Received a notice for an update took the vehicle in for service because we were going to California for X-mas and wanted to make sure that my car was in good working order. While driving the vehicle it went into limp mode and the engine was making a knocking noise the vehicle stopped all together on the interstate 10 going West bound. Placed a call to Kia and arranged for a tow into the nearest Kia dealership for a loaner so we could continue our trip. This happened on December 28, 2018 and to this date I still do not have my car. In the beginning they were waiting for part numbers. The part numbers were issued on 3/19/19 but there is not an estimated delivery date.

- Glendale, AZ, USA

Showing 137 miles to next service and I smelt oil burning so I had my husband check the oil and it had 0 yes 0 oil on the dipstick I had called the dealership earlier this week Tuesday the 26th to be exact and an appointment set for Tuesday April 2 as it was the earliest appointment time to get the oil changed however; after my husband checked and it showed zero oil in vehicle I took it to valvoline express care who noted oil level off dip stick on arrival and paid $66.48 to have the oil changed I had zero indications that there was no oil in this vehicle I think the only thing that kept it from locking the engine was I changed and flushed the oil and use synthetic oil to which the dealership frowned upon as it is newer car but I prefer to use synthetic oil in all my vehicles for this purpose!! I have no clue how long it was without oil and have never smelt oil burning until last night to which I took it get serviced first thing this morning and paid out of pocket when I have an agreement with the dealership that we paid extra for to have them service the vehicle at no cost when I go!!! we take care of our vehicles if I feel it is too long before Kia dealership can service the vehicle I have paid in past and always used the valvoline express care as that is where I take all my other vehicles. Please see the service comments on the attached invoice from today's service. My engine could have damage or even blown from this!!! there was no indication that it was leaking oil on the skid plate so either the dealership did not put any oil in the vehicle at my last oil change or there is something going on with my engine!!

- Scottown, OH, USA

On 3/24/2019, our 2017 Kia sorrento with 30K miles on completely shut down on the freeway. All lights went on and off, the car shook from side to side and the car shut down we lost steering and power brakes while we were going 70mph on the freeway. Luckily we were able to get to the side of the freeway. This happened 2 more times and then we had the car towed to a dealership for service. This could have easily caused a life threatening car accident and we no longer feel safe driving this Kia. Now the service dealer is not able to replicate this incident which has happened to others we are reading about so then the dealership says, "no issue." This car has been recalled for this exact issue (although not our VIN apparently). This is our first and last experience with the Kia - very disappointing. We bought the top of the line Kia because it was rated so highly for safety but now we are not even comfortable driving it. My children were in the car and lives could have been lost.

- Alameda, CA, USA

While driving my Kia Sorento around the engine rpms would rev up then drop off the transmission would not do anything. This happens while driving at 35 mph and while stopped at a traffic light. I took it to the dealer and they said they could not find the problem. Or a code for the problem. As soon as we left the dealer about 1 traffic light away the problem happened. I logged the time and date and went home.

- Surprise, AZ, USA

I stepped on the accelerator to increase speed from 45 mph to 55 mph, but the car lost power & the "check engine light began flashing rapidly. I was nearly rear-ended, & went toward the curb, but did not want to wait for towing there (isolated: Rt.183 schuylkill ounty, pa) & felt some power engagement, so put on "emergency flashers" & called dealer who'd just had this car in < 3 wks previously, for the 3rd time for my objection that " this car w/ < 15 K miles on it hesitates when I step on the gas", starting 6 wks P new car purchase & Jan.26,2019 for a "product improvement" recall. I needed to drive 10 miles to my dr's appt & my car did lurch thru traffic light, but did not turn itself off. When the "codes" were read P flatbed towing to the dealer (savage Kia), I was told that Kia hdqtrs would decide B/C savage didn't recognize the codes. Sat. Am, 48 H P my car's self-destruction they called wanting to send my engine to Kia hdqtrs & place a rebuilt engine (of indeterminate milage prior to its retooling) in my car w/< 15 K mi. Of wear on it. I noticed the ongoing class action suit wrt Kia's design flaw in Sorento engines & see no value in driving that model engine that the boobs kept insisting was perfectly fine til the recall notice came, then whatever they did was ineffective & the engine's rubble less than 250 miles later. I've forbidden the dealership to take apart my car or alter the codes while I learn more from independent sources. I want a full, not a partial refund of all money, as Kia holds the lien on this defective, inadequately serviced item & they can study it, but not @ my expense...

- Auburn, PA, USA

Feb. 2nd 2019 my 2017 Kia Sorento stalled twice in the driveway. My husband took it for a drive and it made a loud noise upon acceleration. He suspected it was the engine and it was towed to the dealer Feb 3rd. Feb 5th the service department finally called and said the engine failed and we will need a replacement. He stated since my husband did the oil changes and did not have documentation it would not be covered under warranty. My husband always did our oil changes and never had this problem. An engine should not fail in less than 2 years and I realize this is happening to many Kia. We learned our lesson the hard way and will be paying out of pocket for repairs. My car has been in the shop for 2 weeks now. There is no engines available in the us and maybe they can get one from Korea but shipping takes a week once they find one and the work will take a week. So I'm paying for a car I can't drive for at least 4 weeks. So frustrating. I called the service department Feb 15th to check on the status of finding an engine for my Sorento, he stated he would check with the parts department and call me back asap. Still waiting.

- Hegins, PA, USA

The contact owns a 2017 Kia Sorento. The contact stated that the engine assembly failed. The vehicle was to be serviced by vandevere Kia (328 w market St, akron, oh 44303, 330-253-6137) for a product improvement campaign to update the ECU with a knock sensor detection alert. The alert would notify the vehicle owner when there may be a limp mode condition that could prevent the vehicle from exceeding 25 mph. The contact was concerned that the interim feature may only alert the driver and was not a permanent remedy. The manufacturer was notified. The manufacturer was notified of the failure. The vehicle was included in the product improvement campaign, but was excluded from NHTSA campaign number: 17V586000 (engine and engine cooling). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was not available.

- Cuyahoga Falls, OH, USA

Lost power, unable to accelerate.engine labored forced to drive at slow speed to dealer shop.car at dealers shop for 7 days.unable to get a pick up date.car has 16500 miles was in shop for factory recall prior to this problem.

- Timonium, MD, USA

Engine just lost almost all power, car has only 5000 miles, had same problem when we first bought new car after 24 hrs took it back and they gave us this one, someone is going to get seriously hurt if not killed with engine losing power, car is in Kia shop now, very dissapointed in this car, have been a Kia owner15 yrs with 5 new cars

- Chesapeake, VA, USA

I was driving my car going 50mph or 60mph and all of a sudden the check engine light came on and the car slowed down while I had my feet on the gas pedal all the way down to the floor causing me to have to pull over immediately when in traffic. I cut the car off and let it sit for a couple of mins and when I cut it back on it sounded like the car was idiled to high. I tried to driver again only for the car to jerk and seemed like it was driving itself only to slow down again to only 10mph with my feet all the way down on the gas pedal.

- Smyrna, TN, USA

I was driving my 2017 Kia Sorento about 30mph early today going about 30mph when all of a sudden I heard a loud clunk from the rear end and the engine, all lighting, electrical, power steering and brakes just shut off. I was able to coast to a stop put the car in park. I then restarted it and it was fine. The dealer could find nothing wrong with it. This is very dangerous. What happens if I am going 70 mph and the car shuts down like this. Since the dealer could not duplicate the event there is no solution.

- Murfreesboro, TN, USA

Vehicle was slowed to a stop for a traffic signal. The vehicle then lunged forward in unintended acceleration requiring maximum break pressure to stop the vehicle. The engine was accelerating so the vehicle was shifted into park and turned off. Waited 30 seconds and restarted the engine with no further problems.

- Lake Elmo, MN, USA

There has been two occasions in which the car turn off. Lucky it has been while the car was park. One of the occasion we had just pull over when suddenly the car turn off. I find that unusual since this is a new car and it should be happening. Has there been any other complaints about this model? I wouldn't want this to happen to me while driving.

- Bell Gardens, CA, USA

I cranked my car, put it in drive, and started to pull out of my driveway when my car shook and stalled. All of my lights came on. I then tried to restart my car but it continued to crank over without starting. I gave it a minute and tried it again. The car started, I drove away, stopped at the stop sign, and the car stalled again. I cranked the car again, put it in reverse, it chugged backwards, and then stalled once I got back into my driveway. I let it sit for 5 minutes, cranked it again, then it was fine.

- Portland, ME, USA

While driving 70mph on highway vehicle started to have knock in engine I pulled off at next exit and as I was exiting vehicle lost power and stopped. Know warning or instrument lights lit up before or after engine failure. Vehicle only has 10,100 miles, last oil change was at 7,100 with recommendation for oil change at 10,194 miles. Called Kia customer service and they were rude and not helpful at all.

- Moraine, OH, USA

The contact owns a 2017 Kia Sorento. While driving approximately 50 mph, the vehicle suddenly shut off. The vehicle operated normally after it was restarted. The vehicle was taken to lou sobh Kia (1135 bruford rd, cumming, ga 30041), but the failure was unable to be duplicated. The vehicle was not repaired. The contact indicated that the vehicle recently experienced the same failure a second time while driving. The manufacturer was not notified of the failures. The failure mileage was 10,000.

- Cumming, GA, USA

On four different ocasions this vehicle completely died each time while going different speeds. One of these times I was in high speed traffic on an expressway, almost causing a wreck. The first time it died I was on a road going about 40 miles per hour, the second time the check engine light came on and it started making a surging sound. The third time I was in high speed traffic going 65 and it completely died, the fourth time I had just started driving and was going about 15 mph when it died.

- Sapulpa, OK, USA

This Kia Sorento makes a very high over-revving noise while driving up the street. The Kia often seems to try to find the gear it needs to be in while driving and makes a loud engine noise when going up hill or driving more than 20 mph. This Kia also makes a internal clicking noise when making right turns, which is often worse when turning on an incline. The engine has a loud rattle noise when started and the car is often hard to start, meaning when I turn the ignition key, the car may start 50 percent of the time on the first start.

- Akron, OH, USA

After 650 miles: Merging onto a highway: Engine rattled. Engine died. We coasted to the shoulder. We stopped. I put the vehicle in park. Smoke was coming from under the hood. Looking underneath, we saw the car was on fire. Initially the fire was under the engine. We got away from the car and called 911. The fire department came and put it out. By this point it burned the front 2/3 of the car. The car got towed to an automotive towing place.

- Pepperell, MA, USA

15-Dec-2016: Traveling approx. 50 mph during heavy traffic in marietta, ga, the vehicle had a complete loss of power therefore preventing the operator of said motor vehicle to have complete loss of control of the vehicle, (myself) thus, illustrating a serious safety defect. This issue could have resulted in serious injury, the loss of life of myself or other motorist, and or a catastrophic event to property and infrastructure. The engine light did come on during this incident and ever since I have been extremely fearful to operate my vehicle ever since. 2. 22-Dec-2016: Engine light, rpms accelerate, while vehicle is in park/ drive. I was parked and the rpms accelerated for no reason. I have video footage of this incident. 3. 05-Jan-2017: Engine light, rpms accelerate, while vehicle is in park/ drive. Vehicle wanted to accelerate while parked. Vehicle jerked when shifting into park or drive. Vehicle accelerated without applying any throttle. Accelerated very fast had to hold brakes with significant force to prevent from accelerating. I have video footage of this incident. 4. 16-Jan-2017: Engine light, rpms accelerate, while vehicle is in park/ drive. Vehicle seems to skip a gear when stopped and trying to accelerate. 5. front of vehicle shook and has problems accelerating coming from a complete stop or up a hill. Feels like it misses a transmission gear when trying to accelerate. 0-10 mph ok but 10-35 you have to press accelerator significantly, then over speeds. 3 different Kia dealerships including 5 incidents have taken place and and each have failed to identify the problem or make repairs. Kia corporate told the last dealership to park vehicle and not make an attempt to repair. Vehicle has been inoperable for 31 day total in Kia's custody (service repair center). Lemon law proceedings pending.

- Kennesaw, GA, USA