This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I filed a complaint on the loose steering as it feels like there is a dead spot while driving and it doesn't respond, in December of last year. It's like several degrees of constantly turning the steering wheel before it registers. Like in an old movie where you see them always having to keep turning the wheel back and forth excessively. This has not been addressed as of yet. Fast forward to the term death wobble that is plaguing my Jeep with 9100 miles on it. Dealership replaced the dampner. But that did nothing to correct the violent shaking when hitting an expansion joint or pothole at highway speeds. I'm disgusted at how awful this is on a new vehicle. I should not have any worn parts on my Jeep with under 10K miles. I want answers, solutions, a follow up by someone who is in charge of this. It's scary to drive between the excessive play and death wobble. It's like I'm driving an old junker, definitely not a 40K new Jeep.
The contact owns a 2018 Jeep Wrangler. The contact received an unknown recall notice regarding the "death wobble". mountain valley motors, Inc. (7535 appalachian hwy, blue ridge, ga 30513) performed the recall repair. While the contact was taking a long road trip, the vehicle experienced the "death wobble". the vehicle was taken to miller's Chrysler Dodge Jeep Ram (48 keely island road, martinsburg, wv 25401, (888) 362-8027) to have the recall repair performed again. The dealer claimed that the original recall repair was performed incorrectly and the part was installed upside down. The vehicle was repaired and able to be driven home; however, the contact stated the front end of the vehicle continued to shake. The mountain valley dealer stated that the manufacturer issued new instructions on how to install the part, which could have caused confusion. The dealer did not know when the instructions were issued. The failure mileage was 13,000. The VIN was unknown.
Steering wanders. Two or three inches of play in steering. Car has been in for service three times. Dealer changed steering stabilizer three times. Car goes back in 11/18/19 for the 4th time same problem. Steering is dangerous. Car is uncontrollable.
My wife experienced started experiencing the harmonic frequency anomaly aka "death wobble" just as the weather started to get cooler in NJ. I brought vehicle in to perform the tsb on 11/15. The very next day 11/16 the death wobble came back only this time much worse! she was heading to a 4H leadership training course with a car full of children, thankfully she was able to maintain control and pull off the side of the highway which in itself it not safe to do. The fix that fca has published does not work - NHTSA do your job investigate and mandate fca fix the issue not put a band aid on a broken leg.
I've had issues turning steering wheel during cold mornings (~30 degree) while driving at highway speed. I can only turn steering wheels about 5 degrees and then meet some resistance which it doesn't allow me to continue through my turn. This happens for turning both right and left directions. It is very scary at highway speed heading into an exit ramp or in the middle of a curve. I only have this issue when the temperature is low. It had happened several times this week in cold mornings.
- Bel Air, MD, USA
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While in motion during colder temperatures, my steering wheel becomes stiff and difficult to turn. The stiffness is present at all speeds, but most prevalent at highway speeds. This stiffness eventually fades once temperatures increase or the vehicle has warmed up sufficiently. There was a service bulletin Jeep released to fix this issue, and I had it applied last winter, but the issue has returned again. It seems the software fix they had applied is not permanent. This issue is incredibly dangerous as it causes the steering wheel to almost lock up when taking a turn. At times when temperatures are very low, the steering wheel stiffness makes turning on the highway very difficult.
When vehicle is above 60 mph and the temp is 35 or below there is no steering assist. Its as if the vehicle has no power steering, took to dealership and they claimed nothing was wrong with the Jeep.
Reoccuring issue with steering when driving 55mph and above. Car shakes uncontrollably when hitting a bump or a change in pavement, to the point I have to pull over and slow down to 40mph. Had a recall for the steering damper which fixed the issue a little bit but now it is happening yet again. I do not feel safe driving the vehicle.
The contact owns a 2018 Jeep Wrangler. While driving approximately 40 mph, the tire pressure warning indicator illuminated and the power steering failed. The contact stated that extra effort was needed to maneuver the vehicle. The contact stated that the failure occurred twice. The contact stated that turning the steering to the right operated as intended; however, when turning the steering wheel to the left, the wheels hesitated to respond. The vehicle was taken to lindsay Chrysler Dodge Jeep Ram (8100 centreville rd, city of manassas, va 20111, (888) 241-6888) to be diagnosed, which was still pending. The vehicle was not repaired. The manufacturer was contacted and provided case number: 68116814. The approximate failure mileage was 11,300. The VIN was not available.
While driving down the road at 60mph+ my Jeep goes into the death wobble when I hit a rough patch in the road. This is not a bump in the road but a rough patch! this has happened to me many times and it is extremely scary! I have to slow down to around 40mph to make it stop shaking side to side so violently I can hardly keep it on the road. I have already been in and had the upgrade done to my steering damper. I have no modifications on my Jeep... I drive it as purchased. This recently happened on the interstate while driving 70 mph in the passing lane in heavy traffic... I'm lucky to still be alive.
Steering locks up, will not turn. Happens everyday during cold temperatures. Has almost caused several accidents. Very terrifying, serious issue! happens at all speeds.
Just had my oil change and tire rotation done 11/1/2019 and begin experiencing wobble in frontend after going over small bumps in the road. Now I see other vehicles having the same issue. Someone described it the "death wobble" I agree I thought I was going to crash my Jeep.
I was driving my Jeep on the highway at 65mph and drove over a seam(bump) in the road. The front wheels and steering wheel began the shake violently and uncontrollably. I had to bring the vehicle to a complete stop in order for the shaking to stop. Finding a place to come to a complete stop on the highway is not safe at all.
While driving above 60mph if I run over a pot hole or a bridge expansion joint I lose my steering.if I don't slow down to 30mph quickly I will not have control. The part that concerns me is that I already was serviced for the steering recall.
I was driving my Jeep yesterday morning going 60mph. The temperature was in the 30's. I was heading into a left hand turn when my steering wheel would not turn. I tapped on the brakes to slow down as I was afraid I was going to run off the road with my two young children in the Jeep. When I slowed to around 40 my Jeep steering came back. It was a very scary situation.
While driving over 50 mph the steering wheel locks if I want to turn it to the left. Difficult to change lanes and turn on upcoming curves which can lead to a bad accident. Upon slowing down the steering wheel unlocks and now goes back to normal. Also while driving and hitting a small bump or a change in the pavement causes steering wheel to uncontrollably shake until I slow down.
I was driving down the highway when my Jeep Wrangler jl hit a bump and the car started shaking uncontrollably and it was very difficult to drive. I wasn't sure what was happening so I slowed down significantly in case I needed to pull over. The shaking then stopped but after about 15-20 seconds. Not less that a mile down the road did this exact same thing happen again after I hit a bump. It lasted just as long and didn't stop until I slowed down significantly. I believe this is related to an issue with the front suspension and steering column.
Exessive play in the steering. Have had the stabilizer replaced, had the track bar replaced, had the steering box replaced, tires rotated and balanced, still walking all over the road and 3 inches of play both way in the steering wheel. Not safe, do not feel safe with my kids in the car.
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- Bismarck, ND, USA