This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2023 Jeep 4XE shut down in the middle of the highway in Arizona while traveling at 65 mph. The dashboard displayed an error message: -??Service Charging System.-?? Shortly after, the vehicle experienced a total loss of power, and the screen instructed, -??Put in park to start vehicle, -?? with a flashing -??D-?? on the gear indicator. This has happed before in a 2022 that we traded in because we didn't feel safe driving. We have a service appointment 8/7/24 at Larry H miller Jeep in Avondale AZ.
E-torque battery issue. My e-torque battery was having issues for 20k miles that caused a -??stored-?? code to appear saying the e-torque had a fault. I started bringing in the wrangler at 35,500 miles still under bumper to bumper warranty but because it was a stored code there was no repair order issued. This continued until around 50k miles when the jeep started shutting off at low speeds. The dealer took it in and Jeep Corporate stated that because it was still a stored code they would not release the battery pack needed for the repair. The dealer fought the warranty department for 3 weeks holding on to my vehicle. They eventually returned the car to me un-repaired per Jeep Corp instruction. The check engine light came on days after it was returned to me. No repair but documented at dealer. 12 days after the car was repaired it died again rolling to a stop light and then again in the same trip. The second time, it died in rush hour traffic, with a semi truck behind me. Thankfully I was traveling at about 20 miles an hour and the semi had several car lengths behind me because it shut off as though it was so dead it was sitting in my driveway. It did start back up when I placed it in park. I drove it to the dealer where they kept it for 2 more months fighting warranty to release the battery pack. I went through five jeep cares case managers and had multiple -??star cases-?? that were opened and closed without the dealership being made aware at times that they were closed. They finally approved the repair. I have had the vehicle returned to me and plan to sell it as soon as possible because I do not know when this next battery pack will fail.
Vehicle has had multiple instances of lurching forward and/or not even moving when gas pedal is pressed. Several of these instances have occurred when coming to a stop or when trying to start from a stop. When the brake would be pressed the vehicle would jump forward. In one very memorable occurrence I was at a 4 way intersection coming to a stop and the vehicle lurched forward into the intersection almost hitting another vehicle. It also has issues when pressing the gas, you will give is gas and it won-??t go anywhere and then all of a sudden lurch forward. We have several instances of a hard transmission shift where the vechile will -??buck-?? and jar you into your seat. Vehicle has been to 3 dealerships, all state nothing is wrong, no codes were thrown.
My 2022 4xe has been in the shop a total of 10 months due to engine shut down, (slamming to a stop while driving along w/ auto park engaging). All of this started after having the 22V865 recall preformed in 2023. The dealership has yet to figure out the remedy, despite popping multiple codes. This is a SERIOUS SAFETY issue that could ultimate kill someone, if Stellantis continues to turn a blind eye. The dealership released my Jeep unfixed, I am now looking for another dealership who may have an idea how to correct the problems.
We ordered in April 2022, a 2022 Jeep Wrangler 4xe Sahara plug-in hybrid, arriving late May 2022. In mid-June 2024, when starting the Jeep, it went into "limp" or "safe" mode. The Samsung EV battery was fully charged, indicating a 99% charge available, which translates to an approximate 24 mile range on the EV motor. The check engine light (CEL) came on as well as a "charging system failure" message came on in the center of the message center. The Jeep dealership in Temecula, CA, received the Jeep, which would only operate on the Internal Combustion Engine, and even then at 50% of available power, with the a/c system non-operable. The Internal Combustion Engine would not respond to throttle input, where it would not start (from engine off mode) more than a dozen times while en route to the Jeep dealership. It was unsafe being at the front of a long-line of cars when a light turned green and then applying the throttle, nothing happened, where we very nearly got rear-ended on multiple occasions. The DCH Temecula dealership who is servicing the Jeep advises the Samsung EV battery had an internal failure and requires replacement. The Samsung EV battery is on order or in transit/shipping, has not arrived. We have been without the Jeep approaching a month. In addition to our concern for this happening to others, we are really concerned about this being a recurring issue and problem.
- Carlsbad, CA, USA
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My jeep lost power on the freeway while in Hybrid mode. Warning signs turned on for me to park the vehicle but I was on the freeway. The jeep would not switch to gas mode. My safety was at risk as I had to coast my jeep with no power to a safe location to park. I crossed 3 lanes of traffic. The only way to fix the problem is to put my vehicle in park and then turn off my jeep and restart it. The warning light that turned on but I can-??t recall which one. It was very fast and scary. I plan to take it to the dealer ship to check for recalls.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 40 MPH, the vehicle started jerking and the Hybrid mode disengaged intermittently. There was no warning light illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the failure recurred mildly. The contact was able to drive to the residence. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The dealer advised not to recharge the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 16,000. VIN tool confirms parts not available.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact was informed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Jeep TSB S2008000158 This service bulletin is exactly that happened to my jeep but because it is a 2022 jeep that will not honor the service bulletin. This has happened to me twice, once in my garage and another time driving and the jeep just stopped in the middle of the street. Both times have been taken into the Jeep dealership.
I am writing to express my serious concern regarding the safety recall initiated by FCA US for the Jeep Wrangler 4xe. This recall, which pertains to an internally failed HV battery, poses a significant safety risk to vehicle occupants, bystanders, and property. As stated in the summary provided by FCA US, an internally failed HV battery in the affected vehicles could lead to a vehicle fire, regardless of whether the ignition is on or off. This presents an alarming safety hazard, as a vehicle fire not only increases the risk of occupant injury but also poses a threat to individuals outside the vehicle and can result in substantial property damage. While it is commendable that FCA US has initiated a voluntary safety recall to address this issue, the proposed remedy raises several concerns. The instruction for customers to refrain from recharging these vehicles and to avoid parking them inside buildings or structures, or near other vehicles until the final repair is completed, is deeply troubling. This instruction places an undue burden on affected vehicle owners, as it significantly disrupts their daily routines and raises questions about the practicality and feasibility of implementing such precautions. Furthermore, it fails to provide a comprehensive solution to mitigate the risk of vehicle fires effectively. Moreover, the solution is completely ineffective as it puts the liability back on the customer since FCA will not deem the vehicle inoperable. This refusal to acknowledge the severity of the safety risk and to take appropriate measures to ensure the safety of vehicle occupants is unacceptable. I urge thorough investigation by NHTSA into the root cause, that they ensure transparent communication by FCA, and accountability for FCA's inadequate response. Failure to address this promptly endangers lives and property. Please prioritize this critical issue.
With this recall and no repair, I no longer feel safe driving my Jeep and being that the recall notice states not to park near other vehicles or buildings/structures is another safety concern. It lunges upon first driving as well.
Vehicle again experienced -??high-speed-?? stalling with rapid de-acceleration + additional loss of power steering + transmission lock. Due to lack of brake lights upon rapid de-acceleration, nearly caused trailing vehicle to rear-end the subject Jeep Wrangler and swerve into oncoming traffic. Vehicle had to be towed to dealership due to unable to start and transmission lock. Video provided of event. Dealership advised could not repeat failure, manufacturer refused to open case with engineering. Software update applied.
The contact leased a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
I was driving and at a red light the car just stopped working. It was stuck in park and did not want to shift gears. I kept getting a warning message to push the brake and push start but nothing happened. I was stuck in the middle of the road and was put in a dangerous situation. I kept turning the car on and off and eventually 30 minutes later it started.
The contact's daughter owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V787000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The dealership is telling me I need to take the vehicle even though they cannot fix the recall. This is a liability to society and myself. Peoples lives are at risk. There is a fire risk recall pn the HV battery
My 2022 4xe Rubicon has been at the shop for 60 days now for slamming in to a dead stop while driving over 8 -18 mph. This happened 4 times early in the morning trying to drive to work. The dealership towed it in that morning, but failed to look at it for over 2 weeks. - they thought it was just in for regular maintenance. - during this time multiple warning lights were on (CEL and ETC, etc). To date, they can not recreate this frightening situation or pull up any codes. I could have killed somebody, had I made it to a busy road. I had the 22V-865 recall done in Feb 2023, which CLEARLY did NOT work. Chrysler's involvement has been useless, The latest safety recall report I read (dated 7/13/23) indicates they cannot find the "root cause', they are attempting update software that will change "fail safe from shut off to limp home" but state in this report that there is still NO RESOLUTION, and is still under investigation. I purchased my 4xe August 27, 2022, FCA KNOWING they manufactured the 2.0L PHEV engine, issued a STOP -SALE NOTICE in December 2022 "in order to control and avoid the damage and emergency situations on the US roads.'" NOT A STOP DRIVE NOTICE. -Other then this Scary problem, I have FORM problems, and it throwing itself into AUTOPARK while in reverse. (going less then 3 mph) - How is this not being investigated, ... How is it that there are NO codes or replicate the problems.
A D V E R T I S E M E N T S
- Litchfield Park, AZ, USA