This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Been over 30 days since vehicle was inspected for a recall that requires installing a tow hitch. Manufacturer will not provide an ETA for parts however I can go thru various other methods to obtain parts needed within a few days. Seems like manufacturer is stalling and not wanting to fix issue.
As you're all aware about the constant and predictable window regulator failure on pretty much all Jeep Liberty's continues to this day. I realize the warranty has been extended an additional seven years but the replacement part hasn't been upgraded. My Jeep has approximately 30,000 miles on it and they have been replaced over fifteen times. Granted the warranty paid for about half of them but I'm disabled and living on social security and can't afford this defect much longer. I thought about selling it because it's otherwise flawless however, words has gotten around and the resale I'm told is about 1,500 dollars. At the moment two of my windows are taped closed. If I had to pay for all the regulators that failed it would've cost approximately 9,000 dollars. Since the 7 year extension has now expired I usually have to replace one about every 3-4 months. And, I only put less than 1000 miles a year on mine. I most likely would have traded it in for a new one but because Jeep decided the money they made was more important than customer loyalty count me out and the many people who are aware of my situation feel the same. I'm sure you heard about this several million times by now my complaint will be transferred to your spam mail folder. Do as you please and me and everyone who's aware of this will do the same.
Lost control of back end of vehicle, while driving home on a city street. Brought it to a mechanic, he put it on lift and there was extensive corrosion on the metal arms holding the frame up.
The contact owns a 2007 Jeep Liberty. The contact stated that the body of the vehicle made abnormal whining noises when driving over bumps in the road. The contact noticed that the lower frame and control arm were rusted. The vehicle was taken to an independent mechanic who stated that the vehicle was included in an unknown recall and should be taken to a dealer. The dealer was not contacted. The contact called the manufacturer and was informed that nothing could be done because the vehicle was out of warranty. The failure mileage was 97,000.. consumer was told by the repair shop the front cross member sub-frame was broken. Car miles were under 10,000 and the was over 10 years olds. Consumer called the Jeep corporate offuce on 3/13/19. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Upper Saddle River, NJ, USA
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Third brake light rust, due to poor seal and design. Cost hundreds of dollars in repairs, which is silent until the light falls out and damage is beyond a simple repair. I was alerted to this by the auto body shop, that told me it was common in Jeep Liberty, and did my research. We are the only owners, and it has good service records. Spend half of it's time parked in a garage, why is this a issue. Why are many Jeep owners having this issue. Jeep is being repaired light fell out, therefore making it unsafe to drive. I will have a bill for repair at completion. My husband was leaving our driveway when the light was noticed hanging, before it could fall out in traffic.
The contact owns a 2007 Jeep Liberty. While driving at an unknown speed, the rear door unlatched and lifted up the glass window. As a result, the gate opened and did not close. The "gate open" indicator illuminated. The dealer and manufacturer were not made aware of the failure. The failure was not diagnosed or repaired. The failure mileage was approximately 127,000.
The contact owns a 2007 Jeep Liberty. The contact stated that the rear liftgate and the rear door latch failed to lock. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The approximate failure mileage was 127,000.
The contact owns a 2007 Jeep Liberty. While driving 55 mph, the sky slider suddenly peeled back and would not close. The vehicle was taken to a dealer where it was diagnosed that it was not part of a recall. The sky slider needed to be replaced, but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. The VIN was not available.
I was awakened by police stating that my horn had been sounding for approximately 30 minutes. I discovered that the driver's side floor compartment and fuse box were soaking wet. I took the car to the dealer who stated water was leaking into the car because the sunroof had a significant gap in the L/R sunroof glass; gap was not caused by damage. The gap was not repairable; the fix was to tape off the outside of the sunroof. This still leaves the possibility that waster can get into the inner fuse box and possibly cause a short or a fire.
Took vehicle in for N46 recall. They stated that there was level 5 corrosion, cannot complete the recall. After reviewing the information and reviewing Chrysler detailed work instructions for the fix with pictures of the various levels of corrosion (see page 8 in rcrit-13V252), things didn't make much sense. I called the dealer back and they stated the threads not the frame had level 5 corrosion. Further in on page 10-11 it talks about replacing these studs if they are corroded. They offered no remedy for the situation or correction needed to prepare the threaded stud, their instructions say to replace anyway. I'm left with an unsafe vehicle to Transport my family in. Attached are their detailed instructions as well as a picture of the area in question.
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2007 Jeep Liberty. While the vehicle was at the dealer to be serviced under a manufacturer tow hitch recall, the technician stated that the recall remedy could not be performed due to severe corrosion. The manufacturer was not notified of the failure. The approximate failure mileage was 80,753.
The contact owns a 2007 Jeep Liberty. The contact stated that an aftermarket tow hitch was previously installed on the vehicle. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the dealer refused to remedy the recall. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2007 Jeep Liberty. The contact stated that the front driver side window failed. The vehicle was taken to the dealer and the window was repaired. The contact mentioned that all the windows were replaced on the vehicle on nine separate occasions. Also, the contact stated that a rubber plug also failed which allowed water inside the cabin of the vehicle. The vehicle was taken back to the dealer, where the rubber plug was replaced. The manufacturer was notified of the failure and did not offer any assistance. The failure mileage was approximatley 60,000. Updated 9/21/2015
N46 safety recall - I was advised by indian trail Chrysler Dodge Jeep that recall could not be performed due to corrosion of frame. What, if anything, can I do to insure the safety of my vehicle.
I own a stock 2007 Jeep Liberty with the 3.7L V6 and automatic transmission. While driving home the vehicle shut off unexpectedly on a busy five lane 50 mph road. As I coasted into a driveway I saw heavy dark black smoke pouring from under the hood. As I opened the hood there was 5-6 inch flames on most of the stock wiring under the hood. The positive cable that runs under the engine rubbed under the engine until it shorted on the grounded engine block shorting out the electrical system. The fire department showed up and put out the fire and cut the negative cable to stop the outbreak of another fire. All of the cables are now melted and burned together. The repair estimate is close to $5000 without fixing what actually caused the problem, just fixing the melted wires. The fire was started by stock wires on a stock vehicle. The vehicle was taken to parkway before we bought it and went through completely "fixing anything and everything that was wrong or bad with the vehicle." They clearly missed this major problem that could have killed two teenagers. I have already contacted Chrysler about this problem and they told me this was not their fault. I believe it is, and I want to fix the problem before it does kill someone. I am open to phone calls, I am open to emails anyone you want to contact me would be perfect. I can meet you at the dealership or anywhere you please. I will travel, tell me what actions need to be done and they will be done. There is a lot more of information that can be obtained and will be available on demand.
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not notified of the issue. The contact had not experience a failure.
The contact owns a 2007 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Spring, TX, USA