This will be the third time I have had to take my Jeep in for the rear windows malfunction. In Feb 2008 the left rear window collapsed down and I took it in, Atlantic Jeep, Chryster, Dodge of St. Augustine Fl, with no problem getting it fixed. In July 2009 the right rear window collapsed and once again I went to the dealership and because it was still under warranty no problem getting it fixed. At this point I started researching the Jeep liberty and found this to be an on going flaw with this vehicle.

On Oct 7 2009 the left rear window once again collapsed only this time my warranty had expired. I was told that they would have to charge me for a diagnostic to find the problem and then they could give me an estimate on the cost to repair the problem. I was not a happy man at this point. The girl at the service desk was absolutely no help as she was only repeating herself about the diagnostic and charges. I explained that this is an ongoing problem with Jeep Liberty's and that this problem has been documented on several Consumer Affairs Sites including Auto Beef. I then asked for the service Manager a Mr. Traverse told him that the charges were not fair and that a diagnostic was not needed as the the problem was the same as it was when I was in two times before. The only problem is the window regulator needs to be replaced and that I felt that as this was a problem inherit to Jeep that I should not have to pay for their problem. We settle on the Chrysler insurance thing with a $25 deductable and I did agree to pay that. I do feel that with all the documentation on this problem that we consumers should not be expected to pay for MOPAR mistakes.I am going to persue this further by contacting Chrsyler by phone and by email as well as our state consumer advocates. While I am at it a quick note to my Congressman seeing how they wanted to bail them out.

Thanks for listening.

I have owned this 2007 Jeep Liberty, and it has been almost trouble free(up to 39,000 miles). The other day, the right rear passenger window just disappeared into the door. We took it to the local Jeep dealer(thinking it was an easy fix, and covered by the extended warranty). Well it was covered, but only to the extent of replacing the regulator. For some unknown reason, they also have to replace the window(which is not broken). The extended warranty( which we thought was issued by Chrysler, but isn't) offers to pay only for the regulator. We are now planning on visiting the dealership where we purchased the car and the warranty in the hope of getting a more satisffactory resolution to the problem.

My Liberty is suffering from the same poor engineering by Chrysler. My rear two windows broke last year. A month ago the passenger side window broke. Given the lack of available aftermarket solutions I chose to fix it like the okie I am. I cut off a 2x4 board approximately 6 inches long, I removed the door panel, held the window up, placed the 2x4 inside the door all the way up and pressing against the bottom of the window. I then used self tapping screws and screwed the 2x4 in place. Its a cheap solution for a cheaply made vehicle. Oh yea, the driver side window fell down this last week. Same solution for that side. I wish I could get some bailout money to buy me FORD.

The drivers side rear window regulator just failed. My Jeep is now not secure & the window lift is non-functional. I'm just out of warranty & my dealer closed this past winter. I can tell that these regulators are a weak design just by how they behave & sound in normal operation. I have already had to repair the driver-front window as it never closed properly. The window alignment was not right and the glass had too much play in the plastic lift & lower glass carrier. I bonded the glass to the carrier with some urethane & its much better. I just ordered a regulator w/a lifetime warranty on eBay for $99.50 & $15.50 shipping & $20.00 refundable core charge. We'll see how this works. I know there is enough of a probem because there is an aftermarket kit solution for the 02'-06' moels via http://www.steigerperformance.com

Chrisler/Jeep should beef up the parts & replace them under warranty or at a minimum set a decent customer goodwill price on the improved replacement assembly. There's no way a window regulator should fail in less than 10 years of normal use! It's a basic engineering & business problem. Build in decent quality, take care of your customers and we're happy to tell good stories & buy more of your products. I bought this Liberty because I've had GREAT experiences with 4 prior Jeep products; 92' Cherokee, 2x 00' Grand Cherokees > 180k miles and a bullet proof 99' Wrangler 2.5l. I'm a bit worried about the durability of the Liberty. It just feels less well built so far. I'm trying to like it & become confident in it & I'm not ready to dump it, but a bit more time, miles & $ will tell.

I bought my Liberty in June 09 and the two rear windows have failed. I opened the door panel and it looks like the only thing I need is a plastic device that holds the window to the mechanism.

To my surprise, Chrysler doesn't sell that part...they sell you the whole mechanism (window regulator). Also, since they decided to re-design the regulator, you have to buy a new window which is around $120-140 (Not included in Warranty...nice). This SUCKS....Oh, by the way, I've read that new design breaks the same....

This is a clear case of how car companies make money, not selling car but selling autoparts and then saying you have to buy the wholeeee thing and then saying you have to buy another window because they redesigned something....not OUR problem...

Anyways, seeing so many complaints and seeing that windows will just keep falling (even with the new design) I decided to remove the door panels, lift the windows and put some tie wraps to hold the window in place. It works great, you get it through the white plastic device and around the car frame and window won't go down (I installed like 3-4 tie wraps on each window).

Of course these are rear windows and I don't really care about them. Not sure what I'm going to do if my front driver window breaks.....I am not very fond of paying $300-$400.

I plan on keeping my windows like that until I sell the Jeep, once I'm ready to sell...I'll fix'em...

This is the 3rd time I have had to replace rear windows in my Jeep within the last 5 months! It's not like we even use the things, but it would be nice if they would at least stay up after they break so the cats don't pee all over the upholstery. The one that just went out was supposed to be their newly redesigned replacement fix to the factory-defective ones they originally were installing in these Jeeps. I am extremely under impressed with the results Jeep is getting from their design teams. Maybe offer the guys a bonus for trying harder next time?

the 2 rear window regulators broke first and now the front left broke. those sorry people at chrysler said that to change the regulators you also have to change the windows too. they said they changed the design of the regulators due to safety issues. well no kidding there falling down on there own. this should be a recall if i have ever seen one. these stupid people want so much for there cars but don't want to fix the stuff that they should. half of the people at chrysler that make the decisions to pay or not to pay probably drive an import.these people should have to help pay out of there pockets and i am sure there decisions for the company to pay will be different. but of course if it was someone in there family or someone they know they would probably make sure they are very well taken care of.

I have a MaxCare warranty thru CarMax. If they try to tell you that they won't cover the glass, tell them that you want the "Cause and Effect" clause enforced and that the glass (uncovered) HAS to be repaired due to the failure of the regulator (covered). DO NOT let them tell you otherwise...

After that, call the dealership where you bought the car and explain to them that there are several complaints with the attorney generals offices throughout the country and many pending class-actions and that you don't feel you should have to pay a deductable for a part that Chrysler should have recalled in the first place. Ask them to cover or reimburse the cost of the deductable.

This is the fourth time I have had to take my Jeep in for window regulator issues. All other times my vehicle was under warranty and each time I had to reschedule my appointment because the dealership never had the parts on hand. When this happened on the only window that had not been replaced, I thought for certain that if I called my dealership, they would make it right since there was an obvious problem. OH HELL NO! The service guy who was always more than nice to me when my vehicle was under warranty told me that since I had not purchased an extended warranty, the window regulator or broken clip would be at my expense. I am a reasonable person, so I said, "Ok, please provide me with an estimate." He told me it would be approximately $150 to remove the door panel to "diagnose" the problem. Then he said it would be approximately another $450 to $500 because the "NEW AND IMPROVED" regulators required a new window to fix the problem correctly. Ok, now I'm paying attention, but certainly he did not understand me correctly, right? So, I told the nice man again of my problem and described how this had been an ongoing issue. I also inquired as to why when they replaced the first three regulators they had not had to replace the glass as well. He could not answer that question. I asked to speak with someone who could help me and he told me he was it. I went into my office and called another local dealership. The man I spoke with there told me to contact Chrysler and gave me the number. After explaining the situation to the man at Chrysler, he basically tried to tell me the same thing the first service man told me. That's when I got a little upset and asked him how he would feel if it were him in this situation and what he felt would be a fair resolution. That is when he asked me if I wanted assistance from Chrysler. I told him, "Yes, I would appreciate that very much." He said I would have to pay for the dealership to diagnose the issue and pay a deductible of some sort, but that they would take care of the rest. Of course after all of this, I wanted to know if they were going to replace all four windows and he told me in no uncertain terms that Chrysler will NOT pay for something that is not broken. I told him that was fine and that I would also be contacting an attorney and he could add that to his system notes.

This is one of the most unjust set of circumstances I have ever had to deal with regarding a vehicle and I am 47 years old. If the manufacturer of the regulators and clips sold a faulty product, they should be responsible for replacing the defective parts including the windows to fit the new regulators. Now for the biggest irony in all of this; the dealer only has one regulator in stock and it is one of the original faulty ones, so now I have to wait for them to ask Chrysler what they should do before I can get my window fixed.

NEVER AGAIN WILL I BUY ANOTHER JEEP, CHRYSLER OR DODGE! I'M GOING BACK TO A CHEVY WITH WINDOWS THAT ROLL DOWN!

Un freeking believable. This is the sixth time I have had to take this vehicle in for repair for the same problem. Jeep will not admit they have a problem with this regulator.

Now, since they have shut down every dealership in Las Vegas except for one on the far east side of town, I have the added inconvienience of an hour drive to get this thing fixed.

I work 60 hours a week, so when this happens I can't get to the dealership immediately. This last time the regulaor failed when I was at work. I come to my car to discover my laptop and sunglasses were stolen.

Thank you Jeep. Never again will I cause my self so much grief and aggravation by purchasing one of your products. In a few years when you are saying how much better your cars are, remember it was the service, and refusal to admit there was a problem that has made reach this conclusion.

Since many of you seem to be having the same problem with your regulators, and Jeep refuses to recall the product, I wonder what it would take to file a class action lawsuit against the company. I am willing and ready. pddorrian@yahoo.com

So I hear from the mechanic that they no longer make this type of a regulator and I quote

"Due to MASS RETURNS on regulators and motors due to a defect on the equipment they no longer produce that type of regulator. The dealer no longer stocks or can get that type therefore we had to get the new distributed regulator/motor which will not fit on the old door glass. The new regulators have a different bracket which calls for the door glass to be replaced as well." THIS SHOULD BE LISTED AS UNDER MANUFACTURER'S EXPENSES.

68059647-AA REGULATOR 23039005 LIST PRICE $163.00

68059647 DOOR GLASS LIST PRICE $201.00

I know there are a lot of complaints on-line about faulty window regulators in Jeep Liberty vehicles. Potential buyers really should take these complaints seriously. I wish I had read them before buying my second Jeep Liberty and going through this problem twice. When the problem happened with my 2002 Jeep Liberty (right after the warranty ended), the mechanics at the Jeep dealership service station repeatedly insisted that faulty window regulators were not common and the fact that I had to replace both back window regulators and one front regulator was an unusual problem limited to my particular Jeep Liberty. Whatever! Because I loved my Jeep (other than the window problems) and because I was assured that the problem with the windows was not a common problem of all Jeep Libertys' I actually bought another one. Almost immediatly after my warranty ended, one back window regulator failed. It cost over $300 to repair. Three months ago, the other back window regulator failed (luckily, a mechanic friend of mine was willing to repair that window regulator for the cost of the part without charging me for labor). It cost me around $40 and took him about an hour to replace. Then, just last Friday, my front passenger window regulator failed. My mechanic friend has moved, so I am on my own for this one. The first price I was given by the Jeep service station was around $160. Then, two minutes later, the price jumped to over $400 when the service representative remembered that you now have to replace the window. It finally ended up being around $350 when he realized he had quoted me a price where he included $62 for a part of the regulator that was actually 62 cents. Because the window regulator broke on Friday and the parts will not be in until Monday (tomorrow) my car is now sitting in my driveway, window dropped down into the door, with a garbage bag taped over it to keep rain out. I will NEVER EVER buy another Jeep again. If Jeep does the right thing and finally admits their mistake and recalls their faulty, piece of crap window regulators, I may eventually stop telling everyone I know not to buy a Jeep but until that happens, I think everyone needs to be made aware of this problem.

I bought a 2007 Jeep Liberty in May 2008; the first window regulator broke 6 weeks later. I have since had 5 windows fixed/replaced, the most recent last week. My warranty is up in 4000 miles and I'm being told that I will have to pay for the repairs then. It seems ridiculous that they fix something with the same defective part and it continues to break. I have come out of work or the store to find my window down (after it just falls) and the car accessible to any thief who wants it; I'm afraid to go anywhere for fear that my car will be stolen. I have read numerous complaints online from people who are having the same problem.

There should be a recall and Chrysler/Jeep should be forced to fix all windows for free. If people didn't have to pay for all these repairs, we could afford to ban together and sue.

Well, I bought a used 2007 Jeep Liberty and first the front passenger's side window started to fail and now the drivers side window is history. The window's regulators suck to say the least and I don't have the money to fix it. I have a warranty that I bought but it seems that this is a continuing problem with this vehicle. I can't even get the window to stay up which means it is very hazardous and my car can be broken into easily. Who do I complain to at Chrysler?? I love my vehicle but hate the problems