This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took my 2022 Jeep Wrangler 4XE Unlimited into the dealership for the recall to be fixed and oil/filter change with tire rotation. I drove my vehicle to the dealer and after being there for 3.5 hours I am informed my vehicle no longer starts/turns over. I have a loaner vehicle with no solution in sight. Upon reading other 4XE owners statements that had the same issue. Upon resetting the software they have multiple trips with the same issue of the engine stalling. I DO NOT want my children in a vehicle that is NOT running properly. This will put others in danger as well, if my engine fails going down the interstate, it can cause a wreck.
I was driving on the highway at a speed of 70 miles and suddenly I lost total control of my vehicle I lost my engine and without electricity nothing worked I was close to having an accident
Jan/2023 at 55mph, a vehicle swerved into my lane which required immediate braking. Applying the brake, the Jeep engine surged, and Jeep would not slow down. I reapplied brake and initially it didn't slow my vehicle. After re-reapplying the brakes, the Jeep responded to the braking. On Mar 28, 2023 traveling approximately 20 mph in a vehicle round-about, following a pickup truck which was two car lengths ahead of me and suddenly the pickup stopped for a pedestrian. I applied my brakes on my 2022 Jeep Wrangler and the engine surged, the Jeep sped forward, I reapplied the brake but my Jeep wouldn't stop until it crashed into the rear of the pickup. There was no damage to my Jeep but some rear bumper damage to the pickup. During both incidents the ESS (Engine Start/Stop) was disabled.
Driving in the highway at 70 miles an hour. All of the sudden the car start slowing down until the gas pedal was doing nothing.I have to pull over to the side road and turn the car off. And again multiple times to get the gas work again.
I was driving the car normally and it completely shut down while moving. I safely pulled over and I was able to restart it. I then received a text message warning from the vehicle Uconnect system, error was "A charge fault has occurred for your Jeep Wrangler Unlimited 4xe" This seems to be a very common complaint when I googled the error message.
- East Northport, NY, USA
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On 3/1/23 my wife was driving our 2022 Jeep Wrangler 4XE at highway speed in the middle of a 3-lane highway. When the Jeep ran out of electric battery and transitioned to hybrid mode the engine completely shut down and she had almost no time to make it from the middle lane to the side of the highway without accident. Multiple cars and large semis had to break suddenly to avoid rear-ending the Jeep. After getting to the side of the highway the Jeep would not restart or shift to neutral. An extremely dangerous situation and thankfully the police showed up to divert traffic. With all of this said, I took my Jeep to the dealer in December 2022 to fix the loss of motive power recall (ZB7), and from this most recent experience, that recall fix either did not work or Jeep should issue another recall. An extremely dangerous situation when the Jeep shuts off at highway speed with no advance warning. Called JeepWave customer service on 3/1 and case #85607518 was opened with the promise that a Jeep case manager will reach out in 2-3 days to address my safety concerns. My Jeep is currently at the dealership and fingers crossed that when/if I get it back this does not happen again. We feel very lucky with the outcome as it could have been much worse with speeds decreasing from 65 MPH to 0 with no advance warning.
This is the 5th complaint I have called into JEEP directly as well as 2 different dealerships. My car is shutting down randomly on the highway. I was notified that it was "fixed" with a software update. This is a current recall that the dealership has said was "fixed". However they refuse to call a star tech or a field tech which JEEP service said was required at this point. I have tried to have this issue fixed multiple times with no positive outcome. Today again my entire JEEP shut down on the highway as I was getting on. I merely tapped the break to allow anther drive to merge and the entire car completely stopped. I personally hit the steering wheel and my dog almost hit the windshield if the bar was not there he would have. The are aware of the severity of the issue and don't believe anything is wrong. I am contacting an attorney for Lemon Law at this point as the vehicle is clearly dysfunctional
The contact owns a 2022 Jeep Wrangler. The contact stated that while driving at 5 MPH, the vehicle was shaking and then lost motive power. The failure caused the vehicle to drive off the roadway. Additionally, the vehicle overheated. The vehicle was taken to the dealer, where the water pump and water filter were replaced; however, the failure recurred. The vehicle overheated and failed to accelerate. The vehicle was taken back to the dealer, where the cylinder head, spark plugs, engine oil filter, and several other unknown parts were replaced. The failure recurred. The vehicle was taken back to the dealer, where it remained unrepaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Most importantly, this occurred about 7 days AFTER the NHTSA 22V-865 recall for this issue was performed. Driving rural paved road at approximately 35 mph. Vehicle abruptly lost all motive power and went to electric only mode with a top speed of about 3-4 mph showing a red turtle icon on dash and -??Service Hybrid Electrical Vehicle System-?? and -??Service Charging System-?? messages. After stopping to investigate, vehicle could not be shifted out of park or moved. Vehicle required tow for repair A few hours before this occurred, vehicle experienced two short intervals of similar loss of power, both of which abated within less than a few seconds. Most concerning is that this occurred after recall 22V-865 was performed, indicating that the safety issue is unresolved by that recall or is an independent issue. Total and unanticipated loss of power creates a safety issue in our hilly and populated terrain.
The contact owns a 2022 Jeep Wrangler. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V865000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Jeep Wrangler. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V865000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Numbers: 22V768000 (Electrical System) and 22V865000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I was driving a longer distance from Las Vegas Nevada to California Victor Ville and was coming down in speed and vehicle claimed a sudden stop in power and turned off. After a min of attempting to pull into a close parking lot the Jeep 4xe alarms were going on and off uncontrollably with zero power or capability to shutting off. After a few times of attempting to turn the jeep on and off and no success i got out of my vehicle, disconnected the battery and reconnected it. We were on the freeway with our infant in the back seat and on a thanksgiving trip back home. We just thought it was random until a recall lawyer reached out about our post on it and mentioned this is a lethal and serious issue. At this moment, we are not driving it as we seen a news channel mention this issue. I say this with the tone of seeking a new solution that is not in this death trap-?? We as a family would like to find a way to get a refund and away from this completely. We do not feel safe, we just bought this vehicle a month ago.
While driving my vehicle shut off and steering wheel locked up making the vehicle inoperable. Thankfully I was close to home on a side street. I restarted the vehicle and a -??please service charging system error-?? displayed along with a red turtle error light. The vehicle would not travel more than 5mph. I had to park it and have my husband come look at it. It-??s scary to think this could have easily happened on a busy highway. Being a hybrid vehicle it was fully charged from the night before.
In October, my brand new car straight from factory with only 3900 miles on it broke down at a gas station. The dashboard said -??service charging system-??. The car would not move or allow me to switch gears. It was locked. It took 3.5 hours for a tow truck to come. The car was in the shop for 30 days. And the dealership determined the issue was related to faulty wiring harness that many Jeep Wrangler 4xe have been having issues with. After the dealership resolved the wiring harness issue, I was delivered the car back home on November 11. After driving the car for 24 hours, the car stopped and broke down on an interstate while I was driving 65 mph. The car came to a sudden stop and the wheels locked. All the cars behind me braked suddenly and I was stuck in the middle of an interstate hoping cars wouldn-??t pile up and crash into me. The car dashboard and interior lights were flickering. I kept restarting the car and after 4 min. the car turned back on. This Jeep Wrangler 4xe is repeated having incidents where it-??s power shuts completely off while driving and it-??s very dangerous. There will be a fatality on day of this problem is not resolved.
Vehicle would not start. Drove to a distant High School. Parked. Went to leave and the vehicle will not start. I had to have the vehicle towed to the dealership. I have been advised that it is a Hybrid Engine Coupling. There were no warning lights.
Brand new 2022 Wrangler Sahara 4xe randomly stalled in traffic. There was about 450 miles on the vehicle. This happened about 2 weeks after I purchased the vehicle. I've seen that others have been having this issue and there's even a lawsuit regarding this. I had two passengers in the car with me and I was driving at night with a line of cars behind me down a windy road and could have caused a pile up. When I first got in the car, the pure gas range was around 135 miles. I put the car in electric and drove for about 3 minutes till I arrived at my destination. Right after I put the car in park, the low fuel sign came on but there was still around 126 miles left of gas so I was very confused. I drove for another 5 minutes and this time the fuel dropped down to 34 miles. So within a matter of minutes, I lost 100 miles in gas range. I went to fuel the car and when I turned it off and on, the low fuel sign disappeared and the car was back to 126 miles of gas range before I even put any additional fuel into it. I figured this was just a fuel sensor issue and ignored it. After I added fuel, it drove fine for 30 minutes or so and then as I was driving home, I noticed that the car seemed to just suddenly slow down and I got a warning sign to put my car in park and turn it off and on. I was able to pull to the side but I noticed that on the side where you can choose between, electric, hybrid, and e-save, all of the options were not lighted. It appeared as though the engine had stalled. Once I restarted the car, it ran fine. I do not believe I received a check engine light or any other warning signs except for the car telling me to restart and once I did, everything went away. Some folks on the 4xe forum said to check the fusebox and 90% of the fuses were loose or not seated properly. However, this should not be related to the fuel sensor issue. Brought it to a dealership and they said nothing was wrong with it and no codes came up.
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
The car has twice come to almost a complete stop while driving as if it lost power with a close to full charge and plenty of gas. Car goes into a blinking D mode and has to be put in park and restarted. Happen in daily traffic very dangerous!
A D V E R T I S E M E N T S
- Lakeland, FL, USA