This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 7/10 I'm driving down the road towards the freeway. I hear a very loud pop that startles me. I pull over & discover lower ball joint has separated causing the lower control arm to slip out of socket into the wheel & than separate from wheel. I mean its still attached to the vehicle but vehicle is completely disabled. It caused significant damage to the right front wheel and somewhat minor damage to the right front fender. Theres literally metal shaving all over the road from it carving the metal out of my wheel. Get home and my boyfriend tells me that he's discovered 3 safety recalls. So we call FCA (Fiat Chrysler Automobiles) they said they would have it towed to the dealership no problem but they needed a $103 for the tow that they would reimburse later. They told us to pick any dealership. So FCA has it towed from my driveway on 7/13 at 8:45pm to Lithia Chrysler Dodge Jeep Ram of Portland Dealership. Safety recall F23 was replaced by the dealership but the manufacturer (FCA) has not fixed the damage and is denying responsibility. FCA calls on 9/16 to finally tell us that a certified inspector has determined the damage to the wheel and fender is not from the recall. Which is a lie and I can take it to a mechanic and have that verified. They also go on to state they are not going to reimburse the $103 for the tow. So we go to the dealership to pick up the car the next day. I speak with Will in the service department and ask to see a copy of the inspection that the FCA is talking about. Will tells me that FCA never sent an inspector out and there is no inspection report stating that the damage is not from the recall. I have lots of photos of everything. Please contact
The contact owns a 2003 Jeep Liberty. While the vehicle was stationary, the contact noticed that the rear frame was severely corroded. The contact received a recall notification for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). Grava Chrysler Dodge Jeep Ram in medford, Massachusetts could not repair the recall due to significant corrosion. The manufacturer was made aware of the issue and provided the contact with case number: 32850667. The failure mileage was approximately 141,000.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 15V673000 (air bags) and 13V252000 (fuel system, gasoline, structure). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The vehicle was taken to the dealer where it was diagnosed that the rust corrosion was beyond repair and deemed as level five corrosion. The manufacturer stated that their database displayed that the vehicle was previously serviced per the recall, which was inaccurate. The manufacturer denied to repurchase the vehicle. The contact had not experienced a failure.
- Orlando, FL, USA
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Air bags did not deploy after making 2 impacts, totaling vehicle dear Chrysler/Jeep my name is [xxx] and I have been the proud owner of a 2003 Jeep Liberty renegade. On June 3, 2016 I was struck by another motorist on my home from work. I commute every day from the southwest suburbs of Chicago to downtown Chicago. I have taken the utmost pride in my Jeep, providing regular maintenance. In the past 6 months I have spent over $1500 in replacements. I recently purchased 4 brand new tires, a new alternator, a new muffler, oil pressure switch and an evap sensor. I have also made purchases to customize my Jeep, by adding neon lights in the inside, seat covers, and a new stereo system. Asides from all the love and attention I put into my Jeep, there was something about my accident that scared me the most. After the other vehicle struck me, my Jeep kept on rolling, hopping a curb, narrowly missing a tree and hopping another curb and totaling my Jeep. I suffered a left knee contusion in the end. The real horror is that my air bags did not deploy. For my vehicle to make 2 large impacts and no air bags has left me with a complete distrust in the brand. If my life was at a higher risk or if I had struck that tree or any other vehicle on the road, it's sad to think that the one safety feature that could have saved my life, took no action. Yes, a product liability lawsuit is possible because of this, but I want to ensure 100% that they?re may be thousands out there that put their trust in their Jeep, not knowing that it could possibly be a fatal mistake. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2003 Jeep Liberty. The contact received a notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) however, the part for the recall was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure), 12V527000 (air bags), and 15V046000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 12V527000 (air bags), 13V252000 (fuel system, gasoline, structure), and 15V046000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
My boyfriends daughter was driver and my daughter (both minors) head busted on the front passenger windshield. Cars in front of them stopped abruptly and they were going 55 mph and could not get stopped, hitting the car stopped in front of them. Neither driver nor passenger airbag deployed. My daughter is lucky!
Regarding recall N46/NHTSA 13V-252: I responded to a Jeep dealership (St. Clair, mi) to have the recall related repair made. I was told by dealership staff the repair could not be completed as the vehicle's frame was "too corroded." Though my vehicle was covered in the recall, the dealership did not complete the repair. Instead, they asked I sign a form acknowledging the frame was too corroded. I refused to sign that form. I took my vehicle to a local repair shop, who advised they found no such corrosion.
I am filing this complaint regarding the N46 rear structural reinforcement recall affecting my Jeep Liberty vehicle. I received a first recall notice in early January 2014 and the recall center told me that the parts were not available at that time. I scheduled an appointment to bring in my car to tempe Chrysler Jeep on March 5, 2015 to have the oem trailer hitch installed. After an hour wait the technician informed me that they were unable to install it because the 'well nuts rusted off' and that repairs (at customer's expense) are needed before installation can be performed. The dealership gave me a service procedure form to sign indicating that inspection revealed damage or deterioration near the hitch attachment points are incapable of supporting the proper installation and unable to complete the safety recall repair. I bought this pre-owned vehicle from earnhardt Chrysler in chandler, Arizona on August 2011 and was unaware of this issue and also the deterioration and rust on the under body of my vehicle. I find it unfair that the dealer is trying to charge me to do a required safety repair. If there is rust it was there when I purchased the vehicle. It is unfortunate that the part needs to be replaced for safety reasons but Chrysler should be required to fix this even if they have to fix other parts as well due to the defect. NHTSA ref. #[xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2003 Jeep Liberty. The contact received a notification for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2003 Jeep Liberty. The contact received a notification for NHTSA campaign number: 13V252000 (fuel system gasoline). The vehicle was taken to the dealer, but they were unable to install the hitch due to high corrosion level present on the vehicle. The approximate failure mileage was 126,712. Updated 1/21/15 updated 10/7/2015
I T-boned a taxi that tried clearing 3 lanes of roadway last minute to make his exit. I was going 30mph. Upon impact, the priuses airbags went off, and I noticed my airbags in the Jeep did not go off. For an impact at that speed, and hitting the car full frontal, it should have definitely gone off.
The contact owns a 2003 Jeep Liberty. The contact received a notification for recall NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced the failure.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline and structure) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repairs. The contact had not experienced a failure.
When attempting to switch lanes, it felt as if the steering wheel locked and the vehicle began to swerve between lanes. I had no control over the steering, therefore the vehicle continued to swerve and eventually slid off road into a median full of trees. Once in the median, the vehicle began to roll over. The vehicle rolled 3 or 4 times, eventually coming to a stop passenger-side down. There was damage all over the body of the vehicle, including the front and sides. Airbags did not deploy. Vehicle was taken in less than a year ago to get fixed due to a recall on the air bag system, but airbags did not deploy during crash. I was taken via ambulance to a local trauma unit. Vehicle was totaled.
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline and structure) and stated that the part was not available. The dealer did not give a specific date when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2003 Jeep Liberty. The contact received a recall notification of NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure) and stated that the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the part to become available. The VIN was unavailable. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Portland, OR, USA