This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle steering is extremely hard to keep vehicle in a straight line. Especially difficult at higher speeds, 60+. you are constantly fighting the vehicle. Should you look away just for a second you find yourself veering to one side or another. Very unsafe in my opinion. You must be extremely vigilant at all times. Less than 300 miles on my vehicle. I will be taking it back to the dealership to see what is wrong. Searching Jeep forums this appears to be a big problem with other Jeep owners and nothing is being address by Jeep. I purchased this vehicle on 04/02/2019.
While driving 3 times in 229 miles the power steering system has suddenly stopped working. Not steering easily at all. No lights. No warnings. No alarms. No errors. All three times it just came back on 1/4 to 2 miles later.
Wandering loose dead steering, brand new vehicle with only 176 miles. The vehicle wanders as you drive down the road, trying to stay in a straight line requires much vigilance and attention, if you look down to adjust your temperature or adjust the radio, the vehicle will veer towards another lane of traffic even though you've made no steering input changes, then you need to move the steering wheel 1.5 to 2 inches to start to get steering input to correct the vehicle from the other lane and back into yours. It should be more responsive. The vehicle requires excessive steering and veers on it own. Also when driving at highway speeds and you encounter a bump or pothole, the vehicles front end will shake wobble as if you've lost control for one to two seconds, I would hate to encounter this going around a turn at a freeway speed. This brand new vehicle in the year 2019 should not operate this way, it is unsafe for those inside the vehicle and possible others when it veers on its own.
Steering wanders on highway speeds. Does not keep in lane, needs constant steering correction and input. You cant take your eyes off even for a second as it could mean the Jeep could be going into oncoming lane or adjacent lanes.
#1, steering control is terrible with this Jeep. Have to correct the steering continuously just to keep it in the proper lane. Other new Jeep owners that I have listened to complain about this problem to their dealerships. They get the same answers as I have receiver from the service managers "it's a Jeep thing and you just have to live with it". this is a safety hazard and the company needs to correct it before someone gets killed. #2. drivetrain. I have owned other Jeep in my time but never one with a transfer case as still to shift as this one. And once again I am not the only Jeep driver complaining about how hard it is to shift from hi tolo four wheel drive and impossible to get into low low. I am not exactly weak and I have to pull on the lever to get it into low with all my might. My dealership tells me it will loosen up the more you use it. My wife drives this vehicle and she finds it impossible to put into low range no matter how hard she tries. I bought this new vehicle to be able to use it now not some time in the future.
- Peru, NY, USA
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After about 2700 miles on the odometer our stock Jeep Wrangler unlimited rubicon with no aftermarket parts started to have very poor steering, and was hard to keep in our lane. It also started to have the steering wheel shake back and forth fast when hitting an expansion join in the road or a bridge. The Jeep is now difficult to keep in our lane, and is very difficult to drive on narrow, windy or roads with construction. We were almost in multiple accidents once this started on a road trip. This issue gets worse and worse with speed. You can grab the tie rods ends and track bar and other steering components and they all now have like 1/8 in of play at each end. You can easily shake them up and down / back and forth. This was not an issue for the first 2500 or so miles. This is a very dangerous situation as at times you have to slow down very fast due to the steering wheel shaking. Also, it veers from side to side due to the loose steering where you can move the steering wheel over 1 1/2 inches without the tires moving at all. I have videos of all these issues occurring, and you can also see the steering components moving when the steering wheel is turned before the play is out and the wheels move. We are now scared to drive our vehicle due to our safety and the safety of others on the road.
The steering in very loose at highway speeds allowing vehicle to wander all over. Very hard to keep in traffic lanes. Dealer has been unable to fix since new. Less than 1500 miles on unit now. The Jeep is very dangerous to drive and all other new Jeep Wrangler tested feel the same way. All older models tested were a lot tighter and easier to control at highway speeds.
The vehicle wanders all over the road. I am constantly moving the steering wheel just to keep it between the lines. If I hold the steering wheel straight the Jeep will suddenly and very sharply pull to the right or the left into another lane. It makes no difference whether the road is smooth or rough. It happens all the time. The faster I am going the harder it is to keep control. It is actually frightening at speeds above 45 mph. I wouldn't even consider taking it on a highway at 70 mph. This isn't just "Jeep steering". this is my 4th Wrangler and they all had "Jeep steering". this is a very dangerous problem that Jeep seems to be ignoring.
My steering has a lot of play and it makes it hard to stay between the line. I brought it in and the dealer found the computer update it needed, we lowered tire pressure and it helped. I even bought an after market steering stabilizer, but it's still not right.
The contact owns a 2019 Jeep Wrangler. Within the first fifty miles of driving, the vehicle drifted from side to side. The failure occurred while driving 50 mph or more. The vehicle was taken to jake sweeney Chrysler Jeep Dodge Ram (85 w kemper rd, cincinnati, oh 45246, (513) 782-1000) and was kept for five weeks before it was returned to the contact. The failure remained and there was a lot of play in the steering wheel. The manufacturer stated that the vehicle was performing normally. The vehicle was not diagnosed or repaired. The failure mileage was 50.
Steering has a dead space, about a 1.5" to 2" until it starts turning. While going over 50mph it tends to drift away from the road. I'm constantly adjusting my steering.
Steering stiffens up at 50mph and up.unable to shift lanes, it loosens back suddenly when speeed drops to 30 and below causing car to sway if not paying attention
Loose steering, and wandering with extreme wobbling when hitting any variation in road surfaces. Certainly has an unsafe feeling at highway speeds. Something is not right in the design of either the steering boxes and or front end suspension components of this vehicle. Already had steering damper replaced with no improvements.
I received the rubicon on 12/8/19. Less than 2K pavement miles later, on 1/7/19 I experienced severe intermittent power steering failure. I left work at 6P, 40 degrees, no precipitation. After driving 1/5 mile, 10 mph, I pulled to a stop to yield on to a 4 lane highway. After stopping briefly, I pulled onto the highway in very dense rush hour traffic only to find I had no power steering. I got two lanes over to the turning lane and pulled to a stop at the traffic light. The power steering came back on. When the light turned green, I turned left onto the highly traveled, extremely windy road. A couple hundred feet onto that road, driving 20 mph, the power steering turned off again. I pulled into a housing development, turned the vehicle off, waited some time, then back on. I traveled through the development at 10 mph and the power steering remained on. I turned back on to the main road, a few minutes later the power steering again turned off. The power steering continued to turn off and on for the next hour of driving 5 mph to 50 mph on windy roads that were filled with bumper to bumper traffic. The power steering turned off and on no matter what speed or what direction I was going. I got the vehicle to diehl dealership that evening. It is now 11 days later and they have still not performed any service on my vehicle. Jeep has not acknowledged the situation to my knowledge so diehl service is just guessing how to fix this life threatening situation. The Jeep was less than one month old when this happened. I am now paying for a 55K vehicle that I haven't had in my possession for almost two weeks.
In December, on two different occasions, I experienced what I have come to find out is known as the 'death wobble' in my new Wrangler jl. After going over a series of small bumps on a highway at 65-70mph, my Jeep went into a violent shaking episode. I actually thought one of the wheels was coming off. The dealership said that this could be repaired by replacing the stabilizer bar with a heavier duty one. They did the repair. On Friday of last week, I had 6 episodes of the death wobble in one day. The dealer is taking my Jeep back in tomorrow to look at it again. This might be the scariest thing I have experienced in my 30+ years of driving.
Jeep is almost impossible to drive in a straight line. We are avid Jeep people and tire pressure is correct. Jeep needs constant steering input to be drive down the highway or any straight smooth road without any other forces acting against. Seems like no matter what you do you are always correcting to try to drive down the raod straight. There is about 2" plus you can turn the wheel back and forth and nothing happens on the road or wheels actually turning at all. This is dangerous and needs to be fixed. I took it to the dealer and they found nothing wrong but I disagree with this. We have a 2016 Wrangler lifted with big tires and it drives straight a's an arrow just like our brand new Volvo. Jeep only has 2800mi. !!
Vehicle has been at dealer since October with what I have found by research to be called a "death wobble" the vehicle shakes uncontrollable around corner and over bumps and cannot be driven. I have contacted Jeep customer service several times per week since this has started with zero resolution. I attached service records of what they have tried to fix and hasnt worked. I need help.
A D V E R T I S E M E N T S
- Gaston, SC, USA