This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I own a 2017 Kia Sorento with 45,000 miles on it. I have taken my car in several times due to the check engine light coming on and engine noises. We were sent home every time and told our car was good to go. I was driving on the freeway when my car suddenly lost power and went limp, almost causing an accident. We are now being told we need a new engine due to sludge. They are stating it was caused by lack of maintenance and refusing to honor the warranty. We get regular oil changes and the last being by the dealership themselves just weeks prior. But because we did 2 changes through my husbands company, they won't accept our proof of maintenance. My make, model and year has a current recall on their engines but because mine is a 3.3L and not 2.0 or 2.4, it's not covered. This is ludicrous.
While driving (in motion) the vehicle, on a city street, I immediately lost power, coasted to curb, turned vehicle off (although engine was not running). Several attempts to restart the car have been to no avail. Prior to this event, the vehicle appeared to be working great with no warning or sensor lights. Vehicle had to be pushed in local hotel parking lot. Took the vehicle to two vehicle repair garages, including a Kia dealer and was told that my engine had seized (locked) and that I would need another engine to affect repair.
2017 Kia Sorento. Consumer writes in regards massive fuel leak engine fire. The consumer stated the vehicle leaked two gallons of fuel onto the engine cover. The vehicle burst into flames. The vehicle was destroyed along with some personal items.
While dying on highway at 65 miles per hour, the vehicle jerked violently and without warning I saw everything on the dashboard begin to shut down. I was able to get over to the shoulder. Everything checked out and I began to drive again as if nothing were wrong. A week later it happened again. This time I barely limped home. Vehicle has 62K miles.
The engine light came on on the dash board and the engine power was decreasing. I exited the highway and made it to a grocery store parking lot when the engine died. The car was no longer operational and was towed to Kia patterson in arlington, tx. They said the engine needed to be replaced and that it was not under warrantee. I cost $7429.97 to replace the engine.
- Mansfield, TX, USA
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My 2017 Kia Sorento has 73,000 miles and before the last oil change I observed the oil light came on. The Kia dealer informed me that my engine is burning oil and it was 2 quarts low on oil. I have the 100,000 mile warranty on the SUV. Kia dealer service inform me to comeback after 1,000 miles and they will check it again. The engine should not be burning oil at 73,000 miles. I get my oil change every 3,000 miles.
This car is unsafe because the oil just disappears without any obvious external leak and does not utilize the oil light to indicate the vehicle needs oil as it does with the gas light and flat tire alerts. This can cause the engine to catch fire or car to reduce speed or stall while driving. The engine just consumes or looses oil and you have to check it daily - can you imagine the headache and financial burden to put oil in a car every other day. Kia needs to fix this issue, it's more common than you think across the us.
Car has had hesitation since bought new in 2017. Multiple complaints to dealer. Pdf's will be attached of ro's. still does it. Car does it when rolling slow or pulling away from stop light. Will not do it in sport mode.
We change our own oil, and, noticed at approx. 5,000 miles after oil change, oil was down approx. 2.5-3 quarts. Changed oil again, 1,000 miles later, oil down 1.5-2 quarts. Took to Kia dealer, they changed oil again, started oil consumption test. After this, drove home, went to runsome errands, engine lights starts flashing, couldn"T get more than 45-50 mph out of it. Had it towed to Kia dealer, they done reprogramming of ECM. Not even 100 miles later, was on highway, dropped to 45 mph again, with semi truck behind us. Was not far from dealer, so, drove it there. Has been there since 3/23/20. Kia allegedly can?T get tech there due to pandemic, but, isn?T there telecommunications tech work that could be done? as rentals have to be renewed every 30 days due to insurance regulations, dealer already paid approx. $1300 on first rental vehicle, now in second rental. Which is going to cost more, rental or repairs/replacement? is Kia Corp. Trying to bankrupt their dealers by doing this practice? this vehicle is under a ?certified pre-owned? warranty, as well as, an extended warranty as well. Dealer also frustrated Kia Corp. Keeps putting them off as well, with 4 vehicles sitting on their lot, waiting. For tech as well. I just wonder nationwide, how many dealers are having same issues, and how many other owners/vehicles are affected"
Test 5 - oil consumption - mileage 61,719 (down 1 quart at 1030 miles after Mar 09 2020 work order) we had to remove the oil dipstick seal morning of 4/19/2020, my husband had a medical emergency and I did not want the engine to seize up, catch fire, as the gainesville, ga Kia dealership told us it would do if the engine ran out of oil. The dealership does not approve of removing the seal, they take oil consumption 'protocol' over the coronavirus protocol. I did not cancel the oil consumption testing, I will continue to report oil consumption every 1000 miles. Kia motors usa has 4 consecutive tests, all 4 tests prove oil down 1-2 quarts every 1000 miles. This vehicle is garaged, garage is attached to home, if catches fire it could cause injuries or deaths. It's a 2 family duplex. NHTSA - help, please help !!
Test 5 - oil consumption - mileage 61,719 (down 1 quart at 1030 miles after Mar 09 2020 work order) we had to remove the oil dipstick seal morning of 4/19/2020, my husband had a medical emergency and I did not want the engine to seize up, catch fire, as the gainesville, ga Kia dealership told us it would do if the engine ran out of oil. The dealership does not approve of removing the seal, they take oil consumption 'protocol' over the coronavirus protocol. I did not cancel the oil consumption testing, I will continue to report oil consumption every 1000 miles. Kia motors usa has 4 consecutive tests, all 4 tests prove oil down 1-2 quarts every 1000 miles. This vehicle is garaged, garage is attached to home, if catches fire it could cause injuries or deaths. It's a 2 family duplex. NHTSA - help, please help !!
Test# 5 - oil consumption - mileage 61,719 (down 1 quart at 1030 miles after Mar 09 2020 work order) we had to remove the oil dipstick seal morning of 4/19/2020, my husband had a medical emergency and I did not want the engine to seize up, catch fire, as the gainesville, ga Kia dealership service manager told us it would do if the engine ran out of oil. The dealership does not approve of removing the seal, they take oil consumption 'protocol' over the coronavirus protocol. I did not cancel the oil consumption testing, I will continue to report oil consumption every 1000 miles. Kia motors usa has 4 consecutive tests, all 4 tests prove oil down 1-2 quarts every 1000 miles. This vehicle is garaged, garage is attached to home, if catches fire it could cause injuries or deaths. It's a 2 family duplex. NHTSA - help, please help !!
Test#5 - excessive oil consumption testing. Mileage 61,719 - down 1 quart of oil at 1030 miles (from Mar. 09 2020 work order.) we had to remove the zip tie morning of 4/19/2020 in order to check oil consumption. My husband had a medical emergency and I did not want to be stranded in case the engine seized up, caught fire, as the dealership service manager told us it will do if no oil in engine. The Kia dealership in gainesville, ga does not approve of removing seal, the oil testing has a 'protocol'. the oil testing protocol is more important to them then the coronavirus protocol. I did not cancel my oil consumption testing, I will continue to monitor engine oil every 1000 miles and report oil consumption. Kia motors knows of the four consecutive tests that the dealership did, oil consumption down 1-2 quarts every 1000 miles. This vehicle is garaged, garage attached to home, if vehicle catches fire, there may be serious injuries or deaths. It's a 2 family duplex.
I go the car 2018, I had the car for 13months,2019 I got my oil change in york kai, pa. The car had a recall on it: Kia installed a 21513 23001 gasket- oil plug, 26300 35504 filter assy - engine O. now 12mos. Later I need a new engine, I had 2 diag>done and both place said I need a new engine, the 4ring faulty.I feel like know one is trying to help me to replace this engine.I need help, not fair to me 2017 car new a new engine, I only had it for 13mos.the car shakes when I stop, it slows down when driving.thank you for taking the time to read my letter. I hope I can get some help.
I have been trying to get the Kia dealership in gainesville, ga to postpone the oil consumption testing due to the coronavirus concerns my husband and I have. The manager of the dealership said that the oil consumption testing has a protocol, the testing cannot be cancelled. I keep telling everyone, the dealership, Kia motors, that I did not say to cancel the testing, just to postpone it. The same as the United States supreme court did, they put their work on hold due to concerns of the coronavirus concerns. I cannot check my oil consumption because the oil dipstick is sealed, if I remove it the manager of the dealership said I would void my warranty and it would be my responsibility, my liability if something goes wrong. This dealership put the seal on the dipstick, this dealership needs to remove it. I will continue the testing after the coronavirus concerns are over. The dealership nor Kia motors will authorize me in writing that it is okay for me to have the seal on the oil dipstick removed and that I will not void my warranty. Nhsta please help me !!
We returned to Kia dealership 3/9/2020. We were low on oil again. This was after they told us this on our previous visit 2/7/2020 it was our last oil consumption testing. Kia did a full oil and filter change at 60,689 miles. They started another 1000 mile 'oil consumption test' and sealed the dipstick, secured it with a plastic strap attached to the manifold, which the manifold gets extremely hot and could cause the strap to melt and or cause a fire.
The contact owns a 2017 Kia Sorento. The contact stated that there was an abnormal ticking sound coming from the vehicle. The vehicle was taken to greenway Kia West palm beach located at (735 S. military trl, West palm beach, fl 33415), where the engine was replaced. About six months later, the vehicle stalled and lost power and was taken back to the dealer. The dealer replaced the wiring harness. The failure recurred and the same dealer replaced the knock sensor. The failure recurred. The vehicle was taken back to the same dealer who kept the vehicle for a couples of weeks and was unable to repair the failure. The better business bureau told the contact that as a second owner, the vehicle did not qualify for a lemon law protection. The vehicle was not repaired. The manufacturer was made aware of the failure and filed a complaint. The failure mileage was approximately 36,000.
The car stalled while I was driving. No warning lights (no check engine light, temp, etc.) or warning. I pulled over, turned it off then back on and started to hear a low knocking in motor. It ran for a few miles, then stalled at a light. I turned off then back on then made it home. At home my husband checked the oil and it looked "milky". when he tried to drive it to the Kia it made a loud noise in the motor and died. We towed it to Kia. Kia tells us that because the oil is ""murky" they will not uphold the 100,000 warranty (under 80,000 miles on the car). We believe the change in oil is due to a defect.
Feb 07 2020 - mileage: 59,211 - this is my last 'excessive oil consumption' test with dealership. My 2017 Kia Sorento was down 1.7 quarts of oil (more like 2 qts as the engine was hot and the tech agreed, more like 2 qts.) after 1002 miles, that averages out to about 1 qt oil every 500 miles. The tech said he would submit all testing results to Kia motors. He also said to check oil every 1000 miles and to add oil if needed, do not let it run out of oil. My next oil change is sch at 61176 miles, that's about 1965 miles, I will probably have to add 3.93 qts before my sch oil change if still 1 qt. Every 500 miles still applicable. The original dipstick was yellow, they replaced it with an 'orange' one ever since the testing began. They said the original dipstick was not reading correctly and all Kia having this 'excessive oil consumption' problem will have dipsticks replaced with the orange ones.
January 17, 2020, I am still under the excessive oil consumption testing. I went to the dealership as they told me to on Dec. 30 2019, I met my 1000 miles, it was down 1 qt. Of oil. The dipstick is 'sealed' to the electric harness, they claim it will not catch on fire. Hopefully it won't. so far with the testing, the oil is down 1 quart every 1000 miles, the engine only holds abt. 5 1/4 quarts of oil. The manufacturer recommends oil change every 7500 miles. The service tech said they are having excessive oil consumption problems with the 2.0 and 2.4 engines, I have a 2.4 engine. This vehicle is scary, I feel unsafe driving it, it may catch on fire. Service tech told me it will take a total of 4 sealed dipstick testing, I have two more to go.
A D V E R T I S E M E N T S
- Layton, UT, USA