This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Body: Water leak from hardtop (right front passenger) and (front center - where hardtop meets windshield pillar). Multiple attempts to correct (replaced all seals) and there is still a leak from front center (where hardtop meets windshield pillar). Suspension: Loud 'clunk' or 'thump' coming from rear when accelerating from both a dead stop and while moving at less than (5) mph and accelerating.
Weld quality on frame are very questionable. When my Jeep twists while off-roading, it sounds like it wants to tear itself apart and the doors dont want to shut close when the vehicle is fully flexed. This doesn't happen to the newer 2019+ models with obvious better welds on frame. It gets annoying with all the crunching noise the body makes when I drive on uneven roads. Again, not seen on newer models. Also, the steering stabilizer was replaced and still my steering wheel start shaking when I drive on uneven roads. I have taken my Jeep to the dealer 4 times complaining about the radio and it keeps shutting off and volume freezing.
While inspecting the vehicle I noticed several (many) welds on the frame of the vehicle that was very poor. However, in addition to poor weld quality, I noticed several welds that were poorly painted/treated and raw metal and rust are visible to the naked eye. Having contacted the dealerships in the area no one will return my calls. I will be personally treating the areas and repainting to avoid worsening condition.
Nothing happened per say. Saw a news story regarding the investigation into Jeep for poor workmanship on frame welds. Had my Jeep looked at and realized mine has faulty frame welds, as well. See attached photos.
- Kemah, TX, USA
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Heavy amount of rust throughout the bottom of the vehicle. Rust is located on frame welds, suspension connection brackets, and axel components. Photos were taken 10 days after purchasing from the dealership. I took the Jeep back and asked them to make sure everything was safe. The dealership looked at me like I was crazy and said yep that is normal to have rust. I asked it is normal to have this much rust on a brand new car. That is crazy. The steering jerks to the right and left constantly and you are always having to fight it to stay in a straight line. I have read from other report that this has become a common problem for this model year. I hope this issue will be resolved. I bought my car on 06/29/2019. The photos that are attached for your review were taken on 07/11/2019 thanks [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Back in October 2019, I rented a new Jeep Wrangler from enterprise for a trip to Chicago for work. While both traveling to and from Chicago, I had two instances while traveling on route 80 in Ohio, where I went over small bumps, and this caused the vehicle to shake violently. On the return trip home, I actually had to pull off the side of the highway and slow down to approximately 25 miles per hour to get the shaking to stop. When returning the vehicle to enterprise, I informed them of what happened. They then stated they get a lot of complaints about the wrnagler and would take some money off of my bill. I told them they don't understand, and that there is something seriously wrong with this vehicle and that my wife has the same vehicle and if this happened in her car, I would not allow her to drive it. Fast forward to the night of 12/6/2019. While traveling to my wife's christmas party (in her 2018 Jeep Wrangler) on route 680 northbound at 60 mph, I hit a small bump in the road. The steering wheel along with the rest of the vehicle started to shake violently. We then had to slow down in order to get this shaking to stop. I looked over at her and said that this can in no way be normal. She then informed me that this has happened to her a few times as well. There is no way this cannot be a safety issue, and I definitely do not want my wife driving this car.
Vehicle frame has several locations with poor welds. Specifically, excessive weld splash and porous welds similar in appearance to other owners of 2018 model year Jeep Wrangler vehicles.
While driving above 60mph if I run over a pot hole or a bridge expansion joint I lose my steering.if I don't slow down to 30mph quickly I will not have control. The part that concerns me is that I already was serviced for the steering recall.
There is an open investigation to the quality and safety of the welds on the 2018 Jeep Wrangler jl. I have a 2018 Jeep Wrangler which is an example of this poor welding to add to your investigation. See attached example as one of the examples of the welding on my Jeep frame.
The contact owns a 2018 Jeep Wrangler. The contact discovered several cracks in the undercarriage of the vehicle. The contact also stated that the frame was poorly welded and the metal is contaminated. The contact spoke with stoneridge Chrysler Jeep Dodge (2700 stoneridge dr, pleasanton, ca 94588, 925-479-9090) and pleaded with the dealer to either cancel his contract with the vehicle or allow him to trade in the vehicle for another one. The dealer refused his request and offered no further assistance. The contact reached out to the manufacturer and was informed that a representative would call him back. The contact had yet to hear back from the manufacturer. The vehicle had not been repaired. The failure mileage was 4,000.
Steering wonders and is unresponsive at highway speeds requiring constant correction. This problem has nothing to do with the damper or track bar, as I have had these replaced, yet the problem persists (9/29/2019). I also, had the BCM body control module fail (7/11/2019) while in motion which caused the steering to lockup and the Jeep not respond (thankfully this was a low speed incident).
Bought a 2018 Jeep jlu new. Had it for only 5 months and all of the welds on the frame and axles and other components have rusted. Has only been driven on the road and never seen its first winter
The contact owns a 2018 Jeep Wrangler. The contact stated that the welding on the front passenger floor was corroded, fractured, and emitted a noise from underneath. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The approximate failure mileage was 15,000.
Excessively loose steering/excessive play in steering/dead spot in steering. 1.5 to 2 inches from center in either direction in which steering wheel does not engage tires. Steering jerks and hyper corrects when it does engage. Becomes worse at highway speed. Dangerous at highway speed. Excessive wandering, does not track straight, at slow speed steering pulls in either direction as though it needs alignment. Bad welds, various locations. Purchased vehicle in April 2019. Issue has been present since purchase. Have had it at dealership 5 times. We have a 2019 jl rubicon that does not do it. I have also driven other 2 door 2018's that do not have the issue and other 2018's that do have the issue. Chrysler currently involved. I have video and dealership/Chrysler records.
My five week old manual Jeep Wrangler jl with approximately 1500 miles on it was in motion travelling westbound on a 55 mph road when the incident occurred. The Jeep had been in motion for approximately 1/4 of a mile when it was shifted into third gear and part of the transmission fell off of the vehicle. When shifted into 4th gear, again more parts fell from beneath the Jeep. Immediately following the gear change the lights on the dash all lit up and black smoke and flames were seen simultaneously on the front passenger side of the vehicle. The Jeep was immediately pulled over and stopped on the side of the road where 911 was called. The firefighters found pieces of the transmission hundreds of yards from where the vehicle became engulfed in flames.
Filed complaint with fca regarding poor frame welds. I am a certified welding inspector and registered professional engineer, and the welds were atrocious. Many welds with porosity, linear porosity, and cluster porosity. Also welds misaligned and with poor placement. After months of delays (original complaint in February) they sent a welding inspector (stated from the frame manufacturer) to inspect and weld on the frame. Didn't grind out old welds. Just welded over the top of old welds. Looked even worse. Poor weld profiles. Was told there is nothing else they could do, and was told I was stuck with it or I could go to arbitration. Then fca decided to would offer me a trade certificate of $4000. I felt like this was to shut me up, but it was the only compensation I would receive. I tried to get them to lemon it, but they told me it didn't qualify and just gave me the runaround. Saw an article about reporting to the NHTSA. Didn't even know this was an option. I wish someone could make them own up to the fact that they produced an improperly manufactured vehicle, potentially very unsafe long term. Marked over 40 spots on my frame (what I could easily see). They welded over 4 spots. I'm afraid if I don't take their trade offer I will get nothing.
While exiting a drive thru, I needed to make a left hand turn. As I was in motion to make that left hand turn, the steering locked up & it sent me crashing straight into a metal pole, which just happened to be for the pedestrian crossing. Thankfully there were no pedestrians around that were put in harms way. However, my 2018 Jeep Wrangler jl was not so lucky. Currently we are being estimated around $8,000 - $15,000 in damage but that is not final yet.
Rust bubbling up under paint around for hinges. The rust is only evident on the top hinges of both doors (vehicle only has two doors). The dealership refused to fix it and called it a paint imperfection. However the rust spot is increasing in size and new spots are developing. There is no damage to the paint (I.e. chips, scratches) that would explain the rust. It seems to have come from the factory/ manufacturer.
A D V E R T I S E M E N T S
- Albany, NY, USA