CarComplaints.com Notes: Look past the horrible hamster advertising campaign and you'll find a vehicle that is comfortable to drive, roomy and reliable. Just don't expect to set any MPG records on the highway (a side effect of driving a car shaped like a lunchbox).
10.0
really awful
Crashes / Fires:
20 / 0
Injuries / Deaths:
24 / 1
Average Mileage:
52,538 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Kia Soul. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the cruise control was inoperable. The vehicle was taken to an independent mechanic who diagnosed that the driver's side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,000.
I was traveling South bound on AZ sr 95 at 45 mph. Other vehicle was North bound and made a "U" turn in front of me. I could not avoid hitting him broadside at approximately 20 mph. Air bags did not inflate.
I was involved in a front end collision at about 40 mph and the airbags did not deploy. A car failed to yield came across the intersection and I impacted the passager side of her vehicle.
The contact owned a 2011 Kia Soul. While at a complete stop, the contact's vehicle was rear ended by another vehicle going 75 mph. The contact while trying to get out the way was struck a second time, which caused her to crash into a different vehicle. The air bags did not deploy. A police report was filed. The contact sustained a broken neck that required medical attention. The vehicle was towed to the contact's insurance company where the contact was informed that the vehicle was totaled. The vehicle was not diagnosed for the air bag failure. The dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was 170,000.
- Tulsa, OK, USA
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The contact owned a 2011 Kia Soul. While driving approximately 35 mph, the contact rear ended another vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the head, back, and neck, which did not require medical attention. A local dealer was not contacted. The manufacturer was not made aware of the failure. The vehicle was destroyed and towed to the contact's residence, and was later towed to a towing facility. The VIN and failure mileage were unknown.
The contact owns a 2011 Kia Soul. The contact stated that while driving at any speed, the brake lights failed to illuminate. In addition, the air bag warning light illuminated intermittently. The contact also stated that the ECM warning light illuminated and the head lights failed to illuminate. The failure occurred after the vehicle was serviced for a stop lamp switch and the under body corrosion recall. The failures were not diagnosed or repaired. The manufacturer was not made aware of the failures. The failure mileage was 160,000.
My daughter was traveling on a country road at 50 miles per hour. Another vehicle crossed into her lane, hit her head-on and she died on the scene. When the police department arrived to investigate, they noticed that the steering wheel of her Kia Soul detached from the column and they located the steering wheel (airbag deployed) in the floorboard behind the driver's seat.
The contact owns a 2011 Kia Soul. While driving approximately 45 mph, the seat belt unlatched and struck the contact in the face. The air bag light illuminated. The contact called a local dealer and was informed that there was no recall. The manufacturer was not made aware of the failure. The contact sustained a minor cut that did not require medical attention. The failure mileage was 86,285.
The contact owns a 2011 Kia Soul. The contact stated that while driving at approximately 35 mph during icy road conditions, the contact lost control of the vehicle and crashed into a tree. The air bags failed to deploy. The contact and the passenger sustained unknown injuries that required medical attention. The vehicle was towed to the contacts residence. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
The contact owns a 2011 Kia Soul. While driving approximately 35 mph, the contact lost control of the vehicle and it rolled over three times and crashed in an embankment. The air bags failed to deploy. A police report was filed. The driver sustained a minor cut that did not require medical attention. The vehicle was towed to an impound lot. The manufacturer was not notified of the failure. The failure mileage was 80,000. The VIN was not provided.
My Soul was involved in a side imoact roll over crash im which the passenger seat belt unlatched and theee was no air bag deployment O was traveling at approximately 60 mph and the truck that struck the drivers side was traveling at approximately 30 mph...updated 08-06-15
The contact owns a 2011 Kia Soul. The contact stated that the vehicle was sideswiped and the air bags failed to deploy. A police report was filed. The contact sustained a brain injury that required medical attention. The vehicle was towed to an independent mechanic where the air bag sensor was reset and the vehicle was repaired. The contact was involved in another accident where the air bags failed to deploy again. The manufacturer was made aware of the failures. The failure mileage was 30,000.
My son and I were in a severe crash. We were hit from behind at about 50 mph by two cars. We were knocked off the road and down a drop off. We landed and went over large boulders. Car was totaled. Front end and rear end gone. Two wheels came off. No air bags deployed. This is a great concern for people that may want to purchase the Soul. All other vehicles in the crash had air bags that did deploy. I think if our air bags were working properly then my son and I may of not had such severe injuries to our heads, backs and necks.
The contact owns a 2011 Kia Soul. The contacted stated that while driving at approximately 10 mph and going over a pot hole, the brakes failed to respond and there was an abnormal noise coming from the brakes. As a result, the contact crashed into the rear of another vehicle. The air bags did not deploy. A police report was filed and there were no injuries reported. The manufacturer was not notified of the failure. The approximate failure mileage was 36,000.
The contact owns a 2011 Kia Soul. While driving at an unknown speed, another vehicle crashed into the front driver side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries and a police report was filed. The vehicle was destroyed. The manufacturer was not notified. The failure mileage was unknown.
I was thrown against the drivers door (yes seat belt was properly on) and suffered a tbi as well as extreme bruising along the entire left side of my body why didn't the side curtain airbags deploy?. I was rear-ended and the right rear tire was where the passenger seat used to be.. also the drivers seat broke in the prone position on impact as I was spinning across two opposing lanes of traffic.
The contact owns a 2011 Kia Soul. The contact stated that while making a left turn, the air bags failed to deploy as the front bumper of a truck crashed into the quarter panel, driver side door, and driver front of the vehicle. The contact stated sustained head and spinal injuries. A police report was filed. The vehicle was destroyed. The manufacturer was not notified. The approximate failure mileage was 50,000. The VIN was not available.
A D V E R T I S E M E N T S
- Princeton , WV, USA