This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Jeep just died in the middle of the on ramp to the freeway. We had to push it off to the side of the road. The lights all worked, the horn worked, the door locks worked and the radio worked. We tried jumping both batteries and it would not start and the dash would not come on at all. We had it towed to the dealership and they have had it for over 3 weeks and cannot find what is wrong with it. They thought it was the ECU but they said none of the modules are communicating in the vehicle. So they thought it may have a short so they started chasing wires. They still haven't found the culprit and my extended warranty is up in September. It only has 16,000 miles on it.
While driving my jeep wrangler went limped windshield wipers came on and every light on the dashboard was lit up. I couldn't brake or press the gas while driving on the highway with other cars. I had to coast to the side of the highway and just pushed to turn off and shift to park. Jeep was towed to the dealership the next available appointment, at the end of March. Wire harness wires were replaced and drove it 4 days and the same issue happened again while I was driving. I am very unhappy that I can't drive my jeep wrangler because I have babies that I worry the issue may happen again and we have a serious accident that would hurt all of us.
My Jeep Wrangler's instrument cluster randomly shut down while driving. This means I couldn't see the electronic speedometer, odometer, or any other information on the dashboard. There weren't any warning lights before it failed. I had the dealer fix it, but Jeep wouldn't cover the entire cost of the repair, even though the dealer confirmed there was no water damage or external cause. It seems like the instrument cluster just malfunctioned and fried. This appears to be a recurring issue with Jeep Wranglers, and it's concerning that Jeep isn't taking responsibility for a problem that could be a safety hazard, especially when using features like adaptive cruise control that relies on the digital screen. Attached is the repair order and invoice detailing the problem. I also have a video of it mid-failure if you need it. This shouldn't happen with a vehicle at 46K miles, major safety concern.
1st problem was death wobble on highway took to dealer fix, 2nd problem was death wobble on highway tire rods fixed. 3rd problem stealing lock on highway and car wobbling. Towing to dealer. All times car had to be towed. All times going 50 on highway which has been dangerous.
- Brick, NJ, USA
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The passenger side Sun visor has broken off up inside the ceiling where it-??s hinged so now it just drops down. It-??s the same issue all the Jeep visors have. Jeep isn-??t correcting the defect. They just keep putting the same problem out for the consumer to deal with over & over again & they-??re being allowed to do that!!!
While driving with the sun visor down it became detached from the hinge and swung and hit my face causing distracted driving. It continues to hang due to the defect and is obstructing vision of the windshield for safe driving. The vehicle is available for inspection if requested. This is a safety hazard and an obvious defect with the part mounting the visor to the vehicle. I called the dealership and they confirmed this was a known issue with newer Jeep Wranglers and that the entire visor could be replaced for several hundred dollars at my expense. The visor itself is not the issue, it is how it is secured to the vehicle that is the problem. It appears as though it has detached itself from whatever was securing it safely to the vehicle. There were no warning signs or any issue with the visor prior to it releasing itself and swinging freely causing distraction to driving and possibly bodily injury. When spoken to, the dealership confirmed this is a known issue with the way the newer visors are designed in new Jeep Wranglers. Upon conducting online research, this issue is common and others are experiencing it as well. In a potential accident or general driving this visor could detach itself and be propelled possibly injuring the driver and passengers. This safety related defect needs to be recalled and fixed immediately and not at the owners expense.
We started experiencing a problem with our clutch on our manual transmission 2019 Jeep Wrangler Sport in December 2022. It felt like it would slip out of gear on its own, sounded like when someone first learns how to drive a manual and grinds the clutch. The dealer couldn't figure it out. Kept getting worse. Multiple trips back to the dealer. Mind you at the time this car was 3 1/2 years old and only had about 40,000 miles. Finally we found out there was a recall in February 2023, and the dealer told us there were no parts or no solution yet. This car is my wife's daily driver. I called the dealer back a couple months later, no update yet, Jeep "was working on it", hoped remedy would be available by end of June. Kept calling back every month or two, same story. I drove the car for the first time in a while in July and realized it was not safe to drive. Constantly slipping out of gear, couldn't get it going fast enough. Decided to read the recall again and realized it said it was a fire hazard. My dealer called and was told still no remedy, now they tell him hopefully end of Q3, so I asked the service manager to please get me into a loaner on Jeep. They did this. This is almost 2 months later, still no remedy. It's fantastic how Jeep can spend millions on fancy advertisements with Derek Jeter, yet because the people who own clutch vehicles are such a small percentage it seems our safety is not a priority. I can't believe a major car manufacturer has taken over 7 months knowing there is a safety issue and still no remedy.
I got letter from MOPAR back in February 2023 stating there could be a problem with my Jeep. At the time there was not problem. A week and a half ago around Aug. 23, 2023 my jeep started smelling hot while driving and there is a rattle between 3rd and 4th gear. My jeep is a manual transmission. I took it to LaFontaine Chrysler Dodge Jeep Ram of Clinton, 1111 W Michigan Ave, Clinton, MI 49236; [XXX]. They told me it would be $1100 to just look at my Jeep and diagnose it, after confirming it was the clutch that is the problem. They proceeded to tell me it would be $3600 to repair the clutch. They never told me there was an open recall on my Jeep. I remembered getting the letter in the mail from Mopar so I found it. The recall was indeed for the clutch. The dealership never even mentioned the recall. They just wanted me to pay for the clutch. I called them back and asked them why they didn't tell me about the recall. They told me that it wasn't a "real" recall yet. I told them I looked it up on their website and it said it was. He told me since there is no remedy I just have to pay to have it fixed. He offered no other alternative so I am without a vehicle. I called Mopar to try to complain but they said they have nothing to do with dealerships but gave me a case number # [XXX] and said they had no idea when the remedy would be available and that there was nothing they could do. I told them I was without a vehicle and they told me to take my Jeep to another dealership. I asked them if that would change the outcome and they said no but maybe they would say it wasn't the clutch. I am already out $300 from having this dealership. Please help me. I am getting no help and I am without a vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I purchased this new 2019 Jeep Wrangler Unlimited in late December of 2019. Approximately two years into ownership, rust began to appear along the frame welds. Roughly 2.75 years into ownership, this corrosion began to become very noticeable throughout the frame welds located underneath the vehicle. Many welds also feature small holes. In September of 2022 (33 months into ownership), I began to investigate the issue. I spoke with a local dealership and Jeep Customer Care via email, phone and in-person (I can produce the correspondence if needed). I was told by the dealership that I had 25 months left on corrosion warranty, but that it did not cover corrosion to the frame or suspension. I was also told that the holes are not an issue. I also contacted Jeep Customer Care several times (with photos) and received very little assistance. Jeep Customer Care also stated 25 months left on corrosion warranty, but that a dealership must diagnosis and state that it is a covered issue. Jeep refuses to further address the issue until the dealership does. The dealership has stated they will not, no matter how much I mention this appears to be a significant (and unsafe) defect. The dealership has since stopped communicating. A local body shop (unaffiliated with Jeep), upon inspecting the vehicle, stated that this Jeep should not be in this state of disrepair so early into its life. This vehicle does not feel safe given the severity and location of the corrosion/deterioration throughout the frame and suspension.
While driving all dash lights come on and steering locks up. Been in shop for weeks and they cannot find out the reason. There are several videos on YouTube of same issues. This is very dangerous, especially if driving at highway speeds. How do i file to get this on recall list? My wife was driving at low speed when it happened and was able to get to side of road.
I was notified of a recall for my 2019 Jeep wrangler unlimited Sahara back in 02-2023. This is a recall wherein my clutch could become overheated and lead the pressure plate to rapidly fracture which could lead to a fire and cause injuries. To date, there is no remedy. This is recall number 23V-116 and manufacturer recall 19A. I have emailed them without response other then they would contact me in a few days.... My concern is growing as they dont seem to be taking this very serious and exactly what am i supposed to drive? If i drive the car, i put myself and others at risk. I have asked for a rental car until they come up with a fix. My pleas have gone unanswered. in any case, i believe that this recall should be addressed promptly.
I am reporting the Jeep "death wobble". I have made an appointment to have the dealer look at the issue but experienced the death wobble on the interstate two different times traveling at 72 and 73 MPH. After going over a relatively small bump at 73 MPH going east on I-94 at right around mile marker 260 in Wisconsin, my Jeep shook uncontrollably until I reduced speed to under 40 MPH. Again, on my way home on I-94, my daughter hit a bump right around mile marker 246 heading west. The Jeep violently shook and she had to pull over and come to a stop. While we did not get into an accident, the need for rapid deceleration on the interstate absolutely could cause an accident. I am so disappointed in Jeep!
The driver side visor falls and the electrical components goes out on the mirror and garage opener. The mirror swings while driving on the freeway. Very hazardous trying to clip while driving, needs to be recalled.
New recall has come out for the Jeep 2019 Manual Transmission. This is the third recall and there is still no fix. Recently my clutch blew on the highway, first it started to smoke and then the clutch exploded. Going speed of approx 70mph with a child in the car. This is well know issue without a fix and i do not want to drive this vehicle any longer. Jeep will not fix the clutch, i have to pay $3600 for it and "if" or "when" the fix happens, then i can get reimbursed. the clutch could go again at any time not safe. and jeep does not care.
I had trouble with the cluster display periodically going out. It would come back on after restarting the car. This happened 2 or 3 times. Then, it went out and never came on. This started with 40,000 miles on it. When it to the dealer they tried an -??ipc-?? reset on it with no change. They tried a -??hard-?? reset with no luck. They disconnected and reconnected both batteries, again with no luck. They told me my only recourse is to buy a new display (p/n 68377781-4F) for $1,169.71. I didn-??t think that made sense for a 3.5 year old Jeep. I started looking on the internet and found this is a very common issue. Some report it periodically fails while many report the same as me, hard failure. This screen is an integral part of the vehicle info and safety. I cannot tell you how much fuel I have. I cannot easily glance down and quickly see my speed. I still have a speedo on my model, but it isn-??t as easy to read as the large digital display. I have to really divert my gaze to obtain the speed. I recently ran out of gas on the highway with no fuel gauge. Why would a screen wear out" Why should a digital screen wearing out be acceptable" This is not right. This generation of Jeeps has been plagued with issues. From the death wobble, steering dampeners, poor frame welds to the digital display. Any help to force dealers to address this issue is appreciated.
This jeep has an awful steering issue. Keeping it in the lane im driving in is extremely hard.This vehicle has been looked at for this issue several times and jeep says do this or this and the jeep dealer still hasn't fixed the issue it has been a nightmare to drive i feel like im putting myself and others in danger because the steering issue on this 2019 jeep is extremely loose causing this vehicle to move all over the road.This vehicle is definitely dangerous to drive. If I break suddenly it's pulls majorly to the left and does a dip down if that makes any sense.im super careful not to break fast but in some instances its unavoidable.
While driving on the highway, my car began to shake. Upon inspection of the dash and its components, no warning lights appeared and nothing was triggered to state that there was a flat or anything was wrong with the vehicle. I had to lower my speed from 70mph down to 50mph as I went to merge right to get onto the shoulder and/or exit to a safe location in case I had a flat. Upon slowing to 50mph the shaking stopped and I was able to drive normally. I proceeded to drive for a few more miles due to the issue seemingly resolving itself. As the vehicle reached speeds of 70+ mph it began to shake again. This time I managed to pull off onto the shoulder and inspected the car in case there was a flat and/or something caught onto the axel. Nothing appeared out of the ordinary and the vehicle drove normally, without issue from that point on. The shaking lasted anywhere from 20-30 seconds while traveling at highway speeds.
while driving-sun visor on drivers side failed and immediately fell in middle of my view. Could have caused an accident. The jeep windshield is small and narrow to begin with and having a large portion suddenly blocked by a falling visor is a major issue.
A D V E R T I S E M E N T S
- Hooper, UT, USA