under the hood. My engine was on fire and eventually, the vehicle went into flames. The car was destroyed by the fire.
Damaged engine due to oil system issue. Dealership serviced ever since purchase. During the first mile of the last drive a engine noise began. The vehicle was immediately stopped and engine shut off. Upon further inspection, the oil showed low and it is believed that the engine spun a bearing. Car does not have any leaks, no burning oil out of the exhaust.the vehicle is within oil change factory recommendation and only 65 thousand miles on motor. Vehicle speed was 25 mph on a city street.
3/19/2019 vehicle was taken in for loss of power, was told catalytic convertor needed replacing, it was replaced and vehicle was fixed 8/5/2019 vehicle was taken in for loss of power and shifting, was told catalytic convertor needed replacing. There are recalls on 1.6 engine but not 2.0 engine, as I was told, so 4.5 months later I an having to replace the convertor again. Spoke w/Kia seems to be a run around, keep telling me it take 2 - 3 bus days, as of this its been 6 days
On 8/4/19 I was heading to work when my car decided not to go anymore. I was at an intersection making a left turn when all of a sudden my car did not want to accelerate. I could not get passed 3000 rpms. Felt the engine rev up but would only go 30 mph. At first I thought it was me, because the whole ride everything was smooth sailing and then this happend out of nowhere. So I gave it a little more gas and could feel the engine struggling. I came to the next red light and when I started to give gas it just jerked and I rolled into the nearest gas station. Immediately shut the car off and checked the oil. Because as I accelerated at the next light once green the oil light came on and kept blinking. I just changed it two months ago! there was no smoke or burning smell. No oil under car or any other fluid. I had to have car towed home, late to work because I got a ride in. Called the dealership and they wanted to charge me 6 to 8 thousand for a new engine once diagnosed. My car is out of warranty. There are 79,000 miles on it. I have been reading articles about the same thing happening to me. There is a recall for the exact same issues but for a 1.6L. Mine is a 2.0. why isn't the manufacturer taking any initiative to look into my size engine when I'm having the same problems. I dont have 6 to 8 thousand for this. Please investigate. Please tell me I have some sort of chance of getting anything fixed at the dealership.
The contact owns a 2016 Kia Soul. The contact stated that the vehicle was burning an excessive amount of oil. The contact checked the oil and noticed that the dipstick was dry; however, the oil was dark after it was changed. In addition, the check engine indicator was illuminated. The vehicle was taken to matthews auto group (3721 vestal rd D, vestal, NY 13850, (607) 584-5354) where an oil consumption test was performed. It was determined that the vehicle was consuming an excessive amount of oil, but there were no visible leaks. The dealer stated that the engine needed to be replaced. The manufacturer was not contacted. The contact stated that the failure was similar to NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The failure mileage was 116,000.
The Kia Soul 1.6 engine has been recalled due to oil consumption related to excessive catalytic converter heat. I submit to you that the investigation needs to be expanded to include the 2.0 engine. I believe specifically related to the special edition cars that have the larger sized wheels standard wheel is 16" these come with 18" and I believe that these vehicles are subject to the same issue as the 1.6 due to the engine working harder to provide power to run the 18" wheels. I have so far suffered extreme oil loss on 4 occasions. They have done oil consumption tests and required me to bring my vehicle in at my inconvenience a great number of times. With one time having th oil down by 1 quart. But outside of this I have had it go down on me outside of these tests on those 4 occasions so that the dip stick barely had oil on it and my engine was tapping. Only once did the check engine light come on and stay on and another time I happened to see it blink once. This extreme oil loss on these special edition 2.0 vehicles will lead to the same issues as experienced on the 1.6 engine. And so far as I am concerned I am now paying monthly payments on a vehicle that must have internal damage as a result of this manufacturing error. Please consider further review of these vehicles as they relate to the 2.0 engine and special editions with larger wheels. If you would like I do have a video of the oil level on my dipstick from this past Saturday that I can also send. Please believe me this is a recurring dangerous situation that is being overlooked> I have a 2010 Kia Soul which does nto have the new technology and ive had no issues with that car and it has about 150K miles. I also run a Scion xb that I have maintained and it has over 220K miles. My cars are cared for and ive never seen anything like this before
The contact owns a 2016 Kia Soul. While starting the vehicle, the check engine warning indicator illuminated and there was an abnormal noise coming from the engine. The contact checked the oil and noticed an oil leak. In addition, fumes entered the cabin of the vehicle. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
The contact owns a 2016 Kia Soul. While driving approximately 30 mph, a knocking sound emerged from the engine compartment and the vehicle stalled. The vehicle was towed to an independent mechanic who determined that the engine failed and needed replacement. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The dealer was not contacted. The approximate failure mileage was 64,000.
(mn) engine threw a rod at 80,000 miles. I was told by a mechanic who performed a diagnostic reading that the knock sensor (po...26) was faulted and that there was a recall for an engine issue, therefore I should look into it to see if this vehicle was included. Upon reading articles and complaints the exact issue that happened with my 2016 Kia Soul is what is described, however, my VIN # does not seem to fall within the production of this but I don't think this is accurate, the issue definitely seems relative.
Driving home normally, engine knock loudly, lost of power, barley made it home. Oil light came on in when I was checking engine. No oil, just had a oil change month ago. No leakage, no smoke from tail pike. Oil pressure light never came on until it's out. I read 10 post that is the same as what happen to me.
My vehicle stalled, cut out while I was driving in traffic, and died. It was diagnosed with am issue with the engine. All maintenance for the vehicle were being properly maintained ap rhere should not have had any issues. There was a defect in the engine.
My 2016 Kia Soul is under a recall due to burning oil that wrecked the candle at a converter in has the potential of throwing a rod. I threw a rod and took it to the dealership in the dealership is trying to say it's like a mint maintenance not the actual problem of the burning oil which is a cause for lawsuits towards Kia. The dealership and Kia are refusing to fix the car even knowing it is under a recall and what happened to my car is part of the recall. I have talked to the dealership in I have talked to people at the kis at customer care and they are refusing to fix it.
The contact owns a 2016 Kia Soul. While driving into an intersection, the vehicle stalled. The vehicle was towed to dutch miller Kia (7725 South blvd, charlotte, nc) where it was diagnosed that the engine was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was 51,188.
The contact owns a 2016 Kia Soul. While driving 30 mph, the vehicle stalled and lost power in the middle of the road. The vehicle would not restart and was towed to bob bell Kia (7900 eastern ave, baltimore, md 21224, (410) 766-3600), but was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling), although the failure was similar. The manufacturer was not made aware of the failure. The failure mileage was 59,500. The vehicle overheated, stalled in the street and would not restart. The oil leaked out of the vehicle. I had the vehicle 7900 eastern ave. Baltimore, md 21224. I was called on 17-Jun-2019 and I told that I had to pay $139 before they would look at it. On 18-June-2019, I was told that my engine had no oil in it. I was no longer under warranty and I had to pay $8, $373.47 for a new engine.
Driving vehicle approximately 35-45 miles per hour on city street - load noise under engine, it started knocking, loss of power, large puddle of oil under vehicle. Had to be towed home. Prior to failure - no lights/warnings Kia Soul + with 2.0 engine found following information for the 1.6 L engine - I suspect it is occurring on the 2.0L engines also NHTSA recall #140711 NHTSA compaign #19V120000 mfg compaign #SC176 removed oil pan and found piston closest to the passenger side tire destroyed and in oil pan. Rod punctured front and rear of block. Vehicle has 88,439 miles 2nd owner so 100,000 mile warranty not applicable I have to fix the vehicle now - cannot wait for solution on this - curious if the above listed recall is modified to include 2.0 engines, what is the possibility of the costs being covered?
On 6-10-19 the 2.0L engine failed in my 2016 Kia Soul+ with less than 40,000 miles. The dealership determined this was due to a "manufacturer defect" and will be "repaired under warranty." The service department at the Kia dealership stated the cylinders in the block were "out of round." They said it appeared that allow oil to get burned with the exhaust and burn up in the catalytic converter. This caused high amounts of carbon build up in the catalytic converter. I have no time frame as to when my vehicle will be repaired and returned to me.
At first there was a gurgle that started when accelerating. Then the vehicle would stall out when put in drive. Following that, when parked if I turn on and off the A/C the car will accelerate itself, I've only let it reach 4rpm before I shut it off the ignition because it doesn't go down on it's own. I've had it looked at and I was told there was an extreme amount of oil inside my engine and it's just a matter of time till it dies. This problem was recently recalled for engines a year make before mine. But I am having the same issues.
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