This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sorento had been driving fine and then out of nowhere had engine failure. KIA is refusing to take responsibility and rectify the situation due to them saying they sent something out in July of 2018 in which I didn't even own the vehicle then. The dealership where I purchased my Sorento from never advised of there being an issue or any improvement
My kia started making knocking noise. NO warning light came on while driving car home check engine light came on and car just quit. Engine is seized up for no reason.checked recalls but says none. But there was a major recall on these engines but I just bought this car from dealer 3 years ago. And, when I give it gas it don't always accelerate..I can have gas pedal to floor and go nowhere then all the sudden it will finally lunge forward. I have almost been hit a few times in my car. There has to be something wrong
I was driving my 2016 Kia Sorento up a steep hill when all of the sudden my vehicle lost the ability to climb up. This street has many fast drivers on it, even though it was residential. I turned down the hill and when i got to the bottom my car was making a crazy loud sound from the engine.
- Aliso Viejo, CA, USA
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My oil light was flickering on for a second when taking a sharp curve or turn, checked it to be safe because I am so for a oil change and it was BONE DRY, there was absolutely no oil in it at all but the light never came on. I had to add 4 qts of oil just so I had some until my service appointment in two days. Why isn-??t the oil light coming on to indicate low or no oil in the vehicle?
Engine failure without warning at 88,000 miles. Car has been driving fine got an oil change 4 days ago. Today was driving to work and started hearing a knocking noise and ended up having to have car towed.
Vehicle has excessive oil consumption. Not leaking, but burning oil at a rate of 1 quart every 500 miles. After 65K miles it has been consistant. Now at 115K the engine is clicking like there is a bent valve or something. This needs to be addressed by Kia,
We purchased the vehicle used in June 2021. The dealership did an oil change. We took it to NTB for an oil change 6 months later, within the recommended mileage range and the mechanic said it was bone dry. He put 5 quarts of oil in and said to return in 1,000 miles. No sign that there was an issue. Once we returned to have the vehicle inspected, the mechanic did an oil change and sent us on our way. Here we are around 3,000 miles after the oil change and the vehicle is bone dry again. The vehicle shut off while driving (turning a corner, was able.to safely steer car into a field). The vehicle started right up and the check engine light came.on and the oil light flashed briefly. We filled the vehicle with the proper oil. Turned the car on to cycle through. Drove it around the block and it qas sluggish around 25mph and an awful noise was coming from the engine. Vehicle is parked in the driveway, unable to be driven.
Car oil engine concern. The engine oil continues to be low and without any warning car engine oil is low. This is a high risk of burning up the engine, risk of starting a fire, and stall the engine. The car was taken to the shop where the mechanic had brought to my attention engine oil is low and had asked me when was my last oil change. The mechanic then did another inspection where the mechanic didn-??t see any leak but want me to constantly monitor my car engine oil. The mechanic also added 2qts in. As I monitored my car, oil seem to be leaking on parking, while no warning switch is on.
Vehicle began making a knocking sound every time we accelerated. Took it to a mechanic to diagnose the problem and was told it was the engine. There weren't any outstanding recalls when we searched. While searching we kept coming across a claim settlement for the same issue, so we decided to call the 1-800-333-4542. They told us Kia wouldn't replace the engine because it was already leading towards failure. We then decided to call a local Kia dealership and they set an appointment for April 25th. The problem has worsened and we can't drive it anymore. A new engine will cost over 6k and we still owe 8k. It only has 76,600k miles. What a waste and it is upsetting Kia will probably not replace the engine for free.
I have a 2016 LX Kia Sorento with only 123k miles on it. When I first purchased the vehicle it had on 27k miles on it. It has done great until I reached over 100k miles. Ever since, it is consuming massive amounts of oil weekly. No oil light comes on and there's no external oil leaking from the SUV. I have had frequent oil changes every 2500 miles to be exact all maintenance is up to par on my vehicle. Needing the dealership to try to assist with the matter as having to go weekly for top offs and monthly for oil changes has become beyond costly.
I was driving and suddenly the car started to hesitate. I pressed the gas down more but the car continued to lose power. The car did continue to drive, but only at about 35 mph. I was luckily very close to a rest station on the New Jersey Turnpike. And as I was coming up to a toll, the rest of the traffic was slowing down. If this had happened a few miles later, I certainly could have been in an accident as I slowed down and the rest of the cars would have continued to speed by. The car was towed to my Kia dealer as the check engine light was flashing and I did not want to drive it there due to the distance I was from the dealership. Their analysis found that cylinder #1 fuel injector was stuck in an open position. This caused the spark plug to become fowled. Both the cylindar and the plug had to be replaced. To date, it appears that the fix was successful. The dealer said there was a possibility that the catalytic converter may have to be replaced if I drove too long with the fuel injector not operating correctly. I drove approximately 2 miles. There were not warning lamps, messages, or other symptoms before the problem. No police or insurance company representatives involved.
.The contact owns a 2016 Kia Sorento. The contact stated that while driving at an intersection, the vehicle stalled with the check engine warning light illuminated. The contact stated he was able to pull over in a parking lot and had the vehicle towed to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 55,673.
Kia stated this -??the heads are blown and not repairable after the threads were pulled through the block.A replacement engine is quite expensive, $13,433.85+tax.-?? The coolant leaked and kia repair was not sure whether the heated engine caused the fluid to leak or whether the fluid leaked causing engine to over heat. Still owed $5k on this car at time of loss. Kia refused to consider repair under Goodwill.
Oil burning fast, oil light never came on to notify me of low oil levels. Car stalled and is now making knocking sounds. I have to have my car towed to the dealership to see what is wrong with it.
The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The check engine warning light was illuminated. The vehicle was towed to the contact's residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,101.
In January 2022, as I was driving approximately 45 mph, I happened to check my dashboard to see my temperature gauge was on -??H-?? without any warning lights and light smoke coming from beneath the hood. I was approximately two miles from my home so I turned on the heat at full blast to draw some of the heat from the engine to the vehicle's cabin. After checking under the hood, I noticed the coolant level was below normal and based upon that observation, drove it to a nearby auto repair and service location for further review. Two days later, ! was informed that a gasket on the coolant side of the engine had failed and an engine replacement was necessary. They further suggested I contact my dealer to determine whether the engine replacement would be covered under warranty or was part of a recall. After contacting my local Kia dealer (the largest Kia dealer in Virginia), I arranged to have it towed to them to have a full diagnostic run to determine whether the engine needed to be replace. Although our vehicle was not one of the 2016 models under the engine recall, we were told that if certain conditions were met, Kia America would replace the engine at no cost as it would be covered. After having our vehicle for four (4) weeks, our dealer confirmed the engine gasket failure (on the coolant system side), that it was a manufacturer defect and requested Kia America replace at no cost to us. Our dealer confirmed that all service (including oil changes and schedule maintenance) was performed by them from the time of purchase (showroom floor new; bought car with 5 miles on it) while the car was under warranty (up to 100K miles) and the service was up to date. With that information, Kia America denied the request for the engine replacement.
A D V E R T I S E M E N T S
- Gainesville , GA, USA