This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a pearl white Kia Sorento and the paint is peeling and flaking badly in several areas. It is progressively getting worse and it makes the vehicle look terrible.
Head light low beams keep burning out on a frequent basis. have to replace couple times a year. have tried led lamps but no after market led lamps seem to fit correctly. have not found any suitable led lamps to use. Halogens continue to burn out. sometimes one light goes out and then will come back on. but always will eventually burn out before they should.
Monitor that displays defogger & defroster is not displaying information.......... this monitor is part of the vehicle's "multimedia system"......which displays :: gps, radio channels, heating, air conditions, defrosting-defogger..... I paid $700 & $65. 10/05/2018 to replace this same "navigation/ multimedia system".....vehicle mileage then was 48,600.... this unit stopped working/ no longer displaying information January 2021. Then mileage of 87,000.. elk grove Kia said I would have to personally pay to have the multimedia system replace. The new system only lasted approximately 1 year, 6 months..... I asked the Kia dealership to replace or offer discount to replace this needed system.....the answer was no ! I said to Kia dealer that obviously the product installed was inferior..(lasting less than a year....the reply was the dealer is not responsible for the products installed in Kia vehicles. I made a complaint to the BBB national programs- auto line...re: Kia2115737....BBB said my complaint does not qualify per their guidelines.. I am still without visual assist of the "multimedia system".....defogger/ defroster.., gps,
It started with a small spots on the front edge of the hood. That spot gradually grew and more spots started peeling. The next came on the driver's side on the frame of the windshield then on the passenger side. Pieces of paint just peeled off. There's about a good 8" long patch that has no paint and it's still flaking. The piece of paint that came off was so thin and brittle, I couldn't believe it. It just seems like the undercoat wasn't good and didn't fuse with the paint when it was applied. I don't know if I'm going to have to have the entire SUV repainted.
My paint began to peal around the frame of the windshield. When I inquired at Kia, they claimed that because it was a pre-owned car and I had past my warranty of mileage (because it was a pre-owned car) there is nothing they can do for me. I inquired at a local paint shop and was informed that the seal failed over the paint, causing a de-lamination issue. Clear evidence shows that my car has never been re-painted and this is in fact a manufacturer malfunction. However, Kia still refuses to assist or take ownership of this defect. Meanwhile, my car continues to peel at a rapid pace. Even when I take to get my car serviced, mechanics are unable to perform routine maintenance due to the paint chipping off in their tape and other supplies.
- Garnerville, NY, USA
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I logged into credit karma looking at my car details and saw there was a recall on the traction. Ive noticed my traction light on in the car; however, did not think anything of it as the button was pushed in as normal. The light is on consistently.
My 2015 Kia sorrento has paint that is chipping off in large chunks around the winshield and the hood. This issue has been happening for a couple of years now. I spoke with Kia consumer assurance and they informed me that the only models covered is 2011-2014. I purchased my Kia sorrento in April 2014, although it is a 2015 model. I want to make a formal complaint regarding this model. I have seen others with the same issue in this area.
Gossett Kia on mt. Moriah in memphis, tn replaced my engine in 2019 due to a recall but after my engine was replace my check engine light has constantly been coming on. I have taken my Kia Sorento back to the dealership numerous time only to be told that I am not putting my gas cap on right or tat my gas cap needs to be replaced. I have purchased 3 gas caps from this dealer ship. I will be driving down the street and the check engine light will just come on. This issue did not start until they put in the new motor. However no one at the dealership checked the censor. I have replace numerous parts on my car and all the replacements were done at the dealership. I have requested from the dealership a print out of all the repairs to my Kia and as of today's date I have not received it. I have mad the request 3 times. Once over the telephone and 2 times in person. I feel defeated but I am not giving up. They need to find out what the problem is. I am 71 years old and they seem to think I don't know what I am talking about. My name is [xxx] and I live at [xxx] my phone # is [xxx] I have an appoint to take my truck to Kia again to check the engine light 01 08 2020. If they had checked the censor when T his first happened it would probably still be covered under my warranty. Now I will probably be out of pocket to replace the censor. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Pearl white paint is peeling from the base coat. Started peeling at 90K miles. Paint warranty ended at 40K miles. There is a current lawsuit in progress on this issue. I am not a part of that yet.
The paint on my pearl white Kia Sorento is falling off. I contacted the Kia dealership in mobile, al where I purchased it from the service manager came outside took pictures and never contacted me. I called and called and he never returned my calls. I also contacted Kia corporate and was given a case# 13187397. Noone ever returned my calls. I paid over $700 to have my car painted myself and the paint started to peel off again in less than 90 days. The store repainted to faulty areas at no charge. This is ridiculous.
Our Kia sorrento has the metal shavings in the oil passage which has caused the entire engine to fail at $50K miles. There is a Kia recall for this issue; however, Kia is refusing to cover the cost because our vehicle VIN is not part of the specific recall. The estimated cost for repair is $8K, plus our out of pocket costs for renting a call. We also had issues with the car that required air conditioner repair and replacement of the entire center console, but are not sure if they are related to the manufacturing defect at issue currently. In addition, we received a letter saying our airbag indicator is faulty but a recall is not coming up for this item.
The pearl white paint is chipping off of my Kia Sorento on the windshield pillars, above the windshield and the hood and various other locations.... the paint finish is faulty and was not properly applied
Car multimedia system includes blue tooth radio a gps stopped working and I can not use blue tooth and direction maps my mechanic asked the Kia mechaniic and was told it is a common problem.
I was driving on a rural highway, on a Saturday morning, sun shining and a brisk 70 degrees, when I heard what I thought was a gunshot and my ears ringing from the sound. My sunroof started shattering and then raining glass down into my car. I thought maybe something had hit my car and stopped as soon as safe. Needless to say I was scared to death. I immediately took my car to the Kia dealership because my roof was blown open. I called the insurance company to make a claim and they will fix my sunroof. I then saw online that this was an issue with a Kia Sorento and just want people to know that this exploding sunroof is happening and it is scary and dangerous!
My vehicles rear facing camera has a black screen. The lines are still there and it seems like the sensor is working but the screen is completely black. At first this seemed to be an intermittent problem only happening one or two times a week. Now it will not come on at all. The vehicle starts in park and when put in reverse the screen turns black but shows the lines for my car.
My 2015 Kia Sorento ignition went out and I had to have it towed into the dealership and cost me right at $500 for a new ignition. Making me leave with two keys, my original key will only operated the door and then new key operates only the ignition. My factory fob is no longer a part of the working ignition. I am seriously unhappy and find this hard to believe being that my Kia has less that 88K miles on it.
A D V E R T I S E M E N T S
- Toomsuba, MS, USA