This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On two separate occasions, a window on my 2007 Jeep Liberty broke (the front and rear driver's side windows). As I was rolling the window up or down, it suddenly started making a loud noise and stopped working. The first time it happened, I thought it might just be off track, but I was told by a repair shop it is a faulty regulator that Jeep is not doing a recall for. With the 2nd window, I knew immediately what had happened. I currently have a third window that is making odd noises when I try to use it.
Power windows failure on Jeep Liberty 2007. Rear windows have failed more than 6-7 times over last 60000kms. And it keeps happening. Rear windows are rarely used.the window just slids down and exposes the car to thiefs. Once the window fails, a cable in the window assembly jams the door locking system and cannot securely close the doors.
For the 3rd time, the window of my 2007 Jeep Liberty has stopped working and is dropping into the door! in fact, at this moment, both of the back windows dropping into the door and the motor will not work. The first time it happened to my driver side front window, the car was under warranty. Now it is not and I am mad!!!!! when I called dealer to find out how much the motor would be they told me that design had changed and I would have to buy the windows too. This is crazy I have now learned on the internet and by talking to people that this is a common problem with Jeep/Chrysler with different years involved too. This is crazy what is it going to happen before they will issue recall some child get hurt by glass breaking or cause and accident. Also, since window is messed up the lock system on driver side back door is also messing up. Unknown if related. Chrysler Jeep needs to do a recall on this problem, fix all windows once and for all so we have peace of mind while we drive!
I have a 2007 Jeep Liberty. I have had 2 separate window regulators fail on 2 separate windows. The 2nd time this happened I was traveling on the freeway. The window slid down and seemed to cause issues with the door. The door came pratically open but maintained a catch on the door hook. I had to stop on the side of the freeway to address this problem. Luckily there was not a wreck. I was told there have been alot of complaints with this regulator problem but I have to pay to have it fixed. The window nor the door were being used as no one was sitting in that seat.
The window regulators on all four windows keep failing and cause the cable to exit out of the locking mechanism. This in turn gives the door the appearance of being closed. The door can swing open and cause the passenger to fly out. The first time this happen my child was in the back seat with the proper restraints but just seeing the door open scared the you know what out of me. I took the vehicle to the dealer and they told me I was still covered so they changed the regulator on all four windows and said all was fine. A year later the same window did the same thing so again I went to the dealer but this time the story was different. Not only was my regulator bad but my window also had to be replaced. I was given a total of about $500 to repair the window again and I asked why I had to pay for something that was repaired one year before. They said this was not the first time this issue had happen and unfortunately their was no recall. I said it was not right to have to pay for something that was by all standards should be a complete and total recall.why do we wait for a accident or even worse death to happen before some thing is done. The job was done and I was surprised when I was only charged $100. I would have paid any price for my family's safety. Please don't wait for a tragedy to happen before a recall is in effect. I now have another regulator and window to repair and two more to keep an eye on. Thank you.
- San Antonio, TX, USA
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I was looking at other complaints and noticed a similar problem with the electric windows. We repaired one window and are saving up to repair the next. It is absurd how much this costs to repair.
2007 Jeep Liberty 4X4 purchased June 2009 with 15K miles (program vehicle). October 2009 the drivers side power window failed when down selected. Dealership replaced regulator under mfgr warranty. March 2010 daughter and boyfriend were cruising at 65 mph on the interstate when the left rear window failed and partially fell into the door. They managed to pull the window into the closed position; but then had great difficulty getting the left rear door to latch shut. Evidently some component of the window regulator system was interferring with the latch mencahism. Luckily they were able to get the door closed to finish the drive home (60+ miles). Definite safety hazards include startled driver when window falls, doors that can be jammed either in closed or open position, and of course security. Mfgr charges customer for known defective design/engineering parts replacement (ie: Redesigned regulator & gless). Mfrg needs to be held responsible. Problem warrents a recall.
The contact owns a 2007 Jeep Liberty. The contact was driving approximately 20 mph. There was a noise inside of the vehicle. The rear passenger window slid down inside the door without assistance. The driver was able to continue in operation. The window was manually moved in an upward position and secured with tape. The failure occurred on two separate occasions. The authorized dealer will be notified of the malfunction. The vehicle has not been repaired at this time. The failure mileage was 25,000. The current mileage was 33,000.
The contact owns a 2007 Jeep Liberty. The vehicle was parked. The rear passenger window glass slid inside the door without assistance. The window was manually moved to an upward position and secured with tape. The vehicle was taken to an authorized dealer for inspection. The part was ordered for the repair. The extended warranty covered the regulator. The rear window was not included in the service warranty. The failure mileage was 58,300.
After a couple of months of use, the power windows stop working and the window eventually falls into the door frame. This happens every 6 to 8 months depending on how many times the window is put up or down. This results in a 700 dollar repair bill, and has occurred on all 4 windows several times over the 3 year window where we have owned this vehicle. The window regulators, motors, and window itself have been repaired several times, and they continue to fail to keep the window up.
Door windows will fall down into the door unexpectedly. Appears to be a failure of the window regulator. A known issue with Chrysler. This has happened 3 times in my vehicle. Twice in my left rear door and once on the driver door. The driver door window was really scary when it happened at night when it was raining. Dealer will not replace the window because it is not under warranty. Result is that the windows are unusable and must be secured by tape or some other means to keep them up.
On separate occasions and within 4 months of one another both rear window assemblies failed causing the windows to slide down into the door. This is during the operation of the window. It appears to be a defective part/design. Jeep service dept is now replacing the whole assembly including window at cost to the customer.
Power window regulators keep breaking---very costly repair once warranty expires! windows fall down and cannot be raised without service. This is the fourth incident. Many owners are in need of a permanent fix. There should be a recall.
For the 3rd time, the window of my 2007 Jeep Liberty has stopped working and is dropping into the door! in fact, at this moment, the driver side front and rear windows are dropping into the door and the motor will not work. The first time it happened to my driver side front window, the car was under warranty. Now it is not and I am mad!!!!! Chrysler Jeep needs to do a recall on this problem, fix all windows once and for all so we have peace of mind while we drive!
Third failure - 2007 Jeep Liberty - window regulator fails often. Widow regulator failure creates a dangerous situation if door is jammed thus secondary method of egress is unavailable. Also expensive fix: Repair is over $600 per window. Repaired windows (up until mid-2009) repaired with same defective regulator and would fail again. New regulator design came out mid-2009.
The contact owns a 2007 Jeep Liberty. The contact stated that all four windows in the vehicle have fallen into the door panel. The vehicle was taken to the dealer eleven times. The dealer replaced the regulator and the glass eleven times. The manufacturer informed the contact that she had to pay for each repair. The failure mileage was 18,000 and the current mileage is 41,000. Updated 02/17/10. Updated 02/18/10
My rear passenger side window fell down a few months ago, I had that replaced with the new and improved regulator and window. Then yesterday the front passenger side fell down, the window has not been in use because of the weather for some time. I called the dealer where I purchased the car and they gave me a quote of over $500. In this economy I do not have the extra money to have this repaired so right now it is jimmied up and my husband put a piece of plastic in there so it does not fall down until we have the extra money to get it repaired. I have called several Jeep dealerships and they have all told me the same thing, that this is an ongoing problem with these vehicles so if the Jeep dealer knows this and Chrysler knows this why is there not and effective recall on this. One dealer told me that there use to be a recall on this but since have dismissed it. I believe that the Chrysler foundation needs to pay for this and all repairs for the faulty window regulator and the new glass they need to install. We already pay for the vehicle itself why should we the consumers pay for faulty material when this is ongoing?
The contact owns a 2007 Jeep Liberty. In October of 2009 the left rear passenger window regulator failed. She took the vehicle to the dealer, and the technician adjusted the base to the door frame with a wire as a temporary repair. On December of 2009 the driver-side door window regulator also failed. The vehicle was out of warrant, so the estimated cost for the repair was $300. There was a new re-designed regulator that cost $357. The manufacturer took a report 19184879. The failure mileage was 80,000. The current mileage was 90,000.
A D V E R T I S E M E N T S
- Scott, LA, USA