This is regarding recall #23V652.The manufacturer has failed or is unable to remedy this safety recall since 09/25/2023 in a timely manner. This put myself and family member at risks everytime we operate the vehicle. KIA advised us to park it afar to avoid fire hazard. However, my car has already been broken in once so I am too traumatized to park it far away from my house. This is a serious safety concern that should be promptly addressed.

- Vancouver, WA, USA

Engine lost power. Analysis indicates the catalytic converters failed and need replacement. The engine and catalytic converters were replaced June 2022. This power loss occurred on major interstate, which could have resulted in death or serious injury. Defective products still being used. Per the dealer, the replaced parts have a warranty of 12 months or 12,000 miles. They know these issues exist and persist, putting lives at risk. We did have an engine light come on a few moments before the engine failed.

- Duluth, GA, USA

My car was at Kia for a key fob issue. A day later the engine started ticking. I-??m told I need a new engine. My car had no issues. I want to know if it can be related to this recall or if my car should-??ve been recalled for the 2017 engine recall sc147. I am not convinced that they didn-??t cause this when they had it as it started the next day it was driven. They will not take responsibility for it of course.

- Dumont, NJ, USA

Was driving on highway when suddenly the vehicle lost power and couldn't maintain speed. Once stopped smoke came out from under hood which turned out to be from coolant. Had car towed to independent shop where it was determined that the engine head gasket/s are bad and engine head bolts and block. Fix is it needs a new engine. Always had maintenance done at dealer and this happened just out of warranty 106k miles.

- Soddy Daisy, TN, USA

I received a recall notice from Kia dated 11/14/2023. The notice said that the HECU hydraulic electronic control unit could short circuit and catch the car on fire whether driving or parked. They suggest parking away from anything that could catch fire. There is currently no remedy for this serious safety issue. It has been 3 months already and there is no time line for a remedy. They offer no options such as a loaner car to help mitigate the risk to personal safety while driving this car. I would like to have some interim solution until there can be a remedy of this serious safety risk. This is an unacceptable safety risk. Thank you for your time and attention. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Winthrop, WA, USA

Engine died with no sign. Was told engine had no oil

- Sterling , VA, USA

No lights went on the dash. N warning that the engine was damaged. Now 2 mechanics have agreed that the engine is bad Just got the car used from dealer in March and no one knew anything about it. I-??m devastated

- San Antonio, TX, USA

Engine seized while driving. Had to be completely replaced.

- St. Petersburg, FL, USA

The contact owns a 2014 Kia Sorento. The contact stated while driving 50 MPH, the contact heard an abnormal ticking sound. The contact was able to pull over safely. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined there was a hole in the engine block. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the repairs were not covered under recall. The failure mileage was approximately 103,000. The VIN was not available.

- Onamia, MN, USA

With no warning the Kia suddenly started shaking and shuddering and white smoke started coming out of the exhaust while driving down the freeway. There were no symptoms of the problem prior to the failure. Took it to a mechanic and he said the car has a blown head gasket. A second mechanic confirmed the diagnosis.

- Greer, SC, USA

Kia smelled of electrical burning/fire after driving. burning smell permeated into dwelling. Notified KIA Customer Care Center at 1 (800) 333 4542. Case [XXX] initiated day of engine burning/fire [XXX]. No response from Kia. Called to inquire on update January 16th, 2024. Spoke with Mary. Mary had no update. Asked to speak with her manager, She transferred me and call dropped. Unprofessional conduct with life-threatening Kia engine bomb sitting in my driveway. Initiated complaint on Kia's website and another case number was generated - [XXX]. Tried calling back to no avail. Call dropped five times. Initiated this NHTSA complaint immediately after last call dropped by Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Chandler, AZ, USA

The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment, and the vehicle then lost motive power. The contact was able to coast to the shoulder of the roadway; however, the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 162,000.

- Cordova, TN, USA

The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the check engine, the MIL, and the ABS warning lights were illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

- Fleming Island, FL, USA

The shop I took it to tested the compression and 3 cylinders were out. They said I need A new engine at 120k miles on it.

- Battleground , WA, USA

The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated no warning light was illuminated. The contact was able to coast off to the side of the highway and then noticed smoke coming from underneath the vehicle. The contact did not open the hood and had the vehicle towed to an unknown dealer. The contact stated the dealer advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Auburn, WA, USA

Fuel pump/engine began failing before the engine locked up. I was driving down a country road and lost power. When I floored it the top speed was approx. 7 MPH. I did not have anywhere to pull over. It has been inspected by the manufacturer and they said it needs a new engine. There were no warning signs or anything. I don't know how to answer if the problem has been reproduced. Via Kia forums, this is a common issue that is usually handled with the extended warranty. I've contacted Kia and they admit I'm having issues. Quote from their email "We apologize about the issues you are having with your engine and fuel pump in your 2014 Kia Sorento."

- Florence, KY, USA

The vehicle shows that it is running hot but when I check there is coolant in the reservoir but then when I check the radiator there is little to no coolant in

- Brandon , FL, USA

The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the engine oil light illuminated. The vehicle was taken to the dealer and diagnosed with excessive oil consumption and that the engine needed to be replaced. The vehicle was not repaired. The contact was advised that the engine would not be replaced until the rod bearings had failed unless she wanted to pay for the replacement of the engine. The contact stated that she had recently experienced an additional failure with the vehicle. The contact stated while driving at an undisclosed speed, the service engine light, ABS, traction, and tire pressure warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed rear wheel speed sensor. The contact was informed that the rear wheel speed sensor needed to be replaced. The vehicle was repaired. The contact stated that soon after the repair the check engine warning light illuminated and had been illuminated for several weeks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 174,530.

- Lexington Park, MD, USA

The engine randomly around 45,000 miles started using large amount of oil. The engine started ticking. It is available for inspection, upon request. The safety of myself and others is put at risk as the engine is a ticking time bomb to blow up. When it first starts happening, you do not notice, as you get regular oil changes at the dealership and they never once say that your oil was dangerously low when you brought it in. The problem has been expressed to me by independent service shops as a gdi issue. I called the dealership and they said the only thing they can do is an oil consumption test for $600. The vehicle has not been inspected by the manufacturer. There are no warnings lamps that come up at all, not for low oil or anything.

- Knoxville, TN, USA

Car timing failed on the 3.3 and stalled car in the road. This is a very common problem and these need to be fixed. These cars randomly jump timing with no warning what so ever. Kia knew these were an issue and should replace the engine in my car along with everyone else that has this issue. Car is at a shop now with a confirmed jumped timing.

- Benson, NC, USA