Left out for work one morning as normal. Everything was ok no lights no warnings no problems. I was driving approximately 25-30 mph when my speed began to decelerate, a knocking noise, the check engine and oil light came on and my vehicle just stopped. After about 10-15 mins I could restart the car and drive to a safe parking lot off the street. When I started the car back up the knocking sound was even worse. In the parking lot, all the fluids were checked and there was not one drop of oil in the engine. I took the vehicle to the shop and was told the engine was done. It would need to be replaced. The mechanic explained that there had been a problem with the engines burning up oil in the 2011-2014 Kia's. Thankfully, I was on a local road during morning travel, not the highway. I shudder to think of what may have happened if I suddenly started to decelerate at highway speeds and was hit by another vehicle.

- Dallastown, PA, USA

Was driving to the store for groceries with my 2 young children, when my car just stopped accelerating and the engine seized up on a local road. Had noticed a ticking and knocking sound when accelerating a few prior and a weird sound coming from the suspension but it was dismissed by the dealer. Had the vehicle towed to my home and had to tow to dealership as it would no longer turn over at all. Received a recall notice but apparently it doesn't apply to my vehicle because I had oil, coolant and no leaks anywhere. Only had 127,000 mold and this is the 4th issue I've had with this vehicle. 1st was rats chewing all my wires, 2nd was the rear differential, 3rd fuel pump, and now this.

- Lincoln, CA, USA

Car was traveling from Atlanta and the speed odometer on the car showed it was dropping then knock noise pull over then I made to exit and check oil Guage the sensor lights never showed when I had picked up the person house I took to said it was crank sensor and started it heard knocking sound and I call NHTSA reported incident and was giving a claim number haven't heard anything since I no its recall on engine cause I had received paperwork that it was and also saw report on news

- Warner Robins, GA, USA

In May of 2021 my 2014 Kia Sorrento had major engine problems. I brought it to Myrtle Beach Kia immediately and after 5 months of back and forth and paying for rental vehicles, I was told that they would not cover any repairs due to the Recall! I then paid $8, $663.63 for a repair that was never fully completed. Immediately after receiving vehicle back, check engine light was on. Numerous call to the dealership and I was told dont worry it just needs to cycle through. My vehicle has NEVER been properly serviced by them. I have kept up will all oil changes and maintenance in the meantime. I was told the check engine light codes were PO335 & PO 0018. I have had the Camshaft Bank Sensor and Crankshaft sensor replaced on [XXX] and this vehicle STILL has same check engine light on and is not receiving proper power while driving. I looked up recalls and found that currently recall 21 V331000 is in effect, this recall is a major safety issue especially being that I have 3 children that I drive around in and there may be a fire! I called Myrtle Beach Kia and the earliest they can get me in to service is a month from now, on [XXX]!! I feel that especially after everything I have been put through with this vehicle and the amount of money I have put out, that a loaner car would be offered to me to drive while waiting for them to fix the safety recall. Please contact me at [XXX] or [XXX] and please contact kia to allow a loaner vehicle to be used while waiting almost 1 month for the service. Thank You in advance for hopefully your concern and remedy to this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Georgetown , SC, USA

Doing speed limit of 70 lost power for no reason had 3 mo left 500 minutes from home on vacation towed home thank God was able to get off the free way.Tried getting Kia to fix said since it was 3.3 engine not 4 cylinder the couldn't fix it.same problem metal in oil and on dip stick see now 2017 3.3 same problem someone going to get hurt or worse now I need a lawyer.left no car and disabled

- Manchester , MD, USA

Headlights continually need replacing. We must replace headlights every few months. We have tried several brands of lights and regardless they go out. We have had all the lights go out at once while driving at night. Cruise control no longer works. I had the clock spring replaced but this did not fix the cruise. Seat warmer Driver side seat warmer no longer engages. When the button is pressed, the indicator light flashes as if it will come on but never does.

- Monroe, LA, USA

The contact owned a 2014 Kia Sorento. The contact stated that while driving at 30 MPH, the vehicle accelerated to 40 MPH, with the check engine warning light illuminated. The brake pedal was depressed; however, the brakes failed to stop the vehicle. There was smoke coming from underneath the hood, and then flames came from underneath the hood. The parking brake was applied, and the vehicle was able to come to a complete stop. The contact safely exited the vehicle before the vehicle was engulfed in flames. No injuries were sustained, and no medical attention was received. The fire department arrived on the scene and extinguished the fire. Police and fire department reports were filed; however, the fire department was unable to determine the cause of the fire. The vehicle was towed to a tow yard and was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 132,000.

- Hardy, VA, USA

I was driving and my car started acting like it was stalling out. I pulled over and put it in park and turned off the engine. I tried to restart, didnt restart. Let it sit a minute, and tried to restart again, it did. I drove straight back home about 2 miles away and didn't drive it further. There were no indicator lights on, so we had no idea what had just happened. My husband checked the oil, everything was ok. Drove it a few days later, was driving around just fine for about 30 minutes, then the same thing happened, I heard a clanking/stalling noise coming from the engine, and it was stalling out. Thankfully, I was able to pull over to a residential street and had to get it towed to my mechanic. Again, NO senor lights were on. My mechanic looked at it, and was baffled, because he said basically my engine is shot. I have always maintained my vehicle with oil changes, and tune-ups, and everything else, there were no indicator lights telling me something was wrong. I am completely upset and baffled at how my motor just stops working for no reason at all!

- Rochester, NY, USA

ABS, traction, and tire warning lights all come on at same time, the tire warning light blinks for a minute or so. I checked for low pressure in tires and it was not the problem vehicle seems to function fine no traction issues no ABS issues that I can see or feel in driving, saw the recall for the AWD but mine is fwd.

- Macon, GA, USA

Hello, I am writing here since I did not receive for online access. My situation is related to my 2014 Kia ​​'Sorento vehicle, VIN # [xxx] it is presenting failure indicators related to 4 recalls reported by the federal department of transportation to correct whether it is replaced or repaired. I contacted Kia de aguadilla puerto rico presenting the situation, they indicated that the vehicle was inspected for 2014 and that at that time it did not present any type of problems and that by the VIN #. my vehicle is obviously one of the units referred to by the recall and according to the information the vehicle that meets the specifications of the make, model and year must be inspected by certified Kia mechanics. In the telephone conversation they indicated that the cost of the inspection starts at $ 65 depending on the type of problem. I had a conversation with another Kia representative from kennedy explaining my situation with Kia from aguadilla, being specific that the recall clearly indicates that in both 1 and 4 recalls, life can be at stake without the parts not being corrected in time. This and the previous messages related to my situation remain in record for when an accident occurs that involves both my family and third parties. I hope you can help me in this situation. Thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Moca, PR, USA

The headlights don't shine on anything and it's hard to find your way at night. Speed ​​control does not work. The engine has a different rhythm at 3000 RPM.

- Moca, PR, USA

My engine was replaced at 118,119 and equipped with knock sensor saftey software to avoid another engine failure. At 139,505 my knock sensor software activated with. No advance warning as I was making an accelerated left turn in front of 3 lanes of traffic. I was in a stationary position with my left blinker on judging when to turn left in front of westward moving traffic. As I choose the moment to quickly accelerate and make the turn in front of traffic the knock sensor was activated, putting the car in limp home mode not allowing me to accelerate to saftey. Two cars traveling westbound had to slam on their breaks in order not to hit me. I made it to the middle lane diving traffic and then had to be towed to the Kia dealership in order to get in out of knock sensor limp home mode. The saftey equipment installed to keep me safe in-fact did the opposite and put me in harms way.

- Simi Valley, CA, USA

My vehicle keeps having issues with oil. I get regular oil changes an I have to put oil in it either every 2weeks even after an oil change. I have had an oil compsumption test an have been told that there is nothing wrong with my car. There are no oil leaks at all. I was on the highway in cruise control when it all of sudden came out of cruise control then I noticed my RPM gauge wasn't working also. I then came to a light an when I started to go I noticed my car being sluggish to reach 60mph. I at one time had my pedal to the floor. It also acted like it wanted to stall on me. I made it home an into my driveway where I turned it off an back on which at that point my rmp gauge started working an the car acted normal. I have asked Kia about this problem numerous of times an I get no where. They say well we see that the consumption test came back in the standard range. I have no leaks an I have to put oil in my car on a regular bases. I can be only 4,000 after an oil change an feel it actiing up an then I ck my oil an my dip stick is clean no oil so then I have to add more oil. I am concerned that I will be on the highway an my car will just shut down. My car is always moving when I have these problems. I keep getting the run around about this issue.

- Englewood, OH, USA

The contact owns a 2014 Kia Sorento. The contact stated that while driving and attempting to accelerate, there was an abnormal noise coming from the engine. The contact stated that there was a delay between the accelerator being depressed and the vehicle responding. In addition, the vehicle would shuddered with the check engine warning light illuminated. The vehicle was taken to la fontaine Kia located at (2027 S. telegraph rd, dearborn, mi 48124), where it was diagnosed that the vehicle needed a tune up. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 80,000. Consumer stated motor overheated while driving and vehicle would shut off.

- Dearborn, MI, USA

Car was in drive in a parking lot, when accelerator pedal was pushed it stuck and would not release, car sped at a high rate of speed even with brake and emergency brake on. I tried taking car out of gear and it went into reverse at a high rate of speed. Finally I was able to turn car off but I am scared to drive it.

- Rockville, MD, USA

Cruise control mechanism is working improperly. Does not always turn on, some times can set cruise with the cancel button. Can never set with the actual set button. Very faulty and dangerous

- Perryville, KY, USA

On several occasions my truck shuts down, basically the wheel locks and the truck loses power, and restarts by itself. Recently I was on the freeway and the engine light, oil light and traction control light came on and I lost speed, I stepped on the gas and truck was not moving, I was able to get to the shoulder and lost complete power. I did notice when I turned off the air conditioning the truck would start but as soon as I turned on the ac the same thing happened. I have had a lot of trouble with this truck since I bought it.

- Los Angeles, CA, USA

The contact owns a 2014 Kia Sorento. While driving 70 mph up a hill, the contact depressed the accelerator pedal to the floorboard; however, the vehicle started to decelerate to 40 mph or less. Also, the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the bearing rod inside the engine failed and the engine needed to be replaced. The vehicle was not repaired and was towed to jim shorkey Kia (located at 12900 us-30, irwin, pa 15642, (724) 241-0176) where it was diagnosed that the bearing rod inside the engine failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided case number: 13201482. The approximate failure mileage was 70,000.

- Jeannette, PA, USA

My Sorento feels like it's going to stall, especially when accelerating. It's also burning oil at an alarming rate. The oil lamp flickered once while driving on the highway. There is no obvious oil leak. I took it to the dealership and they said it needs a new engine it that it isn't covered under the 17V224 recall. I'm afraid that the engine is failing and that it is Kia's responsibility, but they are ignoring the problem

- Cedar Creek, TX, USA

Acceleration. When I accelerate it hesitates to pick up. Very dangerous as I was trying to merge into the highway or merge into a different lane it did not accelerate quickly enough and the vehicles in that lane had to brake hard as I entered that lane almost rear ending my vehicle. Even if I press the gas pedal hard it does the same thing, it hesitates before speeding up. Another issue is the door lock button from both driver and passenger sides work sometimes and doesn't work sometimes. Even when I'm driving the doors would not lock with the auto door lock feature on when vehicle gets in motion. I have to manually push the lock button for each door and when I manually lock the doors that is when the door lock/unlock buttons will work properly. Had children in the back seat and while I tried to lock the door it would not lock. Had to pull the vehicle over to hand lock each door. But very dangerous either way because I can't control what kids will do in the back in middle of the highway and if I try to lock the door I won't be able to.

- Bronx, NY, USA