This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The airbag deployed while driving down the road. Was unaware of the recall. Dealer said they can not fix because the airbag already deployed. Had minor physical injury to the left arm but definitely mental distress. Air bag light came on which it had before then 30-60 seconds later airbag deployed without warning.
The airbag deployed on my wife that was in her third trimester pregnancy while driving on the highway, which left the baby and my wife at risk. She was sent to the emergency for abdominal trauma. Chrysler, Jeep, Dodge, or RAM dealer were unable to locate a recall number for the Jeep Airbag System Occupant Restraint Control (ORC) module. It was a very long process and Chrysler, Jeep, Dodge, or Ram dealership located on I-10 kept giving us different responses about our airbag being at the dealership and then later finding out that they did not have the airbag in stock. The dealership offered $500 to keep the vehicle, but I refused and just wanted them to repair the airbag. The dealership kept calling us to pick up the vehicle and in order to do that, we would have to get it towed to where we lived. Luckily, a staff member at the dealership informed us that if we were to pick up the Jeep at that time then we would be fully responsible for it and could not hold the dealership accountable if something worse happened. Instead of following through with towing it, we did our own research and discovered that there were several similar testimonies about this issue for the same year make and model, (2003 Jeep Liberty). We called corporate several times and they were unable to locate the recall number nor give us a solution. After several months had passed, we finally received a recall number via text and email from Mopar.com. ( FCA Recall # R06). We then contacted the dealership with the recall number and confirmed that this was an issue that needed to be taken care of. They took several months to locate an airbag and finally repair the ORC module. Once the vehicle was ready for pick up, they did not exactly walk us through the vehicle and new parts installed. The Jeep was in poor condition; it was left outside, uncovered, and paint is now peeling. Seatbelts do not spring back, dash lights are dim and steering is screeching, engine light is on. This took a total of 8 months.
2003 Jeep Liberty. Consumer writes in regards to airbag system occupant restraint control, fuel tank, front suspension upper control arm ball joints and lower ball joints safety recall. The consumer was unaware of all the recalls before being sold the vehicle. The dealer would not assist with the repairs.
I took my vehicle to the dealership to have the orc module replaced as part of recall campaing R06. The service writer informed me that after R/R of orc, they had to replace the front impact sensors, which was not part of the recall, and afterwards they could not communicate with the orc and it would cost me $100 or so to have issue diagnosed. I couldn't afford it and now have no air bags. Also after leaving the dealership I noticed the pass. Seatbelt is in a constant locked position while the drivers side seat belt never locks even when brakes are applied. Fca said I wld need to pay for the diagnosis & if found to be related to the orc recall fca would reimburse me but I can't afford the diagnosis fee. So now I have to drive a vehicle with no air bags and no seat belts. How can this be considered a remedy to a recall situation" fca stated that it did sound like it would be related to the orc recall. If that is the case why should I have to pay for the diagnosis? it doesn't sound like to me that fca truly cares about the safety of their customers. Is there anything that can be done to get this rectified without cost to the customer" this happened in may of 2016 & I didn't know I could report the incident to anyone or should even question it until I spoke with a neighbor who used to work for a dealership who advised me to look into the issue further as he said it didn't sound right to him.
The contact owns a 2003 Jeep Liberty. The contact stated that their vehicle was previously included in an unknown recall for the air bags. Prior to receiving the repair, the air bags deployed without warning or impact. The contact stated that the air bags were replaced; however, due to the deployment, the seat belt warning indicator was currently illuminated. The contact took the vehicle to the ed voyles Chrysler Jeep dealer in marietta, ga where it was diagnosed that the seat belt pretensioner failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 280,000.
- Smyrna, GA, USA
Search CarComplaints.com for these popular complaint phrases...
Took Jeep to Chrysler/Jeep on front St. Binghamton, NY 4-16-15 said I had to wait for Chrysler co to contact me for recall, never did, soneone unplugged it, light is on all the time. Not safe
The contact owns a 2003 Jeep Liberty. While the vehicle was stationary, the driver's seat belt malfunctioned. The contact stated that the seat belt would not latch when prompted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,361.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 15V046000 (air bags) and (seat belts). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/10/17 updated 09/06/2017
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V673000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the seat belts failed to lock in place. The failure mileage was 136,000.
I just received a call from Jeep that an outstanding recall is still on my vehicle and looking back some months ago, I brought my car into a dealer to have all of the recalls fixed and they said they need to order a part for one of the recalls. I never received a call back stating that the part was ready to be installed. Had it not been for this current call from Jeep I would have forgotten all about it. I just don't have time to keep bringing this car in and waiting for parts to be installed on it.
2003 Jeep Liberty. Consumer writes in regards to vehicle airbag and seat belt issues at dealership. The consumer stated the dealer did not want to give him an appointment, because they needed authorization.
Recall R06 only partially performed by Jeep dealer.. passenger seat electronics having to do with airbag deployment / seatbelt restraint, were disconnected by dealer as per Fiat Chrysler. Parts are still not available to complete this R06 recall. Passenger life may be in danger.
The contact owns a 2003 Jeep Liberty. While the vehicle was parked, the seat belt became inoperable. The failure recurred on several occasions. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The VIN was invalid. The failure mileage was 150,000.
I got a recall letter fro my Jeep Liberty 2003, to arrigo Chrysler, 6500 okeechobee blvd. West palm beach, fl I got a recall on my air bag. I told the services manager that my air condition was not blow cold. I was at the dealership for 2 hours. When the services manager told me my Jeep was ready. I when to pickup my Jeep, and got a bill for $249 for recharging my air condition. When I got in my Jeep, and turn on my air condition, it was worry then it was when I brought it in. I took my Jeep back to the services manager and told him my air condition was not working. He told me it had to run before my air condition would get cold.when I got home my air condition still didn't work and call the services manager for a week without a return call. I just move to Florida in January of 2015, on the 12th of that month, I was rushed to the hospital and had heart surgeon. I on disabity and don't have money for services not received.you can check on all my services, done on my Jeep, in denver, co. And see I always paid my bill for good services. I need my $249 because my Jeep was not services, and my seat belt light and air bag light been on every since I brought my Jeep, to arrigo Chrysler, invoice number is 488252.
While driving an extremely short distance from my home driveway (maybe 50 feet), my "driver side" seatbelt pretensioner and airbag deployed. There is already a recall for airbag/seatbelt pretensioner on my vehicle (M35 (12V-527) or N13 (13V-040) R06). When I brought my vehicle into suncoast Chrysler Dodge Jeep Ram, they to told me the recall was for only the "passenger side" and "driver side" was not part of the recall. They said they could not find any reason why the "driver side" airbag and seatbelt pretensioner deployed. They said the cost to replace my airbag and seatbelt pretensioner would be just under $1500.
The contact owns a 2003 Jeep Liberty. While driving approximately 25 mph, the engine stalled without warning. The vehicle was restarted. When the accelerator pedal was depressed, the vehicle suddenly stalled and crashed into a telephone pole. The air bags failed to deploy and the seat belt had not restrained the contact. As a result, the contact sustained back and neck injuries that required medical attention. A police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000. The VIN was unavailable.
I was sitting in line at the pharmacy my 12 year old son was sitting in the rear drivers side seat with seat belt on the seat belt began tightening as he changed position and each time he breathed it tightened around his chest he couldn't breathe and rushed him to the fire station 1 block away where they cut the seat belt, other than being able not to breathe there was no other injury thanks to my quick action. We tried to release the seat belt and it would not release. The front drivers side seat belt sticks and sometimes you get stuck and have to release it with a small stick like object.
The car had been acting funny, going fast then making a noise and going ok again. I am not a fast driver as in November my husband of 32 years, passed after being in a hit and run, from people with no insurance, my life is pretty much hell. I was starting to smell something funny like burning and I thought I maybe a tire or strut. I was at a signal second car in and loots of traffic, including school buses. There was a gas station about 30-40 feet from me, but the first car went in to get gas, so on second thought going by the pumps was not a good idea, so I put on signal and tried to pulled over. Car were speeding past me and the car began to accelerate and it will to the right, I turned left or pulled to the left, crashed into a pole hard. Seat belt went flying off, air bags on side did not go off, but front ones did. I broke my leg and bruises, plus a black eye. Since the week before I lost my job, I am doomed, have to try to find a job, because I can:T my car get unemployment. I loved my car first and only car I have ever had.is there anything you could do to help as I have had many recalls and had them checked, but those is just so strange I thought I had.
The airbag system occupant restrain control module was replaced on the vehicle. The airbag light remains on and the service center stated there is a faulty module indicating a seatbelt issue after using the machine that reads codes. We were advised to contact vehicle safety. The service center is pellegrino Chrysler Jeep, 241 N. glassboro road, woodbury heights, NJ 08097. Phone number 856-848-2822. Please contact on this matter. Thank you.
A D V E R T I S E M E N T S
- Lewisburg, KY, USA