This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Liberty. The contact stated that NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) had surpassed a reasonable amount of time for repair because the part was not available. The manufacture was alerted of the failure and declined to give the provide the contact with part availability information. The contact felt it was unacceptable for such a potentially life treating failure to be treated in such a manner. The vehicle was not repaired. The contact had not experienced a failure.
On the 18th of January of 2014, I was driving back home on a rural road where the speed limit is 25mph and I was driving around 15 mph because the road doesn't have an adequate pavement, where there is alot of pot holes. My 2004 Jeep Liberty on a small hill, came to a sudden stop shutting all the system which turned the vehicle off. I attempted to turn the car back on, by turning the switch and it wouldn't turn on. I waited approximately 3 minutes when I saw a thick black smoke coming from the hood. I attempted to react quickly and saw that the doors were closed shut. I forced the door to open and ran quickly to the front of the vehicle. I lifted the hood and it was steaming hot that it burned my fingers, I then opened the hood and witnessed that the vehicle's motor was completely in smoke. I began to car 911 and stepped aside when flames started to come out from the motor. In less than 8 minutes the car was completely in fire. Both police and fire department assisted me during this tragic event. I have both reports to evidence the events that had occurred. I have attempted various times to contact Chrysler within my local area and have not received any return call from them, while they have indicated that they will send a inspector to verify the vehicle, I left all of my personal details and am still waiting for their visit. I have been waiting and I have continued to call them in effort to have an inspector to verify my loss knowing that the car is still within the vehicle guaranteed, still I have not received any response after a two months of the incident. Here, I have not only suffered from material loss but also Chrysler in my area does not demonstrate corporate responsibility nor customer satisfaction or concern for their state of being.
The contact owns a 2004 Jeep Liberty. The contact received a recall notification of NHTSA campaign id number 13V252000 (fuel system, gasoline, structure) and the needed part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2004 Jeep Liberty. The contact stated that she received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the recall had surpassed a reasonable time for repair. The dealer was contacted and stated that because the recall was in litigation, no further information was available. The manufacturer was not contacted. The contact had not experienced a failure.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving approximately 20 mph, another vehicle crashed into the rear passenger's side and the vehicle caught on fire. A police report was filed. The contact sustained injuries to her back, neck, left arm, and left leg. The manufacturer was not made aware of the problem. The approximate failure mileage was 116,000.
- Atlanta, GA, USA
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The contact owns a 2004 Jeep Liberty. The contact stated NHTSA recall number: 13V252000 (fuel system, gasoline, structure) surpassed the reasonable time for repair. The manufacturer was not contacted. The dealer stated that the part was not available. The vehicle was not repaired. The VIN was not available. There are no failures at this time.
The contact owns 2004 Jeep Liberty. While driving down a hill at 40 mph, the contact crashed into an object in the road and smoke emitted from the vehicle. The contact merged off of the road and notice that the vehicle was on fire. The fire department extinguished the fire. The emergency response team was notified. The fire chief stated and reported that the fire more than likely began in the rear. The contact sustained burns to his lower leg. The vehicle was not inspected or diagnosed but deemed as totaled. The manufacturer was not notified of the incident. The VIN was unavailable. The approximate failure mileage was 130,000.
The contact owns a 2004 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and the part needed to repair the vehicle would not become available for another full month. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure.
No accident, recall for gas tank collision. Fire explosion danger. This has been reported by your Agency.. Chrysler has not yet begun the recall as reported by NHTSA. They have informed that the recall will start soon. That was in June, October and then again in December. As this is a crucial safety issue, I assume your Agency must want this resolved. [xxx] from NHTSA has told me that your Agency has not signed off on the resolution. If someone dies or is injured as a result of this non- action where does the liability lie? please advise. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2004 Jeep Liberty. The contact stated that while driving various speeds, the vehicle began to swerve violently. The vehicle was included in two separate recalls associated with NHTSA campaign id numbers: 13V252000 (fuel system, gasoline, and structure) and 12V085000 (suspension). The contact stated that the vehicle was not serviced under the recall because the remedy parts were unavailable to repair the vehicle. The manufacturer was notified of the problem. The vehicle had not been repaired. The approximate failure mileage was 131,000.
The contact owns a 2004 Jeep Liberty. The contact stated referenced NHTSA campaign id number 13V252000 (fuel system, gasoline, structure) and stated that the manufacturer was notified. The manufacturer advised that the part needed to complete the recall repair was not available. The contact had not experienced any failures.
On Sunday 6/30 I was at the pharmacy around my residense in phila, pa. When I pull out of the parking lot to go into the street with the traffic to go back home. The car started making this screening noise and it felt like when I would give it gas it would not respond. I tried a little bit of gas and then it made a big soun D like an explosion and it lock in the middle of the street. It would not go forward or backwards. It felt like it just drop to the floor and it felt as thou the tires fell off the car.... I had to get a tow truck to tow it away, no matter how much we would work on it. It wouldnt respond. I had just gotten the recall notice and had taken this car to a Chrysler dealer to get the replacement part they had sent notice recalling 2002-2007 Jeep. Three weeks before. I need help. I dont want to get back behind this car. It was scary and once before it had locked up on my in the middle of the highway. I thought I was going to be in a crash.
The contact owns a 2004 Jeep Liberty. The contact stated that while driving 60 mph, the fuel tank detached from the vehicle and spilled fuel onto the highway. The vehicle was towed to a used car lot. The manufacturer was notified and instructed the driver to leave the vehicle where it was until they could send someone to inspect the vehicle. Several days later, the manufacturer notified the contact that they would not send anyone to inspect the vehicle and if she wanted to have the vehicle towed to a dealer she could do so at her own cost. The vehicle had not been repaired. The failure mileage was unknown. The VIN was unavailable.
A D V E R T I S E M E N T S
- Glendale, AZ, USA