This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We purchased 2017 sorento 2.4 with 71k miles. It burned oil very bad from the day we bought it (3 quarts in 2k miles) We tried to contact the warranty company and the dealer, they pointed the finger at kia. Finally the engine blew up at 80k miles. I was told about the class action lawsuit on rod bearings for that vehicle. Unfortunately, rod bearings aren't the only issue with that engine. It burns tons of oil (possibly through pcv valve or faulty rings). All this burmt oil turns into carbon, and ends up destroying the head/ valve train, fouling spark plugs, and clogging the rings. I am a member of a group that has tons of people with the same issue. Kia refuses to cover it, because the lawsuit only said they had to cover rod bearing failure. My vehicle lost compression on a major highway. Before that, my wife was driving with the kids, and it started misfiring due to the carbon build up fouling another set of spark plugs. These vehicles are going to get people killed, and kia/hyundai are doing nothing about it. All of the vehicles with the theta 2 engine are having this problem.
The vehicle just lost power at 75mph on [XXX] heading home to Princeton, ME, started vibrating really bad misfiring then we pulled over the Kia Sorento stalled. Then would not start back up. It-??s been using over a quart a week since we got it from the dealership in Bangor, Maine. We got it towed home our mechanic looked at it and noticed oil on the plugs and said we probably need a new engine. Low beam light keep coming off and on so thinking it-??s something electrical. Time to time the transmission take a min to shift the engine rpms stay up n takes a few extra seconds to shift. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I have had engine misfiring and brought my car in 3 times for this. Had the KSDS update performed in 8/2023 and resolved for about 6000 miles and happened again. I was driving on the highway, and suddenly my speed just slowed down and could not drive more than 45mph. I have had high oil consumption that I have complained about for several years, and was not offered an oil consumption test, that I was not aware of such a test. I did make an appt for the test, but my engine failed before the appt. I have been using 5 quarts of oil about every 1300mi. My low oil lamp has not come on many times, and will only flicker when making turns, only to find my oil level was bone dry. I have had oil changed at regular intervals. Took my vehicle to Kia dealership and there was no compression in one of the piston cylinders, part of spark plug melted off into the engine, and have "engine failure" diagnosis. I Have had the piston rings replaced in the recent past. I had initially brought my vehicle into Kia dealership at 99,600 mi knowing that engine was under warranty. 6000 miles later, engine failed and now Kia dealership is telling me the extended warranty does not cover for it. Estimate cost to replace engine is about $10,000 per Kia dealership estimate.I was under the impression it would be covered. I was not offered a loaner vehicle, since it is not covered under warranty, making me a low priority to get a loaner car to use in the meantime. I am the only and original owner of this vehicle. There has been no oil leaking in my garage, where is it all going?
I was driving down a country road, and suddenly the engine stopped working, all systems shut off, and dash started flashing. Luckily, there was no one around me, and I was able to coast to a stop. However, it would have been terrible if this had happened on a busy road. Nothing worked including brakes. Had the car towed to the dealership, since we were just over 100K miles they would do nothing, and said the only thing we could do was put a new engine in for 20K. We-??re going to have to sell the car for a loss of 5K, as we can not justify putting a new engine in an unreliable car.
- Morrow, OH, USA
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The car was making a noise but no check engine wasn-??t on I stop at a stop sign and the check engine light came on and car went into limp mode and couldn-??t go over 2000 rpms it-??s not showing this recall on this vehicle but it-??s on some of the serentos and it-??s the knock sensor or bearing in the bottom of motor I have 3 kids and now no vehicle I would deeply appreciate a recall on this vehicle vin number to get this fixed quickly this is kinda urgent if you can reply quickly that would be so appreciated it has 169000 miles on it it-??s a 2017 model vin number is [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Lost power on the freeway, flashing check engine light. Dealership said my fuel injectors failed causing my engine to fail. At 133k miles the car needs its second new motor. It is currently at Phil Long Kia in Colorado Springs waiting a voluntary repossession as I cannot see paying 10k for repairs on a vehicle that has such obvious defects
My car cut off on a major highway on 12/13/2023, but luckily i was able to pull off an exit. My car stalled and wouldn't crank. Called someone out who did a diagnostic and said it was for my knock system(P1326).I was able to get it home and black smoke was coming from my tail pipe. I haven't driven the car since then. I went to Kia on 1/15/2024 to get recalls done and also inquire about my check engine light. Kia never did a diagnostic test for the check engine light. They only did recalls and sent me on my way. I called Kia and made another appointment to get a diagnostic test done on 1/20/24 and then i was told that i would need an engine replacement and my warranty doesn't cover it. Then he gives me a printout of codes which states pending and told me that p1326 code didn't show so therefore it's not covered. He tells me that it's a blockage on cylinder 4. I told him when i came to you a few days ago, i asked about my check engine light and i was ignored. Upon pulling out of Kia parking lot, i noticed a large cloud of black smoke that i didn't originally see when i brought it in and it was so cloudy that other cars had to stop because they was unable to see. Luckily i got it back home and parked it cause it's very unsafe for me to drive even tho Kia saying i can still drive it. My car burns a lot of oil even tho i don't really drive cause i work from home but evidently, every time i get oil checked it's always low so i was getting it topped-off every other month and was told by a mechanic that Kia engines burns a lot of oil and the engines no good and now look, i'm needing a new engine and i just purchased this car in 2020 and i see it's been so many services done to it before i purchased itMy car only gets up to 50mph since the engine light came on so prefer not to drive it anymore.
The car engine died while I was driving on the highway. When the car started decelerating there was no place to pull over. Fortunately, I was able to make it to the right lane and exit on a toll ramp before the vehicle completely stopped. Unable to restart the car. Had it towed to the closest dealership. MIDTOWN KIA, 4747 SOUTH YALE AVENUE, TULSA, OK 74135 (918) 622-3160 The Dealer determined that the engine was faulty due to a recall issue - Warranty Extension [XXX] Insurance Company referred us to KIA Corporation for Warranty Coverage On the day of engine dying there was a rattling noise prior to the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My car has less than 62,000 miles on it and is burning through all oil every 2000 miles. My engine is completely out of oil. I only know this because I checked it...no lights or any warning signs that it is out. I am worried my engine will seize at any given time.
Engine failed while driving on busy highway. No warning lights or indications that there wa san engine or oil issue. Had to be towed 30 miles back home. Mechanic diagnosed with engine failure due to loss of oil. Oil change had been completed two weeks prior. Mileage was around 65,000 but was second owner so when I called Kia, I was told the original warranty did not apply. Had to replace engine.
We bought this vehicle new and have been the only owners. I was about halfway through an ~8 hour drive, on a highway in rural West Virginia, when the Check Engine light came on and the vehicle started making a light clicking noise from near the engine. Moments later, I heard a loud pop and the vehicle lost power (gas power, not electrical) and started gliding. Some smoke and/or steam came from the front of the vehicle. I glided over to the shoulder and several other drivers pulled over. One told me that the car was on fire and I should get out and move away. I and the others were able to see the fire under the vehicle. It appeared to be oil that ignited after engine blew. The fire went out, the other people left, and I took care of getting the vehicle towed to Freedom Kia in Morganton, WV, where it has been ever since.
This car has been consuming oil at a crazy rate I have been to the dealer at least 20 times with them saying I need to do oil consumption tests which I thought was already done but the car is misfiring and all that can be done right now is to drive it until engine seizes my question is how is this ok how does Kia sell a certified car with only 15,000 miles on it (when purchased) tell people well can-??t help you because you are not the original owner
My Kia Sorento uses roughly 2-4 quarts of oil every week or 2. The smell of oil is so strong in the car it-??s almost unbearable. Just this week the the alert about a door being open is going off and the locks are malfunctioning. It locks and unlocks at random and it keeps sayings a door is open when it isn-??t. The cruise control also stopped working.
Consistent excessive oil consumption from about 90k until it died at 127k while on the highway going 65+mph. Oil Light flashed. Check engine light flashed. Made it onto the exit ramp and exited the vehicle very shook up. Vehicle would not start unless using two feet. One to flutter the gas while other on the break to be able to throw it into gear and chug the 2 miles home from the highway. Towed it to the Kia dealership in vestal Ny in June 2023. They had my vehicle for over 2 months before we had a plan. We called Kia with no response. No email followup no snail mail followup. Called again in October to be told my vehicle did not have any compression in 2 cylinders but it couldn-??t pass or fail the test therefore they couldn-??t determine the cause. Because they could not determine the cause my vehicle would not be covered at all. My Sorento had regular oil changes and maintenance done at the dealership as that-??s where I purchased the Sorento new in 2017. After we rolled over 100k when the warranty was up we began shopping around for oil changes due to the dealership being outrageous. My vehicle has been sitting dead while I lay $555 a month on the existing loan. I will never buy a Kia again and will be telling everyone else the same. Thank you.
I just purchased this vehicle on Saturday.And now my engine light is on.It is blinking.I did my research after getting the car and the code p1326 came up at autozone.after that it showed that code with recalls for 2011 to 2017.
My name is [XXX] and live in Topsham, ME. I purchased a 2017 Kia Sorrento from Bill Dodge Auto Group Westbrook a few years ago with a warranty that covers it to 100K miles (I am now at 83.699K). About 9 months ago I noticed that the vehicle started to go through large amounts of oil when I by chance decided to check it. I began to notice that it would go through a quart in about 500 miles of normal around town driving. After extensive effort I was able to make an appointment at Bill Dodge where they did a test and determined this was the case. They did do a cleaning and did improve it slightly but I brought it back to them for a thousand mile check although half of this was a highway trip. They measured and said that it was just under a quart after a little over a thousand miles and stated Kia states that this is normal oil consumption. I retested myself and found that I easily burn over a quart within a thousand miles of driving around town. I contacted the warranty administrator and they stated unless there is a failure of some kind then this is not covered under the warranty. I am sure I have no oil leaks. It is obvious to me that the engine is defective and Kia is not taking ownership as I have read online forums that many people have similar problems including engines blowing, sometimes without the warning lights coming on. (Only once has my engine light come on by the way). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine seized while driving on the highway. No engine warning light came on bu t vehicle was completely out of oil. Routine oil change had been completed 2-3 weeks prior to this incident.
UNKNOWN It can cause a safety hazard to me as well as other drivers if the oil is gone and I'm not aware of it while driving the car. The car repair shop that provides maintenance to my car stated that my car is burning oil too fast (in 1000 miles or less) and it shouldn't do that. The shop owner stated that I should call to see if there's a recall because this should never happen as often as it's doing. No.
2017 Kia Sorrento with 38k mikes on it. Oil pan began leaking at oil plug after approximately 28k miles. A new oil plug has been installed and still same issue. Dealership will not honor power train warranty saying its normal wear and tear. Have read numerous other people having issue with Kia oil pans being defective.
A D V E R T I S E M E N T S
- Delta, PA, USA