This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Wrangler. The contact was very concerned for his safety because the parts were still not available in order to have the recall service under NHTSA campaign number: 13V234000 (power train, steering) performed. The dealer was notified to schedule an appointment for the recall repairs. The manufacturer was made aware of the problem. The current mileage was 3,160. There were no failures.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign id number: 13V234000 (power train, steering) but was advised by the dealer that the parts needed to complete the repair were not available. The manufacturer was also contacted. The contact had not experienced a failure.
I have received several notices about the N28 transmission oil cooler tube recall and have not had any luck at the dealer getting my recall repairs completed. Each time I go in for service I ask about the status and each time I'm told there are no parts available. I was also told that the parts for the recall are on back order and the dealer only gets 2 kits in each month. I was told that I am in line for the repair but they could not tell me where I am in line or how long it will be before the repair is even possible.
Jeep issued a recall last July 7, 2013, over 10 months ago, regarding the transmission oil cooler tube, safety recall N28/NHTSA 13V-234. I have attempted numerous times since then to set up an appointment at my local Jeep dealer, boerne Dodge Chrysler Jeep in boerne tx, to have this recall performed and I have been told each time that they do not have the parts to do this recall. They went on to state that they have received, and continue to receive, a very limited number of the parts required for this recall and that I should put my name on their waiting list for the recall parts. I placed my name on the list 6 months ago but have yet to receive a phone call. I called the Chrysler group recall center at 800-853-1403 and the customer service rep told me the same thing the dealer did, that they had very limited parts and that they were unable to do anything about it at this time. I would request that this matter be looked into, the recall states that this defect may increase the risk of a crash. Since I planned on leaving on an extended trip in this vehicle I am hesitant to take that increased risk. Thank you
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign id number: 13V234000 (power train and steering) but was advised by the dealer that the parts needed to complete the repair were not available. The contact received the notice months ago. The manufacturer was also contacted and could not provide a reasonable date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
- Prattville, AL, USA
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The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number: 13V234000 ( power train, steering) had surpassed a reasonable amount of time for repair due to the parts not being available. The manufacturer was not made aware of the delay. The vehicle was not made aware of the failure. The contact had not experienced a failure. The VIN was not available.
Appx. Nine months ago I received a recall for the transmission oil cooler tube(N28 / NHTSA 13V-234) I went to don avee dealer in placentia, ca. They put me on a waiting list. I checked with them three or four months ago and they tell me that Jeep will not send out enough parts to repair the problem. I`ve been told when Jeep sends the dealer the part they will contact who ever is next on the waiting list.
Been notified three times by Chrysler group llc in mi usa of safety recall on this new Wrangler and to call dealer for appointment... have called three or four times in past months since first letter and had varying responses... have to order parts, took my name and number, will send you a letter, will call, etc. All in past several months. Here it is near summer season and no fix for the Wrangler. What are my alternatives here"??? bought several Wrangler from this dealer so not sure it's their doings???" thanks....
The contact owns a 2013 Jeep Wrangler. The contact received a recall notification related to NHTSA campaign id number 13V234000 (power train, steering) and was informed that the part was not available. The manufacturer was notified. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2013 Jeep Wrangler. The contact stated that the parts were still not available for repairs under NHTSA campaign number: 13V234000 (power train, steering). The manufacturer was not made aware of the problem. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact stated NHTSA campaign number: 13V234000 (power train, steering) had surpassed a reasonable amount of time for repair. The dealer stated that the part was not available and that they were only receiving 2-3 repair kits a month. The manufacturer was not made aware of the incident. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number13V234000 (power train, steering) had exceeded a reasonable time for repair. The contact received the recall letter six months ago and the dealer advised they only received two repair kits per month. The contact was placed on a waiting list, which the contact was concerned would exceed several months. The contact had not experienced a failure.
The contact owns a 2013 Jeep Wrangler. The contact stated that the parts were still not available for repairs under NHTSA campaign number: 13V234000 (power train, steering). The manufacturer was not made aware of the problem. The vehicle had not exhibited the failure.
"safety recall N28/NHTSA 13V-234 transmission oil cooler tube" - another complaint regarding patent disregard for consumer safety by Chrysler. I have been waiting 14 months for resolution to this issue. The manufacturer direct me to the dealership. The dealership blames the manufacturer. NHTSA bears responsibility as well as they apparently are failing to compel Chrysler to perform. I certainly do not want anyone to suffer injury due to this defect. Can nothing be done to accelerate the repair process?
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number 13V234000 (power train, steering) had exceeded a reasonable time for repair. The contact had not experienced the failure.
The contact owns a 2013 Jeep Wrangler. The contact stated that she received a notice for NHTSA campaign number 13V234000 (power train, steering) but was informed that the parts were not available. The manufacturer was notified of the issue. The contact had not experienced a failure.
I have been regularly receiving a notice titled "safety recall N28/NHTSA 13V-234 transmission oil cooler tube" from Chrysler many times for the past year. The dealership has not made any attempt to perform the recall even though I have often tried to scheduled it. They continually tell me that they cannot get the required parts from the factory, but when they do they will call me. I called the factory recall assistance center (1-800-853-1403) listed on the recall notice and the person who answered gave me the same story; "Chrysler is having trouble getting the required parts from their supplier". I am certain Chrysler has the ability to build anything, so the fact that they say they can't get some simple hoses built is a ridiculous excuse. It is clear that Chrysler is not responding sincerely to this NHTSA recall. Perhaps, like the Chevy ignition key fob issue, cost vs safety is more important to yet another american automobile manufacturer. Note that the Chrysler notice did say that if the dealer fails to remedy the defect within a reasonable time to file a complaint at www.safercar.gov and this form is the only complaint form I could access from that site. If this is the wrong form please redirect my complaint to the correct location.
No accident...yet. I have received 3 recall notices in the mail from Chrysler regarding the transmission oil cooler tube - safety recall N28/NHTSA/ 13V-234 over the course of a year. With each notice I have called the superstition Jeep Chrysler dealership where I bought my vehicle. Each time I am told they would have to order the part and then call me back to schedule the repair. There is never a call back. With today's 3rd notice, I was again told the part was not in. This time they said the problem is that only a very limited number of parts have been shipped out at a time. It seems wrong of them to hold back on shipping the parts if they know their is a potential risk to owners. Per the recall notice, I am issuing this complaint.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign id number: 13V234000 (power train, steering), however the part needed to perform the repair was unavailable. The dealer informed the contact that only one remedy part was being sent per month. The manufacturer was not notified of the problem. The contact had not experienced a failure..updated 06/09/14 the consumer stated the vehicle has been repaired in accordance to the recall notice. Updated 06/16/2014
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA campaign id number: 13V234000 (powertrain, steering) and stated that the repair was not taken care of in a reasonable amount of time. The dealer indicated parts are not available. The contact had not experienced a failure. The manufacturer was not contacted.
A D V E R T I S E M E N T S
- Chelmsford, MA, USA