This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle has been nearly underivable since purchased. Several times I have taken the car in for things like: No power. The car will drive, but slowly and with no "get up and go". It takes quite a bit of time to get to legal driving speed. This has happened on a highway at least once, and multiple times on regular roads. My electrical system has failed, and all components, including my battery, has shut down. This happened on the highway on my way to work. I lost time at work as well as my car for 34 days. (This is the second time it has happened). My gas tank cover refusing to open/my gas tank refusing to accept gas. My electric battery getting too hot and burning through wires, including my coolant tubes, which in turn, shut my car down. This happened on a major road. All of these things have caused immediate safety to myself and others that have been in my car when it stopped working. I have thankfully been able to get myself off the road in all of these instances without causing an accident. There have been several break downs where I had to have someone come get me, and I have had it towed several times to the dealership as well. I have broken down entirely on the highway several times, slowing to a stop and having people needing to drive around me, or stop to help. I have taken the vehicle in many, many times and have been without my car for over 40 days (if I counted, it would be over 60 days). The dealership has told me it's a 4xe problem, but then lists the problem on paper as various things (coolant leaks, high voltage battery problem). At this point, I am afraid to drive it, as I have 1 active recall with no remedy available and a few alerts. My check engine light came on again this morning with no reasoning behind it, and the Jeep says to check ABS braking system and electrical systems. It's my very expensive daily driver. It has been inspected by two dealerships, with me taking into one dealership at least 12 times for recalls and repairs.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Recall #95B one of many since I purchased my vehicle. Cannot use it for what it was purchased for which was to use electric and save gas money. Now recall states not to plug in vehicle and that it can catch fire and explode at any time running or not. I am scared to death to drive this vehicle and have my child anywhere near it. And it is our only vehicle which costs me over $1000 a month payment I can barely afford. Its causing us extreme stress and anxiety. I have been trying for months to get rid of this vehicle which has dropped over 50% in the value.
- Metamora, IL, USA
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I have received a recall notification 95B/NHTSA 24V-720 that advises I should not charge my PHEV, park away from structures or other vehicles until the remedy is obtained. However, no guidance has been provided on what to do if these precautions cannot be met. This situation is unacceptable. Receiving a recall advisory with such severe restrictions-?"without a solution or clear guidance on alternative safety measures-?"leaves customers in an impossible position. It is unreasonable to expect owners to manage these risks independently without adequate support or timely options to ensure safety and functionality. I have raised this concern with FCA and received no adequate response. I therefore would like to formerly lodge a complaint.
History since I leased this vehicle: 1. Charging cord froze to vehicle when parked at a charging station outside and would not detach until it thawed. 2. Car was recalled for a battery issue and was allegedly fixed. 3. Car later died. The battery was completely dead for no apparent reason. I had to have the vehicle towed to the dealer for the battery to be replaced. They were not able to explain why the battery died. 4. Just received another recall for a High Voltage Battery fire risk issue that they have no remedy for as of yet. We are advised not to charge the vehicle or park it near any structures or other vehicles! 5. While driving home from work, the Jeep suddenly stopped moving. The console where the shift gear is began to flash and I had to put my foot on the brake, put the car into park and then put it back into drive to get it to move again. When it went back into drive it lurched forward. Luckily no one was behind me at the time or they likely would have smashed into me or I could have caused an accident. According to online research it is another on-going problem, one article reads there are hundreds of complaints on the Jeep forums with no fix saying: When customers take their Jeeps in, the service advisors have trouble diagnosing the issue. And while Jeep has issued some recalls, the problems remain and the electric Jeeps continue to fail.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Jeep Wrangler. The contact stated while driving approximately 30 MPH, the instrument panel went black. The contact was unable to view any information displayed on the instrument panel. The contact stated that the mileage on the App showed the vehicle mileage at 1,000,000 miles. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,000.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Jeep Wrangler. The contact stated that the vehicle was parked outside the residence for 5 days when a neighbor called to make him aware the vehicle was on fire. The contact was not at the residence at the time of the fire however 911 was called to arrive at the residence. Upon arrival at his residence, the fire department was present and had extinguished the fire. The fire department stated that the fire was not arson-related and the origin was electrical. A fire report was filed. The vehicle remained at the residence at the contact possession. The sidewalk and the street were damaged due to the fire. No injuries were reported. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 10,000.
We recently got the Jeep back from being serviced for a problem (P0E15-00) that seems to be a common issue with a part (hybrid/EV battery pack coolant heater) that breaks every 15-30k miles. Yay! Ours was at just over 17k miles. Now, on top of all of this, I receive a notice for our fourth recall in 2 years, for a battery that could randomly catch fire and there is no fix known yet. The charger for the Jeep is literally right outside my children's bedrooms. If I want to charge my vehicle, I am potentially risking a fire right next to where my kids sleep. If I don't plug in, the whole point of us picking the plug-in hybrid is a total waste of our money. I also have to park next to an apartment building, let alone my other coworkers' vehicles when I go to work. I now feel like my vehicle is a ticking time bomb. I would love to be able to end my lease early to get out of this nightmare. At the very least is there an option for a loaner vehicle or rental reimbursement until this potentially extremely dangerous issue is repaired?
On February 14, 2023, as I was driving home from work at 4:30 pm, and luckily stopped at a traffic light, my Jeep shut down and showed a charging fault while I was nowhere near a charger. I was eventually able to restart the vehicle and make it the rest of the way home. We had the software updated, so hopefully that does not happen again. I was about halfway between my place of work and my home, which are about 8 mailes apart. My vehicle had 5373 miles on it at the time of the incident. Now my car is yet again under recall at risk of fire due to the battery and I am scared to drive it and have it near my home.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Upon purchase of the Jeep, within 8K miles, the fuel pump went out and left me stranded. Now, at 27k miles, the car has been undriveable for 4 months. The engine will not accelerate, causing near collisions on highways. Over 13k in repairs are currently in place and there is still no resolution.
There was a prior recall where if there was discoloring or charring of the battery terminal a new battery was suppose to be installed. I reported this and showed the damage, and they just cleaned the terminals and sent me down the road. Now that these are burning houses down I would like to get out of this lease, its almost up anyway.
The contact owned a 2022 Jeep Wrangler. The contact stated while the vehicle was parked unoccupied and turned off, there was smoke coming from the vehicle. The contact stated the fuse box located on the passenger side of the vehicle had caught on fire. The fire was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided. The contact was informed that the cause of the fire was that the fuse box failed. A police report was not filed. There were no injuries sustained. The dealer was not contacted. The vehicle was not diagnosed or repaired. The insurance company sent a fire investigator to determine the failure. The manufacturer also sent an investigator and confirmed that the failure was due to a faulty component in the vehicle but no further information was provided. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
22-?? JEEP 4xE LOSS OF MOTIVE POWER Vehicle wouldn-??t start for approximately 15 minutes. Showed charging system error and a battery light was on. Once vehicle started it was driven 5 minutes, parked and turned off. Within 30 minutes it was started again, and driven down the street when it lost power and indicated the speed was limited. I attempted to turn around to get back and park it when it quit in the middle of an intersection. Vehicle had a message to put it in park. I did. It wouldn-??t restart or go into neutral to even push it out of the road. After about 10 minutes it started and I drove it back. It kept losing throttle and rolled opposite direction down a hill while in gear and still running. The throttle intermittently would work and rev then move forward. I backed it uphill into my driveway with it continued to roll forward and then rev the engine and reverse. When it losses power to the pedal it doesn-??t rev the engine and will roll. Instrument panel and lights/entertainment still work when it does this. Mine and my children-??s safety were put at risk. We called the dealer where we purchased from -??Orangeville Chrysler Dodge Jeep Ram - 207163 Highway 9 East, Orangeville ON L9W 2Z7-?? was told to bring it in. I said it was extremely dangerous and unsafe to drive. I asked for them to have it towed in and they refuse to pay for the towing. We mentioned a query into safety recall 22V-865 by ODI we found but they stated it was unknown to them and VIN didn-??t show an open recall. We are without a vehicle as it sits in the driveway presently. (incident may be related) In nov 2023, about 9 months prior to this my [XXX] daughter was driving with my 9 and 11 y/o in the back seats and went into a ditch, damaging the front passenger fender, front bumper and hood. She mentioned something happened to the car and she lost control. There was no police report for this. There were engine lights on. We called a tow to get it out. The engine light went away on it own. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR
I own a 2022 Jeep Wrangler Rubicon 4xe, I purchased the vehicle new on [XXX] (purchased in TN, registered in VA). Since owning the vehicle it has been in the shop 9 times, most recently in the shop because it was completely dead and they found out the battery was leaking acid, this is the same battery they had just replaced a year earlier. It has lost all power and shut off several times, Jeep continues to say there is no issue. The loss of power is concerning because it happens when driving on busy roadways. I filed 2 lemon claims with them, both times offered $2800 for inconveniences and $3600 the last time. I have also been instructed to park the vehicle outside of my garage and told it might be a good idea to not charge it daily due to a fire hazard, when buying a hybrid, I paid extra in hopes to get better gas mileage when traveling to and from work, now I put my children's lives in jeopardy everyday while driving it! And most recently when driving across a bridge or rough roads (I live in the south so rough roads are an everyday thing), it has started shaking so badly that I have pulled off the road due to fear of the vehicle flipping or causing an accident. It is frustrating to pay for a vehicle that is a hazard and does not work properly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Kingsley, MI, USA