This was the first time we had a problem with the window regulator in our Jeep Liberty and the car repairmen said that he had seen many of them come through his shop and looked into it possibly being a recall, but it wasn't. Thankfully we had an extended warranty that we paid for (not from Jeep) that paid for the part, but did not pay for the labor to fix it. We now have the same problem a couple years later, and Jeep just wants to put people in harm's way and not pay to have it recalled and fixed!

In 2011 we purchased our Jeep Liberty used and around a year later I came out from work and the window was down in the door. Thankfully we had an extended warranty that we paid for (not from Jeep) that covered the part for the window regular but not the labor. Now a couple years later the other window in the back is having the same problem and will need to be fixed and will be completely out of our pockets which is around $350. Jeep is aware of the problem due to all of the articles I am reading online and I feel that this should be a recall issue. I have two small children that ride in this vehicle and this is highly unsafe for the window to just randomly fall down. This is a safety hazard and a problem that I should not have to pay for.

It was the 2nd week of March. I arrived at the High School for my teenagers swim meet. Parked my 2006 Jeep Liberty, got out, locked it up and headed on my way. A few hours later I returned only to find my rear passenger window..... Gone! I'm looking for glass on the ground, inside the vehicle, shaking the door, to no avail. So, I figured it out. The window, is inside the door! Upon arriving home I decide to play Ace Detective by searching the internet only to discover, I am not alone! After reading several complaints about this same problem I began to accept the fact that #1, this is a very common flaw within this vehicle, sadly, it was gonna cost me a lot of money to have it fixed, and lastly, it's been to claims court several times with requests for it to be considered a recall situation only to have the Courts dismiss and throw out the claim!

Oh yeah, did I mention there's rain in the forecast! Now I'm dealing with the obvious! Tape plastic to the door frame around the window area, only to have that sticky, won't come off, gonna ruin my Jeep, residue that is left behind after the window is fixed. Oh yeah..... Did I also mention the fact that we were supposed to leave for a week long vacation in just 2 days and my Son is coming in from Ohio for a week and we had planned for him to use the Jeep for transportation while he was here?

I decided to wait until after vacation to have the window fixed so my Son was nice enough to find this crazy awesome plastic product to cover the window area with an adhesive that won't stick to the paint when you remove it. We were minding our own business just 4 days later when I received a text from my Son, informing me that guess what.......... Your other rear window fell in!!!!!!!! Just as it had happened to me. Parked, locked it up, went inside, came out later to find it gone. In the door!! So needless to say, upon my return home, we took our Jeep to our auto repair shop, and $600 + later, the windows are now, where they should be! Unfortunately, from what I have read, repaired, replaced, fixed, what ever description one wants to put on it, several other people report they have had a recurrence, of this flaw 2, 3, 4, even 5 & 6 times! So, we wait. Wait to dip into my hard earned savings or go ahead, add some more debt to that piece of plastic one carries in their wallet! Surely one does not have plans for any of that extra money. I am torn about this issue with my Jeep as I love it! It's comfortable, convenient, and looks great. However, looks like I'm going to have to choose between maintaining yet another odd, off the wall, expensive, repair (there have been others) for our Jeep since Chrysler has let me down, or continue to put that money away for my children's college fund. Easily said, I'll ride horse back to graduation before putting another cent into this vehicle for zero piece of mind!

I was very surprised, looking on line for a replacement of the window regulator, that failure of this part is very common in the Jeep Liberty 2006. Living on a tropical island with salty surroundings I thought it is just 'one of those things' that come with the territory.

My garage wants me to pay $394 only for the part+shipping. I was shocked so looked up this part in Amazon.com. I will have it shipped over myself and the part is 'only' $82.32

I hope the replacement will last for a long time.

Bought the vehicle used and was well aware of this well known issue before purchase courtesy of the internet. Dealership purchased from was great and when asked about the Liberty curse prior to purchase the salesman/mechanic said he had to replace a regulator before putting it on the lot. Go figure.

I was ready.

Sure enough less than a month after purchase the drivers side rear window regulator failed. One Youtube video and a plastic zip tie later the window may never go down again but the problem is solved. Three more to go!

I feel sorry for those that purchased the vehicle new and had something as simple as window regulators fail over and over. If I were some with 3....4....5.... failures you bet I'd be screaming too.

I guess when your company is used to taxpayer bailouts quality control and customer service cease to exist.

http://www.wsj.com/articles/fiat-chrysler-brands-get-poor-ratings-in-quality-study-1434560748http:

blog.caranddriver.com/fiat-chrysler-quality-chief-resigns-one-day-after-terrible-consumer-reports-rankings/

Ok, so this is window number three. It's been stuck in the door for months now and I haven't fixed it or the other rear window that is broken, and I've been taping that one with duct tape. Also, my drivers side front window sounds like it's about to break, too. I took it to the dealer yesterday because I was under the impression there was a recall for this particular problem. No such luck. They wouldn't fix them this time because the 7 year warranty has expired. Now I'm stuck carting my kids around with them exposed to the weather, and have to live with the fact we all might die a fiery death if we're rear ended. If I could give this P.O.S. back to Chrysler, I would.

I purchased my 2006 Jeep Liberty in February 2006. Thankfully I purchased an extended warranty because a year later the window on the front passenger side got stuck about half way down. I took it to Central Valley Chrysler Dodge Jeep to have it fixed. They had to replaced the entire window and motor because of this little tiny plastic piece called a lift gate. Apparently it's attached to the glass in some way, so if it breaks, you have to replace the whole kit and kaboodle. Talk about a design flaw. Several weeks later I received a letter from Chrysler stating they were aware of the problem, and would extend the warranty from the first in service to seven years. This might seem nice, however, if they replace the broken parts with the same faulty ones, they have to know they aren't fixing the problem. They're creating more expenses for their Jeep enthusiasts on the road.

Third occurrence. Sept 4, 2015. Lift plate broken & need new window regulator.

First time, same problem. Was covered under warranty 11/18/2008.

Second time, same problem. Not covered under warranty, but opened a case with Chrysler Customer Assistance (at the suggestion of my awesome service adviser at my dealer) and paid $135 co-pay in 08/07/2012.

This time, took it to the dealer for evaluation and its the same window regulator problem again. Contacted Chrysler Customer Assistance again. Had the rudest, most awful customer service person ever (Debbie, operator DF1207). I won't bore you with the details of what transpired.

Went through my service records and found the invoice for the 2012 repair, which had my case number and the phone number directly to my case manager. For the hell of it, I called the number and although it wasn't the same person, it was a very nice and helpful person named Julie. She listened to my concerns over this issue happening to my vehicle every three years and advised me a supervisor would be contacting me within 24 hours. A case manager from Jeep contacted me the following day and I'll keep you posted on how the rest of this goes. I'm hoping for just having to pay a "co-pay" like the 2012 occurrence, but we'll see.

In the meantime, my service adviser tell me the window regulator part is on NATIONWIDE BACK ORDER. Uh, Chrysler/Jeep....that should tell you something....perhaps that everyone needs this part because IT KEEPS FAILING?!? Fortunately, I have another vehicle I can drive so I told my service adviser to hold the car hostage until the nationally back ordered part comes in.

Update from Sep 23, 2015: I received phone calls from Chrysler Customer Service & Jeep Customer Assistance keeping me updated on the status of the part. Apparently, my request had been expedited for one reason or another. I got a call when the part shipped and again when it arrived at the dealer. I called my advisor and he said jokingly, "Well, it would have been nice if they told me the part arrived." None the less, it was worked on that day and I just picked up the vehicle. Paid $361.20. Now I have scanned and sent my payment receipt and full dealer invoice to the Jeep Customer Assistance case manager as requested. Now I wait. More to follow with an outcome of if they're going to pay for it, help me pay for it or tell me I'm SOL.

Update from Oct 5, 2015: 10/05/2015 -- 2nd update -- Received a call about a week ago from Jeep Customer Assistance saying they'd received the invoice & proof of payment I'd scanned over to them. Said the documents had been reviewed and....wait for it....they'd be sending me a check for the amount of the part ($198.90) within seven business days. I hadn't posted this until now because I was actually waiting for the check to show up. Just picked it up from the mailbox. So, the bottom line is this 3rd occurrence has cost me $145...and I'm totally ok with that.

It pays to contact Chrysler and/or Jeep Customer Assistance. Yes, it would have been super awesome if they'd covered the whole thing, but the fact that it cost me $145 instead of 361 is pretty awesome in my book. I haven't lost all faith with Chrysler-Jeep.

Here I go again! I was driving taking my daughter to daycare last summer & the rear passenger side window just fell. My daughter was in the back seat, “Mommy why is the window down?” she asked. I had the air on, that is why she asked that question. I told my daughter that I did not let window down, I kept driving but the window kept falling lower & lower. Eventually I pulled over to the side & added tape to hold window up, I keep tape in my jeep because what happened before.

The same mechanic told me that it was the window regulator. This is ridicules! Not to mention embarrassing! It’s a shame something drastic have to happen before anything is done. This is a problem & Chrysler need to take responsibility for their carelessness. There’s too many complaints regarding this problem, people are not just making this up.

My friend son asked me, “Why is there tape on the windows?” Chrysler?????