honor catalytic converter failure under manufacturer warranty which they refuse to honor after 90 days at the kia service center, and fail to replace the defective part

- Odenville, AL, USA

My 2013 Kia Soul 1.6L is currently displaying a check engine light. My vehicle has very strong smelling exhaust, engine knocking, sluggish acceleration, and reduced fuel mileage. This has been going on for about a year. I have a diagnostic code reader and it returns the error code P0420, which indicates a faulty catalytic converter, which could cause engine damage. There is a recall for the catalytic converter for my year and engine type. I received a letter in the mail regarding this recall. The link to the letter: [XXX] However, when I enter my VIN at the KIA owners portal this recall does not come up. I have contacted my local Kia Dealership (Johnson City KIA) and they act like they have no idea what I am talking about. I have called Kia customer care center and they refused to help, saying that the recalls are "VIN specific". That's ridiculous. If the recall covers my year make and model then the VIN shouldn't mean [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Jonesborough, TN, USA

The contact owns a 2013 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 23V652000 (Service Brakes, Hydraulic) and 19V120000 (Engine, Engine and Engine Cooling); however, the dealer declined to repair the vehicle. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 30 MPH, the vehicle vibrated and then stalled. The contact was unable to restart the vehicle. The vehicle was towed to the residence. The local dealer was contacted, and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 188,028. Parts distribution disconnect.

- Louisburg, NC, USA

The contact owns a 2013 Kia Soul. The contact stated that while accelerating between 2,000 and 3,000 RPM, there was a rattling sound coming from underneath the hood of the vehicle on the driver-??s side of the vehicle. The check engine warning light was illuminated. The contact used an ODB scanner and retrieved DTC code: P020; indicating the catalytic converter failure. The vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was taken to the dealer who had upgraded the catalytic overheating protection engine control unit logic as stated in the remedy but had not replaced the catalytic converter despite DTC code. The dealer stated that the catalytic converter would not be replaced under the recall. The vehicle had not received additional repairs. The manufacturer was made aware of the failure. The failure mileage was 115,000.

- Saint Cloud, FL, USA

The contact's daughter owns a 2013 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the check engine and the low oil pressure warning lights illuminated. The contact's daughter was able to drive to the contact's residence. Additionally, the contact stated that while his daughter was driving 40-50 MPH, the vehicle started shuddering, and there was smoke coming out from underneath the hood. The vehicle stalled. The driver was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine had seized and needed to be rebuilt or replaced. The dealer informed the contact that the vehicle was not covered under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,000.

- Howell, MI, USA

The contact owns a 2013 Kia Soul. The contact stated that after driving the vehicle, thirty minutes later, the vehicle was parked in the driveway unattended and caught fire. There were no warning lights illuminated. The vehicle was burned from the engine to the door panel. There were no reported injuries, air bag deployment, or police report. The fire department extinguished the fire. The contact stated that the failure was due to NHTSA Campaign Number:?23V652000? (Service Brakes, Hydraulic, ). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 150,000.

- Monroe, LA, USA

I cranked car letting it warm up, pulled out of my park onto main road, got approximately 300 yards to the red light, while sitting at the red light the cars idling went aradic, I opened the driver's side door and looked under the car, the catalytic converter was glowing red, solid red, I tried to pull into the store next to the red light, the check engine light came in and the car had no power when I mashed the gas, people behind me helped me push it into the store, after getting home that evening I checked and seen they had a catalytic converter recall on my car stating that the catalytic converter can catch on fire and harm the engine, I took the car to Kia south in Union city they gave us the run around stating that I had to have a new engine I told them the catalytic converter recall states that the catalytic converter will cause fire and engine damage, before even inspecting the car their tech had already made up his mind that's not what killed the engine, then started stating that my car wasn't under the recall I ask him how us that possible when it did the same thing 749.000 kia cars did, then was called a week later tech saying he couldn't do the recall cause he couldn't get the car to crank, but the tech said he did a diagnostics on I asked how if he couldn't get the car to crank, we took a mechanic to Kia with us, to look at the car, after looking at the car, the mechanic told us this is the exact same damage that he has work on because of the catalytic converter, the tech showed us a picture on his phone stating the were metal pieces in the oil, that the car was ran out of oil, upon further inspection of his pictures the tech was caught in a lie, the picture wasn't even a picture of my car, our mechanic told the tech that this falls under the recall and Kia knows it.. Kia and the tech acknowledge my car falls under the recall but said I have more than 150.000 miles on it, so if i want it fixed it would cost $8000 dollar for new engine

- Riverdale, GA, USA

I recently serviced my Kia Soul 2013 in May and March 2024. Completing oil service, air filter replacement and new brakes and rotors. End of June, the car's engine light went on and there was a jump when idle. Took it to Kia Service Center and they reported there is an internal failure in the top assembly with an unknown cause. The car is currently unsafe to drive and needs further diagnosis, which Kia is refusing to complete. I was not notified of the recent recall issue with engire fire safety concern until the end of June 24.

- San Francisco, CA, USA

Gas peddle gets very touchy before incident. RPMs spike to 3-4K, unable to stop car. Brakes do not work. Brakes get very hard and high brake peddle. Have to put the car in neutral, pull over, turn car off, put in park. Let car sit for a few minutes. Start car, something must reset because car is back to normal. My regular mechanic was unable to resolve, therefore took to dealer. $3500 later, the car is currently at the dealer for the 4th time trying to resolve. Very dangerous due to the car acceleration and inability to stop!! Has been happening for approx. 4 years. Started out happening once or twice per year, then increased to 4 times in one day. Did not happen for 5 months after brake booster was replaced in January 2024. Most recent incident 7-3-24

- Portage , MI, USA

The contact owns a 2013 Kia Soul. The contact stated that while the vehicle was serviced for routine maintenance, the independent mechanic became aware of excessive oil consumption. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was not diagnosed since the contact refused to pay for the diagnostic test. The contact was informed that the vehicle was out of warranty and was not under a recall for the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

- Apopka, FL, USA

There is a history of engine failure. The check engine light does not remain on for a diagnostic to be completed. This has been going on for about a year. One day it would run then the next day the engine would fail. It is happening more frequently such as after filling up with gas, waiting at stop lights, reversing, and DURING driving. The vehicle now will not restart when the engine fails. After investigating the failure, I related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). Kia's number for this recall is SC176. The manufacturer was notified of the failure due to the local dealership not replacing the catalytic converter due to being -??out of warranty-??. A case was opened and I am awaiting a response from a caseworker. I have a code in the History: P0172 code, which stands for "Fuel System Too Rich (Bank 1)". What this means in plain language is that there's too much fuel being delivered to combustion chambers on bank 1, or not enough air. Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle. However, that is not what I-??m experiencing rather I am being dismissed and neglected even after the engine failed on the highway going 70mph with a semi-truck behind me nearly running over me. I then had to be towed to the dealership, which was expensive. I have spent thousands of dollars in attempts to repair/remedy this problem to only recently find out that there is a related recall. Kia's number for this recall is SC176. I refuse to drive this car as it is unreliable and unsafe. Also, the recall below has still not been repaired since the Notice was received in 2023. Manufacturer Recall Number: SC284AM NHTSA Recall Number: 23V652 Recall Status:-??Recall Incomplete, remedy not yet available-??

- Pace, FL, USA

The contact owns a 2013 Kia Soul. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact stated that on another occasion, the vehicle started shuddering and jerking and almost stalled. The vehicle was taken to an independent mechanic who diagnosed a misfire and a failure in cylinder #4. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 142,000. VIN tool confirms parts not available.

- Princess Anne, MD, USA

The engine caught on fire. The car cut off while I was driving. It began to smoke and then I saw the flames. My safety was put at risk because I was driving the car. The car is burned from the front bumper to the backseat. The car has not been inspected because of how bad it is burned. There were not any warnings of the failure before it happened.

- Durham, NC, USA

The contact owns a 2013 Kia Soul. The contact stated that the dealer had previously performed an unknown recall repair on the vehicle. The contact stated that after the repair, the vehicle stalled while driving on several occasions. The vehicle was able to restart but failed to exceed 25 MPH while driving. The check engine warning light was illuminated. The vehicle was towed to another dealer, Tameron Kia Westbank (1884 Westbank Expy, Harvey, LA 70058), where it was diagnosed that the engine was blown. The vehicle was not repaired. The vehicle was towed to the residence. The contact became aware that the VIN was included in NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), which she related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 149,000. VIN tool confirms parts not available.

- New Orleans, LA, USA

The contact owns a 2013 Kia Soul. The contact stated that vehicle would hesitate upon depression of brake pedal. There was no warning light illuminated. The vehicle was taken to a dealer but no cause for the failure was found. The contact stated that upon starting the vehicle, the steering wheel seized. Due to the failure, the vehicle was towed to an independent mechanic; however, the vehicle returned to normal operation while in the possession of the independent mechanic and was returned to the contact. Upon return of the vehicle, the contact noticed that the check engine warning light was illuminated. The vehicle was taken back to the independent mechanic where a diagnostic was performed, and the diagnostic test showed a misfire in cylinder #4. The mechanic linked the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The local dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was unknown.

- Cape Girardeau, MO, USA

NHTSA Recall 23V652000 recalled September 2023. Possible engine fire, Kia request we do not park car near buildings or other cars as fire is possible. It is now May 23, 2024 and no further action by KIa. Issue still unresolved. That is ten months and no solution. Vehicle is a 2023 Kia Soul. Can't even sell the car with such a serious recall! Hoping you can light a fire under Kia so they come up with fix to prevent my car from catching fire. Thanks [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Lake Placid, FL, USA

The car stared to lose all power and sputtering. Then the check engine light started coming on then it would go off. This has been going on for about 4 months. One day it would run on then next day not good at all. I changed the plugs and coils and it ran a lil better for about 2 days. Not every time I put it in reverse I started cutting out and now I don't the it can idle at all. It's a 4 cylinder feeling like a beefed up v8 trying to ideal. I looked at my coils and it looked like it had been on fire I have put every bit of money I could to try to fix it. I just had tires put on too. I pay for full coverage and a car payment. I pay aot for this car every month yet I can't drive it. I take care of my father that is terminal and on hospice, plus I'm disabled myself on a fixed income. This car is all I have and it my only car for my father as well. Help pleas

- Colfax, CA, USA

i WAS NOIFIED LAST YEAR SEPTEMBER 2023 OF A DANGEROUS RECALL THAT COULD CATCH THE VEHICLE ON FIRE. NOW. 9 MONTHS LATER KIA HAS NOT PROVIDED ME WITH A REPAIR FOR MY SAFTY.

- Sumner, WA, USA

Recall is still unresolved". This is ridiculous, how long should I be inconveniences?.. I read it's a fuse replacement?. Can't they produce a fuse". Kia shouldn't be allowed to sale any more of their death traps, until they handle these unresolved issues with there existing customers.

- Los Angeles, CA, USA

Check engine light threw a code for catalytic converter overheating. Kas dealer says not to worry unless light is flashing, which it's not. Engines have been known to be destroyed by the excessive heat from the converter

- Struthers, OH, USA