This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Contract 100K miles/10 years. Current mileage 92388. Still within warranty contract. While driving, 12/6/2020, my car stopped running after a brief warning on the dash. Check engine and oil light came on. Within a few minutes, I heard a noise, and the engine shut down. There were no oil leaks or any fluids under the car. I towed the car home. I towed to ray brandt Kia in harvey la 12/7/20. A month later, I was told the engine failed. By 1/4/21, I was asked for permission to tear down the engine for inspection. 1/8/21 brian murray, svc mgr. Said valve cover to be removed for inspection. Fidelity warranty/ray brandt Kia approved repairs re: RO101874. Per vicky, the inspector directed the timing belt replacement. On 1/13/21, test runs done to see if it fixed the problem but no compression. No action taken on recall 20V750. Per vicky, ray brandt recommended replacing the engine. Used engine found for replacement with approx. 42K miles. Per vicky at ray brandt svc dept. I received recall letter dated 1/25/21 by mail. Called vicky about recall. She confirmed it on her computer. Ray brandt called days later to say fidelity denied my claim. They stopped all repairs. Told I had to call fidelity for documentation. Called but no response. After sending a certified letter 3/9 to legal. Nancy beausejour called. She sent a reply dated 4/7. first two inspections reveal oil and other fluids are good and no sludge in the engine. This was prior to two more inspections with different conclusions. Final inspection show engine warped. Due to ignoring the recall, no action on service department recommendations and test runs without repairs, the engine warped. Before this failure, I had no engine overheating. Since 4/22/21, after 5 calls to Kia consumer assistance ctr.,called. May 12, 2021
Was driving the vehicle everything was normal all of a sudden the it began to smell like it was overheating. Then car started to lose power an stalled out. I pulled over let it set for a good 30 mins. I checked all the fluids everything was great. So I started the vehicle which was hesitant began driving did great for about 15 mins. And the same smell plus some other sounds crazy but egg smell occurred and I pulled over about 4 mins after I began to notice it was running strange. The check engine light came on an now this vehicle misses and does not run correctly. I check the fluids and tires every Monday and Thursday. I went to have the codes for the check engine light that came on after the incident happened. It gave me several issues that wasnt there at all before whatever happened happened.
I had my car into the dealer for unknown oil loss, the car was not burning it or leaking. I was informed by the dealer that it was an issue but there are no recalls on it. They took the engine apart and took pictures to submit to Kia for advice. Kia refused to authorize them to fix the engine. On my way home on the highway with the car the engine started knocking when accelerating, the car lost power and the engine light came on. The car has about 111000 miles and it's been sitting for 2 years now because it needs the engine and catalytic converted replaced. I had to buy another car to drive. I have periodically called car to see if they were going to do a recall on the 2.0 engine like they did for the 1.6 because the 2.0 was doing the exact same thing. It been 2 years and finally I got a recall letter that they now have the recall. I had my car towed to suntrup Kia to get a new engine. I was told that the Kia computers had been hacked and they could not get approval to fix the engine. They hoped it would be up next week. Next week came and they called and said they fixed the recalls. I asked if they replaced the engine and catalytic converter that quick. They said no my car did not fail some test they did. I called Kia to get the issue resolved and they also told me they could not help me because there computer's were down and had no eta on when they would be back up. Now I have to pay to have my car towed home again. Suntrup Kia recommend me not to drive it.
Checked my oil and the dipstick was showing no oil at all, 2 quarts had been added 2 weeks prior. No sign of an oil leak anywhere. 2 days later I started the vehicle and it was idling very hard then died, I waited then started it back up. The engine light came on but it didnt die again. It has since continued to run very rough. This started at about 90,000, oil consumption is ridiculous. There is definitely a problem here, so many people are making complaints as well!!
- Brooksville, KY, USA
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At 88K miles car begins to drive sluggish causing a acceleration issue. You can also hear a whistling sound from the engine with a faint knocking sound. Took the vehicle in for inspection and it was said to be the catalytic converter and or transmission. Both were changed and vehicle is still driving sluggish.
The contact owns a 2015 Kia Soul. The contact stated that the vehicle stalled on two separate occasion while driving 35 mph. The contact also stated that while at a stop light and attempting to proceed while making a left turn, the vehicle failed to accelerate. The contact stated that she waited ten minute to restart the vehicle and was able to drive normally. The contact also stated that on another occasion when the vehicle was in the driveway, the vehicle was shaking and making a knocking sound. The contact stated that when she released the brakes, the noise would stop but when the vehicle stationary, the sound recurred. The contact stated that recently the check engine warning light illuminated twice. The vehicle was towed to berwyn Kia (7050 ogden ave, berwyn, il 60402) where the repair of an unknown recall was completed. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 123,947.
My vehicle has been having issues with the engine for months now. I have had to have parts replaced that clearly are related to the engine, can not drive it after having it towed to the Kia dealership. They corrected two recalls, but did not check for problems with my engine. They did a dx test however did not drive it to clearly see it still has same issues as when I brought it in, but worse than before now. My vehicle is part of the campaign 20V750 with code SC200. My vehicle is also burning oil, two times I was told by a mechanic that they are sure it has to do with engine issues. I called them back and addressed my concerns after leaving with it the same problems as before and was treated as if I was making up the issues I am having with the vehicle. Due to I am the 2nd owner they did not want to use my warranty I have on the engine to repair or even check into the engine for problems. Now I am having to wait until the manager comes back to work in two days to get a resolution, I can not afford to keep paying for tow charges for the 2nd time.
Car while be delayed in shifting gears and then all the sudden accelerate too fast and jerks the car, oil keeps running really low after putting oil in but no visible leaks. Engine light continues to come on reading code is P0420 stating problems with catalytic converter. Recalls are in place for this year make and model for catalytic converter but my VIN number isn't showing up even though I'm having the exact problems as described in recall!!
When at complete stop idling is very rough and engine will cut off. When accelerating from a complete stop shifting is very delayed and hard, once gear shifts then it accelerates too fast at once. When makes a left turn from stop light check engine light came on and code was P0420 about catalytic converter.
Vehicle out of nowhere while driving on expressway started to decelerate I immediately pulled over safely and noticed the lights on my dashboard were illuminated check engine light and engine oil light. I took vehicle to havoline oil express and they checked my codes changed spark plugs and ignition coils but car still sputters and power is low lights are dim I have it now at a Kia dealership because I believe it to be the engine or something in the powertrain. Nothing like this has ever happened to the vehicle since I've purchased it.
In 2017 while going straight on highway uphill, my vehicle suddenly started loud pinging and lost power while driving, no warning lights. I pulled over and stopped, Kia towed to dealership. Said no oil in engine and engine failed. This was serviced by same dealership 2 weeks prior. Kia replaced that engine. 2019 car in being serviced and after I was told same seal is bad again and was replaced. 2020 car in being serviced and was told same seal was bad a third time. Afraid to drive car when not lubricated due to fire issue with Souls.
2015 Kia Soul + has just been checked by our dealership service department for not accelerating and shifting properly. Dealer performed transmission service at 106,768 miles on June 30, 2020, and this did not clear the issues, 2nd service inspectrion on July 1, 2020 resulted in service department saying the issues are with a plugged catalytic converter, which has been a potential contributor to the ongoing NHTSA investigation of all Kia Soul models with the 2.0L nu engine. We also noted excessive oil consumption to the service department on multiple occasions, but they have declined starting an oil consumption test. Neither the dealer nor extended warranty company will cover repairs, and allowed us to leave the dealership with the vehicle in potentially unsafe condition, with no remedy other than us paying for parts and labor to replace the catalytic converter. I want to have my complaint added to the ongoing investigation, and can provide and encourage other Kia Soul owners to also add their similar issues, M which are well documented on line in forums and social media.
Car was in motion going down street then engine stopped froze shut off while driving through middle of intersection. Tried to restart car once it started again engine began a loud grinding noise like pistons were ready to explode. I drove home with the engine make the loud grinding noise and stalling creating unsafe driving condition. I see that there is a 2015 Kia Soul recall for gdi engines but the Kia headquarters are saying there is no recall. The car is at the Kia service center now and the first thing they said is that we may need a new engine. I feel that this is a very unsafe in this car and I am afraid of known Kia Soul engine defects could put my life in danger while driving.
Car burns oil excessively. Has started making bad engine noises. Visited a Kia dealership mechanic. Was advised that the engine requires replacement due to damage. Noise is when in motion. Standard driving.
Had been driving on the highway for about 90 minutes/90 miles when we were coming to the summit of stevens pass on hwy 20 East-bound. The car suddenly started running rough so we pulled to the shoulder just in time for the engine to stall and all dash lights to come on. Tried to restart the engine when a puff of smoke erupted from the engine compartment and a bystander alerted us to visible flames. Thankfully, a passer by had an extinguisher and was able to put out the fire almost immediately.
The car is not accelerating properly and not changing gears correctly and automatically. The check engine light is on and is running several codes. It may be the catalytic converters. I was driving on the highway and my car started putting and no accelerating past 60mph. It makes this loud clicking noise when I try and go faster and also it sounds really loud like a lawn mower.
2015 Kia Soul. Consumer writes seeking partial reimbursement for vehicle repairs. The consumer stated the battery was replaced, but the failure recurred. The throttle body was cleaned and the adaptives were reset. The vehicle was repaired.
It has been troubled for couple of years. Main issue is when I start engine RPM hit over 3,000 and engine check light on. Very first time bring the car dealer ship, they just reset ECU but same symptom over again dealer ship changed ECU. During a year it was okay but recently same problem come up again
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- New Orleans, LA, USA