This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
March of 2023. Vehicle started hesitating and skipping. P0001 was logged. Dealership found terminals to connector to fuel pressure regulator were not crimped properly and loose. Repair was made. Aug 2023. Symptom have resurfaced this time logging code and shutting off while accelerating through an intersection. Logged code again P0001 Fuel Volume Regulator Control Circuit/Open.
6 - 29 - 23 when engine was started several warning lamps lit up including service electric stability control. as i drove the vehicle the power steering was out and vehicle was hard to control. had vehicle towed to dealership service dept. vehicle in warranty. no repairs done to vehicle and as of 8 - 7 - 23 vehicle is still in the shop. safety of me and others at risk if vehicle continues in this condition without repair.
Earlier this year vehicle would sometimes do the following, not at start up but when driving; Wipers on by themselves & driver can't shut off, turn signals inop, Both sides blind spot warning continously on alerting driver every time a vehicle on either side is passed or passes vehicle, anywhere from three to five dash warning lights illuminated. Took to dealer in April 2023 & diagnosed a bad can bus connector. Replaced connector (approx $700). Seemed to be the fix until it started again June 2023. This time all the above issues started up again including loss of power steering. I was on I70 at highway speeds in rush hour traffic and it was very dangerous. Returned to dealer yesterday 6/29/23 Immediately following loss of power steering while vehicle was displaying faults & they read codes. They are booked for 2 weeks so I'm scheduled to drop it off 7/10/2023. Dealer has been fine to work with and willing to help. My chief complaint is I have found numerous others that this is happening to (internet Wrangler JL forum) & I feel like car mfg knows about this and is not doing anything about it.
After picking up the jeep from the dealership (brand new), we drove to mass from NY. On the second day of ownership, we drove car to store. When i returned to the car to drive home, it would not start and just said charging error with many warning lights. Car had to be towed to the nearest jeep dealer. Car only had 200 miles on it.
- Larchmont, NY, USA
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Vehicle will stop working in electrical mode...says "electrical mode unavailable" Dealership does NOTHING, vehicle performance is unpredictable. Sometimes will not start without a jump when the battery is fully charged from a 220 outlet. I've had it towed as I was stranded... dealership said "nothing wrong" ZERO diagnostic test to see if battery has a bad cell. Yet less than 24 hours from picking up at dealership, will only operate in gas mode. NOW it seems to down shift when I take my foot off gas....makes a grinding sound. Appears I purchased a lemon.
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the PHEV mode failed to function as designed. The vehicle was taken to the dealer, where it was repaired; however, the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
1st Jeep recall. Data update completed. Next day engine light. 2 weeks for first appointment. 3 weeks to get next appointment. After recall next day engine light heater codes. PCM replaced. Vehicle went Totally dead. New 12volt battery. Still dead. Star Stellantis Technical Assistance Request #1 Technicians from Michigan came and reprogrammed vehicle. Star #2 engine light heater codes still. A new recall for heater pump out for Jeep 4xe. My Vin # not included. Took possession June or July 2021. Current 3450. Miles. Jeep 4xe Hybrid unlimited. Vehicle has been @ dealership since February 2023. Here it is May 2023. I've talked with customer care. Still no parts. Still no work on vehicle. Told by dealership it needs heater pump and a battery heater warmer. No charging issue ever with plug in. Recall was for Stalling. Getting the big run around. Vehicle sat in garage for about a month or so. Then recall. On return to dealership, it crapped out in front of dealership. They had to clear all the codes to get it in service. So now into 5th month without vehicle. Recall goofed up my vehicle. Or it was already like that waiting to happen. Reliability " Not ready as it is. It's just continues to sit @ dealership. "
Same issue as the last time, and the time before that. Very dangerous, battery completely fails. The instrument meters are wrong and it shows that there is gas when there is really not any gas. Also more recently, we were driving on the highway in the express lane in the car just suddenly came to a stop. We could have died - luckily there was no one behind us. I managed to get the car over partially into the other lane so people could go around. The car had to be towed and I-??m done paying for this.
My Jeep was brought to Carl Burger Jeep because the check engine light stays on all the time. The dealership performed several software updates. The Check Engine light still stays on and has been on every since. About two months now. It was discovered that there is a part required for the EV battery that is not available due to back order. The service dept. said it was safe to drive. How do they know that? There has been a case opened up and a person assigned to my case. Who knows what that means. All I know is I'm very uncomfortable driving around with the Check Engine light on 100% of the time, especially with the size of that battery sitting right in back of me. I was told by the service dept. that they do not have an ETA for the back-ordered part. Nor have I received any updates on Please give me your recommendation on what to do. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
2021 Jeep Wrangler Unlimited 4xe has now lost total power twice and had extreme 'Death Wobble' issues. In 08/2021, at approx 1,400 miles, the vehicle lost all power and control on the highway while going speed limit at 70 mph. The screen reported issue with electronic stability control system. It was a dangerous situation trying to move to the side of the highway with no power nor power steering. Once on the side, multiple warning lights were on and vehicle would not start but control lights remained on. I called the dealership/service department of South Point Dodge and their recommendation was to disconnect the battery connection to reset. I was driving from Houston so I was desperate to get the car to start as my family was waiting outside of the car on the highway as well. I reconnected battery terminal and was able to restart the vehicle. At around 12k miles, I started experiencing extreme Jeep Wobble aka 'Death Wobble.' This occurred often while doing speed limit between 55-65 mph/higher on the highway and if vehicle hit a bump. The only way to stop the shaking was to slow down by braking to approximately 35-40 mph. In 02/2023, dealer changed out the 'dampners' and did update for electrical recall. On 03/14/2023, at approx 23k miles, the vehicle again lost complete power, would not restart and multiple warning lights came on. Control panel reported Electronic Stability Control Issue, Fuel Door Open when it physically was not, Vehicle in Drive while physically in park. Vehicle would not restart. Disconnected the battery terminal but this did not correct the issue. Vehicle was manually put into neutral to put onto tow truck. This vehicle has caused several life threatening concerns. Despite the recall fixes, the same issues continue to be present and long term solution is not available at this time. Had I known this Jeep would have such a dangerous electrical system that cannot be fixed, I wouldn't have purchased such an expensive, dangerous, worthless car.
On multiple occasions, i have gone to start my Jeep and not been able to turn it on. It will then lock in an "on" position where the engine will not run or shut off. Has had to be towed twice and Chrystler is not helping. I am not being told anything other than they do not know what is going on, but say it happens to a lot of these cars.
The vehicle shut down on its own while driving. All warning lights were displayed. Vehicle was unresponsive and caused a crash. Vehicle is at dealer. I filed a complaint with FCA.
The vehicle's engine will randomly shut off and not turn back on. It has been to dealerships over 10 times for the same issue. They all attribute it to the start/stop battery, but it happens even when that feature is turned off. The vehicle's engine will shut off while driving and you cannot shift it into park. The only warning is a check engine light and "service auto start/stop system". There is no warning before the vehicle does it, and I have broken down in intersections, highways, and other dangerous locations. The vehicle duplicated the issue on the dealers lot, but they claim " no codes, no repair".
The car has been shutting down since its inception. It's gone to the dealership over 4 times. From the loss of power to the complete shutdown during the highway at 65/70 mph with my kids inside. This vehicle is not safe to drive at all. It took the fun out of moving and owning a Jeep. The 4xe is a disaster in the making. Even after the dealership looks into the car over four times, they fixed, patched, software updates, and issues keep happening, which shows that they don't have an answer to this vehicle. The car lasted the last time it went in, over a month in the dealership. If you can't go Electric, don't do it. This car is an issue for families. Highly don't recommend it. It only has 15,980 miles! Brand new car, and it's been more in the dealership than any car I've owned in my life, and I've owned plenty!
Took 2021 Jeep wrangler rubicon 4xe for loss of motive power to victorville jeep California, dealer performed recall when I picked the vehicle I received my vehicle with a check engine light which was bot present at moment of dealership taking vehicle in. Was told due to software update per recall instructions, caused a hybrid module to fail, I was the part was in back order with out a shipping date. Noticed the radio had reset the setting and notified dealership that the controls to adjust the bass and treble were not working properly. Now they called me stating that the radio has some type of noise coming from it and it has to do something with a software update and that they have to replace the subwoofer because it blown. Dealership has had the vehicle since Jan 06th and today is Jan 21 and the new subwoofer won't be until Jan 27th. Please help.
The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at various speeds, the vehicle stalled with the output control and collision warning lights illuminated. The contact had taken the vehicle to the dealer on numerous occasions; however, the mechanic was unable to determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was 23,915.
I was driving my 21 4xe on e-save mode with a quarter tank of gas left and about quarter of my battery life left when it suddenly powered down while driving. I had my ten year old son with me when the Jeep suddenly shut down in the middle of the street without warning. Seconds before shutting down the -??D-?? light on the shifter started blinking, a red battery indicator flashed on the screen and then it was dead. I moved to the far tight lane as fast as I could. Although I was able to get over, it still died in the middle of moving traffic. I almost had a wreck! Called roadside assistance and waited 45min for a battery jump. They came but the jump did not work. All the lights came on but my jeep would not start. Had to wait another hour and a half for a special tow because it wouldn-??t go into neutral. Finally, the police showed up because we were impeding traffic and I was then able to get a tow after 2 1/2 hrs in the middle of traffic with my son At Night! Eventually we had it towed back home because it was so late. But now I have to have it towed to the dealership I purchased from which is 45min away. So frustrating! Everything was fine, no warnings until seconds before powering down.
Driving at highway speeds in Idaho on a road-trip from California. Vehicle suddenly shuts down with warning lights saying to put in park. Very dangerous as there is little to no shoulder on this stretch of highway. Cars had to swerve around the vehicle as it rapidly lost speed. Check engine light is now on. No warning lights prior to sudden shut down.
I was driving on the expressway when the engine suddenly slowed the car, I lost all ability to use the gas pedal. The deal found metal shavings in the engine leading to the engine being replaced. Prior to this I had several check engine lights that when the dealer looked at the vehicle, they simply reset them and told me all was ok. I lost all power on the expressway- all passengers in the car felt it and were terrified. In a separate incident also on the expressway I experienced a violent wobble and rattle of the entire car including the steering- I have a video of this as my daughter happened to catch it. It felt very dangerous and I had to slow to stop it. It happens when I hit a bump. This is a new vehicle with less than 10 K miles.
A D V E R T I S E M E N T S
- Zebulon, GA, USA