This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Unable to changed from MPH to KmPH in the cluster. Does not operate as documented in owners manual, resulting in inability to determine speed in KmPH in Canada.
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the "Service Air Bag System" message was displayed. The contact also stated that the seat belt warning light was also illuminated despite all occupants in the vehicle having the seat belts properly fastened. The dealer was notified of the failure and provided the contact an estimate for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always -??full-?? even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is -??clogged-?? and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.
While at a complete stop, depressed the accelerator pedal and reached approximately 30 miles per hour. The vehicle engine RPM's rose but the vehicle would not accelerate. Placed the vehicle in park and then began driving, where the vehicle appeared as if nothing occurred. This took place around 5/2023 at approximately 26000 miles. On 7/18/2023, the same incident occurred where the vehicle momentarily lost power again and would not accelerate even when the accelerator was depressed. This occurred at approximately 30450 miles. The vehicle then appeared to have no further issues beyond that.
- Stockton, CA, USA
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The check engine light started appearing on the dash and the adaptive cruise control kept appearing that it was off. The light would go off and come on again and the transmission would not shift gears and I could not go in reverse. I drove vehicle to Marino Jeep and they notified me of 3 defects in the internal transmission- which I still have my warranty as the car is at 32.800 miles ONLY on the odometer. This was a dangerous defect causing my car to stall.
Per the dealership: The engine wire harness ws not sitting where it should have been, and was melted by the cadillac converter. This caused the auxiliary battery to fail, and the jump fuse block to blow.
The vehicle stops on its own without warning, and a few times it has run me off the road. Infotainment issues (this is the one that made the vehicle qualify for a lemon claim). I have a YouTube page dedicated to uploading videos. Some of the videos cannot be uploaded because of background music and copyrights. I'll attach a link here, feel free to look at all the videos. Sample video --> https://youtube.com/shorts/87vigoL8p_g?feature=share I have a lemon law claim going, but the company is, as expected giving me the runaround. The issues have met my state lemon law requirements for a claim. Verified by the lawyer I've hired.
1.The electrical/engine/powertrain systems failed 3 times. The vehicle is available for inspection. 2.As the problem progressed, the car would only go forward, no ability to go in reverse, or to be put in park. 3.The dealership replaced the ABS Module, then later the Engine Control Module. 4.Event 1: September 1, 2022 Warning light for the stop/start feature came on, also the ABS light and check engine light. Dealership kept the car for the day, did a diagnosis, returned the vehicle stating it was safe to drive, and that an ABS Module had been ordered. Would contact me to schedule the repair. Event 2: September 8, 2022 Dashboard lit up like a Christmas tree, all warning lights came on, as well as all lights on the gearshift panel/center console, which kept blinking. Car would only go forward. Dealership installed ABS Module and returned the car to me. Event 3: September 29,2022 Warning light for the stop/start feature and check engine light came on again. I took the car to my local dealership with major concerns that the previous repair was not the only problem occurring and left it there. The Engine Control Module was eventually replaced. 5. I had no use of my Jeep Grand Cherokee from September 29 until November 8, 2022. 6. I have a major concern about the safety of this vehicle.
When I put my 2020 Jeep Grand Cherokee in reverse, the backup camera displayed on the screen like normal. However, once I shifted into drive the backup camera image was frozen on the display. It wasn-??t until I powered off the radio and back on that it went away. This is a safety issue because it caused a distraction to me while I was in drive trying to figure out what was going on. I also took a video that clearly shows my jeep was in drive while the backup camera image was still frozen on the display.
Screen constantly freezes and it's unresponsive for long periods of time, then reboots. Then the cycle repeats. Serious safety hazard as the back up camera image freezes on the screen and doesn't change, even though your moving and the image video should have changed. This has been happening since the car was bought new and dealership says they're nothing that can be done
I bought my 2020 Jeep Grand Cherokee Trailhawk used from Carmax and after barely having it 7 months it is now totaled by Insurance company. The reason: driving home from work on state highway at approx. 45mph on November 24, 2021 after dark. Came over rise in road to see about 10 vehicles completely stopped in front of me about 100 yards away. I applied the brakes and nothing happened. Took foot off brake pedal & tried again... nothing. I had to swerve off road to keep from running into back of vehicle(s) stopped in front of me. Was able to safely miss damaging/injuring any other vehicles/people. Struck a tree on the left front of Jeep. Applying brakes did not stop or slow my Jeep Grand Cherokee's speed. When tree was struck at approx. 45mph the airbags did not even deploy.
Bought jeep in December 2020. Currently at 8000 miles. In October 2021, the vehicle would not turn off. The push button would go between ACC and Start but not in the off. Dealership has never seen this and after 8 days, are not able to definitively tell me what the issue is. The assumption has been given that the car is not recognizing that the vehicle is in Park. This is an assumption as whatever diagnosis that is being done is not finding the error.
The screen in my car will get stuck on my reverse camera, freeze that way for minutes after I've put the car into drive. It will also randomly cut off and back on which is distracting and annoying.
The vehicle Uconnect Radio Unit has malfunctioned since I purchased the vehicle, and the rate of the malfuctions have increased in frequency and duration, and now are impacting different functions of the vehicle such as the Back Up Camera, Navigation, GPS, Heat & Cooling Seat Options, Radio, Blue Tooth, etc. (this head unit [radio] controls, the Navigation, GPS, Backup Camera, Radio, Heated Seat, Cooling Seat. Essentially most of the vehicles comfort and safety features run through the vehicles radio/head unit. When it malfunctions you can lose all or part of the Jeeps functionality such as the back up camera, GPS, Navigation, Bluetooth, seat temperature controls, etc, .
The contact owns a 2020 Jeep Grand Cherokee. The contact stated while driving 35 mph, an audible sound was heard as the brakes malfunction message was displayed on the instrument panel. The brakes activated independently causing the vehicle decelerate. The contact pulled over to the side of the roadway and waited for several minutes before driving to the residence. The vehicle was then taken to john elway's claremont Chrysler Dodge Jeep Ram (620 auto center dr, claremont, ca 91711, (909) 962-8100) to be diagnosed. The technician was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 7,000.
While I was parking near the beach, the car started accelerating and the breaks became unresponsive. As a result, the car crushed into the water and got submerged. I was able to leave through the window before it got flooded
I bought vehicle in May 2020 and have had continued issues with my vehicle since December 2020. Four months ago the radio screen started freezing occasionally. Within a couple weeks it was significantly worse and happening more frequently. The screen would freeze while reversing or would cut off, restart or freeze while driving. I had the misfortune of driving on the highway and and the screen froze. I had to get off at the next exit so I could turn vehicle off and on to unfreeze screen because I needed to use the gps. I brought vehicle in to dealership on 1/14/2021 and was told radio would need to be replaced and the part should take 2-6 weeks to receive part from manufacturer. As of 4/6/2021 the part has not been received. I called dealership to inquire and was told that the manufacturer does not send new only used refurbished radio and they would send replacement once the had one. In the meantime im stuck with a hazardous inferior vehicle. The manufacturer needs to better honor their warranty is especially when theres a safety hazard. The issue now occurs almost daily.
Vehicle in motion city & highway. The entire vehicle dies. The engine turns off, all the lights die, no steering, dashboard & radio die. A few seconds later the engine restarts on its own, lights come on, dashboard lights up and radio works. The one remaining issue that indicates the problem is that the radio complete resets to what I believe is the original settings. This problem has been ongoing since the vehicle was acquired. It has been in the dealerships multiple times and they of course can not duplicate so they send me on my way. They have held the Jeep to drive but claim they cannot duplicate. Also there are no codes showing when they check. Try driving at 65 mph with a dead car. Again this has been happening for about a year
I have had continued issues with my vehicle for over four months. It started as noticing the "favorite artist" button not working on the vehicle correctly. It then changed to the screen restarting while I was driving down the road, sometimes multiple times. It then progressed to the backup camera freezing, which has almost caused multiple accidents. The dealership upgraded the software, replaced the backup camera, and most recently replaced the radio itself. After multiple visits and time spent waiting for my vehicle to be fixed under warranty, there doesn't seem to be anything else they can do to fix my problem. I believe my vehicle is a lemon, and I do not feel safe with the electrical issues. Since testing and getting replacement parts, my vehicle continues to restart its screen randomly, the backup camera freezes, and the artist button does not work half the time. The screen restarting mid drive freaks me out because it just stops and restarts, and the backup issue is a major safety concern. It often stays frozen for long periods of time. (not able to upload video evidence, only picture of screen). Screen at one point wouldn't let me back up without turning off the parking sensors because it thought their was something behind the car, and there was physically nothing to make the sensor think that way. Have had multiple service calls trying to fix the issue and am now going to Venture down the lemon law lane.
A D V E R T I S E M E N T S
- Brighton, MI, USA