This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Took Jeep back to dealer because I did not have heat. They said radiator had hole in it and heating core was bad. Thats crazy for a 2015 that I take very good care of. It was always bad. The only heat that worked was full on red dot. If I moved it one notch up/colder it would turn cold. I never had heat coming out of the duct near the driver window. Always cold. I purchased at bob & chuck eddy austintown Ohio. It's now jim shorkey dealership. My problem is I drive alot and have 160K miles on my Jeep. These items should not be going bad this quickly. I still owe over 13K for the Jeep. Now this is costing me over 2K for this fix.
Drove 1018 miles Jeep was running fine. Stopped at a hotel to check in. When I went back out to start it, the check engine light came on and stayed on and was a solid light (no blinking). Drove it thanksgiving day and took it to a dealer on Friday with the code P0304. Mechanic tells me that it needs a new cylinder head and is not safe to drive back home 1018 miles. I learned later that this is a known issue and Jeep issued a lifetime warranty covering up to 2013. After much research and reading, the issue still continues through the 2016 models. I called Jeep to ask for some assistance since I am 1018 miles from home and having to stay in a hotel for 10 days with no loaner or rental car and the repairs are estimated at $4850 (the cost at home in Texas would have been $2600) and Chrysler said no! this is a known issue and continues to he a known issue. Chrysler Jeep should be fixing the problem or extending the lifetime warranty for this issue.
When driving in 1st (manual transmission) it jerks out of gear. Occassionaly it will do it in 2nd gear as well. Jeep tried to fix the "recall" on this, but in reality its not the correct "fix" for the issue.
The contact owns a 2015 Jeep Wrangler. While driving 30 mph, the transmission downshifted randomly without warning and then automatically returned to normal. The failure recurred several other times. The vehicle was taken to the local dealer (kendall Dodge Chrysler Jeep Ram located at 13355 sw 137th ave, miami, fl 33186; (786) 231-2120) where it was diagnosed that the transmission needed to be repaired. The dealer referred the contact to another dealer (dadeland Dodge Chrysler Jeep Ram located at 16501 S dixie hwy, miami, fl 33157; (305) 278-9994). The contact was placed on a waiting list and had to wait for two and a half months to have the transmission repaired. The vehicle was taken to another dealer (planet Dodge Chrysler Jeep Ram located at 9975 nw 12th St, miami, fl 33172; (305) 470-8000) and the contact was informed that he needed to wait six months to get the vehicle repaired. The vehicle was not repaired. The manufacturer was contacted at 800-334-9200 and stated that there was a dealer who could diagnose the vehicle on July 10, 2017. The failure mileage was 15,000.
- Miami, FL, USA
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Vehicle engine shuts down unexpectedly at highway and low speeds. Difficult to restart. Difficult to put in gear. Vehicle was in motion when engine shut down.
After noticing a accumulation of fluid under my vehicle I took the car to a mechanic who mentioned that the seals on the rear axel were both leaking. I took the car to the dealership where they verified that both seals were leaking and that the differential cover was also leaking. They replaced the seals and resealed the differential cover, but noted that I was responsible for replacing the fluid in the differential. The vehicle had not been taken off road, outside of usual driving down unpaved roads.
We have been having problems with the powertrain as in an earlier report we sent in where the Jeep while driving down the road will shake and rattle violently and we have to pull over wait a minute and put it into park then drive to continue. It has happened 2 times. Now to add to the list this weekend when we tried to drive the Jeep we put the gear into D to drive forward and the Jeep went backwards instead. We had to put the selector into park and back to drive 3 times before the vehicle would go forward. This latest incident we were parked at home on pavement with no incline. Tried calling the dealer but with it being a weekend got no response. Did call the Jeep hotline and was told to take it to a dealer on Monday. Called the dealer and on Monday and was told to bring it in on Tuesday. The vehicle has 29K miles and has been acting up since around 15K. Called the dealer today and was told still do not know why it is doing what it is doing.
2015 Wrangler jku sporadic stalling on both highway and residential streets. Was recently serviced for oil change and software update. Also stalled while Jeep was idol for 20 minutes but able to restart it. When it stalled...instrument panel lights up and Jeep stalls. Can restart in hour with check engine light. Dealer not able to reproduce stalling after testing for 10 miles. This has happened 3 times. Dropped off at dealer again this morning.
Two weeks ago the Jeep failed to shift out of gear on the highway while driving to work. Prior to this it was not displaying any issues. Luckily I was able to coast to a stop in the breakdown lane and called for a tow back to the dealership. Later that day I received a call from a service manager, roger that the clutch was worn out and required replacement. I was shocked that a vehicle that is less than a year old with less that 18K miles would need a clutch since about all I do with it is drive to work. He explained that this is a wear part and not under the warrantee since I was over 12K miles. Later the next day they called me down to the dealership to examine the full extent of the damage. The clutch just didn't wear it shredded itself apart causing a catastrophic failure in the transmission. The mechanic (who seemed to know what he was talking about) explained that based on the flywheel condition that this was not a case of gradual wear but a sudden failure that damaged the flywheel and transmission housing. He was basing that assessment on the fact that the flywheel was not worn at all and showed me what a worn flywheel would look like. Upon hearing that I insisted that this should be a warranty covered repair as it sounded like a manufacturer's defect that caused this and certainly nothing I've done. Basically the clutch exploded and caused this. I've posted this story on a few Jeep forums and found a few other Jeep owners that were told the same this. Its about time fca take responsibility for this and issue a recall before anyone gets hurt.
After a couple of weeks we noticed water all on the passenger side of the vehicle after raining. I asked the salesman about the leaks and he stated all Jeep do that..carpets continued to get soaked and cannot see where it is leaking so I asked the maintenance tech after our first oil change and I was told to pull the plug under the carpet and drain the water..I again was told it was normal for a Jeep to leak..approx March 2016 the wife was fed up with the water pouring in and the smell of mildew of the carpet due to leakage. She went to the dealer and complained. She was told we had to make an appointment which would be beyond a month and they would keep it for a spell. No rental or loaner...I work out of town and getting it in on appointment is not always feasable being my wife is on disability and needs a vehicle. Since then the passenger seatbelt has stuck on numerous occasion and cannot be operated properly.the problem seems to be latch sticking and not releasing. My wife mentioned to me since she drives it more than me, that it pulls and has been for a long time. When I received a letter from Chrysler around Oct 15th I sent in negative words of all these issues and when I got a call about these issues I received a call from bonnie a case manager and we talked. She said to get it to the dealer for repairs and if I had any other issuesto call her back and gave me a case number. I contacted the dealer but no repairs yet. They say wait for appointment. I did go to the recall website and noticed others having a weather issue, a few seatbelts and also the so called death wobble. I asked the wife for the full symptoms and to my surprise it is the known death wobble.she said it will shake violantly after 60mph and then jump out of gear, pop into nuetral. Has happened she said 3 times this year. Jeep has never been offroad and top has never been off..
My vehicle would make a moaning noise when going into drive and reverse. It took Chrysler over a year to listen to me and replace the transmission. Once it was replaced, I have not heard the noise so far. This noise would occur when the vehicle was stationary but also would occur if I was stopped and started moving again.
Manual transmission shifter: Started vehicle after parked for 1 hour, shifter suddenly became loose with no warning or gradual wear. Shifter hits center console requiring operator to rotate the entire shifting lever, which does not stay in place. Shifter fails to reach 1st and 2nd gears, or 5th/6th/reverse depending on rotation. This problem caused operator to stall in busy intersection.
The shifter rolls over and hits the center console on my manual transmission. The defective shifter part # 52060062af is replaced with part # 52060062ag. At the moment the dealership says the part cannot be located anywhere in the Continental U.S. this is a major issue that needs to be issued a recall before someone die in a wreck because they are unable to shift the transmission.
While driving at city speeds, Jeep suddenly shifts into first gear, causing vehicles behind me to suddenly swerve in order to avoid hitting my vehicle. I purchased the Jeep in April 2015, and it has been happening since I've owned the vehicle. I have had this in the dealership four times and they have not been able to figure out the problem. They have replaced the console shift, did updates and re-programmed the tires. This has occurred intermittently since I've owned the vehicle and they have not been able to solve the problem or tell me why it occurs. It makes me nervous to drive the vehicle and I am afraid for the safety of my family and I. I've been in a loaner for 2 weeks now and they want me to come pick up my vehicle. I fear for the safety of me and anyone in my vehicle should I be hit from behind.
Trouble shifting into 4th gear, grinding, sent into repair for 17 days, returned it the next day with the same complaint, started second guessing myself after a few weeks problem became worst, every attempt to shift it to to 4 gear it would not engaged unless forced into gear
Vehicle routinely (once every 2-3 week occurrence) pops out of 1st gear (standard transmission) when accelerating from a dead stop. Local dealership, falls motor city (where I bought the Jeep) tells me they have to reproduce the issue in order to address it. This is an important safety issue as the gear pops into neutral while trying to accelerate out of 1st gear and I feel the dealership is not taking it seriously by their lack of willingness to investigate beyond a cursory test drive.
Jeep starts vibarating at 1500 RPM as soon as it shifts into 4th gear ( moan groan bad bearing out of balance) at 58mph 2000 RPM its quite noticeable at 65 mph 2200rpm its bad it does it on all road surfaces its been this way since new.
A D V E R T I S E M E N T S
- Windham, OH, USA