This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At first, it wouldn't shift out of park. Now the driverside headlight intermittently flickers and goes out. There's a burnt electrical smell coming from the engine compartment.
Purchased brand-new in 2015. Paint started chipping away in 2018. At first I thought it was normal wear and tear because it was tiny and only a few spots. It is rapidly bubbling and peeling off now. Most recently a foot of my side bar peeled off in one instance. I haves talked to a auto body repairman and he did not feel like this peeling started from rocks or debris.
Engine shut off without warning while driving. My wife was driving and Was able to roll off road thankfully. She was on a very busy road and was in serious risk of injury along with the cars behind her. Did not start back up. Battery had power. Found out ENGINE FAILED! Verified by mechanic. Called Kia Corporate Customer Service number and was told the engine will not be repaired. 125,000 miles. No warning lights came on. This is absolutely wrong of Kia! Shame on them!
I have the Sorrento with the white pearl paint for last couple years I-??ve had small flakes come off and I-??ve tried to cover them up with the ink pen. But the spots are just getting bigger. So Disappointed. This is my second Kia I did not have a problem on the black when I had before this
This 2015 KIA Sorrento was purchased new 8/14. It has been regularly serviced/maintained since.In Nov 2018 the AWD would not engage during a snowstorm, I was left stranded and had to be towed to the Dealership. The AWD coupler needed to be replaced. October 1, 2021, the car was inspected and passed with no major issues. November 6, 2021, the car would not start. It was jump started and brought to a local Auto Repair Facility where I was advised it needed a new battery. New battery installed and on November 8, 2021, the car would not start. I returned to the same facility & had them check the battery, alternator and starter. All was fine. They recommended I return to Healy KIA, Newburgh, NY, and have them check the computer board. December 1, 2021, Healy KIA informed me that the head gasket was shot and that I needed an engine rebuild. I questioned this as the car was only 5 years old, I only drive the car locally, and that I have done no extensive travel in over 2 years since Covid-19. Healy KIA never offered to replace the engine, only the rebuild for $11K. I contacted KIA Corporate on December 2, 2021 to file a concern (Case #14515621) and was advised by that Rep I was out of warrantee, admitted there had been engine recalls in the past, but a Manager would review my case and call me w/in 2-3 business days. To date, no return call. I began calling KIA(800)333-4542 for these past 3 days & the automated phone system either dropped the call or transferred me to Road Side Assistance. December 8, 2021, I finally got through to another KIA Rep, who confirmed my case number and stated my case was still under review awaiting verifying information from Healy Kia confirming the damage and the estimate. I advised the KIA Rep that I had a copy of that estimate so he instructed me to upload this information at www.KIA.com. Ironically, the case number KIA provided, my name/email is invalid according to the KIA website. I need your help and guidance. Please advise. Thank you!
I have a 2015 kia sorento my paint has started peeling off for no reason. It is snow pearl white.I've spoken to and have seen others just like mine doing the same thing. This is definitely kias responsibility. Not all of us would have the same issue if not!!!
The paint on my Kia (pearl white) blew off from a portion of my car on a windy day. The car has been seen by the Kia dealership and we were referred to Kia consumer affairs. There were no prior signs of paint peeling in the area where it blew off prior to it blowing off.
Normal low beams are useless for driving. You must use high beams to be able to see, even in town. This has been a problem since I purchased the vehicle in 2015. Also, I have had to replace the bulbs three times, If I don-??t buy the brightest/most expensive ones, I-??ve wasted my money and it-??s like putting a night light in front of your vehicle.
I have a 2015 Pearl White Kia Sorento. My paint has chipped tremendously and I have only had the truck for a year and a half. It first started with a small chip on the side of my windshield which is now huge. I started noticing more chips shortly after and they are now huge as well. There has to be a defect in this paint because EVERY snow white kia that I have seen in my city looks JUST like mine.... PEELING!
Lowlight beams are very dim. Poor visibility. NHTSA ratings are poor. I-??m concerned as to why Kia will not fix the issue. There was no accident but for years I-??ve been afraid to drive at night or avoid it. I-??ve looked online and see I-??m not the only Kia Sorento owner with these concerns. This does make me regret purchasing Kia and I tell everyone I know don-??t buy this car.
2015 Sorento has paint peeling and chipping due to air and weather. The peeling paint started December 2019. The condition has gotten worse. The chipping started this year.
I am making a complaint due to the paint chipping above the windshield. The paint started to chip and now in growing larger. Every time it rains the paint chips more and more. I have noticed not only that my car pillars on the siding around the windshield peeled that I have repainted but now it is above the wind shield. There are alot of Kia Sorentos in my area that the top of their vehicle are peeling as well so this has to be a manufacturer problem. I have spoken with a few shops in the area and they stated to inform Kia that is an ongoing issue with all the kia's. I have pictures of the top of my vehicle.
Intermittently and unpredictably, my V6 Sorrento just loses all power when trying to accelerate. This occurs when trying to accelerate from a stop or slow roll, but not when moving along at over, say, 20 mph. Obviously, this can be a very dangerous thing when trying to cross or pull out onto a street when there-??s oncoming traffic. The car will move just enough to place it in the path of oncoming traffic and then nothing more until after I-??ve released and depressed the accelerator enough times for it to finally decide go. The car has been to the dealer several times for this, and they-??ve had no remedy. They said that they couldn-??t do anything because they couldn-??t duplicate the problem, which is no surprise because it-??s totally unpredictable. I-??ve had the car into the dealer for this enough times that they finally opened a case with Kia corporate, who also had no answers. My private mechanic found a service bulletin (online, and not from Kia) that said a hose in the fuel system was the issue. After I took the car back to the dealer yet again and told them about the bulletin, they supposedly checked the hose and said that it was okay, but they didn-??t try replacing it. After all that I-??d been through dealing with this, the dangerous situations it has put me in numerous times, and the fact that they had no answers, it seems to me that they should at least have tried replacing the hose. I-??ve been dealing with this for years, and it's disconcerting and dangerous to not be able to trust the car. The car is a 2015 Sorrento SX V6 that I bought in July of 2017 with 31,094 miles on it, and I paid extra to have it -??certified.-?? There is a thread on Kia-Forums.com where others have expressed having the same issue, also with no resolution. Thank you.
The contact owns a 2015 Kia Sorento. The contact stated that while reversing out of a parking space and making a left turn, the contact heard an abnormal popping. The contact felt the vehicle was dragging something underneath the vehicle. The contact was able to pull over and restart the vehicle however, the engine was shaking and the contact saw that there was oil leaking on to the ground. The contact put the vehicle in neutral and had her son push the vehicle to her residence. The dealer was contacted but the service department was unavailable. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 123,050.
In July of 2019 I purchased a 2015 Kia Sorento from Haley Toyota of Richmond. About 7 days after purchasing my Sorento, it was cutting off on me while driving and not starting. It was during the hot summer and I would be in the car with my kids sweating stuck hours away from home until the car decided to start up again. It would cut off on us while we were driving!! One day it was almost a terrible accident. Someone almost slammed into the back of us I had to swerve into the ditch!! And ALL of my children were present and my mother. It would start back up like after 30 minutes sometimes hours!! The first time this happened, when we finally got it to the dealer they had it for a while. They said they replaced a computer system and that that should fix it. It didn-??t. We kept taking it back they kept not fixing it. And now the car is just not working whatsoever. And I-??m still paying for it. The engine shouldn-??t be cutting off while the car is in motion. And I-??ve looked and there are so many recalls on this car but why isn-??t mine included in any engine recalls? The engine is no good. Toyota should not have sold me that car. The vehicle was inspected by Toyota AND Kia and they both acted as though they didn-??t know the issue. Then the car just stopped working. We took out in so many times with no resolution. And not I-??m stuck paying for a car that doesn-??t even run. $333/month plus car insurance. And it was dangerous to drive. No warning Lights or warning signs popped on it would just cut off in the middle of no where. And then after that the engine light would come on, but never before cutting off I never had any warnings. I-??ve been given no resolution, and I really need help.
This is a continuing problem. I have previously reported this issue to KIA and it has fallen in silent ears. For whatever reason my vehicle has been bone dry of oil. There is no warning that the oil is low. No indicator comes on., nothing! This can happen immediately after an oil change. The oil does not leak on the ground and it is known where the oil goes. The only way I know that there-??s is no oil is that the car smells as though something is burning. I have spent hundreds of dollars in oil trying to keep up with when it dry-??s out. Also, the rear brake light (right) burns out at least twice a month. At one point the light burned into the housing unit and had to be pulled out with needle nose pliers. I have again spent a lot of money on replacing bulbs. This car is extremely unsafe and I feel at anytime the car will catch on fire.
After engine replacement the car has a major loss of power that occurs intermittently. When accelerating the car will stutter and slow down I live In The mountains and there are a lot of blind corners that are safe to Navigate when the vehicle responds properly. I have almost been tboned by oncoming vehicles traveling at an excessive speed around those corners due to the loss of power the vehicle has suffered due to poor repairs and faulty engine
A D V E R T I S E M E N T S
- Duvall, WA, USA