This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On May 11, 2018, we purchased a used 2015 Kia Soul for use by our daughter, who was in college in at the time. It came with a manufacturer's warranty, which we were advised expired on April 27, 2020. We purchased an additional extended cna national warranty Corp. Warranty from the dealer, carmax. The car has been regularly maintained, and has been serviced for all recall items that we have been notified of by Kia. On March 1, 2020, our daughter moved to san francisco, and housed the vehicle at our home in petaluma, ca. Due to being sheltered in place during the pandemic, the car sat idle and was not used again until she retrieved it in May. On May 10, 2020, on her way back from petaluma to sf, while traveling South on highway 101 a 'check engine' light went on and she began to experience a loss of power in the vehicle. It would not accelerate past 40 mph, and so she exited the highway and called aaa. The car was towed to our local auto repair shop in petaluma. The cost of the tow was $276. Which was not covered by either aaa or the warranty. An inspection of the vehicle, performed by our mechanic along with the warranty inspector, disclosed that 3 of 4 of the connecting rod bearings had broken and the car was no longer operable. Due to resulting damage to the engine, the entire engine assembly had to be removed and replaced. We received a rebuilt engine per the terms of the extended warranty, not a new engine. The car was in the shop for over a month while the inspection, which needed to be performed with the warranty inspector present, could be arranged and a replacement engine could be found.
I was driving when a puff of smoke came from my engine. My car began to stall and I put the car in park and was about to make a phone call to my wife when two joggers nearby yelled that my car was on fire. I left the vehicle and ran across the street. The tow joggers had called 911. They told me that my car fire was started underneath my vehicle.
There was a recall, took it to a local dealer in rocky mount nc. Was told it needed catalytic converter replaced. Kia had it fixed. About two months later check engine light began flashing and car would not accelerate pass 60. Again I took it to the dealership in rocky mount nc. Was told they didn't know what the codes were, and that they could reset the computer. After doing so I relocated to high point nc and upon arrival, it began to do the same. My car has now been at the dealership here in high point over a month. They just called stating my engine was blown. That it would cost $3633.94 for an engine. Kia would pay half. Labor would be 2399 and that's all on me. I still owe 8 grand and don't have that kind of money. Thoughts?
The contact owned a 2015 Kia Soul. The contact stated while driving a puff of smoke was seen coming from the hood as it started to stall. The contact stated that no warning lights were illuminated. The contact stated that a jogger alerted him of flames coming from underneath the vehicle. The fire department was called and extinguished the fire. A fire department report was filed. The contact was the only person in the vehicle. No injuries were sustained. The contact stated the vehicle was towed to a towing lot and deemed a total loss. The vehicle was included in NHTSA campaign number: 19V120000 (engine, engine and engine cooling). The failure mileage was approximately 130,000.
The contact owns a 2015 Kia Soul. The contact stated that while driving at 35 mph, the vehicle loss motive power and jerked with the oil pressure and battery warning lights illuminated. The contact coasted to the shoulder of the roadway and restarted the vehicle however, the vehicle failed to operate as designed. Kings Kia (9600 kings auto mall rd, cincinnati, oh 45249, (888) 460-0461) was contacted and made aware of the failure. The vehicle was taken to be diagnosed nor repaired. The manufacturer was not contacted nor made aware of the failure. The failure mileage was approximately 100,000.
- Cincinnati, OH, USA
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The contact owns a 2015 Kia Soul. The contact stated that several warning lights were illuminated indicating a misfire on several engine cylinders. The vehicle was taken to healey Kia (114 NY-17K, newburgh, NY 12550, (845) 565-7033) where three out of four coil packs were replaced. The contact was informed that cylinder #4 showed low compression. The contact was also informed that the engine needed to be replaced due to the result from the compression test. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.
Car burns oil excessively. Has started making bad engine noises. Visited a Kia dealership mechanic. Was advised that the engine requires replacement due to damage. Noise is when in motion. Standard driving.
The contact owns a 2015 Kia Soul. The contact stated while driving at a slow speed, the vehicle had ceased without warning. The contact depressed the accelerator however the vehicle failed to respond. The vehicle was taken to an unknown dealer however a diagnosis was not performed. An independent mechanic diagnosed the failure to replace the catalytic converter. The vehicle was not repaired. The manufacturer was made aware and referred the contact to NHTSA. The failure mileage was 145,000. The contact referred the failure to NHTSA campaign number: 19V120000 (engine, engine and engine cooling) however, the VIN was not included. Invalid VIN.
Had been driving on the highway for about 90 minutes/90 miles when we were coming to the summit of stevens pass on hwy 20 East-bound. The car suddenly started running rough so we pulled to the shoulder just in time for the engine to stall and all dash lights to come on. Tried to restart the engine when a puff of smoke erupted from the engine compartment and a bystander alerted us to visible flames. Thankfully, a passer by had an extinguisher and was able to put out the fire almost immediately.
The contact owns a 2015 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact restarted the vehicle and pulled off the roadway. The contact stated that the vehicle consumed and excessive amount of engine oil. The vehicle was taken to an independent mechanic to be diagnosed. The contact was notified of a failure on cylinder number 3. the vehicle was not repaired. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was approximately 125,600.
Engine is using excessive amounts of oil and there are no apparent leaks. A seized engine on the interstate can lead to an accident. I see multiple reports of this problem with this engine and nothing is being done to correct this safety issue.
I had an oil change done March 8,2020. May 9th,2020 I hear a ticking. I checked my oil, there was none. I have no oil leaks., I added oil, drove about a mile, the ticking got louder and then my engine shut off. I had it towed home. I have no idea why there's no oil and no leaks. I was driving about 30 mph when it stalled. No smoke, nothing. My indicators for low oil or check engine never came on. They still aren't on.
I was driving home on the highway at full speed (65 mph) when all of a sudden my 2015 Kia Soul + stalled and the check engine light started to flash and then smoke started pouring out.... I lost all power but made it to the break down lane and turned the car off. The car started to fill up with smoke and I saw flames coming out from under the hood so I tried to get as much stuff out of my car as I could before the flames got too big and before I knew it the whole car was fully engulfed by fire.
Vehicle just hit 80K. Low oil light came on @ 2500 miles. Checked and 2 qts disappeared. Filled back up with 2 qts and a month later, check oil light came back on and was again, 2 qts low. Filled back up and immediately the low oil light started flickering again. Replaced the oil pressure sensor and that fixed the flickering light but am still losing oil. No leaks or smoking. This is ridiculous.
Car lost power and wouldn't start. I had it towed to the dealer to find out it had piston failure. Upon doing more research I found out this is a common problem for the Kia Soul. I got my car though car max and the warranty company refused to fix it as I could only provide one years worth of oil change receipts. I am suck paying for a car that wont run Kia is aware of the issue and will do nothing to help.
I was driving down chuckanut drive. Windy road, I came to a corner going 15 mph then it felt like the engine turned off. So I pullled over to see. When I stopped the engine was still on so I put it in park turned the car off and opened hood checked oil everything seemed fine start driving again I noticed it was very touchy on gas pedal you couldn't really accelerate. I get like 2 miles down the accelerator stopped then it just had the worst noise coming from engine and the dash light said oil was blinking ! I couldn't go any further! I sat there for a couple hours finally got a hold of cab company that brought me oil I put it in and still the worst sounding noise coming from engine. My friend came and got me and my car is still on chuckanut! as we speak I'm trying to figure out what to do next chuckanut is on highway 11 in wshington state the car was in motion and now is parked on pullout on chuckanut drive
Loss of power, needs oil every 1K miles. Catalytic through the muffler clogged and had to be replaced. Everything stated in the SC176 recall for the 1.7L engine is exactly the same on the 2.0 been getting worse and worse wont last another year.
The contact owns a 2015 Kia Soul. The contact stated that while driving at 25 mph, there was an abnormal sound coming from the engine of the vehicle with the check engine and oil warning lights illuminated. The vehicle loss motive power. The contact coasted to the shoulder of the roadway. The contact was unable to restart the vehicle. The vehicle was towed to community Kia of bloomington (2200 S walnut St, bloomington, in 47401) to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was then informed that the warranty on the vehicle was expired. The failure mileage was approximately 69,149.
High exhaust gas temperatures led to damage to the catalytic converter, allowing engine oil to escape damaging valve gasket, spark plugs, ignition coils and head gasket. Also 2 valves were bent.this damage occurred while driving on the I-95 expressway in jacksonville, fl. Vehicle went into limp mode while going 55 miles per hour. It had to be towed to a local repair shop.
A D V E R T I S E M E N T S
- Petaluma, CA, USA