This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2016 Kia Sorento stopped as I pulled in my driveway. Engine was seized up and I had no oil light indication, or any light of any kind before this happened. Took it to dealer and they said I had to replace motor. They wanted $10,000 to replace it. It only had 70,220 miles on the motor. I-??ve driven a couple dozen cars over my life time and have never had an engine fail. This was is January 2022.
Took vehicle in 2 day after I received recall notice.Dealership availability was 2 weeks away they told me I needed a starter and few sensors and my bill would $1700. After borrowing the funds called to pick vehicle up and was told by manager he let his master technician take a look at it trying to figure out why I needed a starter. Master technician turned the engine and it locked. They say I-??ll have to replace the engine at the cost of $8000. Reason waited to late to bring recall in. Which is insane, I still owe $10,000 on the vehicle that-??s not running. Your facilitation in this matter is both wanted and appreciated. Respectfully
Bought this vehicle used, at 98k miles, regularly serviced for oil changes, wasn-??t due for an oil change for about 1k more miles and while driving down an interstate- the vehicle would not go above 65 mph. Pulled over and the oil was low, got it home and had the oil changed, still had issues so had it taken to a full service shop at 106k miles where I was told it was just a misfire so they replaced spark plugs and coil packs, drove it for a total of 30 minutes after picking up and the check engine light began flashing so I took it back to the shop where they told me there was knocking in the engine and it would need to be replaced.
While on the highway and driving 75 miles per hour, the car engine seized with no warning at all. There were no warnings on the dash and the engine completely died. The mechanic said he has already had 3 of the exact same instances happen this week alone. The mechanic himself had the same exact issue happen. He explained there was oil in it, and this is a nationwide problem with Kia Sorento's. My dealer said they can't even diagnose the car for two months! Once it's approved to fix, it will be another 2-3 months! The car only had 94,500 miles on it. I asked the dealer what folks are doing and she said they're buying "beater" cars in the meantime. Well we are all left with no trade in value for our car, we have no transportation for 6 months, and vehicles are at an all time high right now. What are consumers supposed to do"!" Kia needs to make right with this. Most folks can't afford to be without a vehicle for 6 months.
While I was driving on the highway my car jumped then the engine light came on and the car just died. They was this really weird smell that was coming from the car as I was pulling over. I then opened the hood of the car and the engine was smoking. I looked under the car and oil was coming out from the bottom engine block. I grabbed my stuff and walked as far away as I could because I was scared the car was going to catch fire.
- Alpine, CA, USA
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The engine is knocking. You can hear it when the car is stopped. The engine has gradually been burning oil. The oil comes on 3500 miles after a synthetic oil change consistently. This is has occurred since 80k miles. The car is currently at 94k miles.
in August of 2021 I received a mailer notifying me of a recall & software update to prevent my engine from blowing up. I immediately scheduled the software update for the begining of September and that was completed. In October of 2021 I was driving the vehicle when it began to make an odd noise. No dashboard lights were triggered -so I tried to get to my next stop to evaluate, on the way the vehicle remained on but the ability to use the gas and actually increase speed ceased. It was sputtering when I was able to pull off into a parking lot and the check engine light finally appeared. We evaluated the oil and it was dry. No oil lights ever appeared. Had this occurred on a highway or busy roadway this could have had a tragic ending. The vehicle was regularly serviced per service schedule. The vehicle had a recent oil change before the software update and a multipoint inspection with the software update. The vehicle had to be towed and evaluated at the dealership which determined it was covered under the new warranty due to class action lawsuit on the faulty engines. Repairs took almost a month and the warranty coverage was denied and argued repeatedly.
The Head Bolt was stripped, because it was entered backwards causing the Head Gasket to blow, the right-side cylinder head to be replaced, along with the oil filter housing, because it was cracked. The Vehicle is available for inspection upon request. Engine could've locked while driving, killing us, and others. The problem was inspected by the manufacturer, warranty representatives, and Kia mechanics. After a BG Cooling system Service was completed the smell of antifreeze/coolant stayed with the vehicle. A recheck by the Kia mechanic found the flush was blocked, and they re-flushed the cooling system. After that the temperature gage was moving from hot to cold, the fan continued to stay on after the vehicle was shut off.
The contact owns a 2016 Kia Sorento. The contact stated while driving 65 MPH the vehicle experienced an unknown electrical failure and was taken to an unknown dealer; however, the mechanic diagnosed the vehicle and stated that no issues were found. On another occasion while driving 35 MPH and depressing the brake pedal while she was approaching a STOP sign, the vehicle jerked abruptly, stalled, and lost electrical power. The contact stuck her arm out of the window to notify the vehicle behind her. The contact depressed the brake pedal to stop the vehicle but it felt rigid and failed to respond. The vehicle continued to roll until coming to a complete stop. The contact stated that the vehicle restarted independently. The contact veered to the side of the road. The contact then continued to drive the vehicle; however, the vehicle was jerking while driving. The contact pulled into a local Pep Boys for an oil change and continued to drive. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
in September 2021 between regular oil changes, lost most of oil and check engine light on. After using many quarts of oil, service center replaced the valve cover gaskets needed. Misfiring of engine traced to cylinder damage due to loss of oil. Evaluation and diagnosis by local independent service center, recommended replacing engine.
The contact owns a 2016 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The oil warning light was illuminated. The vehicle had been taken monthly to the dealer since August 2021 for an oil consumption test. The contact was informed that the vehicle consumed a quart and a half of oil every 800 miles, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 81,630.
Driving on the highway, the check engine light came on and the car began running rough. I pulled over off the highway as soon as I could and had the car towed. I was told the car has no compression on cylinder 3 and has codes P0300, P0301, and P0303. Kia tells me I need a new engine at estimated cost of $8800. Prior to this event the vehicle has been burning excessive oil (no oil light on despite once needing to add 4 quarts). Dealership did 2 oil consumption tests on separate occasions and told me it was burning oil within normal limits and took no action.
I was driving on the NJ Turnpike in about 70 miles per hour and then suddenly I hear a big noise coming from my engine (clack and clack). Then my car stopped and needed to call a towing truck to take it to the mechanic and according to the mechanic I will need to replace motor(engine) to drive your car again. My car is on the parking lot from my house.
The check oil light did not illuminate, a oil change was not due for another 1,200 miles. The engine shut down and needs a 100% replacement totaling over $6,000 in repairs. if something as simple as the oil light emitted the car would not have been drove on.
Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.
The purpose of this complaint is to ask for help to get my 2016 Kia Sorento engine problem fixed. The engine oil consumption issue is a known issue. My check engine light started flashing and the vehicle went into Limp Mode. I contacted the Kia headquarters (July 23,2021). My Sorento was towed to ALM Kia in Union City, GA where it sat for 10 weeks waiting for them to evaluate the vehicle. I moved my Sorento to Rick Case Kia for evaluation and repair on October 13. They change the spark plugs and topped of the oil. However, it was consuming oil at a rate of 3-1/2 quarts every 1000 miles. The Kia Dealership is reluctant to fix the engine of my 2016 Kia Sorento, and the service advisor at Rick Case Kia said make sure to keep oil in the engine. I did that faithfully. Since then I-??ve had the EVAP system evaluated, replace the gas cap, the canister purge valve, and added 15 quarts of oil. After all that, my Sorento-??s engine failed on December 16, 2021 on I75 in Atlanta GA. I had the vehicle towed to Nalley KIA in Stonecrest Georgia. They diagnosed the Head Cylinder as the problem and said it was not covered by KIA extended warranty. I also have -??MY WARRANTY FOREVER-?? as a second protection product. The service manager at Stonecrest KIA contacted My Warranty Forever to open a case with them. One of the requirements from My Warranty Forever was for Stonecrest Kia to send them pictures of the parts that failed. They would cover the labor cost of breaking down the engine to obtain the pictures if the defects were covered under the warranty if not I would be responsible for the labor cost. The service manager at Stonecrest KIA said his tech was out but he had four certified technicians next door at his Hyundai dealership to do the work. I authorized obtaining the pictures however at this time nothing has not been done. The warranty company is still waiting for the pictures. In the meantime I have run out of money to rent cars to get to and from work.
The contact owns a 2016 Kia Sorento. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact pulled over and had the vehicle towed to her residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 134,000.
I was sold a 2016 Kia Sorento, VIN# [XXX], by salesman [XXX] and [XXX] from " Ride 4U Level up auto sales located at 5599 34th street north, Saint Petersburg FL 33714. Upon Purchase, I took the car to get an oil change and have been consistent with top offs every other week at the local Jiffy Lube. On December 15, 2021, I Was on the interstate with my kids in the vehicle. Out of nowhere, no ignition warnings or alerts, Stopped. I noticed I was pushing the gas but the car wasn't accelerating. Scared beyond measure with my kids in the car ranging from ages 16 to 11 months old, I panicked but got us over to the median lane. Once the car came to a complete stop, I called a tow company. Once they arrived, they checked the car for any codes, which showed nothing. I called [XXX], and he apologized and told me to have it towed back to them and it would be looked at the next day. Kia manufacturers have serviced and said the engine blew due to the dealership not getting a recall serviced before selling me the car. I only had this vehicle up and running for three months due to Ride 4u/ Level up failure to get Manufacturer recall did before putting me in my innocent kids in a faulty vehicle that could have been demolished by a semi truck on the interstate on December 15 when it gave out on a busy highway during high traffic hours. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Ridgefield, WA, USA