This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received the recall N28 early this year, I call the dealer and they don't received the part at this day ("the factory don't send the part to us (dealer) for complete the recall"), 7 month and the problem isn't repaired. For all Chrysler dealers in puerto rico.
I keep receiving N28 safety recall notices, and every time I call my dealer to schedule an appointment, they inform me that Chrysler is not sending them enough parts and I am on a waiting list. It has been at least 8 months and I have still not have the service done to correct this recall.
I have received safety recalls back to January of this year on getting a transmission oil cooler tube on the vehicle repaired. I have contacted the dealership every time and multiple times between notices. I was put on a long waiting list. During the past almost 7 months one time they did have the part and did schedule me for an appointment to have it repaired but I had to miss the appointment due to another conflict. I called right away to reschedule and they informed me they would have to use the part on another Jeep then. That was over 2 months ago when they then told me I was number 6 on the list and it would be about 2 weeks not 2 months. This is the egolf dealership in hendersonville, nc.
Safety recall N28/NHTSA 13V-234. Notified the dealer 4 months ago that I received a recall. They have ordered the part but still have not received it. They state that Chrysler only ships them the parts for one repair a month. If they sold only 12 Jeep a month over the 2 years the recall spans that will take them 288 years to get all the repairs done.
The contact owns a 2013 Jeep Wrangler sport. The contact stated while driving 20 mph, the vehicle would not shift out of first gear and the power steering failed. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was 15,000. The current mileage was 16,052.
- Simpsonville, SC, USA
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The contact owns a 2013 Jeep Wrangler. The contact stated that while driving 50 mph, the manual clutch failed to switch gears. The failure was experienced several times. The dealer replaced the clutch. However, the failure was not corrected. The manufacturer was made aware of the failure. The failure and current mileage was 6,858.
Recall N28 was issued in September 2013 but parts are still not available at my dealer, they said Chrysler only gives them 2-3 replacement parts per month and they have 100+ on the waiting list so I may never get the part fixed.
Recall of the transmission cooling tube. Called several times to be told the factory is releasing a limited amount of repair parts. It's been months since the first call.
The contact owns a 2013 Jeep Wrangler. The contact stated that NHTSA campaign number: 13V234000 (power train, steering) had exceeded a reasonable amount of time for repair. The dealer stated the part was not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced any failure. Updated 08/12/2014 updated 8/30/2017
The contact owns a 2013 Jeep Wrangler. The contact received NHTSA campaign number: 13V234000 (power train and steering) and stated that the parts were not available. The dealer did not give a specific date when the parts would be available. The manufacturer was also contacted and could not provide a reasonable date for when the recall repair would be performed. There are no failures at this time.
The contact owns a 2013 Jeep Wrangler. The contact received NHTSA recall campaign id number 13V234000 (power train, steering) and the part needed was currently unavailable to perform the repair. The dealer was unable to provide an expected date for the part to be available. The manufacturer was notified of the delay. There were no failures at this time.
The contact owns a 2013 Jeep Wrangler. The contact stated NHTSA campaign number: 13V234000 (power train, steering) had exceeded the reasonable amount of time for repair. The dealer stated that the part were not available. The manufacturer was not notified of the failure. The vehicle was not repaired. There were no failures at this time; however, at times the contact could smell a slight odor of transmission fluid. The failure mileage was 22,000.
The contact owns a 2013 Jeep Wrangler. The contact received three recall notifications of NHTSA campaign id number 13V234000 (power train, steering) and the part needed was currently unavailable to perform the repair. The dealer informed that the manufacturer was sending one part every nine weeks. The manufacturer was not notified of the problem. There were no failures.
Notified Chrysler on 12/20/13 about transmission oil cooler tube recall. Have checked in three times to see if part is available. No parts are available for recall repair. Service dept. Says I am on list so when part arrives I will be called. Approximately I have been waiting almost 6 months with no call yet. Just called today and still no parts available.
Chrysler has recalled my Jeep: Safety recall N28/NHTSA 13V-234, transmission oil cooler tube. My dealer lucas Chrysler and Jeep, 1624 New Jersey 38, lumberton, NJ 08048, told me that Chrysler issues one part for this recall every 2 weeks. They also told me that they have a list of over 25 customers who need to have this recall performed. At that rate it would take me close to a year to have this dangerous condition corrected. I drive 120 miles/day to and from work. This dangerous condition is unacceptable.
This is specifically regarding the N28/NHTSA 13V-234 transmission oil cooler tube recall. We have waited for perhaps a year for the specified part to be delivered to the dealer. I am now faced with moving overseas with the military and cannot ship my vehicle until all recalls are remedied. This is unacceptable.
The contact owns a 2013 Jeep Wrangler. The contact stated that he was concerned for his safety since the parts were not available in order repair the NHTSA recall campaign number: 13V234000 ( power train, steering). The dealer and the manufacturer were notified of the parts delay. There were no failures at this time.
The contact owns a 2013 Jeep Wrangler. The contact stated that she attempted to have her vehicle repaired under NHTSA campaign number: 13V234000 (power train, steering) but was informed that the parts were not available and that the dealers was receiving one part per week. The contact stated since the failure was reported in June of 2013, there should have been a remedy available before may of 2014 and that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. Updated 7/25/14
The contact owns a 2013 Jeep Wrangler. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 13V234000 (power train, steering) but was informed that the parts were not available and that the dealer was only receiving one part every two weeks. The contact stated that since the failure was reported in June of 2013, there should have been a remedy available before may of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2013 Jeep Wrangler. The contact received notification of NHTSA notification campaign number 13V234000 (power train, steering). The contact also received NHTSA recall notice campaign number 13V252000 (fuel system, gasoline, structure). The contact stated that the repair was not taken care of in a reasonable amount of time. The dealer stated that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure. Updated 07/01/14
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- Caguas, PR, USA