This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle loses power without warning. This has occurred numerous times, twice on a crowded freeway when I had to navigate across 5 lanes of traffic. Dealer was unable to isolate and repair the problem the first time. Vehicle is in for repair again. An internet search indicates this is not uncommon and at least two class action suits are pending. I'm shocked this life threatening fault has not already been reported to the NHTSA. Repair codes are : P1E1D control module improper wake up performance, U1817 Lost communication with hybrid powertrain control module on D-PT, U0293 confirmed, lost communication with hybrid control module.
I pulled my Jeep into my driveway. I put the car in park with my foot on the brake. When I went to turn the car off, I heard a loud sound coming from the car. the car jerked forward, my foot still on the brake, and then it took off into the side of my house and garage. I tried to stop the car with the brakes and it wouldn't stop. After it hit the house, I looked down and the car was still in park. I had to restart the car as it shut off after hitting the house, I put the car in reverse and backed it up. When I put it back in drive the car wouldn't move. Only reverse worked. After an hour the car started working in drive. I had the car towed to the dealership. They told me that there were no error codes and that the care is fine. I now have zero confidence in this car. This is my fourth Jeep Wrangler and I never experienced anything like this. Has anyone experienced or heard of a similar issue?
4xe wrangler - driving for about 30 min in the pm when the red turtle symbol with the battery came on - 4xe had 20% battery and 3/4 tank of gas and could not switch from hybrid to eSave. 4xe went from full speed (45) immediately down 5mph to 0 mph a minute leaving us at the entrance of a local street (no shoulders). Dashboard said to place it in P and then select a gear - we placed it in P but was then unable to change gear (4xe was still in run mode). At this point everything locked up and after a Christmas tree dashboard light display the car went dark with only the hazards running. Had to use flashlights to make sure cars would not run into the back of the jeep Couple of minutes later our hazards lights also cut out. Towed to Dealership where they replaced the 12v as a resolution. After picking up the jeep i could not get it into electric mode, called the dealership who requested it back to pull codes. On the way back same exact issue happened again on a busy road. It's still at the dealership. Check out 4xe forum there are many reporting the same issue. I have had this car 16 months and have experience 3x the car suddenly dying with no electric but with a plenty of gas, once at 70pmh on a interstate and twice at 45mph
I was driving home from a trip to the store. I stopped at a red light and all of the sudden I got a message that traction control failed, service charging system, and power train failure occurred. I had no power to move the car and the brakes barely worked. It told me to put it in park and restart the Jeep. I was able to roll downhill to the median out of traffic and put it in park and restart it. It seemed to work normally until I went another mile or so and it happened again. This time I was in motion and had a very difficult time stopping in the middle of traffic to put the Jeep in park and restart. This is a VERY serious problem and I-??m very lucky it didn-??t happen on the interstate. I am a member of two Jeep 4xe groups on Facebook and this is a reoccurring issue that is extremely dangerous.
While driving on the freeway at about 70mph, my vehicle shut off completely and I had to pull over to the shoulder. While pulled over I was unable to restart the vehicle for about 45 minutes. Vehicle dash displayed -??Service Transmission, E-Drive Unavailable, Charge system fault.-??
- San Diego, CA, USA
Search CarComplaints.com for these popular complaint phrases...
I was driving down the freeway, came upon traffic which caused me to come to a stop. When the traffic cleared and I put my foot on the gas, the jeep refused to go forward and stalled out. I had just enough power to get to a safe area on the side of the freeway. My jeep flashed the D on the gear shifter and I got a notification to put the car in "park." On the control panel screen it showed "check charging system" and "check transmission." It also showed a message showing blind spot alert was disabled and the battery light. I had nearly a full tank of gas when this happened and at least 34% of electric left to drive on electric mode when this occurred. My Uconnect app showed the message "charging fault error has occurred" when this happened on the freeway.
While driving the jeep it gets a error code that says Service Electric throttle body. I-??ve owned the car for about 20 months. This is the fourth time this issue has happened. Seems to happen every 5 months or so. The first time they replaced the throttle body. Second time they replaced it again and had it back for one day and the issue popped up again. They then said they would replace it but it had to be something else since it was a brand new throttle body. They ended up replacing the PCM and I was without the Jeep for an entire month. This time I went in and they said it wasn-??t the throttle body. So they cleared the codes and I went to pick it up, when I turned it on it tells me to service electric throttle body. I couldn-??t even make it out of the dealership parking lot. When this issue happens. No matter what speed you are at it literally decreases your speed to 15MPH. Luckily I have never been on the highway when said issue has happened. It is a serious safety concern. This last time I had my two children in the car with me, my 2 year old daughter and my 1 year old son. I do not feel safe, or that this car is reliable. I have been reading forums about this said issue and I am not the only one having them. That is where I got the information to come here. I hope it is something you can look into. It isn-??t a good feeling to buy a brand new car and not feel like it is reliable or safe especially with your small children in the car. Thank you for your time.
When driving down the road the vehicle completely shuts down, comes to a sudden stop and service charging system message displays on the dash with no prior warning. After turning the ignition off and restarting the vehicle starts running perfectly normal.
While driving my vehicle and going about 30-40mph, the dashboard began flashing and telling me there was a charging system failure. At that point I could no longer accelerate and the "D" light on the gear shift was blinking. After putting the car in park, it would not allow me to change the shift gear to a different position. The Jeep app on my phone alerted me that my vehicle could not charge which was strange because I was driving and not charging at all. I had to pull over in the middle of a very busy intersection and turn off my car and turn it back on just to get it going again. When I turned it on, everything was back to normal and I was able to drive. This is very dangerous and luckily I was not on the highway and going 60mph when this happened or it could have been catastrophic.
Subject: 2021 Wrangler Unlimited (3.6L) Automatic with manufacturing defects. I am writing this email to complain about my 2021 Wrangler Unlimited (3.6L) Automatic that I Purchased on 28 November 2021 from Trading Enterprises company LLC Al-Futtaim group(sales Office Dubai UAE-DFC). Unfortunately, The Jeep-??s problem started on day one drive-by suspecting strange noises coming from the Engine-??s side. I requested an appointment at Trading Enterprises Dubai, and the Service Advisor told me the sound is normal (it's a new car, and the noise will go after some time). In January 2022 I went on a mountain camping trip with my small family in Fujairah city and suddenly the car-??s power was cut completely on a steep mountain(Have shared the videos with the TE team showing the front wheels are not spinning). The car was about to roll over and I was embarrassed, frightened, and worried about my family-??s safety. I managed to get my family safe out of the car and, with the help of friends, I took the car to a safer place. On 29/1/2022 (TE Walk Around Inspection) after the test drives, the TE team requested to keep the car for proper checking and after a few days, the Service Advisor informed me that it was a problem with the 4W system, especially considering that 4L was not engaged due to a wiring problem and they had to rectify the issue, I swallow it with pain. The car is sluggish when accelerating in the first gear and misfires when I depress the gas pedal, I was on a construction site where they have a ramp and suddenly a big truck shows up and so I needed acceleration from the car but it doesn-??t respond. The gas pedal was to the maximum and it still doesn-??t work, it was a huge close call as I nearly crashed into a truck. On 13/4/2022 I experienced the same issue on the sand and the highway with extra problems and decided to visit the TE as I can't take this anymore, TE team requested to keep the car to check the issues. 8 weeks now and the car is still with the dealer
Driving at approximately 50 MPH, I lost power steering and the indicator/warning lights on my dash, including ABS, were all lighting up or seemingly resetting. I was able to limp it home when I regained power steering about 20 feet from the driveway. So at the moment, it's not possible to observe the issue. Loss of power steering at that speed to a less experienced driver than myself, such as one of my children could have proven catastrophic. I am currently having the vehicle towed to the dealership. There was no prior indicator or warning before the incident occurred. ~ I did a quick search on what the problem could be and found this video on youtube (not mine) which shows almost exactly what happened to my vehicle... https://youtu.be/Sewnurqrzq4 (I know clicking links isn't always allowed, so what I searched youtube for was "2021 jl loss of power steering and all warning lights on" and the video was the first result uploaded by a user by the name of Robert Ballard. The video name is "2018 Jeep JL Unlimited Rubicon Electrical Issues" and was uploaded Jun 25, 2019. )
4 times I have started my 2021 Jeep 4xe and the engine light came on and wouldn-??t shift out of park. It would take around 10 minutes and numerous attempts turning it off and on to get it to shift out of park. Once while driving on the highway the Jeep shutdown at 60 mph slowly down to 30 mph suddenly. There was a warning on the dash that said to put the car in park and then odd. I pulled over to the side of the road to have the Jeep locked in park once shut the system off. Another time after having gotten it back from the service department at the dealership for the lock up issue, the Jeep wouldn-??t accelerate higher than 45 mph.
I bought a brand new Jeep Wrangler Rubicon 4xe in July 2021. Starting in December of 2021 and continuing to this day I will periodically get an error message that says "Service Hybrid Electrical System" and the car will either not start or shut off while it is in motion. I have contacted Jeep Cares and have been elevated to their customer retention group to continue to try to solve this issue. The dealer has been great at trying to fix the issue but they have admitted that they don't know what it is or how to fix it and are relying on the national Jeep engineers to help try to fix it. Talking with the mechanics at the dealer they keep saying the national Jeep engineers are just guessing at this point on what the issue is and they don't know what the issue is either. I am far from the only one that is having this issue. If you search any Jeep forum you will find countless other owners with the same issue, https://www.4xeforums.com/search/37154/?q=service+hybrid+electrical+system The underlying issue with the Jeep 4xe's is a huge public safety issue. This is due to the fact that the Jeep 4xe will randomly turn off while driving, such as driving down a highway going 60mph.
I was driving my car last night and it it just stopped on the 15 fwy, while everyone was driving 70 MPH. This car will kill me or kill others!!!! It-??s unsafe!!!
Could not start my 2021 jeep only 900 miles on it and said charging fault and then started an hour later but then later on that day Was driving with my child and dead stop in middle of turnpike just shut off. Thank god it turned he Ck on and made it home. Now dealership is saying they can look at it within two to four weeks. This is a terrible.
Yesterday, for the second time, the car shutdown while I was driving. I was on the road, close to 60 mph and the car turned the engines off. It shut down and the "D" light on the gear shift was blinking. I had to quickly try to get to the right lane, without any engine. After 3 tentatives, when I turned it back on, the engine light was on.
I have no technical no-how with cars so I will describe as best I can. We have a brand new 2021 Jeep Wrangler 4xe--bought it one month ago--and two weeks in, while driving, the check engine light came on. We were out of town so called the local dealer but they could not see us for three weeks. So we researched the issue and thought it could be a loose gas cap etc. We did some trouble shooting but nothing changed. Then, while driving, the entire dash lit up with various warnings, including the hybrid warning, and it just shut down. We were next to a parking lot and coasted in. Through a series of actions we were able to get it driving again and made it to another dealership. When we arrived all signals were gone and they could find no trouble codes to check. We were able to drive back home and we thought maybe it was the loose gas cap issue. We would have taken it into the dealership as a precaution, but service appts are weeks out. And it drove fine for several days. Then our daughter was driving it on an extremely busy and dangerous road. Luckily she'd just turned off it into our neighborhood--but she was still driving at a decent speed--and all of a sudden all the warning lights came on again, including the hybrid signal, and the car completely shut down on her. Stopped mid-drive and mid-road. We now have had it towed to the dealership. We have also read all the similar stories now with Jeep 4xes and have serious concerns about the extent of this issue and thus the safety of the vehicle. The dealership can't look at it for weeks, but we have already contacted sales to see what they can do. I feel like it could take months to work out what is happening here--especially with service backups--and I do not feel safe with any of our family members doing a back and forth on this until we find out that a serious recall in underway.
Driving on highway at posted speed of 70 mph in state of Michigan and jeep quit running I had 3/4 tank of fuel and 37% battery power remaining got it restarted made it to a gas station shut off jeep filled with gas and jeep wouldn-??t come back online said charging port malfunction so I open charge door and didn-??t see any thing in the removed negative side of 12 volt battery underneath the hood waited for 3 mins reinstalled battery terminal and was able to get it started but the temp controls only work on extreme hot or extreme cold no in between drove back home approximately 150 with check engine light on after several power down and restart the check engine light went away and all went back to normal again
Jeep wrangler Sahara 2021 4xe is brand new leased and driven off the lot the previous day with 35 miles on the car and one full charge overnight. Car was going down a hill with Max Regeneration engaged. It lost power and said place in Park. It states service charging system and there is an engine fault and the car will not start will not go into neutral to move to a safe location and it stuck in the center of a busy road placing myself the driver at extreme risk.
A D V E R T I S E M E N T S
- Lancaster, CA, USA