This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Out of the blue the Jeep would not start one morning. There were no warning signs. It had to be towed to the dealer. Turns out the wcm (wireless control module) failed in the ignition so the keys were not recognized by the module. They replaced the part (would not cover under our extended warranty we purchased!!!!) and reprogrammed both our keys. $385 later it now starts.
No heat! clogged heater core! grit and slime in dirty/discolored oem coolant (10 yr/150K mile rated). Never touched or added to, unless undocumented by dealer. This is our family vehicle that my wife/kids use daily, and it is about 10F here in vt right now. Very common Chrysler issue apparently and dealer does nothing but attempt to flush multiple times which does not solve the problem and is a huge inconvenience! I am still under 5 yr/100K powertrain warranty, since when is cooling system not part of power train? heat was reduced last winter, this winter virtually none. Dangerous to constantly clear the windshield with no defrost! this needs to be a recall
Just purchased, heat not working. Had heater core flushed, heat worked for one week and now blows very hot on right side and luke warm on left side. The same symptoms as the casting sand plugging the heater core. I now have to take back to shop to flush heater core again. Not good.
Vehicle exhibits stalling and engine shut off at idle or low speeds below 60 mph. Vehicle bucks/slips/jerks at speeds of 60 mph+ as witnessed by dealer service mechanic. Vehicle intermittently will not go into gear or will reverse while in drive and must be turned off and returned to park, before attempting to restart. Check engine light on. No dealer codes found therefore, unable to properly diagnose and repair. Vehicle is very unsafe and unstable.
The vehicle is consuming an excessive amount of oil (more than a quart per 250 miles) and is overheating when under load on long climbs. Overheating and/or excessive oil consumption causes the vehicle to go into "limp" mode which is a sudden and complete loss of power where the engine will not go over 3000 RPM. When oil level drops to about 3 quarts low, the check engine light comes on and the Jeep goes into limp mode. The dealership has replaced valve tappets, the left camshaft and the left cylinder head under my Chrysler "maxcare" lifetime warranty, but the problem persists. Jeep customer care is now telling me the repair may no longer be covered by my lifetime service contract (reference Jeep customer care case number 32175924). The sudden loss of power when at highway speeds from overheating and/or oil loss is a safety issue.
- Show Low, AZ, USA
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I have 2013 Jeep Wrangler unlimited sport. I'm having an issue the the vehicle shutting off while in operation. There are no warning light or any indications. This has happened 3 times to me so far. First time was in late August, my girlfriend and I were heading home from work. 2nd time was on 9/16/17, and most current was yesterday 9/26/17. It happens at any speed, once it shuts off, it won't start back up right away, usually you have to let it sit for 10-15 minutes. If you try to start it before it will sound like it is trying to turn over but will not. The 1st time it happened I took it to my mechanic, he hooked it up to the computer and it came back with no open codes. At the point I'm not sure what to do. Dealership will not return call. Hate to just replace items if it is not going to fix the problem. All 3 times this had happened on local road ways, on sunny clear days, and the vehicle was in motion all three times. I do feel lucky so far our kids have not been in the Jeep nor have we been on an interstate traveling 70 mph. Having your vehicle just shut off puts you in danger from all the other drivers.
The vehicle has stopped blowing hot air on the drivers side and feet, but will blow hot air on passengers side. This leads to issues with defrosting and visibility.
The vehicle has stopped blowing hot air on the drivers side and feet but will blow hot air on passengers side. This leads to issues with defrosting and visibility as well as the driver being safe and able to feel their fingers and feet while driving. I took it to the dealer who says there is a star report on this issue and it is a well known issue. Jeep however says I am out of warranty so they will not fix it. My extended warranty bought through the dealership says they will not fix it. The radiator, heater core over flow tank and all other related components are the recommended repair.
Takata recall. Vehicle does not stay dry. Top has never been removed, T-top removed once, leaks, moisture condensation problem where a green house effect occurs regularly, mold grows quite rapidly Jeep has been in shop every winter season with moisture problems. Given back with assurance of not reoccurring. Every winter I return with same proble now dealership is refusing to help and has directed me to go elsewhere with a voicemail message on 8 February I am under the understanding any warranty work must be done at same garage why" am I being told they can not fix vehicle or help me" I am having electrical problems now too and I can't make an appointment because of persisting to hang up or refusing to direct me to management P 8 febuary I filed an attorney general complaint but they don't represent unless several have complained about the same issue. Failed to recognize the lemon law and are hostile to deal with. Electrical problem is driver seat belt signal does not turn off even though seat belt is fastened. While driving. Due to the amount of time addressing the warranty problem with dealership and an avoidance to replace I filed a safety complaint in 2014 since then nothing but continued problems and Jeep remains unfixed on the last visit an extra substance was put on floorboard on passenger side to indicate a hole had been fixed with putting a permanent compound called rhino plaster. When confronted I was told it came from the factory like that after researching I was informed it does in fact not. I filed an attorney generals complaint on 8 febuary 2017 and since December 2016 am not able to get to shop due to delays from dealership. I was put in contact with Mr. Brown extension 2302 to explain hardships and in December 2016 not to mention not restoring my vehicle to factory specifications and putting a substance on my vehicle without permission. "
My check engine light illuminated and the engine was running rough, possible loss of power. Per Jeep / Chrysler / Dodge / Ram / mopar technical service bulletin 18-034-14 rev. A and tsb-18-034-14 on some model vehicles and Jeep, (my 2013-2014) the malfunction indicator lamp (mil) illuminates and diagnostic trouble code (dtc) P0520 is set regarding engine oil pressure sensor circuit. The tsb outlines replacing the oil pressure sensor with a "revised" part. Chrysler installed defective sensors on many 2013-2014 3.6L engines and will only replace them if they fail while under warranty. If the oil pressure sensor is malfunctioning, it may not alert you to an issue with oil pressure. This can cause engine failure and potential to cause an accident due to engine failure / loss of power.
The contact owns a 2013 Jeep Wrangler. Upon checking the vehicle's coolant, the contact noticed abnormal colored coolant. The vehicle was taken to the dealer to get a coolant flush where it was diagnosed that there was casting sand in the coolant. The vehicle was repaired; however, upon returning the vehicle home, the contact inspected the coolant system and noticed that it had been contaminated by sand particles. The manufacturer was notified of the failure. The failure mileage was 28,000....updated 03/08/17
I have a 2013 Jeep Wrangler, I have had it in the shop 4 times for cylinder misfires due to coil issues. Saturday 10/29/2016 I was driving down the interstate, the check engine light came on and started flashing the car was shaking so bad I pulled over instantly. I had to drive it to a safe place so I could call for a tow truck, the car over heated because of the coil misfire. This is an issue that has happened to more than just me. This is something that needs to be recalled before something happens. Please see link below related to this issue. Https://www.cars.com/articles/2011-13-Chrysler-Dodge-Jeep-V-6-engine-issues-1420681304495/.
Bought it with 36,800 miles on it. Vehicle started to stall/die after start and engaging drive or reverse. Also can do it coming to a stop and starting from a red light. Has happened 20 times since I have owned it. Happened once on the freeway in rush hour traffic. Once you restart the transmission takes up to 10 seconds to shift in the selected gear. Also, windows failed to operate on one occasion, had to stop turn off engine and restart to get to work. A/C blower turns off intermittently. Blue tooth has stopped working with phone. I cannot hear the people anymore through the stereo.
Jeep randomly stalls and engine dies while driving. Jeep has replaced O2 sensor, PCM and tipm. Problem is still occurring. Very dangerous to drive not knowing when the engine will quit working. Problem started occurring around 45000 miles and is still occurring
The contact owned a 2013 Jeep Wrangler. The contact stated that the vent controls failed to work for the heat and air conditioner intermittently. In addition, there may have been toxic fumes emitting through the vents when the heat or air conditioner were activated, which affected a child passenger's breathing. The vehicle was taken to the dealer more than three times, but they were unable to replicate and diagnose the failure. In addition, the contact was not experiencing any engine failures before the vehicle was taken to the dealer for a manufacturer recall where the dealer replaced the engine sensors and the transmission. The service engine light illuminated after the repair. The vehicle was taken back to the dealer who provided no solution after the recall repair. The contact noticed that shortly after leaving the dealer, smoke emitted into the vehicle and flames appeared under the hood. The contact was able to exit the vehicle and the fire department extinguished the flames. A report was not filed. The vehicle was destroyed and was towed to the contacts residence. The manufacturer was notified and stated that they would provide an investigation. The contact was still waiting on a response from the manufacturer. The failure mileage was not available.
2 issues with my 13 Wrangler unlimited 1st... engine temp gets up to about 80 percent of the guage. I have had it in 3 times they replaced the water pump twice and still same issues. They have replace thermostat coolant flush ect. The dealer connot find out whats wrong. I have resorted to adding a secondary coolant fan and it helps a bit but its still a problem ive had since a year fater buying it. 2nd... the transmission(automatic) when going up any kind of incline it does not want to shift untill about 6K rpms. I have had it in for this also and dealer claims nothing they can find.
My Jeep was parked on the street in front of my house for about 13 hours and a electrical fire started on the front passenger side at around 3am. It burned half the vehicle before being put out and totaled out my Jeep. It also damaged the entire back end of the car parked in front of me. The fire department ruled this was a electrical fire and not arson. Days before I noticed the outside temp was reading at 119 degrees out side when the temp was actually 99 degrees. I'm not sure if this had anything to do with it but I found it very odd. I have read thousands of incidents similar to this some involving worst property damage and even cases with fatalities. I think Chrysler/Jeep need to be held accountable for this and get these dagerous vehicles off the streets asap
Jeep randomly cuts off while driving. Has happened at low and high speeds, normally low speed it will cut back on quickly, you have to wait 5-10 min for a high speed cut off. The vehicle does not throw any codes and dealer cannot fix if they can't replicate. This has happened 5 times in the last month.
A D V E R T I S E M E N T S
- Spokane, WA, USA