This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving, the ABS system turns on but the light on the dash doesn't turn on. The brake pedal is solid with the ground glass feeling while braking. The ABS doesn't disengage when I take my foot off the brake. My vehicle doesn't stop or slow down. I went through an intersection and red light because I was unable to stop. This has happened three times while I have driven the vehicle. I have since learned to shift into neutral to slow the vehicle but each time it has happened, the brake pedal is solid-firm with no slowing. No errors or lights turn on to indicate the ABS is engaged. When I took the car to the Longmont CO dealership, they couldn't reproduce the problem and told me I had air in the brake line. An independent mechanic was able to reproduce this while driving my car. When the vehicle is plugged into the computer diagnostic tool, it doesn't show a problem because the computer disengages the ABS system. The mechanic replaced the ABS sensor and was unable to reproduce the issue again. I picked up my vehicle and drove it several times without incident then going downhill it happened again. I shifted into neutral and was able to stop my vehicle before hitting another car. First time this happened was 12/25/23 most recently it happened 1/14/24.
While driving the brake warning light came on and immediately lost all braking. My safety and the safety of other vehicles around me were put at risk. Vehicle was towed to a repair facility and upon inspection the brake master cylinder was leaking and had leaked into the brake booster. Brake master cylinder and brake booster had to be replaced.
I was driving the speed limit of 60 mph and all of a sudden it sputtered and hesitated; stalling out while attempting to accelerate going lower speed. My vehicle luckily got a parking spot at an automotive repair shop. No warning signal illuminated during my driving incident. The next morning the engine wouldn't start, but eventually they get it to start. They got the "Check Engine Message Center Warning" showing during Road Test. The automotive repair shop did a diagnostic test on it saying that the technician diagnosed the problems to a bad fuel injector fouling out the spark plug #4 cylinder recommending to replace all 4 fuel injectors and spark plugs, my transmission has no dipstick, OE Factory Maintenance due and is required, tires were getting weather cracked and recommending tires soon, technician noted that the car had some oil leaks and needed to be diagnosed further, cabin air filter missing and need to install a new filter; recommend cabin filter replacement service: includes anti-bacterial duct service, Tune Up Items: Fuel induction service recommending tune up labor 3-part fuel induction system service to where tune up is due/overdue by mileage if not already done so, Engine Oil was Over Filled Dark/Contaminated with Fuel in Oil and recommended oil change after changing Fuel Injectors and Plugs (BUT, I had my oil changed about a week before all of this occurred), Air Filter: OE Maintenance Interval Dirty and recommended installing new engine air filter, Brake Fluid: OEM recommended service interval/Brake Fluid Exchange service recommended due by mileage if not already done so. I purchased this vehicle December 10, 2022 and then this all occurred after just 4 month of purchasing this vehicle. It took 3 weeks to fix this vehicle. I had this fixed and still I have to wonder how safe is it really? I'm concerned so much so that I plan on taking this vehicle to a Kia Dealership appointment tomorrow June 17, 2023 to have a Multi-Point Inspection.
The contact owns a 2014 Kia Soul. The contact stated while driving 30-40 MPH and depressing the brake pedal, the vehicle accelerated unintendedly. The contact immediately shifted into neutral (N). There was no warning light illuminated. The contact then shifted into drive (D) and the vehicle responded as needed. The contact stated that the failure had been reoccurring intermittently. The vehicle was taken to the dealer several times. The dealer diagnosed that no issues were found; however, the failure persisted. The vehicle was taken back to the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.
- Pacific Palisades, CA, USA
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Friday January 20th, 2023 while on the freeway my 2014 Kia Soul with less than 75,000 miles spontaneously caught on fire. While merging over to the side of the road the breaks and throttle were inoperable. I was very fortunate that I did not suffer any injuries though it was a very close call. My safety was put at risk as I was unable to maneuver the car over to the side of the road while maintaining the flow of traffic due to the accelerator failure. Once near the shoulder of the road I was unable to stop the car due to the breaks failure which increased the amount of time I was exposed to the burning car and smoke. The problem has not been reproduced or inspected by the dealer, police, and insurance. There were no warning light before or after the fire was identified. The car was professionally maintained and was in great condition prior to this event.
On or about 10/11/22 while driving I completely lost control of the vehicle suddenly. I was unable to break or use my steering wheel. The vehicle rolled over twice and the front airbags failed to deploy.
When braking, the car tends to push forward resulting in a hard brake. I-??m unable to use Apps like -??DRIVEWISE -??. It records as a -?? HARD BRAKE -??, I have to start braking way in advance to prevent such incident. This happens all the time.
The contact owns a 2014 Kia Soul. The contact stated while driving approximately 40 MPH, the vehicle lost braking functionality, and the brake pedal depressed to the floorboard. Additionally, there was an abnormal sound coming from the dashboard. There were no warning lights illuminated. The vehicle was taken to the local dealer however, a cause for the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 95,000.
Since first oil change done with delray Florida Kia I complauof kicking sounds in engine loss of power oil burning smells occasionally. I was told each time they put on computer N nothing wrong. I bought new at 11/2014 now oil lights engine lights flashing on irrationally car consuming oil no leaks just eating iol now 2-3 qts in 2 months knocking getting louder but quiets some after oil change but loss of power and knocking persists. Oil is scary how much it's consumes I have been complains of this issue for first oil change. Was told by dealer no need to change oil more than 2X per year but I still do regularly 3-4,000 or 3 months. I feel damage has been done to car and I am seeking new engine replacement. Dealers never did identify issue said no codes going off. But I noticed it from beginning. Once this year oil was changed I took to get oil done and they said oil was almost empty. I never got oil light. Then nor engine light. The engine light when on the day I took in for oil change. They said the engine could have ceased. I strongly feel I have kept up w maintenance but I feel I got a bad car from the start only to be dismissed each time I complained to dealer. Also there seems to be an electrical issue blows light bulbs constantly and had motor in window replace w stater under warranty most driving is local but many hwy
Intermittent loss of brakes (no pressure, straight to the floor, pumping does not help), extremely difficult to replicate on command. After loss of brakes in a parking lot, then at an intersection, replaced all rotors/pads, master cylinder and no leaks or other warning signs. Given issue with replication, never received a diagnostic code after 4 weeks of trying. Replaced ABS system, as only option left to fix a braking issue, and issue appears to be resolved. Kia has had problems with ABS modules but only recalled for certain vehicles with fire hazard. Spent thousands of dollars trying to resolve this issue and could not drive due to safety hazard for over 1 month while trying to figure out the problem.
I was driving. I came to a red light. The light turned green. The car in front of me went. I pushed on gas. The person N front of me hit brakes. I hit my brakes, felt a huge jolt. Car accelerated and was not braking. I slammed into the back of vehicle. I was wearing a seltbelt, but my knees slammed into dashboard. Air bags did not go off which everyone was surprised by this. I ended at hospital with a concussion, injuries to my knees, right ankle..etc my 2014 Kia Soul has been determined to be totalled. I have contacted you previously stating my vehicle had issues that were a safety hazard. I was told to keep checking for my VIN to get added to a recall list. Now this has happened. I was admitted to hospital as well.
The contact owns a 2014 Kia Soul. While driving various speeds, the vehicle hesitated to accelerate, stalled, and a burning odor was noticed from the engine. Also, the check engine indicator illuminated and the brake pedal traveled to the floorboard while attempting to stop. The vehicle was taken to an unknown dealer who was unable to determine the cause of the failures. The brakes were replaced, but the failures continued and eventually the engine would no longer start. The cause of the engine failure was not determined. The manufacturer was notified of the failures and provided case number: 13377834. The failure mileage was 20,000. The VIN was unknown.
At 10000mi, this car lost pick- up, then charging outlets failed. By 30000mi, the brakes were mushy and weak, the engine makes noise, steering issues and weird smells started to occur. By 45000mi, the brake light failed, vibration/shaking, hesitation and lurching (on its own), gas millage was cut in half, rmps/idle unusually high, faulty/ failed sensors, fuel gauge failure, heating/blower failure. Dealerships will not look into anything without a "code" tripping, and I was told by their mechanic that Kia corporate will not allow any investigation of issues without a diagnostic code, so my warranty woun't cover the high price of finding the issues. I get in the car, start it up and the noise and rev is not normal. I drive 10 feet and the car starts shaking and making noise. When I tried to turn on the heat, loud noises started under the hood, and the engine would rev, when the car revved, the heat would kick on for 2 sec then fall out again. It now doesn't perform at all. When I accelerate after a stop light, it won't move for several seconds, then putters and goes. I have almost gotten into many accidents because of this.
Engine was burning in the inside had to return to jiffy lube every 3to4 days to cap off oil dip stick was burnt and engine cap had burned up. Kia of elmhurst sold me a car with bad rotary front and rear the brake pedal rubber fell off was driving almost had an accident foot slide off the brake look down and the rubber protector was off took it back to service and but it back on and a week later it fell off again.
The contact owned a 2014 Kia Soul. The contact had the valve cover gasket and seat belt retractor replaced at folsom lake Kia (12751 folsom blvd, folsom, ca 95630). After leaving the dealer, while driving 65 mph, the contact applied the brake pedal and it traveled to the floorboard. The contact was able to avoid a crash due to the failure. In addition, the vehicle caught fire without warning. The vehicle was towed and deemed a total loss. The contact sustained neck strain, headaches, and injured her left knee in the process of exiting the vehicle. Medical attention was required. A police report was filed. The contact called a local dealer, but was referred to the insurance Agency. The manufacturer was notified of the issue and opened case number: 12479808. No further assistance was offered. The failure mileage was unknown.
The contact owns a 2014 Kia Soul. While driving between 15-25 mph, the brake pedal was depressed but failed to stop the vehicle. The contact stated that the brake pedal was very difficult to depress and required extreme pressure. The contact stated that the vehicle also accelerated independently. The vehicle was taken to the dealer to be diagnosed, but the mechanic was unable to duplicate the failure. The failure was intermittent. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000.
I parked my car at the top of my friend's very steep driveway. I never park down it because with the electronic accelerator, I almost got stuck once not being able to give the vehicle a sufficient amount of gas to accelerate up the steep grade. I normally park off the road at the top, but decided to park facing out from the driveway. Even at the top, there is a grade, but it is not ridiculous. I parked in 1st gear (manual) and put the E-brake on. My friend and I were in her walk-out basement for about 10 minutes when we heard what sounded like a door slamming shut. We went to the door and saw my car had rolled down the 200' driveway and in to her deck. The basement door is under the deck. The car was holding the deck up and the deck was keeping the car from continuing over a retaining wall and down a 30' drop. We called 911 because of the structural damage, the car and deck still making noise, not knowing how long it would hold, as well as us being trapped in the basement until it was secured. Once the fire department had the wheels chocked they opened the driver side door to make sure the E-brake was on. They verified that it was, in fact, engaged. This was all put in the police report. There is over $7K damage to the car and $4K to the deck. Kia inspected today and didn't find any deficiency in the E-brake. I had the sinking suspicion that nothing would be found. It may have been a mixture of events that caused the failure, but it still happened and was still a mechanical issue that no one-year old car should have.
Shortly after buying my new 2014 Kia Soul in March 2014, I noticed that acceleration delayed usually from a stop light, stop sign or stop/go traffic and would need to pump gas for car to move then it will take off quick and almost become out of control, also feels as though lose power steering and proper braking. Dealer service could not find any error codes on scan so no fix. After 2nd attempt to look at problem I was told by service manager that if I was driving in eco mode that could be the issue. If Kia knows this why even offer that mode? I also have a problem with the passenger front seat belt that only allows slight movement before it locks tight and does not retract without unlatching completely. Upon inspecting other cars on lot with service manager we found the optima, Soul, sportage all do the same thing on passenger front only allowing extending the seatbelt/or movement about halfway forward before it locks and will not retract. The gas mileage listed on window tag was over-inflated at 27 mpg it seems to average closer to 23-24 mpg. Finally I was in an accident which I rear-ended someone at stoplight and while I felt there should have been plenty of time to stop the brakes did not feel as though they worked at all, the car just kept going, the weather was dry. It was suggested by a brake & tire specialist to go to dealer for full inspection, but I hesitate to return to Kia do to all my other issues that can't be figured out because the diagnostics can never find an error code. I will be taking my car in for a complete tear down by a 3rd party brake specialist for brake/sensor/master cylinder inspection as I don't even feel safe to drive this new car with approx 17,000 miles. I have since opened a case with Kia consumer assistance due to the many ongoing issues.
Cruise control randomly cut off. Then ESC and ABS lights come on and disables anti-lock brakes system and stability control. Best guess faulty brake switch.
A D V E R T I S E M E N T S
- Firestone, CO, USA